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Become A Delivery Driver/Manager

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Working As A Delivery Driver/Manager

  • Operating Vehicles, Mechanized Devices, or Equipment
  • Getting Information
  • Handling and Moving Objects
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Stressful

  • $21,090

    Average Salary

What Does A Delivery Driver/Manager Do

Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area. They drive trucks with a 26,000-pound gross vehicle weight (GVW) capacity or less. Most of the time, they transport merchandise from a distribution center to businesses and households.

Duties

Delivery truck drivers and driver/sales workers typically do the following:

  • Load and unload their cargo
  • Communicate with costumers to determine pickup and delivery needs
  • Report any incidents they encounter on the road to a dispatcher
  • Follow all applicable traffic laws
  • Report serious mechanical problems to the appropriate personnel
  • Keep their truck and associated equipment clean and in good working order
  • Accept payments for the shipment
  • Handle paperwork, such as receipts or delivery confirmation notices

Most drivers generally receive instructions to go to a delivery location at a particular time, and it is up to them to determine the best route. Other drivers have a regular daily or weekly delivery schedule. All drivers must have a thorough understanding of an area’s street grid and know which roads allow trucks and which do not.

Light truck drivers, often called pickup and delivery or P&D drivers, are the most common type of delivery driver. They drive small trucks or vans from distribution centers to delivery locations. Drivers make deliveries based on a set schedule. Some drivers stop at the distribution center once only, in the morning, and make many stops throughout the day. Others make multiple trips between the distribution center and delivery locations. Some drivers make deliveries from a retail location to customers.

Driver/sales workers are delivery drivers who have additional sales responsibilities. They recommend new products to businesses and solicit new customers. These drivers may have a regular delivery route and be responsible for adding new clients located along their route. For example, they may make regular deliveries to a hardware store and encourage the store’s manager to offer a new type of product. Driver/sales workers also deliver goods, such as take-out food to consumers, and accept payment for those goods.

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How To Become A Delivery Driver/Manager

Delivery truck drivers and driver/sales workers typically enter their occupations with a high school diploma or equivalent. However, some opportunities exist for those without a high school diploma. Workers undergo 1 month or less of on-the-job training. They must have a driver’s license from the state in which they work and possess a clean driving record.

Education

Delivery truck drivers and driver/sales workers typically enter their occupations with a high school diploma or equivalent.

Training

Companies train new delivery truck drivers and driver/sales workers on the job. This may include driving training from a driver-mentor who rides along with a new employee to ensure that a new driver is able to operate a truck safely on crowded streets.

New drivers also have training to learn company policies about package dropoffs and returns, taking payment, and what to do with damaged goods.

Driver/sales workers must learn detailed information about the products they offer. Their company also may teach them proper sales techniques, such as how to approach potential new customers.

Licenses, Certifications, and Registrations

All delivery drivers need a driver’s license.

Other Experience

Some delivery drivers begin as package loaders at warehouse facilities, especially if the driver works for a large company. For more information on package loaders, see the profile on hand laborers and material movers.

Important Qualities

Customer-service skills. When completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business.

Hand-eye coordination. When driving, delivery drivers need to observe their surroundings while simultaneously operating a complex machine.

Math skills. Because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately.

Patience. When driving through heavy traffic congestion, delivery drivers must remain calm and composed.

Sales skills. Driver/sales workers are expected to persuade customers to purchase new or different products from them.

Visual ability. To have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test.

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Delivery Driver/Manager Demographics

Gender

Male

76.4%

Female

22.4%

Unknown

1.2%
Ethnicity

White

66.2%

Hispanic or Latino

13.1%

Black or African American

10.8%

Asian

6.8%

Unknown

3.0%
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Foreign Languages Spoken

Spanish

56.5%

French

8.7%

Arabic

8.7%

Portuguese

4.3%

Japanese

4.3%

Dakota

4.3%

Cheyenne

4.3%

Russian

4.3%

Navajo

4.3%
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Delivery Driver/Manager Education

Schools

University of Phoenix

9.6%

Ivy Tech Community College of Indiana

7.2%

College of Southern Nevada

7.2%

Lansing Community College

6.0%

West Virginia University

6.0%

Colorado State University

6.0%

Glendale Community College

4.8%

Middle Tennessee State University

4.8%

Pennsylvania State University

4.8%

American InterContinental University

4.8%

University of Louisville

4.8%

Youngstown State University

4.8%

University of Northern Colorado

3.6%

University of South Florida

3.6%

University of Wisconsin - Eau Claire

3.6%

University of Southern Indiana

3.6%

Ultimate Medical Academy - Clearwater

3.6%

Minnesota State University - Mankato

3.6%

Universal Technical Institute

3.6%

College of DuPage

3.6%
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Majors

Business

24.8%

Criminal Justice

11.0%

General Studies

9.3%

Computer Science

6.9%

Psychology

4.8%

Biology

4.5%

Communication

4.3%

Education

3.8%

Accounting

3.3%

Management

3.1%

Automotive Technology

2.9%

Electrical Engineering

2.6%

Computer Information Systems

2.6%

Graphic Design

2.6%

Health Care Administration

2.4%

Information Technology

2.4%

Kinesiology

2.1%

Nursing

2.1%

Liberal Arts

2.1%

Finance

2.1%
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Degrees

Other

41.2%

Bachelors

30.1%

Associate

18.0%

Certificate

4.5%

Masters

3.7%

Diploma

2.0%

License

0.5%
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Top Skills for A Delivery Driver/Manager

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  1. Delivery Instructions
  2. Pizza
  3. Food Preparation Methods
You can check out examples of real life uses of top skills on resumes here:
  • Deliver Pizza Ensure correct order during ordering process
  • Maintain sanitation, health, and safety standards in work areas.
  • Resolved customer complaints and adjusted orders.
  • Prepare customer orders based on menu and customer specifications.
  • Manage day-to-day operations at a sandwich restaurant and ensure customer satisfaction.

How Would You Rate Working As a Delivery Driver/Manager?

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Top Delivery Driver/Manager Employers

Jobs From Top Delivery Driver/Manager Employers

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