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The differences between delivery managers and engagement managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a delivery manager and an engagement manager. Additionally, a delivery manager has an average salary of $113,280, which is higher than the $112,413 average annual salary of an engagement manager.
The top three skills for a delivery manager include customer service, exceptional client and project management. The most important skills for an engagement manager are project management, analytics, and customer service.
| Delivery Manager | Engagement Manager | |
| Yearly salary | $113,280 | $112,413 |
| Hourly rate | $54.46 | $54.04 |
| Growth rate | 16% | 16% |
| Number of jobs | 172,434 | 166,237 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 70% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
Delivery managers and engagement managers have different pay scales, as shown below.
| Delivery Manager | Engagement Manager | |
| Average salary | $113,280 | $112,413 |
| Salary range | Between $82,000 And $156,000 | Between $84,000 And $150,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Simpson Thacher & Bartlett | L.E.K. Consulting |
| Best paying industry | Technology | Professional |
There are a few differences between a delivery manager and an engagement manager in terms of educational background:
| Delivery Manager | Engagement Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between delivery managers' and engagement managers' demographics:
| Delivery Manager | Engagement Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 77.2% Female, 22.8% | Male, 61.3% Female, 38.7% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |