Delivery manager jobs in Baton Rouge, LA - 260 jobs

**What We're Looking For:** As an Advanced customer support (ACS) Delivery Manager (DM) you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite. The ideal candidate has relevant industry experience in the areas of process improvement, accounting, or consulting on back office best practices, and a proven ability to build relationships with customers and partners. The candidate also has experience with an ERP or other business application in an administrator or daily user role, and the proven ability to highlight the benefits of the software to non-users or other departments. **What you'll do:** - Build long-term strategic relationships with key collaborators of the small and medium-sized businesses in your portfolio, and develop a deep understanding of your customers' business processes, goals, and strategies - Proactively present advice, assistance, and resources to help customers generate value from the NetSuite products and services they have purchased- First learn, then demonstrate your functional knowledge of NetSuite and NetSuite internal resources to encourage customers' adoption of NetSuite and deepen this expertise over time.- Collaborate with other collaborators in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, and Technical Support.- Be measured on the quality of your customer engagements, time invested with them, customers' system adoption, and customer retention.- Earn and maintain different NetSuite certifications during your tenure. Career Level - IC4 **Responsibilities** Analyzes business needs to help ensure Oracle solution meets the customer's objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (**************************************************************** . **Range and benefit information provided in this posting are specific to the stated locations only** CA: Hiring Range in CAD from: $103,700 to $153,700 per annum. US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 Vacancy Type - Replacement Position This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset. **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude. **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements 8. Travel domestically (50%+) **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in a directly related field, or equivalent practical experience 10. Bachelor's degree in Business, Civil Engineering, City Planning or related 11. 10+ years of experience in site selection and data center or other capital project or infrastructure development 12. Experience leading real estate negotiations including contract formation and contract negotiations 13. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 14. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 15. Experience communicating commercial, market and contractual details to all organizational levels 16. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 17. Advanced technical degree, law degree 18. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $202,000/year to $273,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **ServiceNow Consulting Manager - HR Service Delivery (HRSD)** In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. **The opportunity** You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions. **Your key responsibilities** As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is based in the US, with regular travel required to meet client needs. + Lead workstream delivery and ensure effective management of processes and solutions. + Track deliverable completion and project status, ensuring alignment with performance objectives. + Actively participate in client working sessions, leading workstreams from planning through execution and closure. . **Skills and attributes for success** Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. + Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases + Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) + Ability to build and foster client relationships and demonstrate the value of EY services + Excellent business acumen with the ability to make fact-based decisions and resolve conflicts + Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation + Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps + Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources + Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs + Ability to support pre-sales efforts including creating proposals and estimates + Ability to create high quality deliverables and project artifacts **To qualify for the role, you must have** + A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline + Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience + ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) + Minimum of 1 of the following ServiceNow certifications: + ServiceNow Certified Implementation Specialist - HR Service Delivery + 5+ years of Big 4 or equivalent consulting experience + Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization + Experience leading teams and supervising others + A driver's license valid in the U.S. + Ability to travel to meet client needs **Ideally, you'll also have** + ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) + Performance analytics and reporting experience - certifications are a plus + Employee Center and Workplace Service Delivery experience - certifications are a plus + Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower) **What we look for** We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

College: BRCC Department: Institutional Advancement Sub department: Institutional Advancement Type of Appointment: Full time - Regular The Baton Rouge Community College (BRCC) Foundation is dedicated to raising private philanthropic support for BRCC through annual solicitations, major gifts, and planned gifts. The Manager of Donor Engagement and Annual Appeal is responsible for supporting the development team, with a focus on supporting the creation of a formalized annual appeal plan, stewardship processes, and enhancing donor engagement efforts. This role involves developing and implementing comprehensive donor relations strategies, ensuring a seamless and engaging donor experience. Duties and Responsibilities: Donor Relations and Stewardship (50%) •Design, implement, and coordinate an institution-wide donor relations and stewardship system to engage and recognize donors at all levels. •Utilize Raiser's Edge to track cultivation and stewardship activities and maintain a comprehensive annual calendar of stewardship touches. •Develop annual stewardship and impact reports for endowments, scholarships, and discretionary funds, in collaboration with Development Officers, Accounting, Financial Aid, Public Relations, and other campus partners. •Secure and prepare Scholarship Recipient Profiles and any thank you correspondence from recipients to forward to donors. •Plan and coordinate donor engagement events and gather impact data, including beneficiary testimonies and fund utilization details. Annual Fund Giving (25%) •Work closely with the team to develop a timeline and create compelling annual fund appeals and donor communication materials. •Assist with the development and execution of multi-channel fundraising campaigns, including direct mail, email, and social media. •Raiser's Edge (CRM) and other relevant software. Administrative and Record Management (20%) •Maintain training resources and communicate reporting activities to internal staff, identifying and resolving donor relations issues as they arise. •Maintain accurate and up-to-date records, including bio data, donations, and donor interactions, using Raiser's Edge (CRM) and other relevant software. •Manage the process to execute and track gift acknowledgments, thank you letters, and other donor communication materials. 