A delivery coordinator is responsible for managing the distribution and shipment schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery confirmation and list other instructions and adjustments as needed. A delivery coordinator handles the customers' inquiries and concerns, processes replacement orders, and resolve order disputes timely and efficiently.

Delivery Coordinator Responsibilities

Here are examples of responsibilities from real delivery coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Manage coordination of delivery discrepancies with other Menards locations.
  • Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
  • Escalate urgent service needs and cse-relate issues and concerns to appropriate management team.
  • Train and develop new associates on POS system
  • Track & setup deliveries using GPS tracking.
  • Edit and upload photos into MLS realtor on-line website.
  • Simplify and automate vehicle tracking and dispatching by computerizing via AS400.
  • Negotiate tariffs with LTL carriers and audit freight invoices for accuracy.
  • Train new associates on food preparation, cash handling and POS procedures.
  • Implement new KPI dashboard with metrics that give visibility of processes inefficiencies.
  • Maintain GPS maps for locating and keeping track of propane tanks and customers locations.
  • General and specific jobs assignments that pertain to maintaining the appearance and cleanliness of the lot.
  • Create and implement procedures to ensure compliance to the service level agreement (SLA) nationwide.
  • Direct and supervise the hands on training of new and current pullers and also provide leadership.
  • Determine initial urgency and schedule appropriately through interface with CSEs, business team, and customers.

Delivery Coordinator Skills and Personality Traits

We calculated that 29% of Delivery Coordinators are proficient in Customer Orders, Delivery Issues, and Delivery Process. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Math skills.

We break down the percentage of Delivery Coordinators that have these skills listed on their resume here:

  • Customer Orders, 29%

    Utilized a proprietary software program to create customer orders and inventory materials.

  • Delivery Issues, 17%

    Contributed to a select team organized to address on time delivery issues in addition to streamlining processes.

  • Delivery Process, 16%

    Conducted document order fulfillment processes and provided training to Delivery Americas staff on online and desktop product delivery processes.

  • Delivery Schedules, 10%

    Utilize CHS transportation systems to effectively manage product delivery schedules and dispatching of loads for interstate distribution.

  • Delivery Operations, 7%

    Developed scheduled bids for pickup and delivery operation and planned man power according to projections and business levels.

  • Logistics, 3%

    Maintain and develop positive business relationships with customers, contractors and key personnel involved in or directly relevant to logistics activity.

Some of the skills we found on delivery coordinator resumes included "customer orders," "delivery issues," and "delivery process." We have detailed the most important delivery coordinator responsibilities below.

  • Arguably the most important personality trait for a delivery coordinator to have happens to be customer-service skills. An example from a resume said this about the skill, "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." Additionally, other resumes have pointed out that delivery coordinators can use customer-service skills to "coordinated delivery dates with customers and sales associates throughout furniture outlets usa locations. "
  • While it may not be the most important skill, we found that many delivery coordinator duties rely on hand-eye coordination. This example from a delivery coordinator explains why: "drivers need to observe their surroundings at all times while operating a vehicle." This resume example is just one of many ways delivery coordinators are able to utilize hand-eye coordination: "service coordination: handled incoming and outgoing phone calls, communicating with customers with regard to delivery dates and time frames. "
  • Delivery coordinators are also known for math skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a delivery coordinator resume: "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." We also found this resume example that details how this skill is put to the test: "assisted recruiting department in securing vital statistics information for background checks for new independent contractors. "
  • A thorough review of lots of resumes revealed to us that "sales skills" is important to completing delivery coordinator responsibilities. This resume example shows just one way delivery coordinators use this skill: "driver/sales workers are expected to persuade customers to purchase new or different products." Here's an example of how this skill is used from a resume that represents typical delivery coordinator tasks: "maintained communication and a time of delivery schedule between the sales, parts, and service departments. "
  • Another common skill for a delivery coordinator to be able to utilize is "visual ability." To have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test. A delivery coordinator demonstrated the need for this skill by putting this on their resume: "worked as visual merchandiser and stocked the sales floor. "
  • See the full list of delivery coordinator skills.

