A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.

Delivery Manager Responsibilities

Here are examples of responsibilities from real delivery manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage multiple application architecture, technical architectures, and application support leads in evaluating and planning work across teams.
  • Achieve a perfect score of 4.7 CSAT.
  • Manage daily staffing of RN, LPN and STNA assignments.
  • Manage a group of 20-25 delivery drivers (CDL qualify).
  • Lead installation team to ensure storage and SAN hardware are deployed and available.
  • Lead Java application development team using Agile/Scrum methodologies to enhance the TMX core applications.
  • SAP software development methodology base in waterfall.
  • Lead software development, process re-engineering and technical architecture implementations to advance project capabilities and overall performance.
  • Develop channel partner relationships with best in class cloud providers.
  • Assist in planning and development of company SaaS product offering.
Delivery Manager Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Business skills describe how individuals are able to understand consumer behaviors and use it in a way that leads to success.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.

Delivery Manager Job Description

Perhaps the hardest question to answer when deciding on a career as a delivery manager is "should I become a delivery manager?" You might find this info to be helpful. When compared to other jobs, delivery manager careers are projected to have a growth rate described as "much faster than average" at 11% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a delivery manager by 2028 is 46,800.

A delivery manager annual salary averages $102,195, which breaks down to $49.13 an hour. However, delivery managers can earn anywhere from upwards of $74,000 to $139,000 a year. This means that the top-earning delivery managers make $65,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a delivery manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an information technology systems manager, senior information technology manager, manager, program management, and manager, project management.

Delivery Manager Jobs You Might Like

Delivery Manager Resume Examples

Delivery Manager Skills and Personality Traits

We calculated that 29% of Delivery Managers are proficient in Customer Service, Project Management, and Portfolio. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.

We break down the percentage of Delivery Managers that have these skills listed on their resume here:

  • Customer Service, 29%

    Maintained excellent customer service level with individual customers while also servicing large groups for party packages and special catering menus.

  • Project Management, 13%

    Established project management structures and provided the appropriate tools that were shared with other contractors and that returned successful implementation results.

  • Portfolio, 4%

    Managed vendor project managers to successfully deliver IT projects portfolio contributing to realize Architecture Goals & Strategy.

  • Cloud, 4%

    Spearheaded transition from company hosted applications to cloud based solutions.

  • Healthcare, 4%

    Collaborated with internal and external clients to implement complex technologies to transform legacy Healthcare technologies into future state.

  • Scrum, 3%

    Implemented scrum principles/processes to handle development / implementation of various application changes.

Some of the skills we found on delivery manager resumes included "customer service," "project management," and "portfolio." We have detailed the most important delivery manager responsibilities below.

  • Analytical skills can be considered to be the most important personality trait for a delivery manager to have. According to a delivery manager resume, "it managers must analyze problems and consider and select the best ways to solve them." Delivery managers are able to use analytical skills in the following example we gathered from a resume: "analyzed, designed, and developed hr operational & budgeting reports. "
  • Another trait important for fulfilling delivery manager duties is business skills. According to a delivery manager resume, "it managers must develop and implement strategic plans to reach the goals of their organizations." Here's an example of how delivery managers are able to utilize business skills: "performed a comprehensive system assessment to determine if the current erp system, oracle, can fulfill the business requirements. "
  • Delivery managers are also known for communication skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a delivery manager resume: "it managers must explain their work to top executives and give clear instructions to their subordinates." We also found this resume example that details how this skill is put to the test: "negotiate agreements and commitments by facilitating communication between business units and information technology from initial requirements to final implementation. "
  • In order for certain delivery manager responsibilities to be completed, the job requires the skill "leadership skills." According to a delivery manager resume, "it managers must lead and motivate it teams or departments so that workers are efficient and effective." As an example, this snippet was taken directly from a resume about how this skill applies: "provide leadership and accountability for customer facing activities and operational service delivery. "
  • As part of the delivery manager description, you might find that one of the skills that might be helpful to the job is "organizational skills." A delivery manager resume included this snippet: "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This skill could be useful in this scenario: "maintained project plans, resource management, communication plans, organizational change management and financials. "
  • See the full list of delivery manager skills.

    We've found that 60.0% of delivery managers have earned a bachelor's degree. Furthermore, 13.6% earned their master's degrees before becoming a delivery manager. While it's true that most delivery managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven delivery managers did not spend the extra money to attend college.

    The delivery managers who went onto college to earn a more in-depth education generally studied business and computer science, while a small population of delivery managers studied electrical engineering and computer information systems.

    When you're ready to become a delivery manager, you might wonder which companies hire delivery managers. According to our research through delivery manager resumes, delivery managers are mostly hired by General Electric, Deloitte, and Accenture. Now is a good time to apply as General Electric has 51 delivery managers job openings, and there are 43 at Deloitte and 41 at Accenture.

