Post Job
zippia ai icon

Automatically Apply For Jobs With Zippi

Upload your resume to get started.

Delivery Manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted Experts
Dr. Timothy Edwards,
Peter Dordal Ph.D.
Delivery Manager Example Skills
Below we've compiled a list of the most critical delivery manager skills. We ranked the top skills for delivery managers based on the percentage of resumes they appeared on. For example, 21.6% of delivery manager resumes contained customer service as a skill. Continue reading to find out what skills a delivery manager needs to be successful in the workplace.

15 delivery manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how delivery managers use customer service:
  • Maintained excellent customer service level with individual customers while also servicing large groups for party packages and special catering menus.
  • Recruited, trained and motivated delivery and warehouse team to ensure excellent performance in customer service and product delivery.

2. Exceptional Client

Here's how delivery managers use exceptional client:
  • Selected based on exceptional client facing, team leadership and project management expertise.
  • Negotiated pricing and delivery timelines, managed quality control for exceptional client service

3. Project Management

Here's how delivery managers use project management:
  • Established project management structures and provided the appropriate tools that were shared with other contractors and that returned successful implementation results.
  • Utilized strong Project Management methodologies and web application development skills to provide Program Management Office activities for several key accounts.

4. Portfolio

Here's how delivery managers use portfolio:
  • Account Management: Prepared Sales and Marketing portfolio strategy for achieving targets by Identifying new business opportunities.
  • Managed vendor project managers to successfully deliver IT projects portfolio contributing to realize Architecture Goals & Strategy.

5. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how delivery managers use cloud:
  • Spearheaded transition from company hosted applications to cloud based solutions.
  • Upgraded cloud and internal core online application systems, mainframe, MS SQL Enterprise, COBOL, JCL, DB2 database.

6. Client Facing

Here's how delivery managers use client facing:
  • Support client facing aspects of continuing operations within client business scope, including service desk technology, process, and methodology.
  • Gathered Performance testing requirements, has ownership of client facing activities w.r.t Performance Testing for DHMSM.

Choose from 10+ customizable delivery manager resume templates

Build a professional delivery manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your delivery manager resume.

7. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how delivery managers use healthcare:
  • Collaborated with internal and external clients to implement complex technologies to transform legacy Healthcare technologies into future state.
  • Provided leadership in understanding and integrating business processes and technologies in the Healthcare Industry.

8. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how delivery managers use scrum:
  • Implemented scrum principles/processes to handle development / implementation of various application changes.
  • Worked with the scrum master and business analyst to break down the user stories in smaller tasks as much as possible.

9. Architecture

Here's how delivery managers use architecture:
  • Managed technical architects to build and deliver a recommended IDMS architecture and recommended open architecture for Web Portal assessment and selection.
  • Fulfilled first line manager role, supervised team of analysts, developers and testers supporting a three-tiered application architecture.

10. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how delivery managers use infrastructure:
  • Participated in IT Leadership group responsible for assessing and guiding technology decisions including cost-effective design of technology infrastructure.
  • Pioneered offshore development processes for organization while establishing infrastructure and security to meet HIPAA and SOX requirements.

11. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how delivery managers use java:
  • Involved in designing the user interface for Application modules, using the components provided by Java Server Faces (JSF).
  • Led team of 3 onshore and 4 offshore resources specializing in Java Rest service development for Member Services application.

12. Cash Management

Here's how delivery managers use cash management:
  • Cash Management & Centralized Entitlements applications.

13. Digital Transformation

Here's how delivery managers use digital transformation:
  • Hand-picked to deliver 4th Industrial Revolution: Digital Transformation curriculum.
  • Drive and support our clients' Digital Transformation journey through the successful execution and implementation of custom design and development solutions.

14. Customer Satisfaction

Here's how delivery managers use customer satisfaction:
  • Created and implemented code review procedures that increased efficiency, accelerated customer satisfaction, & slashed error rate.
  • Provide engagement management for all APM services in North America region, ensuring delivery success and customer satisfaction.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how delivery managers use hr:
  • Developed and implemented strategic HR department designs, employment policies, recruitment and retention programs and management development plans.
  • Revamped delivery strategy to support HR on-boarding new hire initiatives.
top-skills

What skills help Delivery Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Delivery Manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn Profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What type of skills will young Delivery Managers need?

Peter Dordal Ph.D.Peter Dordal Ph.D. LinkedIn Profile

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

What soft skills should all Delivery Managers possess?

TeWhan Hahn Ph.D.TeWhan Hahn Ph.D. LinkedIn Profile

Professor of Finance, Auburn University at Montgomery

Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.

List of delivery manager skills to add to your resume

Delivery Manager Skills

The most important skills for a delivery manager resume and required skills for a delivery manager to have include:

  • Customer Service
  • Exceptional Client
  • Project Management
  • Portfolio
  • Cloud
  • Client Facing
  • Healthcare
  • Scrum
  • Architecture
  • Infrastructure
  • Java
  • Cash Management
  • Digital Transformation
  • Customer Satisfaction
  • HR
  • Process Improvement
  • Continuous Improvement
  • Service Delivery
  • Digital Marketing
  • Enterprise Resource Planning
  • Jira
  • SDLC
  • Pre Sales
  • Project Plan
  • E-Business
  • Project Scope
  • Azure
  • Manage Client Expectations
  • SLA
  • Application Development
  • CRM
  • Strong Time Management
  • BI
  • Resource Management
  • Business Development
  • Shared Services
  • Saas
  • Direct Reports
  • C Net
  • Windows
  • Customer Expectations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse executive management jobs