5% Other assigned duties Required Education: Bachelor's degree or 3 to 5 years of experience can substitute for the degree Required Knowledge, Skills and Abilities: Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, SharePoint, and One Drive. Experience with CRM software is a plus. Excellent communication skills, including speaking, writing, editing, and proofreading. Strong critical thinking skills with the ability to analyze complex situations and identify solutions. A self-starter who is resourceful, works well independently, and is comfortable seeking help or clarification when needed. Effective project management skills with the ability to collaborate with team members and lead projects. Ability to manage multiple projects simultaneously, adapt to changing priorities, maintain sensitive and confidential information, and communicate effectively in an academic setting. Organized, with strong record management skills and the ability to develop and document workflows, policies, and procedures. Resourceful, creative, and solutions oriented. Required Licenses or Certifications: Preferred Education: Bachelor's degree or 3 to 5 years of experience can substitute for the degree Preferred Experience: Experience in an administration and operations role at a higher education foundation. Familiarity with CRM Preferred Knowledge, Skills and Abilities: Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Passing pre-employment criminal background screen is required as a condition of employment. BRCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Responsible for developing a strategic roadmap for implementing all new clients. Leading the implementation process for all HRIS and Time & Attendance systems and products. Duties/Responsibilities: Ensure all client-provided onboarding data is accurately collected, organized, and maintained to support a smooth and efficient onboarding process. Deliver responsive and knowledgeable assistance to clients experiencing issues or requiring guidance with software and hardware products. Facilitate seamless onboarding by ensuring all departments receive necessary client documentation and that relevant data is accurately entered into the HRIS system. Connect with clients directly to provide training and support, as well as assist with any escalated tickets and issues Manages projects related to Prism and related systems and other duties as necessary. Required Skills/Abilities: Experience in Prism is required. Ability to use Microsoft office software and applications. Strong verbal and written communication skills Ability to multi‐task and prioritize work in a fast‐paced environment Attention to detail required Excellent phone etiquette Strong interpersonal skills Education and Experience: High School or equivalency required Must have 1-2 years of implementation experience

Position Overview The Senior Project Manager ensures the successful delivery of complex industrial automation projects, aligning outcomes with both client and company objectives. This role leads cross-functional teams, manages budgets and schedules, and drives risk-aware execution. Beyond managing day-to-day delivery, the Senior PM leverages deep knowledge of automation technologies and project methodologies to foster innovation, enhance operational efficiency, and strengthen client relationships. Primary Job Functions Project Delivery & Execution Lead and own project delivery for solutions up to $5M in value. Manage overall scope, schedule, budget, and quality to ensure successful outcomes. Proactively identify, analyze, and mitigate project risks and issues. Oversee project change management, including scope adjustments and negotiation of change orders. Drive project close-out activities and ensure accurate documentation and audits. Leadership & Team Development Provide program management leadership for strategic client accounts. Mentor, train, and develop Project Managers and Engineers in project execution methodologies. Foster a culture of accountability, collaboration, and continuous improvement within project teams. Identify and correct project delivery, resource, or workforce gaps. Client & Stakeholder Engagement Collaborate with clients and internal teams to define project objectives and deliverables. Build and maintain strong relationships with clients, stakeholders, and team members throughout the project lifecycle. Ensure clear communication and alignment of expectations at all project stages. Maintain high client satisfaction and support ongoing opportunity development. Reporting & Governance Provide timely and accurate project reports, updates, and communications to stakeholders and management. Track and manage project profitability, compliance, and adherence to company standards. Support procurement and vendor management, including reviewing purchase orders, pricing, and vendor invoices. Secondary Job Functions: Perform corporate wide project reviews as required. Perform estimation duties for assigned areas. Assist in the development and implementation of project execution and project management methodologies. Subject matter expert on company business system. Ability to develop FRS, FAT and SAT documentation. Maintains awareness of future opportunities at customer facilities and informs management. Leads Project Teams on assigned projects. Mentors and trains Automation Engineers on project execution methodologies. Ability to perform job functions of mid to junior level project managers Key Competencies Leadership Builds rapport, mentors and manages effective teams and work groups. Strong decision making skills, situational awareness and ability to perform under pressure. Understands others and demonstrates cognitive and behavioral flexibility. (Emotional Intelligence) Demonstrates and fosters maturity in judgment, ethics and integrity. Functional Business/Financial acumen. Demonstrates effective organizational, time management and planning skills. High level of conflict resolution skills and the willingness to make difficult decisions specific to technology or resource needs. Possesses an appreciation of business demands (schedule, scope, budget and customer requirements). Ability to analyze and evaluate work processes, work flow and budgets to maintain successful project delivery. Foundational Demonstrates flexibility/adaptability in changing and challenging situations. Demonstrates a passion for the business and its success. Clear and concise verbal and written communication. Demonstrates a focus on customer service and attention to detail. Demonstrates a commitment to continuous personal, peer and process improvement. Fosters positive energy, creativity and teamwork across all departments/locations with the goal of furthering the company values and mission. Requirements Bachelor's Degree in Engineering or Project Management and 6 years of Automation or Controls related experience (Electrical, Computer, Chemical, or other Engineering/Technical degree), or a minimum of 8 years of Automation or Controls related experience. PMP or equivalent Project Management Certification. Proven track record of successfully managing multiple large-scale projects simultaneously. Extensive knowledge of project management methodologies and project management software and tools. Exceptional leadership skills with the ability to motivate and guide teams towards success. Excellent written and verbal communication skills. 10+ years of project management experience delivering projects to external clients, including budget ownership and accountability. Understanding of multiple automation system platforms, such as DCS, PLC, HMI, SCADA and other applicable systems. Broad understanding of all components involved in automation systems from end device to control room to enterprise level. Knowledge of multiple industry standards (ISA, NFPA, NEC). Proficient at reading and interpreting technical documentation (P&IDs, schematics, loop sheets, manuals, etc.) Valid driver's license. Reliable personal transportation with valid liability insurance. Fluent in verbal and written English. Available for after-hour, weekend and holidays. Available for overnight travel.

Job Description Are you a hardworking, service-minded leader with a real passion for the hospitality industry? Are you looking to take a step towards building your restaurant manager career, instead of just working a job? We need extraordinary leaders like you to apply for this full-service restaurant management position in Baton Rogue, LA As a Restaurant Senior Manager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you. You will own the responsibilities for the restaurant staff in daily tasks, training, and developing them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers. Outstanding Benefits Daily pay option available! Health Benefits Industry Standard Work Week (50-55 hour target) Attainable Bonus Program $65K - $75K Salary Equal Opportunity Employer Key Responsibilities: Practice safety as priority #1 for your restaurant team and customers Maintain a high ratio of return customers through great service Oversee guest services and resolve issues Coach and develop restaurant employees to build a cohesive team Promote, demonstrate, and lead a memorable customer restaurant experience You will: Have a minimum of 2 years in Restaurant Management Show success in previous positions Be physically fit and able to regularly walk, climb, crouch, and move up to 50 pounds at a time Be able to thrive in a quick-paced environment Demonstrate outstanding leadership, communication, and training Have a stable work history Does this sound like you? We'd love to hear from you! Apply today!

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Trustmark is seeking a dedicated **Implementation Manager** to join our team. Orchestrates and oversees the entire implementation process for new cases and re-enrollments. Key Accountabilities + Develops and manages case implementation project plans for each new and re-enrolled case. Coordinates with external and internal partners including enrollment firms and Payroll Deduction Specialists to ensure all necessary steps are completed in a timely and accurate fashion. + Conducts product and technology platform enrollment training for key agencies, brokers, and producers. Participates in VIP and Finalist Meetings. + Demonstrates a solid knowledge of Trustmark's products, services and technology platforms. Displays a base understanding of interdependencies/relationships with other internal partners. + Establishes self to producers, clients and enrollment partners as Trustmark's single point of contact for all case set-up and enrollment activities. Minimum Requirements + Minimum of three year's insurance industry knowledge and/or experience in operations or account management. + Four year degree or equivalent. + Ability to travel up to 40% within assigned territory. + Strong project management skills. + Presenting and training experience. + Possesses excellent interpersonal and communications skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavouring to fully understand customer needs. + Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $69,776.00 - $100,788.00 per year The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ********************************** or follow us on LinkedIn. **Position Summary** The Senior Manager **(Source-to-Applications)** will lead the solution, design, and delivery of the company's **Source-to-Pay (S2P)** technology ecosystem, encompassing **Coupa, SAP as ERP, and related integration layers** . This role is responsible for ensuring seamless process alignment between **Procurement, Finance, and Supply Chain** , optimizing technology investments, and enabling digital transformation through automation and data-driven insights. The ideal candidate combines **deep functional knowledge of procurement and finance processes** with strong technical acumen in **Coupa, SAP, integrations, and governance** . **Key Responsibilities** **Leadership** · Serve as the IT solution lead for Coupa, SAP MM/FI, and other related procurement and finance systems. · Partner with Procurement, Finance, and IT leadership to drive process optimization, compliance, and cost efficiency. · Champion best practices for digital sourcing, procurement analytics, supplier collaboration, and contract management. **Application & Integration Management** · Responsible for system configuration, enhancements and support for **Coupa modules** (Procure-to-Pay, Sourcing, Contract Lifecycle Management, Supplier Management, Invoicing). · Manage integrations between Coupa, **SAP ERP** , **Workday** , **banking** , and **3rd-party applications** using middleware. · Lead upgrades, testing, and change control processes across Coupa and SAP landscapes. **Operational Excellence** · Ensure compliance with internal controls, audit, and regulatory requirements (SOX, GDPR, etc.). · Drive data quality and master data governance across supplier, contract, and spend domains. · Manage MSP and vendor resources ensuring SLA adherence and value realization. **Team & Stakeholder Leadership** · Lead developers, and functional consultants for projects and support. · Act as a **trusted advisor** to Procurement and Finance leaders for digital transformation opportunities. · Collaborate with IT peers across ERP, HR, and analytics functions to deliver integrated enterprise solutions. **Qualifications** **Education:** Bachelor's degree in Information Systems, Finance, or Business Management (Master's preferred). **Experience:** · 10+ years of experience in enterprise applications or IT solution delivery. · 7+ years leading Source-to-Pay or Procure-to-Pay systems (preferably Coupa and SAP). · Proven experience managing large-scale ERP and SaaS integrations. · Strong understanding of end-to-end procurement, sourcing, invoicing, and payments processes. · Demonstrated success in project governance, vendor management, and stakeholder engagement. **Skills & Competencies:** · Expert in **Coupa functional configuration** and **SAP integration** (especially MM, FI, and AP modules). · Capable of translating complex business needs into scalable technical solutions. · Proficient with middleware SAP CPI and API-based integrations. · Knowledge of **workflow automation** , **RPA** , and **data visualization tools** (Power BI, Tableau) a plus. · Strong leadership, communication, and change management skills. **Preferred Certifications** - Coupa Certified Professional. - SAP certification (MM, FI/CO, or Integration). The base salary range for this role is $145,280 to $181,600. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. **Confidential Data** : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential. **Compliance** : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Mental/Physical Requirements** : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time. **Sumitomo Pharma America (SMPA)** **is an Equal Employment Opportunity (EEO) employer** Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ********************************** or follow us on LinkedIn. Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at ********************************************** This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars. **Our** **Mission** _To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people_ _worldwide_ **Our** **Vision** _For Longer and Healthier Lives, we unlock the future with cutting edge technology and_ _ideas_

**Req number:** R6904 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As an Infrastructure Project Manager, you will be responsible for project planning, budget and risk management, compliance, and technical oversight of infrastructure projects. **Job Description** We are looking for an experienced **Infrastructure Project Manager** to oversee and manage IT infrastructure projects across our network of practices. This role will be pivotal in ensuring our technological systems are optimized to support excellent care and operational efficiency. This position will be **full-time** and **remote** . **This position does not offer work authorization sponsorship now or in the future. Candidates requiring sponsorship will not be considered.** **What You'll Do** + Project Planning & Execution: Develop and implement project plans for IT infrastructure upgrades, installations, and maintenance, ensuring alignment with organizational goals. + Stakeholder Collaboration: Work closely with veterinary practice teams, IT staff, and external vendors to understand infrastructure needs and ensure projects meet business requirements. + Budget Management: Manage project budgets, track expenses, and ensure cost-effective solutions without compromising quality. + Technical Oversight: Oversee the deployment of systems such as network infrastructure, data storage solutions, telecommunications, and cloud-based services. + Risk Management: Identify potential risks, create mitigation strategies, and ensure project timelines are met with minimal disruption to veterinary operations. + Compliance: Ensure all infrastructure projects comply with industry standards, security protocols, and relevant healthcare regulations. + Performance Tracking: Monitor project progress, provide regular status updates, and analyze performance metrics to ensure successful delivery. **What You'll Need** Required: + Bachelor's degree in IT, Computer Science, Engineering, or a related field + Minimum 5 years experience in IT infrastructure Project Management, preferably in healthcare or veterinary sectors + Proven experience managing cloud-based solutions, network setups, and data centers + Proficiency in project management tools (e.g., MS Project, Smart Sheets, Monday.com) and Microsoft Office Suite + Strong understanding of IT systems including storage, networking, and telecommunications + Excellent leadership, communication, and problem-solving skills + Ability to manage multiple projects simultaneously across geographically dispersed teams Preferred: + PMP and/or ITIL certifications are highly desirable **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. \#LI-AE1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $90,000 - $110,000 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Mgr IT Applications Join us in delivering cutting-edge technology solutions for the world's best brands. + Apply your IT knowledge and experience to solve complex and constantly evolving technology challenges in the context of an energetic, entrepreneurial culture. + Work on Sedgwick's industry-leading proprietary technologies and platforms - with like-minded technology experts aligned on the same goals. + Deliver innovative customer-facing technology solutions to clients who representvirtually every industry and comprise some of the world's most respected brands. + Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. + Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. + Enjoy flexibility and autonomy in your daily work, your location, and your career path. + Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. **PRIMARY