Delivery manager job description

JPMorgan Chase is shifting to a product-driven way of working. We are making this change so that we are fully organized around our customers to deliver personalized experiences throughout an employee or manager journeys. This shift is a change in the way we organize and prioritize the work that needs to get done across legacy organizations across Human Resources (HR), Technology and our Chief Administration Office (CAO) to ensure a higher quality output for our customers.
This role can/may sit within HR, Technology, CAO or centrally (Firmwide).



Our intention is to build products that our customers (employees) love. As such we will:


Rally behind an employee-first mindset Adopt Proactive end-to-end strategies Galvanize a unified cross-function collaborative environment


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

Work you'll do

As an Engagement Manager, you will be accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives. You will ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. In this role, you will provide consultation directly to customers related to solution options and vendor product selection. In addition, you will work with leadership to budget and prioritize planned and unplanned development and maintenance project engagements. In this role, you will work with Solution Architects. Product Managers and Engineering team to develop high level understanding of scope and feasibility of technical solutions. You will lead product planning, delivery, release management, and deployment to ensure technology standards and business needs are met.

Additional Responsibilities:

• Working with business leadership to develop a strategy for execution of product roadmaps.
• Integrating the business strategy and knowledge of software capabilities (current and future) into vision and direction for all products.
• Leading all design/development aspects of SDLC to include project execution, resource deployment, and overall leadership and coordination efforts.
• Head product execution, resource development and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
• Communicate development and production status and issues to management and stakeholders.
• Collaborating with PMO to prepare overall project schedule, milestones, tasks, and estimates.
• Participating in technology/solution decisions with architecture and product teams for projects, to include ensuring that technical design, unit testing, deployment, and implementation requirements are properly documented.
• Collaborating with Business to analyze business and functional requirements that have an impact on business applications.
• Leading offshore resources, to include working with the offshore engineering team to optimize the mix of the development resources.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Acts as Chief of Staff to prioritize, access risk, and handle day-to-day items to lead strategic planning and delivery of Fraud and Risk Management product programs to provide important updates for leadership. Supports and progresses product commercialization planning and delivery initiatives. Communicates and reports the product delivery success criteria, scope, governance, schedule, and budget for Issuer Product Group (IPG) to the relevant stakeholders (Finance, Sales, Account management etc.). Develops a comprehensive set of reporting tools and protocols to provide senior leadership line of sight to potential risks and opportunities. Where needed, leads effective teamwork, communication, collaboration, and commitment across multiple stakeholders. Effectively communicates across all stakeholders to ensure program goals, key decisions, and status is clear to all. Runs product delivery planning and closing; from intake to deployment and management.

Job Specific Duties & Responsibilities
As the overall program delivery manager, you will organize the overall release planning, coordinate between technology/development efforts, and go to market commercialization efforts. You will provide regular status reports to key stakeholders, seek to resolve issues at the lowest level possible, and escalate issues that require senior level intervention. In this capacity, you will work extensively with the Information Technology Project Manager (ITPM) as well as all other teams that have a role in bringing the product to market. This includes, technology team leads, product support and implementation teams. You will orchestrate periodic retrospectives, and monitor overall progress to planned release dates, budget, and scope.

Job Specific Skills and Competencies
Communication: regularly works with team members of all levels, so strongly developed written and verbal communication skills are crucial.Leadership: Acts as a leader, planning meetings and determining the needs of the business. The ability to lead in an effective and trustworthy way.Time management: They use skills in organization and planning to prioritize tasks, set meetings and diffuse work conflict without bringing it to the attention of the executive leader.Problem-solving: Takes the necessary steps to overcome problems whether it is conflict within the workplace or a problem with a vendor.

Typical Day in the Life of the Role
Often handling the daily operations by interacting and engaging closely with Fraud and Risk team members to identify any issues and provide valuable solutions for effective decision-making. Also, relaying any important details to executive members to keep them aware of progress or obstacles. Handles internal and external partner communications documentation, reports, and presentations.

What Part Will You Play?
Develops and implements tools and processes for “agile” product delivery. Drives continuous process improvements that enhance business performance, address skill gaps, and achieve established goals.Plans and leads delivery of strategic product roadmap initiatives to achieve budgets and strategic outcomes.Monitors and evaluates the progress, alignment and financial “health” of the assigned product/s or portfolio. Recommends corrective actions as needed to maintain the viability of successful product delivery.Leads analysis of product program data and metrics to drive awareness, measurement, and continuous improvement towards strategic business goals.Communicates and reports the program success criteria, scope, governance, schedule, and budget to the relevant stakeholders (Finance, Sales, Account management etc.).Manages capacity planning and work intake for the assigned product/s or portfolio within IPG. Manages product delivery plans, issue lists, risk logs, status updates and other necessary documents to provide visibility into assigned product portfolio.Assesses risks that might jeopardize successful achievement of the desired results of a product delivery, develops risk mitigation strategies and tactics, and implements risk mitigation plans. Commits to seeing an issue through to complete resolution.Anticipates and proactively removes roadblocks that slow down or prevent product delivery as planned.Improves governance policies and processes to bring consistency, efficiency and effectiveness in product delivery and management.Develops trusted relationships with key internal stakeholders to drive focus on the strategic objectives and optimize product delivery. This may include supporting and holding resources accountable for their responsibilities within the product portfolio.Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?
Minimum Qualifications
Bachelor's DegreeRelevant Experience or Degree in: Computer Science or equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered.Typically a minimum of 8-10 years Experience in product delivery/ consulting, preferably within the Fintech industry. Demonstrated track record in product development and/or management in an agile environment , preferably for cloud based SAAS products.
Preferred Qualifications
Master's DegreeComputer Science or equivalent field from an accredited university.PgMP certification is a plus.

What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult. Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects. Barriers to entry such as technical committee and senior management review exist at this level.Job Complexity - Works on issue that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.