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What does a Delivery Expert do?

Updated January 8, 2025
7 min read
What does a Delivery Expert do

A delivery expert is responsible for delivering different kinds of products or items within a particular area, ensuring efficiency and timeliness. Besides locating and delivering parcels to the receiver, a delivery expert is also responsible for coordinating with logistics staff, maintaining documentation, obtaining signatures, and reaching out to clients to keep them updated or confirm other details. Moreover, a delivery expert conducts regular vehicle maintenance checks and adheres to the traffic laws at all times to ensure a smooth workflow.

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Delivery expert responsibilities

Here are examples of responsibilities from real delivery expert resumes:

  • Manage transition logistics for a global vehicle financing company downsizing operations in Colorado.
  • Operate POS system, taking both in-store and phone orders, handling cash, credit cards, and checks.
  • Post cash drops, process and finalize orders, and verify deliveries via linux-base POS system.
  • Check weather-stripping, insulation and exterior doors and windows to ensure no major deficiencies are present.
  • Route and deliver orders in a safe and timely manner, using maps and GPS for navigation.
  • Map routes on the GPS or look through conventional maps to determine shortest and safest routes to destinations.
  • Set up Samsung customers/corporate clients on phone/tablets adequate phone coverage.
  • Initiate report generation/analysis/follow up with peers to successfully boost Samsung sales.
  • Discuss cellular phone equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
  • Work cross-functionally within sales and other Facebook organizations to drive revenue and further develop the advertisers in portfolio.
  • Utilize time management skills to facilitate the timely delivery and pickup of residential and corporate packages during the busy holiday season.
  • provide customers with information on products and services home depot offer.

Delivery expert skills and personality traits

We calculated that 17% of Delivery Experts are proficient in Basic Math, Customer Service, and Math. They’re also known for soft skills such as Hand-eye coordination, Patience, and Visual ability.

We break down the percentage of Delivery Experts that have these skills listed on their resume here:

  • Basic Math, 17%

    Deliver food to customers in a timely manner.Display basic math and problem-solving skills.

  • Customer Service, 14%

    Provided professional and helpful customer service* Delivered food at a fast and reliable pace* Properly cleaned and sanitize store for health benefits

  • Math, 12%

    Deliver pizza's, basic math, folding boxes, dishes, taking orders over phone and in person, costumer service

  • Delivery Vehicle, 11%

    Make sure that the company's delivery vehicles are well maintained before and after each shift.

  • Work Ethic, 6%

    Required timely work ethic and good sense of direction.

  • Flyers, 5%

    Distribute promotional flyers locally and organized community events.

Common skills that a delivery expert uses to do their job include "basic math," "customer service," and "math." You can find details on the most important delivery expert responsibilities below.

Hand-eye coordination. The most essential soft skill for a delivery expert to carry out their responsibilities is hand-eye coordination. This skill is important for the role because "drivers need to observe their surroundings at all times while operating a vehicle." Additionally, a delivery expert resume shows how their duties depend on hand-eye coordination: "promote company goods and services and upsell promotional items excellent hand-eye coordination and multitasking skill operation of pos system trained new employees"

Patience. Another soft skill that's essential for fulfilling delivery expert duties is patience. The role rewards competence in this skill because "when driving through heavy traffic congestion, delivery drivers must remain calm and composed." According to a delivery expert resume, here's how delivery experts can utilize patience in their job responsibilities: "handled customer issues with patience and sensitivity, as well as thoroughly listened to the customer to provide solutions. "

Visual ability. This is an important skill for delivery experts to perform their duties. For an example of how delivery expert responsibilities depend on this skill, consider that "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a delivery expert: "helped design and develop training programs and product visuals. ".

Customer-service skills. delivery expert responsibilities often require "customer-service skills." The duties that rely on this skill are shown by the fact that "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." This resume example shows what delivery experts do with customer-service skills on a typical day: "deliver product to customers, receive orders from suppliers, money handling and support store operations. "

Math skills. Another common skill required for delivery expert responsibilities is "math skills." This skill comes up in the duties of delivery experts all the time, as "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." An excerpt from a real delivery expert resume shows how this skill is central to what a delivery expert does: "use mental math to accept monetary payments for orders and to give correct change. "

All delivery expert skills

The three companies that hire the most delivery experts are:

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Compare different delivery experts

Delivery expert vs. Customer service and driver

A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.