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    What Yard Managers Do

    A route manager determines strategic routes transport vehicles may take to every destination. A route manager's primary responsibility is to mark the shortest and fastest way to the customer's destination. The route manager also collects information from various road network sources and gets live updates of the current traffic situation in a given area. Through the route manager, transport vehicles become useful, productive, and efficient. The route manager also surveys existing routes and updates them whenever needed.

    In this section, we take a look at the annual salaries of other professions. Take yard manager for example. On average, the yard managers annual salary is $16,734 higher than what delivery coordinators make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both delivery coordinators and yard managers positions are skilled in customer orders, logistics, and customer service.

    As far as similarities go, this is where it ends because a delivery coordinator responsibility requires skills such as "delivery issues," "delivery process," "delivery schedules," and "delivery operations." Whereas a yard manager is skilled in "equipment maintenance," "cash handling," "yard inventory," and "inventory management." So if you're looking for what truly separates the two careers, you've found it.

    Yard managers tend to make the most money in the manufacturing industry by averaging a salary of $49,723. In contrast, delivery coordinators make the biggest average salary of $37,283 in the internet industry.

    Yard managers tend to reach similar levels of education than delivery coordinators. In fact, yard managers are 1.5% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

    What Are The Duties Of a Route Manager?

    The primary job of a transportation supervisor is to oversee the personnel, workload, and daily activities of organizations that rely on vehicle use as part of their normal operations. The typical duties and responsibilities of a transportation supervisor include monitoring the transportation budget, implementing business objectives, and supervising employee performance. Other tasks include ensuring adherence to safety standards, delegating work assignments to drivers, and managing databases. You will also assist with the hiring and dismissal of employees and training other team members on department policies and procedures.

    Now we're going to look at the route manager profession. On average, route managers earn a $16,128 higher salary than delivery coordinators a year.

    A similarity between the two careers of delivery coordinators and route managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer satisfaction," "customer service," and "customer complaints. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that delivery coordinator responsibilities requires skills like "customer orders," "delivery issues," "delivery process," and "delivery schedules." But a route manager might use skills, such as, "dot," "cdl," "osha," and "safety issues."

    Route managers may earn a higher salary than delivery coordinators, but route managers earn the most pay in the manufacturing industry with an average salary of $50,158. On the other side of things, delivery coordinators receive higher paychecks in the internet industry where they earn an average of $37,283.

    In general, route managers study at similar levels of education than delivery coordinators. They're 0.9% less likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.

    How a Transportation Supervisor Compares

    The transportation supervisor profession generally makes a higher amount of money when compared to the average salary of delivery coordinators. The difference in salaries is transportation supervisors making $18,522 higher than delivery coordinators.

    Using delivery coordinators and transportation supervisors resumes, we found that both professions have similar skills such as "delivery issues," "customer satisfaction," and "customer service," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from delivery coordinators resumes, they are more likely to have skills like "customer orders," "delivery process," "delivery schedules," and "delivery operations." But a transportation supervisor might have skills like "dot," "cdl," "excellent computer," and "osha."

    Interestingly enough, transportation supervisors earn the most pay in the manufacturing industry, where they command an average salary of $56,815. As mentioned previously, delivery coordinators highest annual salary comes from the internet industry with an average salary of $37,283.

    Transportation supervisors are known to earn similar educational levels when compared to delivery coordinators. Additionally, they're 1.9% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.

    Description Of a Dispatch Manager

    Now, we'll look at dispatch managers, who generally average a higher pay when compared to delivery coordinators annual salary. In fact, the difference is about $16,252 per year.

    While their salaries may vary, delivery coordinators and dispatch managers both use similar skills to perform their jobs. Resumes from both professions include skills like "customer orders," "customer satisfaction," and "customer complaints. "

    Each job requires different skills like "delivery issues," "delivery process," "delivery schedules," and "delivery operations," which might show up on a delivery coordinator resume. Whereas dispatch manager might include skills like "dot," "disciplinary actions," "safety regulations," and "cdl."

    Dispatch managers earn a higher salary in the professional industry with an average of $59,844. Whereas, delivery coordinators earn the highest salary in the internet industry.

    Dispatch managers reach similar levels of education when compared to delivery coordinators. The difference is that they're 0.4% more likely to earn a Master's Degree less, and 0.2% more likely to graduate with a Doctoral Degree.