PURPOSE OF THE ROLE** : To manage activities associated with software development in a business environment; to be responsible for management and development activities for a group, section or product; and to be responsible for feasibility studies, time and cost estimates, and the establishment and implementation of applications, systems and programs. ESSENTIAL RESPONSIBILITIES MAY INCLUDE + Manages software development team(s) and activities associated with project development/implementation as assigned. + Assists in projecting software and hardware requirements across multiple platforms and technologies; displays strong depth of knowledge in specific business subject areas. + Responsible for feasibility studies, time and cost estimates, and the establishment and implementation of new or revised applications, systems and programs. + Consults with and directs colleagues in other information systems sections to coordinate activities. + Prepares and provides activity and progress reports to management regarding the activities of the applications systems and programming section. + Manages development colleagues including answering questions, setting priorities, establishing goals and meeting deadlines. + Responsible for managing timely deliverables for assigned projects, including serving in role of project manager as assigned; ensures all projects follow Sedgwick software development lifecycle (SDLC). + Defines projects through research and discussions or meetings with corporate management, business partners and clients. + Monitors and maintains data integrity. + Thorough knowledge of systems and development and project management **QUALIFICATIONS** + Bachelor's degree with major in IS or Management required. Major in Information Systems or Management strongly preferred. + Ten (10) years of related experience or equivalent combination of education and experience required to include five (5) years of systems and development experience and three (3) years supervisory or project management experience required. + Detailed knowledge of PL/SQL & Oracle Database development + Detailed knowledge of Oracle PL/SQL Run Time improvement + Detailed knowledge of Near Real Time Oracle ETL processes a plus + Experience in ETL PL/SQL development a plus + Experience in documenting ETL Technical Design a plus **This position requires proven hands-on experience with Oracle PL/SQL and ETL.** **TAKING CARE OF YOU** + Career development and promotional growth opportunities. + A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more. \#IT \#informationtechnology \#LI-TS1 **NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

The Field Force Effectiveness team at Otsuka America Pharmaceutical, Inc. plays a highly visible role in optimizing the performance of the sales and marketing efforts, for the field sales teams. As a result, Systems Training plays a key role in ensuring that the sales force understands how to effectively utilize our technology to enhance customer interactions, optimize selling opportunities and provide insight on our business processes that support our business. The Senior Manager of National Systems Training work with the field sales teams to design, develop and deliver new hire systems tech training on our InGenius (CRM System), ORION (Field Reporting) and Business Planning system across all brands. The role is also responsible or continual training on system enhancements and capabilities for the organization. In addition, the role will require system training content updates and cross collaboration between systems owners and multiple departments such as compliance, operations, IT, sales leadership, and marketing partners. The Senior Manager of National Systems Training will report to the Director, of Marketing and Sales Technologies and partner closely Training & Development & Home Office functions. In addition, the role will work with our internal Field Force Effectiveness points to identify user experience improvements and capabilities that better support a seamless customer interaction in the field. **Core Responsibilities:** + New Hire system training CRM, Field Reporting and Business Planning across all commercial sales teams + Responsible for developing and updating training materials and curriculum to reflect system enhancements + Provide ongoing training on system enhancements to support the field sales teams + Coordinate with Field Training and Development teams on New Hire Training content and agenda + Identify key user experience insights and ongoing system training opportunities collected from field ride observations + Incorporate business processes education in training sessions to support Otsuka's ways of working + Work closely with the Field Force Effectiveness team to identify user experience improvements + Partner with system owners to design training content to support enhancements and new capabilities + Develop pull through strategies to support ongoing system and business process learnings for the field. Such as Specialty Attestation, Customer Affiliations, Precall and Post Call Planning, Field Reporting Insights etc. + Work closely with cross-functional teams and stakeholders to define training needs and requirements **Qualifications:** Required + Bachelor's degree: MBA or other related graduate degree preferred + Ability to communicate technical information in a way that is easy to understand for the field and effectively identify key selling opportunities + Strong command of CRM, Field Reporting and Business Planning systems and the ability to train on them + Previous experience in a Region or Ecosystem point role that supports training and coaching field team members + Ability to work in an ambiguous environment undergoing transformation + Excellent communication, collaboration, facilitation, and presentation skills + Possess a growth mindset that is open to development & coaching and willing to challenge the statue quo + Proven track record for consistently meeting or exceeding performance goals + Understands and articulates healthcare compliance, legal and regulatory landscape + Technical acumen and understanding the backend systems + Experience selecting and managing training vendors + Abilify to create content in PowerPoint or other tools Preferred + Previous experience in a field leadership or coaching role that supports business acumen development of the sales team members + Experience as a training in the pharmaceutical industry + Understanding of principles of instructional design and adult learning theory + Experience with putting material through the Promotional, Regulatory and Compliance Review Process **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

About LEMOINE: LEMOINE, a Great Place to Work -Certified company, is a leading Program Services/Owner's Representative firm, managing construction and infrastructure projects on behalf of public and private clients. We provide comprehensive project management services from concept through completion, ensuring quality, cost-efficiency, and schedule adherence. Position Overview: We are seeking a qualified and experienced Project Manager to oversee infrastructure projects based in the Baton Rouge / Gonzales area, with a particular focus on utility line and sewage treatment plant work. This individual will work closely with owners, designers, and contractors to lead projects through all phases of design and construction. The ideal candidate will bring a minimum 5 years of relevant industry experience and demonstrate strong leadership and coordination skills within the utility or wastewater sectors. Key Responsibilities: Manage all aspects of project execution including preconstruction, design coordination, procurement, construction oversight, and closeout Serve as the primary point of contact between the owner and project stakeholders Develop and manage project schedules, budgets, and quality control standards Coordinate and lead progress meetings, contractor performance evaluations, and design reviews Ensure regulatory compliance and permitting is achieved Monitor project performance metrics and provide regular status reports to stakeholders Support cost control efforts, change order negotiations, and contractor payment reviews Facilitate communication between design consultants, regulatory agencies, and construction teams Qualifications: Bachelor's degree in Construction Management, Engineering, Architecture, or a related field Minimum 5 years of experience in infrastructure or utility-based construction project management Strong preference for experience in utility line work or sewage/wastewater plant construction Excellent leadership, communication, and problem-solving skills Proficiency with project management tools and scheduling software Registered Architect (RA) or Professional Engineer (PE) license preferred, but not required Based in Louisiana or willing to relocate to the Baton Rouge / Gonzales area Benefits: Competitive salary with performance-based bonuses Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Opportunities for continued education and professional growth Equal Opportunity Employer The Lemoine Company, L.L.C. is an Equal Opportunity Employer. All applications are considered without regard to race, color, sex, age, religion, national origin, or disability. Only job-related factors will be considered in deciding applicants' qualifications for positions.

