Delivery driver vs dispatcher/driver

Differences between delivery driver and dispatcher/driver duties and responsibilities

Delivery driver example responsibilities.

• Foster strong customer bonds with all clients on route by providing the best possible customer service.
• Perform daily pre and post trip inspections on the delivery vehicle in accordance to safety and compliance standards.
• Provide AAA roadside assistance to customers, including jump starts, lock-outs, tire changes, gasoline service.
• Deliver groceries to clients while executing exceptional customer service.
• Work in high pace environment often multitasking and establishing customer orders
• Deliver drugs and assemble medical equipment upon delivery to pharmacy patients daily.
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Dispatcher/driver example responsibilities.

• Manage customer service satisfaction by providing update eta and location of drivers.
• Spearhead FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
• Develop, implement, and evaluate the logistics and property accountability plans and policies for the organization.
• Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
• Monitor CCTV cameras for criminal activity.
• Monitor the entire facility using CCTV while simultaneously performing dispatching duties.
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