The annual salary of customer service and drivers is $6,518 lower than the average salary of delivery experts.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both delivery expert and customer service and driver positions are skilled in customer service, quality customer service, and customer orders.

There are some key differences in the responsibilities of each position. For example, delivery expert responsibilities require skills like "basic math," "math," "delivery vehicle," and "work ethic." Meanwhile a typical customer service and driver has skills in areas such as "cdl," "dot," "pickup," and "routine maintenance." This difference in skills reveals the differences in what each career does.

Customer service and drivers really shine in the transportation industry with an average salary of $37,823. Comparatively, delivery experts tend to make the most money in the professional industry with an average salary of $45,031.customer service and drivers tend to reach similar levels of education than delivery experts. In fact, customer service and drivers are 0.2% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

Delivery expert vs. Warehouse/driver

A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.

On average, warehouse/drivers earn a $8,036 lower salary than delivery experts a year.Only some things about these jobs are the same. Take their skills, for example. Delivery experts and warehouse/drivers both require similar skills like "basic math," "customer service," and "math" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that delivery expert responsibilities requires skills like "work ethic," "flyers," "quality customer service," and "credit card payments." But a warehouse/driver might use other skills in their typical duties, such as, "cdl," "cleanliness," "pallets," and "delivery truck."

Warehouse/drivers may earn a lower salary than delivery experts, but warehouse/drivers earn the most pay in the manufacturing industry with an average salary of $34,924. On the other hand, delivery experts receive higher pay in the professional industry, where they earn an average salary of $45,031.Average education levels between the two professions vary. Warehouse/drivers tend to reach similar levels of education than delivery experts. In fact, they're 0.8% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

Delivery expert vs. Driver assistant

A driver assistant is responsible for helping the lead driver transport people, goods, and services from one place to various destinations as required with utmost safety and security. Driver assistants respond to the customers' delivery inquiries and concerns, update delivery receipts, inspect the quality of the merchandise before loading and unloading, report replacements to the distribution centers, and assist with the road navigation to prevent delivery delays. A driver assistant must have excellent organizational and time-management skills, ensuring smooth delivery operations professionally and efficiently.

On average scale, driver assistants bring in lower salaries than delivery experts. In fact, they earn a $4,241 lower salary per year.By looking over several delivery experts and driver assistants resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer service," "delivery vehicle," and "customer orders." But beyond that, the careers look very different.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a delivery expert is likely to be skilled in "basic math," "math," "work ethic," and "flyers," while a typical driver assistant is skilled in "delivery truck," "safety procedures," "cdl," and "cpr."

Driver assistants make a very good living in the automotive industry with an average annual salary of $50,189. On the other hand, delivery experts are paid the highest salary in the professional industry, with average annual pay of $45,031.driver assistants typically earn similar educational levels compared to delivery experts. Specifically, they're 0.0% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Delivery expert vs. Delivery driver/warehouse

A warehouse delivery driver is responsible for transporting goods and services from the warehouse to different assigned locations. Warehouse delivery drivers record the inventory materials receipt before and after delivery to ensure the merchandise's correct quantity and quality. They also maintain the condition of the engine and immediately detect inconsistencies to avoid delays in deliveries. A warehouse delivery driver assists customers with their inquiries and concerns and escalates complaints to management for resolution.

Delivery driver/warehouses tend to earn a lower pay than delivery experts by an average of $8,220 per year.While both delivery experts and delivery driver/warehouses complete day-to-day tasks using similar skills like basic math, customer service, and math, the two careers vary in some skills.Each job also requires different skills to carry out their responsibilities. A delivery expert uses "work ethic," "flyers," "quality customer service," and "credit card payments." Delivery driver/warehouses are more likely to have duties that require skills in "cdl," "warehouse operations," "load trucks," and "delivery truck. "delivery driver/warehouses enjoy the best pay in the transportation industry, with an average salary of $34,891. For comparison, delivery experts earn the highest salary in the professional industry.The average resume of delivery driver/warehouses showed that they earn similar levels of education compared to delivery experts. So much so that theyacirc;euro;trade;re 0.8% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.1%.

Types of delivery expert

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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