College: BRCC Department: Institutional Advancement Sub department: Institutional Advancement Type of Appointment: Full time - Regular The Baton Rouge Community College (BRCC) Foundation is dedicated to raising private philanthropic support for BRCC through annual solicitations, major gifts, and planned gifts. The Manager of Donor Engagement and Annual Appeal is responsible for supporting the development team, with a focus on supporting the creation of a formalized annual appeal plan, stewardship processes, and enhancing donor engagement efforts. This role involves developing and implementing comprehensive donor relations strategies, ensuring a seamless and engaging donor experience. Duties and Responsibilities: Donor Relations and Stewardship (50%) * Design, implement, and coordinate an institution-wide donor relations and stewardship system to engage and recognize donors at all levels. * Utilize Raiser's Edge to track cultivation and stewardship activities and maintain a comprehensive annual calendar of stewardship touches. * Develop annual stewardship and impact reports for endowments, scholarships, and discretionary funds, in collaboration with Development Officers, Accounting, Financial Aid, Public Relations, and other campus partners. * Secure and prepare Scholarship Recipient Profiles and any thank you correspondence from recipients to forward to donors. * Plan and coordinate donor engagement events and gather impact data, including beneficiary testimonies and fund utilization details. Annual Fund Giving (25%) * Work closely with the team to develop a timeline and create compelling annual fund appeals and donor communication materials. * Assist with the development and execution of multi-channel fundraising campaigns, including direct mail, email, and social media. * Raiser's Edge (CRM) and other relevant software. Administrative and Record Management (20%) * Maintain training resources and communicate reporting activities to internal staff, identifying and resolving donor relations issues as they arise. * Maintain accurate and up-to-date records, including bio data, donations, and donor interactions, using Raiser's Edge (CRM) and other relevant software. * Manage the process to execute and track gift acknowledgments, thank you letters, and other donor communication materials. 5% Other assigned duties Required Education: Bachelor's degree or 3 to 5 years of experience can substitute for the degree Required Knowledge, Skills and Abilities: Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, SharePoint, and One Drive. Experience with CRM software is a plus. Excellent communication skills, including speaking, writing, editing, and proofreading. Strong critical thinking skills with the ability to analyze complex situations and identify solutions. A self-starter who is resourceful, works well independently, and is comfortable seeking help or clarification when needed. Effective project management skills with the ability to collaborate with team members and lead projects. Ability to manage multiple projects simultaneously, adapt to changing priorities, maintain sensitive and confidential information, and communicate effectively in an academic setting. Organized, with strong record management skills and the ability to develop and document workflows, policies, and procedures. Resourceful, creative, and solutions oriented. Required Licenses or Certifications: Preferred Education: Bachelor's degree or 3 to 5 years of experience can substitute for the degree Preferred Experience: Experience in an administration and operations role at a higher education foundation. Familiarity with CRM Preferred Knowledge, Skills and Abilities: Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Passing pre-employment criminal background screen is required as a condition of employment. BRCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CCO leads Coinbase's global compliance strategy, ensuring the company meets regulatory obligations while enabling the responsible growth of its digital assets business. Reporting directly to the CCO, this Senior Program Manager will act as a trusted and strategic partner - driving strategic planning, operational alignment, and standardized processes across the Compliance team. The role is designed to amplify the CCO's effectiveness by ensuring priorities are executed efficiently, resources are managed effectively, and processes run with consistency and rigor. *What you'll be doing (ie. job duties):* * Serve as trusted partner to the Chief Compliance Officer, driving strategic and operational alignment across the Compliance team; connecting day-to-day execution to long-term organizational goals and thereby amplifying their effectiveness. * Coordinate and drive projects across Compliance verticals (e.g., Consumer & Base, Institutional, Central Compliance and Compliance Product Strategy & Programs) to ensure consistency and cohesion. * Lead strategic planning and core resource management, including budget tracking, headcount requests, quarterly and annual planning, and oversight of team-wide OKRs (tracking progress and surfacing risks). Drive standardization of key operational processes (e.g., scheduling, staff workflow) to drive consistency and efficiency. * Manage stakeholder communication and alignment across Compliance and other functions, acting as a liaison between the CCO and cross-functional partners. * Develop high-quality reporting and executive-level communications (e.g., preparing board materials, executive level business updates) to enable clear, efficient and accountable decision-making. * Support special projects on behalf of the CCO and Compliance leadership, including cross-functional initiatives and org-wide deliverables. *What we look for in you (ie. job requirements):* * 7+ years of experience in project management, strategic operations, or a related role, Preferably in crypto, compliance, legal, policy, or financial services. * Subject matter expertise on financial services or technology issues affecting the crypto industry is a plus. * Demonstrated ability to manage complex, cross-functional programs with a focus on execution and clarity. * Experience supporting strategic planning, goal setting, and operational cadence (e.g., OKRs, annual planning). * Experience managing team operations such as budget, headcount, or planning processes. * Strong written and verbal communicator; comfortable preparing materials or presenting to senior audiences. * Enthusiasm for working on novel issues in a turbocharged environment, combined with a proclivity for proactive collaboration when problem solving. * High integrity, sound judgment, and ability to build trust across stakeholders at all levels. * High EQ and a passion for acting like an owner. *Nice to haves:* * Proven business savvy, including an understanding of the marketplace, competitive landscape, and technology drivers for sustained operating results. * Knowledge of compliance frameworks across TradFi, crypto, and DeFi. * Financial services, financial regulatory, or accounting / finance experience. * Experience as a Chief of Staff Job #: P73201 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $157,590-$185,400 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

**Anywhere** **Type:** Contract **Category:** Program/Project Management **Industry:** Life Sciences **Workplace Type:** Remote **Reference ID:** JN -122025-104788 **Shortcut:** ********************************** + Description + Recommended Jobs **Description:** _Remote_ Our client is a global medical device company specializing in respiratory care solutions. The organization is expanding its portfolio through a strategic partnership with a leading Chinese manufacturer and requires senior technical leadership to bridge engineering, regulatory, and cross-functional needs. The role will help translate requirements, document technical specifications, support design and development, and manage cross-cultural collaboration with executive-level stakeholders. _We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._ Rate: $100.00 to $110.00/hr. w2 **Responsibilities:** **Responsibilities** + Serve as the technical project or program lead for respiratory care product portfolio expansion through strategic external partnerships. + Act as the primary technical interface between the internal organization and the Chinese medical device manufacturing partner. + Translate business and product requirements into clear technical specifications and engineering documentation. + Support and oversee elements of the full product lifecycle including design, development, technical reviews, and regulatory readiness. + Support 510(k) activities by contributing to technical documentation, design inputs and outputs, and regulatory submissions. + Partner with Product Portfolio, Engineering, Regulatory, Quality, and Business Development to align technical execution with strategic objectives. + Navigate dependencies across internal and external teams with clear communication, accountability, and progress tracking. + Engage non-technical stakeholders, including senior and executive leadership, by translating complex technical concepts into actionable insights. + Demonstrate cultural and geopolitical awareness to enable productive collaboration with international partners. + Support evaluation of future partnership opportunities for technical feasibility and integration considerations. + Travel domestically and internationally as needed to support partnership and technical alignment activities. **Experience Requirements:** **Experience Requirements** + Extensive experience as a project or program manager in the medical device industry. + Hands-on experience supporting 510(k) submissions and resolving regulatory challenges. + Engineering background with strong technical acumen in systems, mechanical, and or electrical domains. + Proven ability to translate requirements into technical specifications and manage design and development processes. + Experience managing complex internal and external stakeholder environments. + Business, negotiation, and political savvy with the ability to balance cross-organizational priorities. + Ability to engage both technical teams and non-technical executive leadership effectively. + High cultural intelligence and experience working with international partners. + Willingness and ability to travel approximately 3-4 weeks per year. + Mandarin fluency. + Prior experience working directly with Chinese medical device manufacturers. (preferred) + Experience supporting portfolio expansion or co-development partnerships. (preferred) + Background supporting distributed product models or international regulatory strategies. (preferred) **_Recruitment Transparency Notice_** **_Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (_** **_noreply@eliassen.com_** **_, ************* inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process._** _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact_ _********************_ _._ _About Eliassen Group:_ _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._ _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._ _Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_

**Power Your Future with Qualus** as a Senior Project Manager in our Program Management organization. We are seeking a Senior Project Manager to provide planning, management, and overall execution of a portfolio of power projects. This includes managing all activities related to project scope, schedule, cost/budget, quality, communications, resources, procurement, and risk elements to optimize client service, quality and financial performance on large, complex and challenging projects. **Responsibilities** + Provide oversight, management and leadership of all client projects from conception to completion with focus on safety, customer service, project execution, commissioning, financial and operational excellence + Lead development of scope of work documents for EPC contracts as well as sub-contracts including in-depth project scopes, schedule deliverables, cost estimates, project execution plan and baselines. Lead review and approval of contract documents for technical, engineering and construction requirements and provide support for technical contract negotiations. + Ensure projects awarded are successfully executed within the project scope, requested lead time, with the highest safety and quality standards, and within the assigned budget. + Provide technical, field engineering, construction and contractor oversight, management and leadership during project execution phase, whether performed by EPC, sub-contractor, suppliers or the client. + Provide leadership, management and oversight of field construction and labor to ensure safe, quality, on-time, and within-budget delivery of projects that meets customer and company expectations. Ensure inspection and oversight of all projects to monitor compliance with all applicable safety, environmental codes, and regulations. + Ensure projects are constructed to customer and client standards, specifications and expectations. + Serve as customer-facing representative of the clients team for both business development and project execution activities. + Ensure effective and professional communications between internal and external customer and project teams. + Elevate issues that arise throughout the project life cycle to which resolution cannot be accomplished by the project team to leadership. + Lead on-time delivery in accordance with contract and safety requirements using detailed schedule management process and tools. + Follow-up, coordinate and expedite with customers, contractors, operations, engineering and purchasing personnel. + Manage costs and contracts by working closely with Finance, Sr Staff Analyst. Sr Lead Engineer and Sr Projects and Technical Services Manager for accurate estimating, forecasting and monitoring cost, contingencies and profit. + Identify, manage and mitigate risks to ensure the success of the projects. Lead resolution of technical, specification, and contract issues with EPC, suppliers and stakeholders. Promote a focus on value engineering and champion the development of cost-effective designs and project solutions. + Manage and eliminate increases in scope not required by customer or contract. + Negotiate with vendors, subcontractors and customers scope changes, cost adders, and any variance to the original project scope. + Negotiate terms of agreements, draft and issue contracts and change requests. + Ensure review and approval of conceptual designs and basic engineering for greenfield and brownfield engineering, procurement and construction (EPC) projects including generators, transfer switches, transformers, relays, controls, electric distribution, utility interconnection, communication and control systems. + Ensure review and approval of engineering and design work of EPC and third-party engineers. + Ensure review and approval of technical plans and documentation for technical assessment of electrical designs and systems, proper for load calculations, power flow models, short circuit analysis, relay and protective coordination. + Ensure review and approval of design, drawings, diagrams, documents, generator utility interconnection, equipment and material sizing, commissioning and controls during design, construction and commissioning phases to ensure EPC compliance with the client's standards, codes and regulations. **Qualifications** + Bachelors of Science in engineering from an accredited college or university (preferred but not required) + PE (preferred but not required). + PMP (preferred but not required). + Minimum of 10 years of increasing experience in the utility Industry with a minimum of 5 years in project management. + Firm understanding of financial management. + Demonstrated capabilities and success in managing large multi-discipline programs, projects, multi-office projects, and/or multiple projects. + Strong skills in relationship development and management. \#LI-MH1 **Benefits & Compensation** Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify. The expected compensation range for this position is based upon several factors, including but not limited toeducation, qualifications, prior relevant work experience and work location. **Company Overview** Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has over 1,800 professionals, with offices throughout the U.S. and Canada. **EEO** At Qualus, we believe everyone has value; and that the diversity and inclusion among our teams is what sets us apart for optimal success. We put people first because we care. To view a copy of the Qualus Equal Opportunity and Affirmative Action Policy Statement, click here. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process, and need an alternative method for applying, please email **********************. Submit Referral Submit Referral **Job Locations** _US-LA_ **ID** _2025-4671_ **Category** _Applied Solutions & Program Management_ **Position Type** _Regular Full Time_ **Remote:** _No_

Title Senior Project Manager The senior project manager is primarily responsible for assisting the Lead Professional grow the discipline in particular region. This position is accountable for project execution. They also have important responsibilities related to client management and internal leadership & management. The senior project manager works within a market context on client management, works within a discipline context on project execution and on internal leadership & management. May or may not be the project professional on a project. Essential Functions Lead, Manage and Accountable (LMA) Lead project teams by displaying high levels of engagement and character. Complete associate development plans including career growth goals. Has a solid working knowledge of the TBS Safety Management System (SMS) Coordinate project specific HSES expectations with client and project team. Confirm that a thorough Job Safety Analysis (JSA) is completed daily. Ensure assigned field associates have returned safely at end of each workday. Respond to, investigate, and take corrective action for HSES incidents on assigned projects. Support Lead Professional with mentoring discipline staff. Promote TBS marketing strategy; promote social media & participation on professional technical abilities and projects. Promote the alignment and growth of discipline and region withing the TBS Compass. Project Execution (Planning through close out) Review and approve contracts. Plan projects thoroughly using TBS Project Management Plan (PMP) . Coordinate needed resources with Lead Professional. Schedule field associates and equipment through proper channels. Ensure field associates have required qualifications to work on project sites. Ensure a complete field pack is provided to and reviewed with the field crew. Communicate continuously with project stakeholders. Maintain direct involvement in technical aspects of projects. Coordinate and review delegated assignments with project team. Deliver projects on or ahead of schedule. Deliver projects on or under budget. Review the status of all projects weekly and take corrective action as needed. Drive project profitability. Monitor and manage scope creep. Communicate and implement project changes based on client's shifting priorities. Ensure project files are complete and properly saved. Update project data in Vision as changes occur. Ensure all project costs are captured in Vision (time, units, & reimbursables). Ensure project team members charge time using the appropriate labor category. Ensure clients are charged the proper rates in accordance with the contract. Review and approve project invoices in a timely manner. Ensure that we are collecting project fees in a timely manner. Complete the project life cycle by ensuring projects are properly closed. Propose appropriate bad debt write offs. Promote the TBS project management culture within the discipline. Quality Deliverables Ensure standard of care and quality assurance/quality control on all project work. Deliver projects in accordance with the approved scope of work. Ensure project team follows TBS and client-specific project standards. Front Line on Building Trusted Client Relationships Work in partnership with market sector leaders, practice leaders and client champions. Assist market sector leaders and practice leaders with client and market research to support development of “The List” Market. Keep client champion informed on overall project status and client issues. Ensure client contact reports (CCR's) are done. Conduct debriefs for won & lost opportunities. Promote the use of additional services on existing projects when appropriate. Supervisory Responsibilities Project managers may supervise project technicians, project assistants, project professionals, and field survey associates. Physical Requirements While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to operate, handle, maneuver, and manipulate objects, tools, or controls; reach with hands and arms; use manual dexterity to operate computer keyboard, calculator, and telephone; talk and hear; climb stairs, balance, stoop, kneel and lift up to 50 pounds. Specific vision abilities required by the job include close, distance, color, and peripheral vision; depth perception; ability to adjust focus. Minimum Requirements Bachelor of Science Degree in Mechanical Engineering and a professional engineer (P.E.) license. 10 years of engineering design; with greater depth of engineering knowledge with focus in piping/mechanical engineering. Ability to relate to clients and associates at all levels of the organization. Possess excellent communication, diplomacy, and listening skills. Ability to read, analyze, and interpret drawings and complex documents. Ability to use computer, including business and technical software. Work Environment While performing the duties of this job, the associate is generally in both a typical office and outside environment and thus, exposed to the noise, dust, smells, and other environmental factors present in such an environment. Hours of Work and Travel This is a full-time position, requiring 40+ hours per week. This position can be non-exempt or exempt. This position requires travel to visit clients, tour project sites, and other TBS office locations and visit other field locations periodically. Nights away from home and weekend commitments to the firm, its associates and clients are required. Experience comes in different forms; many skills are transferable - and passion goes a long way. Here at TBS, we are in the business of cultivating people, and you are set up to succeed if you identify strongly with these values / behaviors; Growth Oriented, Trustworthy, Responsive, Works Hard, Smart, & Safe, Builds a Positive Team & Family Spirit, and are Enthusiastic & Energetic. We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we are dedicated to adding new perspectives to the team. Our purpose is investing in people to enhance communities and that commitment has endured for over 110 years. We pride ourselves in doing this by recruiting, hiring, and retaining diverse, passionate, and forward-thinking talent. T. Baker Smith is an equal opportunity employer, and we are dedicated to providing an inclusive and diverse environment for all associates.

About Us We are a Managed Services Provider (MSP), VoIP Provider, and Fiber ISP delivering cutting -edge technology solutions to businesses. Our services include managed IT support, network infrastructure, VoIP systems, and fiber internet solutions. We are expanding our team and looking for an IT Support Manager who can handle Level 1 & 2 support tickets, manage SLAs/KPIs, improve documentation, and oversee support operations. This position will also require occasional travel to customer sites, data centers, and remote office locations. This role is hands -on and leadership -oriented, requiring someone with strong troubleshooting skills across Windows, Linux, networking, VoIP, security, automation, and cloud technologies while also ensuring documentation, process improvements, and service delivery meet high standards. This position is also on -call for nights/weekends as needed. Key Responsibilities Technical Support & Troubleshooting (L1 & L2) Provide hands -on troubleshooting for Windows, Linux, and mac OS systems. Manage Active Directory (AD) structure, Group Policy (GPO), hybrid AD environments. Troubleshoot networking issues (firewalls, VLANs, VPNs, BGP, DHCP, DNS, routing). Configure and maintain MikroTik, Juniper, and other enterprise network devices. Diagnose and resolve VoIP issues (SIP, PBX, Asterisk, FreePBX, 3CX, Kazoo, QoS). Perform packet capture analysis (Wireshark, tcpdump, MikroTik Torch, etc.). Support Azure AD, Intune, and identity management (Okta, CASB, Zero Trust). Maintain and troubleshoot hyper -converged environments (Hyper -V, VMware, StarWind, TrueNAS Scale, Proxmox). Manage Veeam backup & disaster recovery solutions. Implement security hardening, endpoint protection, and compliance measures. Automate repetitive tasks using PowerShell, Python, or Bash scripts. Documentation, SOPs & Process Improvements Maintain and improve documentation in ITGlue, Hudu, Confluence, and Wiki systems. Create and update Standard Operating Procedures (SOPs), knowledge base articles, and internal training materials. Establish a weekly documentation quota to ensure consistent documentation of systems, processes, and resolutions. Identify and implement process improvements and automation to enhance efficiency. Management, SLA, KPIs & Reporting Ensure SLA compliance for ticket response and resolution times. Track KPIs for IT support performance and identify areas for improvement. Generate and present weekly/monthly reports on SLA compliance, ticket resolution, and documentation progress. Work with leadership to refine IT processes, service delivery, and automation. Conduct periodic performance reviews and mentorship for junior technicians. Travel & On -Call Responsibilities Travel to customer sites, data centers, and remote office locations as needed for support and project work. Be available for on -call rotations for nights, weekends, and critical incidents. Ensure urgent issues are addressed promptly and escalations are handled effectively. RequirementsQualifications & Skills Required Experience & Knowledge 3+ years in an MSP, ISP, or enterprise IT environment handling L1/L2 support. Strong expertise in Windows Server, Active Directory (GPO, OU design, hybrid AD). Linux system administration (Ubuntu, CentOS, Debian, Rocky). Hands -on experience with MikroTik, Juniper, and enterprise network infrastructure. VoIP troubleshooting (SIP, PBX, Asterisk, FreePBX, 3CX, Kazoo, QoS). Packet capture analysis (Wireshark, tcpdump, MikroTik Torch, etc.). Experience with security hardening, MFA, Zero Trust, endpoint protection. Backup & DR solutions (Veeam, Datto, Unitrends, TrueNAS, ZFS, BTRFS). Proficiency in PowerShell, Python, or Bash scripting for automation. Preferred Experience (Not Required, But a Plus!) Azure AD, Intune, and identity management (Okta, CASB, Zero Trust). ImmyBot, Rewst, and RMM tools (NinjaRMM, Datto RMM, Automate, Kaseya, Auvik, etc.). SIEM, log analysis, and security frameworks (NIST, CIS, SOC2). ISP network management (BGP, OSPF, MPLS, PPPoE, VLAN -based L2 transport). Soft Skills & Attributes Ability to work independently with minimal documentation and troubleshoot unknown issues. Strong documentation and organizational skills. Excellent communication and customer service skills. Ability to work under pressure and handle multiple priorities. Mentorship and leadership skills to train junior staff. Certifications (Preferred but Not Required) CompTIA A+, Network+, Security+ Microsoft 365 Certified: Modern Desktop Administrator Cisco CCNA or Juniper JNCIA VoIP/SIP certifications (SIP School, FreePBX, 3CX) Azure Administrator Associate or AWS Certified Solutions Architect Performance Expectations ✅ Handle and resolve Level 1 & Level 2 tickets efficiently. ✅ Ensure 100% SLA compliance for all tickets assigned. ✅ Produce weekly KPI and SLA reports for management review. ✅ Meet the documentation quota for ITGlue/Hudu/Confluence. ✅ Identify inefficiencies and propose automation solutions. ✅ Mentor and guide junior IT staff members. ✅ Be available for on -call shifts as needed. ✅ Travel to customer locations, data centers, and remote sites when required. BenefitsWork Environment & Benefits ✔ Competitive salary based on experience. ✔ Hybrid work environment (remote & on -site as needed). ✔ Travel opportunities to customer locations & data centers. ✔ On -call pay for after -hours support. ✔ Health, dental, and vision insurance options. ✔ Ongoing training and certification support. ✔ Career growth opportunities within the company. Why Join Us? This role is ideal for a technical leader who can manage L1/L2 support, drive IT documentation, ensure SLA/KPI compliance, automate processes, and travel for hands -on support. If you want to take ownership of IT support operations and work with cutting -edge tech, apply today!