12 Delivery Manager Resume Examples

Five Key Resume Tips For Writing A Delivery Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Project Management, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Delivery Manager Resume templates

Zippia allows you to choose from different easy-to-use Delivery Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Delivery Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Gerald Brooks
Delivery Manager
Contact Information
New York, NY
(710) 555-3379
gbrooks@example.com
Skills
  • New Features
  • ROI
  • Linux
  • Customer Service
  • Project Management
  • Technical Project
  • Safety Procedures
  • Business Units
  • Data Analysis
  • Ssis
 
 
Employment History
Delivery Manager2017 - Present
Verizon
New York, NY
  • Led delivery architecture team for service management, program/project management.
  • Manage a team of 12 telecommunications professionals responsible for service delivery to 68 medium and large accounts.
Technical Project Manager2015 - 2017
Verizon
New York, NY
  • Developed Project Management processes to meet ISO 9001 certification standards.
  • Architected and implemented the first production Solaris cloud at Verizon Wireless.
  • Provided oversight of projects and ensured effective project management.
  • Influence continuous improvement of project management methodologies through ongoing assessment of project delivery capabilities and reporting performance metrics.
Senior Software Engineer2011 - 2015
Infosys Public Services
New York, NY
  • Worked in an Agile team using SCRUM.
  • Developed and modified applications, authored database procedures and triggers for data processing.
  • Developed the UI panels using HTML, CSS & JavaScript.
  • Project management, resource management, risk mitigation, and mentoring.
Technical Analyst (Part-Time)2010 - 2011
Science Applications International ...
College Park, MD
  • Provided hands-on training on UGS systems and UGS Analysis procedures, developed training materials for quick reference and troubleshooting procedures.
  • Support VPN technologies, including establishing and maintaining VPN accounts, distributing tokens and resolving remote connectivity problems.
  • Used SQL Loader for batch loading the entity/contact information into database Involved in writing the Stored Procedures, Packages and triggers.
  • Implemented user interface using HTML, CSS, AJAX and JavaScript.
  • Installed and supported windows XP and other applications.
  • Developed formatting classes to generate various output formats for the given XML and XSL documents.
Education
Bachelor's Degree of Business2008 - 2011
University of Maryland - College Park
College Park, MD
 
 
Frances Walker
Delivery Manager
Contact Info
Houston, TX
(540) 555-6486
fwalker@example.com
Skills
Customer Relations
New Customers
Windows
Area Service
Direct Reports
Cloud
Network Security
Security Systems
Backup
Data Centers
Employment History
Delivery Manager2020 - Present
Lowe'sHouston, TX
  • Greet and acknowledge all customers in a friendly, professional manager and provide quick, responsive customer service.
  • Implement weekly goals to improve on-time delivery, reduce overtime while still maintaining excellent customer service.
  • Provide Excellent Customer Service, Manage Register, Pull and Load Customer's Orders.
  • Evaluate and reconfigure systems to support customer service and operational goals.
Service Manager2016 - 2020
Lowe'sHouston, TX
  • Supervised finance and sales departments with a total of 22 staff members.
  • Field time off requests and other HR issues.
  • Strived to achieve the budgeted top line revenue outlined in the company business plan.
  • Trained all new staff to ensure proper and thorough training Held daily meetings with staff to ensure daily sales goals.
  • Counter Sales, Customer Service.
Field Service Technician2014 - 2016
Cox EnterprisesBaton Rouge, LA
  • Assisted customers in troubleshooting the COX core products; phone, cable and internet.
  • Maintain a company vehicle for use to drive to customer homes
  • Utilized appropriate hand tools and 28 ft. extension ladder.
  • Perform installation and service of Cox's digital telephone, high speed internet, and video services.
  • Managed IT trouble ticket queues while multi-tasking issues pertaining to Hardware, Software, Printer, and Mobile Devices.
Systems Administrator2012 - 2014
Taylor UniversityMarion, IN
  • Provided phone support for Microsoft Windows and Microsoft Office Suite for remote users.
  • Worked with remote system administration and network system teams to delegate tasking.
  • Install Company Specific Software, migrate end user data from Windows XP to Windows 7.
Education
Bachelor's Degree of Business2004 - 2007
Indiana Wesleyan UniversityMarion, IN
 