    But if you're interested in companies where you might earn a high salary, delivery managers tend to earn the biggest salaries at McKinsey & Company, ZS, and Belk. Take McKinsey & Company for example. The median delivery manager salary is $160,478. At ZS, delivery managers earn an average of $156,835, while the average at Belk is $146,737. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on delivery manager salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, Bank of America, and HP. These three companies have hired a significant number of delivery managers from these institutions.

    In general, delivery managers fulfill roles in the technology and retail industries. While employment numbers are high in those industries, the delivery manager annual salary is the highest in the retail industry with $124,648 as the average salary. Meanwhile, the finance and technology industries pay $106,039 and $103,719 respectively. This means that delivery managers who are employed in the retail industry make 24.0% more than delivery managers who work in the transportation Industry.

    The three companies that hire the most prestigious delivery managers are:

      What Information Technology Systems Managers Do

      An information technology systems manager is responsible for monitoring the efficiency and optimal performance of the organization's technology systems. Information technology systems managers ensure the safety and security of all the network systems, developing standard operating procedures to avoid unauthorized access and suspicious activities. They also identify technical opportunities to improve network infrastructures and technology solutions. An information technology systems manager must have excellent knowledge of the technology industry, as well as a strong command of programming languages and system codes to design configuration and maintain the stability of systems.

      We looked at the average delivery manager annual salary and compared it with the average of an information technology systems manager. Generally speaking, information technology systems managers receive $20,597 higher pay than delivery managers per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both delivery managers and information technology systems managers positions are skilled in customer service, project management, and infrastructure.

      As far as similarities go, this is where it ends because a delivery manager responsibility requires skills such as "portfolio," "cloud," "healthcare," and "scrum." Whereas a information technology systems manager is skilled in "hardware," "active directory," "backup," and "san." So if you're looking for what truly separates the two careers, you've found it.

      Information technology systems managers receive the highest salaries in the transportation industry coming in with an average yearly salary of $172,312. But delivery managers are paid more in the retail industry with an average salary of $124,648.

      On average, information technology systems managers reach similar levels of education than delivery managers. Information technology systems managers are 1.3% more likely to earn a Master's Degree and 0.5% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Senior Information Technology Manager?

      A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.

      Now we're going to look at the senior information technology manager profession. On average, senior information technology managers earn a $27,678 higher salary than delivery managers a year.

      A similarity between the two careers of delivery managers and senior information technology managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "project management," and "cloud. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that delivery manager responsibilities requires skills like "portfolio," "healthcare," "key stakeholders," and "continuous improvement." But a senior information technology manager might use skills, such as, "information technology," "sr," "hardware," and "business partners."

      It's been discovered that senior information technology managers earn higher salaries compared to delivery managers, but we wanted to find out where senior information technology managers earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $139,013. Additionally, delivery managers earn the highest paychecks in the retail with an average salary of $124,648.

      In general, senior information technology managers study at higher levels of education than delivery managers. They're 14.9% more likely to obtain a Master's Degree while being 0.5% more likely to earn a Doctoral Degree.

      How a Manager, Program Management Compares

      A program management manager is a professional who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.

      The third profession we take a look at is manager, program management. On an average scale, these workers bring in higher salaries than delivery managers. In fact, they make a $23,101 higher salary per year.

      While looking through the resumes of several delivery managers and managers, program management we discovered that both professions have similar skills. These similarities include skills such as "customer service," "project management," and "portfolio," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from delivery managers resumes, they are more likely to have skills like "healthcare," "architecture," "service delivery," and "jira." But a manager, program management might have skills like "identity," "procedures," "risk management," and "oversight."

      Managers, program management make a very good living in the retail industry with an average annual salary of $130,346. Whereas delivery managers are paid the highest salary in the retail industry with the average being $124,648.

      Managers, program management typically study at higher levels compared with delivery managers. For example, they're 19.8% more likely to graduate with a Master's Degree, and 3.1% more likely to earn a Doctoral Degree.

      Description Of a Manager, Project Management

      The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources. They facilitate productivity and commitment, remove obstacles, and motivate their team members. Their skills should include leadership, critical thinking, communication, negotiating, and risk management. They should also know about cost management, scheduling, and task management.

      Managers, project management tend to earn a lower pay than delivery managers by about $4,552 per year.

      According to resumes from both delivery managers and managers, project management, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "project management," and "portfolio. "

      Each job requires different skills like "cloud," "healthcare," "architecture," and "service delivery," which might show up on a delivery manager resume. Whereas manager, project management might include skills like "procedures," "risk management," "on-time delivery," and "iso."

      Now, let's take a closer look at the financials in each career. The technology industry tends to pay more for managers, project management with an average of $105,258. While the highest delivery manager annual salary comes from the retail industry.

      Managers, project management reach higher levels of education when compared to delivery managers. The difference is that they're 18.0% more likely to earn a Master's Degree more, and 0.7% more likely to graduate with a Doctoral Degree.