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What Does A Delivery Coordinator Do?

A delivery coordinator is responsible for managing the distribution and shipment schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery confirmation and list other instructions and adjustments as needed. A delivery coordinator handles the customers' inquiries and concerns, processes replacement orders, and resolve order disputes timely and efficiently.

Here are examples of responsibilities from real delivery coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Manage, coordinate, and schedule OSHA require aerial lift truck inspections for large utility lines construction and equipment contractor.
  • Manage and coordinate the workload of the release team members and are responsible for organizing and hosting all production release windows.
  • Escalate urgent service needs and cse-relate issues and concerns to appropriate management team.
  • Train and develop new associates on POS system
  • Track & setup deliveries using GPS tracking.
  • Edit and upload photos into MLS realtor on-line website.
  • Lead SDC responsible for other SDCs, providing support and training.
  • Train new associates on food preparation, cash handling and POS procedures.
  • Maintain GPS maps for locating and keeping track of propane tanks and customers locations.
  • Understand CSC contractual obligations to make determination on routing and approvals of service requests.
Delivery Coordinator Traits
Customer-service skills
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Hand–eye coordination
Math skills include being able to perform basic addition and subtraction, as well as solving for the unknown and visualizing data that will be helpful in the workplace.

Delivery Coordinator Overview

Perhaps the hardest question to answer when deciding on a career as a delivery coordinator is "should I become a delivery coordinator?" You might find this info to be helpful. When compared to other jobs, delivery coordinator careers are projected to have a growth rate described as "slower than average" at 2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a delivery coordinator by 2028 is 30,100.

A delivery coordinator annual salary averages $33,627, which breaks down to $16.17 an hour. However, delivery coordinators can earn anywhere from upwards of $16,000 to $68,000 a year. This means that the top-earning delivery coordinators make $43,000 more than the lowest-earning ones.

Once you've become a delivery coordinator, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a yard manager, route manager, transportation supervisor, and dispatch manager.

Delivery Coordinator Skills and Personality Traits

We calculated that 24% of Delivery Coordinators are proficient in Customer Orders, Delivery Issues, and Delivery Process. They’re also known for soft skills such as Customer-service skills, Hand–eye coordination, and Math skills.

We break down the percentage of Delivery Coordinators that have these skills listed on their resume here:

  • Customer Orders, 24%

    Utilized a proprietary software program to create customer orders and inventory materials.

  • Delivery Issues, 15%

    Contributed to a select team organized to address on time delivery issues in addition to streamlining processes.

  • Delivery Process, 13%

    Conducted document order fulfillment processes and provided training to Delivery Americas staff on online and desktop product delivery processes.

  • Delivery Schedules, 9%

    Utilize CHS transportation systems to effectively manage product delivery schedules and dispatching of loads for interstate distribution.

  • Delivery Operations, 6%

    Developed scheduled bids for pickup and delivery operation and planned man power according to projections and business levels.

  • Accurate Delivery, 5%

    Verified correct market codes and specifications applied to every European order for smooth and accurate delivery.

Some of the skills we found on delivery coordinator resumes included "customer orders," "delivery issues," and "delivery process." We have detailed the most important delivery coordinator responsibilities below.

  • The most important skills for a delivery coordinator to have in this position are customer-service skills. In this excerpt that we gathered from a delivery coordinator resume, you'll understand why: "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." According to resumes we found, customer-service skills can be used by a delivery coordinator in order to "coordinated delivery dates with customers and sales associates throughout furniture outlets usa locations. "
  • Another trait important for fulfilling delivery coordinator duties is hand–eye coordination. According to a delivery coordinator resume, "drivers need to observe their surroundings at all times while operating a vehicle." Here's an example of how delivery coordinators are able to utilize hand–eye coordination: "service coordination: handled incoming and outgoing phone calls, communicating with customers with regard to delivery dates and time frames. "
  • Delivery coordinators are also known for math skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a delivery coordinator resume: "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." We also found this resume example that details how this skill is put to the test: "record patients' medical history, vital statistics and information such as test results in medical records. "
  • A thorough review of lots of resumes revealed to us that "sales skills" is important to completing delivery coordinator responsibilities. This resume example shows just one way delivery coordinators use this skill: "driver/sales workers are expected to persuade customers to purchase new or different products." Here's an example of how this skill is used from a resume that represents typical delivery coordinator tasks: "scheduled and coordinated appointments between customers, the service department, detail department, sales department, and business office. "
  • As part of the delivery coordinator description, you might find that one of the skills that might be helpful to the job is "visual ability." A delivery coordinator resume included this snippet: "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." This skill could be useful in this scenario: "worked as visual merchandiser and stocked the sales floor. "
  • See the full list of delivery coordinator skills.

    Before becoming a delivery coordinator, 37.0% earned their bachelor's degree. When it comes down to graduating with a master's degree, 5.6% delivery coordinators went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some delivery coordinators have a college degree. But about one out of every four delivery coordinators didn't attend college at all.