 
Patrick Shaw
Delivery Manager
Houston, TX
(530) 555-8261
pshaw@example.com
Experience
Delivery Manager2020 - Present
HPHouston, TX
  • Formed and led a global 26 member team to implement IT finance solutions on SAP & ERP systems.
  • Capitalized on development and planning leadership expertise, delivered on customer expectations.
  • Implemented project management procedures that enabled on time delivery of work packages and Y2K certification from client.
  • Analyzed technical and project management processes related to site infrastructure start-ups and site decommissions.
Senior Business Analyst2010 - 2020
Bank of AmericaPlano, TX
  • Received high recognition for project management achievement in mapping 12 vendors' authorization files in less than 7 months.
  • Worked with external vendors and support teams for escalation and closure on infrastructure issues.
  • Assisted in system and user acceptance testing (UAT), free-trial demos, performed client presentations.
  • Created User Interface Specification documents to document the business rules behind the user interface controls and navigation.
  • Created logical data models for new data warehouse tables.
Quality Assurance Analyst2006 - 2010
Sears HoldingsAustin, TX
  • Performed Functional and Regression testing along with the QA Team.
  • Worked cross-functionally with other QA teams, Developers and Project Managers.
  • Performed HPLC, GC, FTIR analyses and other assays to ensure that raw materials meet company and FDA standards.
  • Lead the QA team of 10 onshore resources and over 12 offshore resources.
Test Engineer2003 - 2006
MicrosoftAustin, TX
  • Worked on multiple pieces of SCOM windows and web UI.
  • Configure the test environment; create strategy and test planning for SIT, UAT and Regression testing.
Skills
Project ManagementNew SystemTechnical SolutionsTest ResultsQAETLOshaUser InterfacePortfolioInternet
Education
Bachelor's Degree In Computer Science2000 - 2003
New York UniversityNew York, NY
 
 
Gary West
Delivery Manager
Employment History
Delivery Manager2011 - Present
HPDallas, TX
  • Charged with supervision of UNIX, Large Systems and related Infrastructure Management across multiple global sites.
Senior Business Analyst2006 - 2011
Bank of AmericaDallas, TX
  • Involved in enhancement of existing script, used parameterization and check points in QTP.
  • Established and maintained relationships across functional areas to facilitate continuous improvements in the area of project management.
  • Executed SQL queries for Data analysis, completeness and accuracy.
  • Provided training to business units and team members.
Quality Assurance Analyst2004 - 2006
AllstateChicago, IL
  • Managed various QA phases, Train and Mentor team members on process.
  • Involved in UAT testing with customers and helping them accessing the apps.
  • Performed full life cycle QA activities.
  • Designed and developed scheduled runs for regression and maintenance purposes using QTP.
  • Created the XML files and verified the error logs into the database using the PL/SQL Developer.
Test Engineer2000 - 2004
HSBC North America HoldingsChicago, IL
  • Created, Managed and executed QTP Test Scripts for the project for different Releases, Defects Resolution and User Interface changes.
  • Used Puppet for configuration management and deployed all the services on to the cloud.
  • Developed Complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL.
  • Designed and developed hardware and software to automated testing RF transceiver ICs on Credence ASL3K tester.
Education
Bachelor's Degree In Computer Science1997 - 2000
DePaul UniversityChicago, IL
 
 
Contact Information
Dallas, TX
(370) 555-3636
gwest@example.com
Skills
ERP
ICD
Healthcare
Test Programs
Windows
Scrum
UAT
Infrastructure
Project Management
Risk Management
 
 
Elizabeth Cook
Delivery Manager
Boulder, CO
(230) 555-8774
ecook@example.com
Skills
Data AnalysisFinancial TargetsEMRTDMERPWorkflowAPILogisticsCRMHealthcare
 
 
Employment History
Delivery Manager2016 - Present
IBMBoulder, CO
  • Managed Hilton and TTX accounts ensuring that Business Compliance, Server Level Agreements, and Service Delivery compliance were met.
  • Mentored staff in Project lifecycle methodology and consulting excellence also encouraged best practices in project management and project planning.
  • Partnered with Michelin Project Management Office to improve project management process and increase its responsiveness to project needs.
  • Key Contributions: Owned program cost target commitments for all service delivery requirements developing, implementing and monitoring expense controls.
Senior Business Analyst2013 - 2016
Bank of AmericaFort Worth, TX
  • Managed medium projects and facilitated working sessions with business partners to define requirements, developed new procedures.
  • Conduct requirements walk through for the Development and QA teams.
  • Configured the QA Environment for Manual Testing as well as Automation through Autosys.
  • Experience in large data analysis using SQL and MS Excel.
  • Involved in testing data mapping and conversion in a server based data warehouse.
Systems Analyst2009 - 2013
IBMAustin, TX
  • Design, develop, deploy and maintain automation scripts to enhance productivity for infrastructure services.
  • Utilized MQ Series processing commands and DB2 SQL coding techniques to provide data access within COBOL based applications.
  • Implemented the IBM HTTP Webserver on z/OS.
Technical Consultant2000 - 2003
ChevronHouston, TX
  • Develop the LSMW projects and tested the projects and resolved the bugs found in the same.
  • Provide for troubleshooting HP-UX, Sun, AIX, Solaris, Linux, Citrix, VPN
  • Provided improvements and data integrity through Management of Change.
  • KEY ACCOMPLISHMENTS: Provided first and second level software and Windows NT network connectivity support for 3500+ users nationwide.
Education
Master's Degree of Business2003 - 2004
University of HoustonHouston, TX
Bachelor's Degree of Marketing1992 - 1995
University of HoustonHouston, TX
 
 
Gerald Brooks
Delivery Manager
Contact Information
New York, NY
(710) 555-3379
gbrooks@example.com
Skills
  • New Features
  • ROI
  • Linux
  • Customer Service
  • Project Management
  • Technical Project
  • Safety Procedures
  • Business Units
  • Data Analysis
  • Ssis
 
 
Employment History
Delivery Manager2017 - Present
Verizon
New York, NY
  • Led delivery architecture team for service management, program/project management.
  • Manage a team of 12 telecommunications professionals responsible for service delivery to 68 medium and large accounts.
Technical Project Manager2015 - 2017
Verizon
New York, NY
  • Developed Project Management processes to meet ISO 9001 certification standards.
  • Architected and implemented the first production Solaris cloud at Verizon Wireless.
  • Provided oversight of projects and ensured effective project management.
  • Influence continuous improvement of project management methodologies through ongoing assessment of project delivery capabilities and reporting performance metrics.
Senior Software Engineer2011 - 2015
Infosys Public Services
New York, NY
  • Worked in an Agile team using SCRUM.
  • Developed and modified applications, authored database procedures and triggers for data processing.
  • Developed the UI panels using HTML, CSS & JavaScript.
  • Project management, resource management, risk mitigation, and mentoring.
Technical Analyst (Part-Time)2010 - 2011
Science Applications International ...
College Park, MD
  • Provided hands-on training on UGS systems and UGS Analysis procedures, developed training materials for quick reference and troubleshooting procedures.
  • Support VPN technologies, including establishing and maintaining VPN accounts, distributing tokens and resolving remote connectivity problems.
  • Used SQL Loader for batch loading the entity/contact information into database Involved in writing the Stored Procedures, Packages and triggers.
  • Implemented user interface using HTML, CSS, AJAX and JavaScript.
  • Installed and supported windows XP and other applications.
  • Developed formatting classes to generate various output formats for the given XML and XSL documents.
Education
Bachelor's Degree of Business2008 - 2011
University of Maryland - College Park
College Park, MD
 
 
Frances Walker
Delivery Manager
Contact Info
Houston, TX
(540) 555-6486
fwalker@example.com
Skills
Customer Relations
New Customers
Windows
Area Service
Direct Reports
Cloud
Network Security
Security Systems
Backup
Data Centers
Employment History
Delivery Manager2020 - Present
Lowe'sHouston, TX
  • Greet and acknowledge all customers in a friendly, professional manager and provide quick, responsive customer service.
  • Implement weekly goals to improve on-time delivery, reduce overtime while still maintaining excellent customer service.
  • Provide Excellent Customer Service, Manage Register, Pull and Load Customer's Orders.
  • Evaluate and reconfigure systems to support customer service and operational goals.
Service Manager2016 - 2020
Lowe'sHouston, TX
  • Supervised finance and sales departments with a total of 22 staff members.
  • Field time off requests and other HR issues.
  • Strived to achieve the budgeted top line revenue outlined in the company business plan.
  • Trained all new staff to ensure proper and thorough training Held daily meetings with staff to ensure daily sales goals.
  • Counter Sales, Customer Service.
Field Service Technician2014 - 2016
Cox EnterprisesBaton Rouge, LA
  • Assisted customers in troubleshooting the COX core products; phone, cable and internet.
  • Maintain a company vehicle for use to drive to customer homes
  • Utilized appropriate hand tools and 28 ft. extension ladder.
  • Perform installation and service of Cox's digital telephone, high speed internet, and video services.
  • Managed IT trouble ticket queues while multi-tasking issues pertaining to Hardware, Software, Printer, and Mobile Devices.
Systems Administrator2012 - 2014
Taylor UniversityMarion, IN
  • Provided phone support for Microsoft Windows and Microsoft Office Suite for remote users.
  • Worked with remote system administration and network system teams to delegate tasking.
  • Install Company Specific Software, migrate end user data from Windows XP to Windows 7.
Education
Bachelor's Degree of Business2004 - 2007
Indiana Wesleyan UniversityMarion, IN
 

What Should Be Included In A Delivery Manager Resume

1

1. Add Contact Information To Your Delivery Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Delivery Manager Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Delivery Manager Resume Relevant Education Example #1
Bachelor's Degree In Business 2014 - 2016
University of Maryland - College Park College Park, MD
Delivery Manager Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Indiana Wesleyan University Marion, IN
3

3. Next, Create A Delivery Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Delivery Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Delivery Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Technical Project Manager
Bank of America
  • Experienced with Infrastructure projects for both new hardware and server decommissioning/relocation.
  • Utilized Scrum Software Development Methodology.
  • Performed Capacity Planning for the Windows / Exchange 2003 Infrastructure for the deployment team.
  • Coordinated with facilities, network, application and infrastructure support personnel to identify, locate and schedule decommissioning activities.
  • Developed Mandarin-language IVR for Alaska Airlines affinity credit card.

Work History Example # 2
Delivery Manager
IBM
  • Developed infrastructure capacity forecasting model, meeting customer pipeline requirements while supporting 50+ existing clients.
  • Managed the AMS Strategic Outsourcing at Prudential / Aetna Healthcare account.
  • Managed the quality and execution of Delivery Infrastructure services provided by multiple Regional, National and International cross-functional technical support teams.
  • Managed a portfolio of 15+ software projects that supported worldwide semiconductor test operations.
  • Achieved account readiness in 6 months and 94.7% SLA compliance.

Work History Example # 3
Project Manager
Citi
  • Migrated the application from Java/Perl to strategic solution using AbInitio and high availability clustered servers in AIX.
  • Related the vendor requirements to the internal infrastructure groups and pursued best solutions.
  • Managed program that provided cross-departmental project exposure to officer level employees from other divisions.
  • Incorporated Agile in a 4 Sprint project for Internet unification of Banking on Line and Credit Card Dashboards
  • Ensured business requirements and expectations defined in SDLC were met by the proposed system modifications and/or enhancements.

Work History Example # 4
Programmer
Health Net
  • Created popup forms using Bootstrap Models, AngularJS Models and AngularJS Controllers.
  • Designed the functional specifications and architecture of the web-based module using Java Technologies.
  • Created DDL and DML SQL scripts; Unix scripts; Materialized Views; table partitions; created and rebuilt indexes/bitmaps indexes.
  • Worked on distributed test automation execution on different environment as part of continuous integration process using Selenium Grid and Git.
  • Designed and implemented automation of the monthly and daily database backups from SQL server into MS Access database.

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5

5. Highlight Your Delivery Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your delivery manager resume:

  1. Project Management Professional (PMP)
  2. Commercial Driver License (CDL)
  3. Certified Scrum Master (CSM)
  4. Master Project Manager (MPM)
  5. Certified Professional - Human Resource (IPMA-CP)
  6. Certified Scrum Product Owner (CSPO)
  7. ITIL Foundation
  8. PMI Risk Management Professional (PMI)
  9. Certified Management Accountant (CMA)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021