What does a Delivery Manager do?
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Delivery manager responsibilities
Here are examples of responsibilities from real delivery manager resumes:
- Manage multiple application architecture, technical architectures, and application support leads in evaluating and planning work across teams.
- Lead staff to meet and exceed SLAs.
- Achieve a perfect score of 4.7 CSAT.
- Build & manage support teams to deliver within the agreed SLAs.
- Manage a group of 20-25 delivery drivers (CDL qualify).
- Lead installation team to ensure storage and SAN hardware are deployed and available.
- Provide full lifecycle management for large programs and projects.
- Contribute to user research through rapid prototyping in AngularJS.
- Develop channel partner relationships with best in class cloud providers.
- Define long term strategy for the new SharePoint Online platform.
- Monitor current processes, utilizing SQL queries, to ensure proper functioning.
- Represent TSS SDM for quarterly enterprise releases and MEPC events for TSS.
- Review ETL processes to ensure that all ETLs are running correctly and successfully.
- Lead Java application development team using Agile/Scrum methodologies to enhance the TMX core applications.
- Develop and analyze reports for clients to identify trends and opportunities via SQL reports.
Delivery manager skills and personality traits
We calculated that 22% of Delivery Managers are proficient in Customer Service, Exceptional Client, and Project Management. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Delivery Managers that have these skills listed on their resume here:
- Customer Service, 22%
Maintained excellent customer service level with individual customers while also servicing large groups for party packages and special catering menus.
- Exceptional Client, 10%
Selected based on exceptional client facing, team leadership and project management expertise.
- Project Management, 7%
Established project management structures and provided the appropriate tools that were shared with other contractors and that returned successful implementation results.
- Portfolio, 4%
Account Management: Prepared Sales and Marketing portfolio strategy for achieving targets by Identifying new business opportunities.
- Cloud, 3%
Spearheaded transition from company hosted applications to cloud based solutions.
- Client Facing, 3%
Support client facing aspects of continuing operations within client business scope, including service desk technology, process, and methodology.
Common skills that a delivery manager uses to do their job include "customer service," "exceptional client," and "project management." You can find details on the most important delivery manager responsibilities below.
Analytical skills. To carry out their duties, the most important skill for a delivery manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Delivery managers often use analytical skills in their day-to-day job, as shown by this real resume: "analyzed, designed, and developed hr operational & budgeting reports. "
Business skills. Another soft skill that's essential for fulfilling delivery manager duties is business skills. The role rewards competence in this skill because "it managers must develop and implement strategic plans to reach the goals of their organizations." According to a delivery manager resume, here's how delivery managers can utilize business skills in their job responsibilities: "managed a team of low cost center offshore resources (java/j2ee developers, qa analysts and business analysts). "
Communication skills. delivery managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to delivery manager responsibilities, because "it managers must explain their work to top executives and give clear instructions to their subordinates." A delivery manager resume example shows how communication skills is used in the workplace: "managed delivery ownership of bi projects from bangalore for clients in retail, communications, information media & entertainment domain ii. "
Leadership skills. For certain delivery manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a delivery manager rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what delivery managers do: "provide leadership and accountability for customer facing activities and operational service delivery. "
Organizational skills. A commonly-found skill in delivery manager job descriptions, "organizational skills" is essential to what delivery managers do. Delivery manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how delivery manager duties rely on organizational skills in this resume example: "develop, direct, and implement various fundraising/growth projects and organizational policies to enhance customer service. "
The three companies that hire the most delivery managers are:
- Shipt4,307 delivery managers jobs
- Randstad North America, Inc.315 delivery managers jobs
- Deloitte212 delivery managers jobs
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Compare different delivery managers
Delivery manager vs. Information technology systems manager
An information technology systems manager is responsible for monitoring the efficiency and optimal performance of the organization's technology systems. Information technology systems managers ensure the safety and security of all the network systems, developing standard operating procedures to avoid unauthorized access and suspicious activities. They also identify technical opportunities to improve network infrastructures and technology solutions. An information technology systems manager must have excellent knowledge of the technology industry, as well as a strong command of programming languages and system codes to design configuration and maintain the stability of systems.
While similarities exist, there are also some differences between delivery managers and information technology systems manager. For instance, delivery manager responsibilities require skills such as "exceptional client," "portfolio," "cloud," and "client facing." Whereas a information technology systems manager is skilled in "network infrastructure," "san," "windows server," and "management system." This is part of what separates the two careers.
Information technology systems managers earn the highest salaries when working in the hospitality industry, with an average yearly salary of $139,343. On the other hand, delivery managers are paid more in the technology industry with an average salary of $115,508.On average, information technology systems managers reach similar levels of education than delivery managers. Information technology systems managers are 2.3% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Delivery manager vs. Senior information technology manager
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that delivery manager responsibilities requires skills like "exceptional client," "portfolio," "healthcare," and "infrastructure." But a senior information technology manager might use other skills in their typical duties, such as, "sr," "emerging technologies," "excellent interpersonal," and "san."
Senior information technology managers earn a higher average salary than delivery managers. But senior information technology managers earn the highest pay in the professional industry, with an average salary of $143,891. Additionally, delivery managers earn the highest salaries in the technology with average pay of $115,508 annually.In general, senior information technology managers achieve higher levels of education than delivery managers. They're 5.4% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Delivery manager vs. Manager, program management
A program management manager is an individual who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.
The required skills of the two careers differ considerably. For example, delivery managers are more likely to have skills like "exceptional client," "portfolio," "healthcare," and "architecture." But a manager, program management is more likely to have skills like "risk management," "oversight," "management program," and "logistics."
Managers, program management make a very good living in the technology industry with an average annual salary of $126,000. On the other hand, delivery managers are paid the highest salary in the technology industry, with average annual pay of $115,508.Most managers, program management achieve a higher degree level compared to delivery managers. For example, they're 5.1% more likely to graduate with a Master's Degree, and 1.0% more likely to earn a Doctoral Degree.Delivery manager vs. Manager, project management
The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources. They facilitate productivity and commitment, remove obstacles, and motivate their team members. Their skills should include leadership, critical thinking, communication, negotiating, and risk management. They should also know about cost management, scheduling, and task management.
Types of delivery manager
Updated January 8, 2025
