What does a delivery coordinator do?
A delivery coordinator is responsible for managing the distribution and shipment schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery confirmation and list other instructions and adjustments as needed. A delivery coordinator handles the customers' inquiries and concerns, processes replacement orders, and resolve order disputes timely and efficiently.
Delivery coordinator responsibilities
Here are examples of responsibilities from real delivery coordinator resumes:
- Manage coordination of delivery discrepancies with other Menards locations.
- Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
- Escalate urgent service needs and cse-relate issues and concerns to appropriate management team.
- Train and develop new associates on POS system
- Track & setup deliveries using GPS tracking.
- Edit and upload photos into MLS realtor on-line website.
- Simplify and automate vehicle tracking and dispatching by computerizing via AS400.
- Negotiate tariffs with LTL carriers and audit freight invoices for accuracy.
- Train new associates on food preparation, cash handling and POS procedures.
- Implement new KPI dashboard with metrics that give visibility of processes inefficiencies.
- Maintain GPS maps for locating and keeping track of propane tanks and customers locations.
- General and specific jobs assignments that pertain to maintaining the appearance and cleanliness of the lot.
- Create and implement procedures to ensure compliance to the service level agreement (SLA) nationwide.
- Direct and supervise the hands on training of new and current pullers and also provide leadership.
- Determine initial urgency and schedule appropriately through interface with CSEs, business team, and customers.
Delivery coordinator skills and personality traits
We calculated that 29% of Delivery Coordinators are proficient in Customer Orders, Delivery Issues, and Delivery Process. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Math skills.
We break down the percentage of Delivery Coordinators that have these skills listed on their resume here:
- Customer Orders, 29%
Utilized a proprietary software program to create customer orders and inventory materials.
- Delivery Issues, 17%
Contributed to a select team organized to address on time delivery issues in addition to streamlining processes.
- Delivery Process, 16%
Conducted document order fulfillment processes and provided training to Delivery Americas staff on online and desktop product delivery processes.
- Delivery Schedules, 10%
Utilize CHS transportation systems to effectively manage product delivery schedules and dispatching of loads for interstate distribution.
- Delivery Operations, 7%
Developed scheduled bids for pickup and delivery operation and planned man power according to projections and business levels.
- Logistics, 3%
Maintain and develop positive business relationships with customers, contractors and key personnel involved in or directly relevant to logistics activity.
Common skills that a delivery coordinator uses to do their job include "customer orders," "delivery issues," and "delivery process." You can find details on the most important delivery coordinator responsibilities below.
Customer-service skills. One of the key soft skills for a delivery coordinator to have is customer-service skills. You can see how this relates to what delivery coordinators do because "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." Additionally, a delivery coordinator resume shows how delivery coordinators use customer-service skills: "coordinated delivery dates with customers and sales associates throughout furniture outlets usa locations. "
Hand-eye coordination. Many delivery coordinator duties rely on hand-eye coordination. "drivers need to observe their surroundings at all times while operating a vehicle.," so a delivery coordinator will need this skill often in their role. This resume example is just one of many ways delivery coordinator responsibilities rely on hand-eye coordination: "service coordination: handled incoming and outgoing phone calls, communicating with customers with regard to delivery dates and time frames. "
Math skills. delivery coordinators are also known for math skills, which are critical to their duties. You can see how this skill relates to delivery coordinator responsibilities, because "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." A delivery coordinator resume example shows how math skills is used in the workplace: "assisted recruiting department in securing vital statistics information for background checks for new independent contractors. "
Sales skills. A big part of what delivery coordinators do relies on "sales skills." You can see how essential it is to delivery coordinator responsibilities because "driver/sales workers are expected to persuade customers to purchase new or different products." Here's an example of how this skill is used from a resume that represents typical delivery coordinator tasks: "maintained communication and a time of delivery schedule between the sales, parts, and service departments. "
Visual ability. Another common skill required for delivery coordinator responsibilities is "visual ability." This skill comes up in the duties of delivery coordinators all the time, as "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." An excerpt from a real delivery coordinator resume shows how this skill is central to what a delivery coordinator does: "worked as visual merchandiser and stocked the sales floor. "
The three companies that hire the most delivery coordinators are:
- Lowe's Companies233 delivery coordinators jobs
- Brinker International54 delivery coordinators jobs
- Gannett15 delivery coordinators jobs
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Compare different delivery coordinators
Delivery coordinator vs. Yard manager
A route manager determines strategic routes transport vehicles may take to every destination. A route manager's primary responsibility is to mark the shortest and fastest way to the customer's destination. The route manager also collects information from various road network sources and gets live updates of the current traffic situation in a given area. Through the route manager, transport vehicles become useful, productive, and efficient. The route manager also surveys existing routes and updates them whenever needed.
While similarities exist, there are also some differences between delivery coordinators and yard manager. For instance, delivery coordinator responsibilities require skills such as "delivery issues," "delivery process," "delivery schedules," and "delivery operations." Whereas a yard manager is skilled in "equipment maintenance," "cash handling," "yard inventory," and "inventory management." This is part of what separates the two careers.
Yard managers tend to make the most money working in the manufacturing industry, where they earn an average salary of $49,723. In contrast, delivery coordinators make the biggest average salary, $37,283, in the internet industry.yard managers tend to reach similar levels of education than delivery coordinators. In fact, yard managers are 1.5% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Delivery coordinator vs. Route manager
The primary job of a transportation supervisor is to oversee the personnel, workload, and daily activities of organizations that rely on vehicle use as part of their normal operations. The typical duties and responsibilities of a transportation supervisor include monitoring the transportation budget, implementing business objectives, and supervising employee performance. Other tasks include ensuring adherence to safety standards, delegating work assignments to drivers, and managing databases. You will also assist with the hiring and dismissal of employees and training other team members on department policies and procedures.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that delivery coordinator responsibilities requires skills like "customer orders," "delivery issues," "delivery process," and "delivery schedules." But a route manager might use other skills in their typical duties, such as, "dot," "cdl," "osha," and "safety issues."
Route managers may earn a higher salary than delivery coordinators, but route managers earn the most pay in the manufacturing industry with an average salary of $50,158. On the other hand, delivery coordinators receive higher pay in the internet industry, where they earn an average salary of $37,283.In general, route managers achieve similar levels of education than delivery coordinators. They're 0.9% less likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Delivery coordinator vs. Transportation supervisor
The required skills of the two careers differ considerably. For example, delivery coordinators are more likely to have skills like "customer orders," "delivery process," "delivery schedules," and "delivery operations." But a transportation supervisor is more likely to have skills like "dot," "cdl," "excellent computer," and "osha."
Transportation supervisors earn the best pay in the manufacturing industry, where they command an average salary of $56,815. Delivery coordinators earn the highest pay from the internet industry, with an average salary of $37,283.transportation supervisors typically earn similar educational levels compared to delivery coordinators. Specifically, they're 1.9% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Delivery coordinator vs. Dispatch manager
Types of delivery coordinator
Updated January 8, 2025
