What does a delivery helper do?

A delivery helper is someone who aids a delivery driver and rides with him in the truck, and assists him in the home deliveries. Delivery helpers are responsible for checking merchandise and packages. They also assist the driver load, unload, and move equipment as well as deliver orders for customers. Also, their duties include installing and operating GPS software to help the delivery driver in coming to their destination. They typically are in charge of completing whichever tasks the delivery driver is required to perform their services.
Delivery helper responsibilities
Here are examples of responsibilities from real delivery helper resumes:
- DOT; heavy lifting; top-rate Delivery/Install team per customer survey reports.
- Keep track of dot logs and comply with mdot laws and regulations.
- Help navigate to customers houses using maps, GPS, street signs etc.
- Assist with the CDL driver to deliver every Budweiser product to each store.
- Install various restaurant equipment such as stoves, coolers, sinks and refrigerators.
- Assist in the delivery of beer and wine to groceries, restaurants and other customers.
- Deliver bag / bulkfeed to customers (class b cdl) run feedmill make feed for livestock.
- Deliver and/or haul-away home appliances such as refrigerators, washers, dryers, stoves, dishwashers and etc.
- Load and unload furniture for customers throughout the Indianapolis area, used GPS and Google maps for navigation.
- Light, adjust pilot lights on gas stoves, examine valves and burners for gas leakage and specify flame.
- Deliver & install the following types of products: dishwashers, microwaves, wall ovens, washer/dryer, and range/range hoods.
- Deliver and install appliances ranging from dishwashers to refrigerators in homes.
- Used overhead cranes / hoists.
- provide customers with information on products and services home depot offer.
Delivery helper skills and personality traits
We calculated that 40% of Delivery Helpers are proficient in DOT, Roofing, and Basic Math. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Math skills.
We break down the percentage of Delivery Helpers that have these skills listed on their resume here:
- DOT, 40%
Inspected vehicle and maintained appropriate documentation, ensuring safety and compliance with DOT Regulations.
- Roofing, 24%
Order picker/packer; loading and unloading fleet of vehicles Delivery of roofing materials to various construction sites across the Tri-County area.
- Basic Math, 8%
Perform basic mathematical calculations and read maps.
- Customers Homes, 4%
Help delivery drivers deliver packages to customers homes
- Work Ethic, 4%
Asked to remain upon demonstration of good work ethic.
- Safety Procedures, 4%
Follow all security and safety procedures established by company and branch.
"dot," "roofing," and "basic math" are among the most common skills that delivery helpers use at work. You can find even more delivery helper responsibilities below, including:
Customer-service skills. One of the key soft skills for a delivery helper to have is customer-service skills. You can see how this relates to what delivery helpers do because "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." Additionally, a delivery helper resume shows how delivery helpers use customer-service skills: "provide excellent customer service to clients and assist with their roofing material needs. "
Hand-eye coordination. Another soft skill that's essential for fulfilling delivery helper duties is hand-eye coordination. The role rewards competence in this skill because "drivers need to observe their surroundings at all times while operating a vehicle." According to a delivery helper resume, here's how delivery helpers can utilize hand-eye coordination in their job responsibilities: "deliver packages assist in coordination of delivery route"
Math skills. delivery helpers are also known for math skills, which are critical to their duties. You can see how this skill relates to delivery helper responsibilities, because "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." A delivery helper resume example shows how math skills is used in the workplace: "have ability to do basic math to give change to customers on the spot. "
Patience. A big part of what delivery helpers do relies on "patience." You can see how essential it is to delivery helper responsibilities because "when driving through heavy traffic congestion, delivery drivers must remain calm and composed." Here's an example of how this skill is used from a resume that represents typical delivery helper tasks: "gained experience skills used patience, customer service and communication. "
Sales skills. Another common skill required for delivery helper responsibilities is "sales skills." This skill comes up in the duties of delivery helpers all the time, as "driver/sales workers are expected to persuade customers to purchase new or different products." An excerpt from a real delivery helper resume shows how this skill is central to what a delivery helper does: "builded displays to increase beer sales in gas stations and grocery stores. "
Visual ability. Another skill commonly found on delivery helper job descriptions is "visual ability." It can come up quite often in delivery helper duties, since "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." Here's an example from a resume of how this skill fits into day-to-day delivery helper responsibilities: "load delivery vehicle and visually check items for damage. "
The three companies that hire the most delivery helpers are:
- Sears Holdings255 delivery helpers jobs
- Gypsum Management and Supply184 delivery helpers jobs
- Beacon Building Products45 delivery helpers jobs
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Delivery helper vs. Customer service and driver
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
There are some key differences in the responsibilities of each position. For example, delivery helper responsibilities require skills like "roofing," "basic math," "customers homes," and "work ethic." Meanwhile a typical customer service and driver has skills in areas such as "cdl," "pickup," "routine maintenance," and "patients." This difference in skills reveals the differences in what each career does.
Customer service and drivers tend to make the most money working in the transportation industry, where they earn an average salary of $37,823. In contrast, delivery helpers make the biggest average salary, $35,344, in the construction industry.On average, customer service and drivers reach similar levels of education than delivery helpers. Customer service and drivers are 0.8% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Delivery helper vs. Over the road driver
Over the road, (OTR) drivers are the truckers driving the big semi-trailer truck that hauls all types of goods to their destinations across the states. Their journey typically begins with loading the freight onto the trailer, requiring them to lift heavy materials and load the cargo properly to avoid shifting while in transit. They often sleep in the sleeper berth at a truck stop to eat, freshen up and refuel. They are allowed to go on a 30-minute break after an eight-hour drive.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that delivery helper responsibilities requires skills like "dot," "roofing," "basic math," and "customers homes." But an over the road driver might use other skills in their typical duties, such as, "cdl," "pet," "post-trip inspections," and "hazmat."
Over the road drivers earn a higher average salary than delivery helpers. But over the road drivers earn the highest pay in the manufacturing industry, with an average salary of $62,648. Additionally, delivery helpers earn the highest salaries in the construction with average pay of $35,344 annually.In general, over the road drivers achieve similar levels of education than delivery helpers. They're 1.5% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Delivery helper vs. Warehouse/driver
A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from delivery helper resumes include skills like "dot," "roofing," "customers homes," and "work ethic," whereas a warehouse/driver is more likely to list skills in "math," "cdl," "cleanliness," and "pallets. "
Warehouse/drivers earn the highest salary when working in the manufacturing industry, where they receive an average salary of $34,924. Comparatively, delivery helpers have the highest earning potential in the construction industry, with an average salary of $35,344.warehouse/drivers typically earn similar educational levels compared to delivery helpers. Specifically, they're 0.1% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Delivery helper vs. Truck operator
Truck Operators are individuals making a living by driving trucks and heavy goods vehicles such as articulated trucks, semi-trailers, and tankers. They are responsible for administering goods, loading and unloading into the truck, assessing the goods conditions, scheduling transport operations, arranging transport documentations, and inspecting vehicle conditions before starting work. Other duties include checking tires, fuel, oil filters, and oil levels. Truck Operators also supervise delivery operations, vehicle cleaning, tire maintenance, and refueling.
Types of delivery helper
Updated January 8, 2025