    Those delivery coordinators who do attend college, typically earn either a business degree or a criminal justice degree. Less commonly earned degrees for delivery coordinators include a psychology degree or a general studies degree.

    When you're ready to become a delivery coordinator, you might wonder which companies hire delivery coordinators. According to our research through delivery coordinator resumes, delivery coordinators are mostly hired by Lowe's, Brinker International, and Jason's Deli. Now is a good time to apply as Lowe's has 63 delivery coordinators job openings, and there are 30 at Brinker International and 7 at Jason's Deli.

    If you're interested in companies where delivery coordinators make the most money, you'll want to apply for positions at IBM, Anthem, and T-Mobile. We found that at IBM, the average delivery coordinator salary is $78,277. Whereas at Anthem, delivery coordinators earn roughly $63,004. And at T-Mobile, they make an average salary of $45,144.

    View more details on delivery coordinator salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Verizon Communications, The Home Depot, and The Walt Disney Company. These three companies have hired a significant number of delivery coordinators from these institutions.

    The three companies that hire the most prestigious delivery coordinators are:

      What Yard Managers Do

      In this section, we take a look at the annual salaries of other professions. Take yard manager for example. On average, the yard managers annual salary is $4,523 lower than what delivery coordinators make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both delivery coordinators and yard managers positions are skilled in customer orders, customer service, and logistics.

      As far as similarities go, this is where it ends because a delivery coordinator responsibility requires skills such as "delivery issues," "delivery process," "delivery schedules," and "delivery operations." Whereas a yard manager is skilled in "equipment maintenance," "company standards," "safety standards," and "heavy equipment." So if you're looking for what truly separates the two careers, you've found it.

      The education levels that yard managers earn is a bit different than that of delivery coordinators. In particular, yard managers are 3.8% less likely to graduate with a Master's Degree than a delivery coordinator. Additionally, they're 0.2% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Route Manager?

      A route manager determines strategic routes transport vehicles may take to every destination. A route manager's primary responsibility is to mark the shortest and fastest way to the customer's destination. The route manager also collects information from various road network sources and gets live updates of the current traffic situation in a given area. Through the route manager, transport vehicles become useful, productive, and efficient. The route manager also surveys existing routes and updates them whenever needed.

      The next role we're going to look at is the route manager profession. Typically, this position earns a higher pay. In fact, they earn a $12,720 higher salary than delivery coordinators per year.

      Not everything about these jobs is different. Take their skills, for example. Delivery coordinators and route managers both include similar skills like "customer service," "customer complaints," and "inventory control" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that delivery coordinator responsibilities requires skills like "customer orders," "delivery issues," "delivery process," and "delivery schedules." But a route manager might use skills, such as, "dot," "cdl," "osha," and "safety issues."

      In general, route managers study at similar levels of education than delivery coordinators. They're 2.7% less likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.

      How a Transportation Supervisor Compares

      The primary job of a transportation supervisor is to oversee the personnel, workload, and daily activities of organizations that rely on vehicle use as part of their normal operations. The typical duties and responsibilities of a transportation supervisor include monitoring the transportation budget, implementing business objectives, and supervising employee performance. Other tasks include ensuring adherence to safety standards, delegating work assignments to drivers, and managing databases. You will also assist with the hiring and dismissal of employees and training other team members on department policies and procedures.

      Let's now take a look at the transportation supervisor profession. On average, these workers make higher salaries than delivery coordinators with a $10,254 difference per year.

      By looking over several delivery coordinators and transportation supervisors resumes, we found that both roles utilize similar skills, such as "delivery issues," "customer service," and "delivery drivers." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from delivery coordinator resumes include skills like "customer orders," "delivery process," "delivery schedules," and "delivery operations," whereas a transportation supervisor might be skilled in "dot," "cdl," "osha," and "company policies. "

      Interestingly enough, transportation supervisors earn the most pay in the manufacturing industry, where they command an average salary of $68,517. As mentioned previously, delivery coordinators highest annual salary comes from the media industry with an average salary of $38,722.

      Transportation supervisors are known to earn similar educational levels when compared to delivery coordinators. Additionally, they're 3.4% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of a Dispatch Manager

      The fourth career we look at typically earns higher pay than delivery coordinators. On average, dispatch managers earn a difference of $15,379 higher per year.

      While both delivery coordinators and dispatch managers complete day-to-day tasks using similar skills like customer orders, timely delivery, and customer service, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "delivery issues," "delivery process," "delivery schedules," and "delivery operations" are skills that have shown up on delivery coordinators resumes. Additionally, dispatch manager uses skills like dot, company policies, safety meetings, and safety rules on their resumes.

      In general, dispatch managers make a higher salary in the health care industry with an average of $54,682. The highest delivery coordinator annual salary stems from the media industry.

      Dispatch managers reach similar levels of education when compared to delivery coordinators. The difference is that they're 3.1% more likely to earn a Master's Degree less, and 0.1% more likely to graduate with a Doctoral Degree.