Delivery manager jobs in Minnesota

(Minneapolis, MN) Iantrek is scaling rapidly to meet growing demand for our groundbreaking glaucoma technologies, AlloFlo™ Uveo, a bio-interventional solution that unlocks a new frontier in glaucoma management, as well as C. Rex, the first and only technology to dilate Schlemm's canal, stretch collector channel ostia, and precisely excise diseased trabecular meshwork in one smooth, continuous motion. With 2.5 million eyes in need of advanced solutions, we are expanding our commercial team to ensure every surgeon and patient has access to this transformative technology. About Iantrek Iantrek Inc., founded by Dr. Sean Ianchulev, is dedicated to meaningful innovation in glaucoma care. The company develops next-generation bio & micro-interventional technologies for complete natural outflow enhancement, advancing treatment options for patients worldwide. With a mission to transform eye care, Iantrek combines clinical expertise and pioneering design to deliver impactful solutions to elevate the standard of glaucoma management. Mission statement: At Iantrek, Our Mission is to significantly impact unmet needs in chronic eye disease by empowering surgeons with breakthrough solutions Role Overview We are seeking dynamic, driven Surgical Glaucoma Manager to join our growing commercial team. In this role, you will: · Drive adoption of AlloFlo Uveo and C.Rex across assigned territory. · Develop and execute comprehensive business plan which aligns with market dynamics and corporate goals. · In-depth understanding of market access. · Build and strengthen relationships with ophthalmic surgeons and practice staff. · Build physician advocacy within ASCs and Academic training programs. Gain access for products to be used in affiliated centers. · Work with the administration of ASC's and Hospital groups to gain approval for use of our products. · Represent Iantrek at key congresses, wet labs, and local events. · Partner with cross-functional teams (clinical, marketing, training) to support surgeon onboarding and utilization. · Maintain accurate and timely records in the company CRM, ensuring pipeline visibility and accountability. · Deliver on sales goals while embodying Iantrek's values of trust, accountability, and collaboration. Qualifications · 5+ years of experience in ophthalmic sales, medical devices (Surgical Glaucoma preferred). · Proven track record of achieving and exceeding sales targets. · Strong clinical acumen and ability to engage with surgeons on procedural and patient-care benefits. · Self-starter with excellent communication, organizational, and relationship-building skills. · Willingness to travel within assigned territory and occasionally nationwide. Why Join Iantrek? · Be part of a commercial launch moment that will shape the future of glaucoma care. · Work alongside world-renowned leaders in ophthalmology. · Thrive in a culture that celebrates innovation, growth, and teamwork. · Competitive compensation, benefits, and long-term career growth opportunities. 📩 Interested candidates: Please send your resume and Cover Letter to [**********************] or apply on this job posting.

Are you an experienced Senior Program Manager with a desire to excel? If so, then TALENT Software Services may have the job for you! Our client is seeking an experienced Senior Program Manager to work at their company in Minnetonka, MN. Position Summary: The Project Manager is responsible for coordinating activities for a high-visibility project, using agile methods in a fast-paced environment, crossing multiple business divisions. The Project Manager will operate in an Integrated Delivery Model / Scaled Agile framework and require integration with other activities outside the scope of the agile teams. The focus of this role will primarily be to ensure all required business activities align with technology delivery to achieve stated business outcomes, as well as supporting the overall program goals. Primary Responsibilities/Accountabilities: Project Planning & Management Partner with technology, business stakeholders, and program leadership to define and/or understand program scope, milestones and business outcomes. Develop a critical path/milestones and timeline in partnership with business and technology representatives to meet project outcomes; continuously update critical path/milestones as necessary due to leadership decisions. Ensure coordination and synchronisation of project activities across all entities as required (business readiness, communications, process design, technology delivery, etc.). Ensure alignment and coordination with external partners (vendors) as needed. Manage leadership stakeholder communications, including preparation and facilitation of executive steering committees as required. Partner with Product Management to ensure alignment across multiple ARTs and business stakeholders to ensure alignment across multiple divisions; role is to highlight and assist in resolving any gaps in alignment for deliverables. Understand and report on the progress of the project MVP with key stakeholders. Ensure transparency and management of dependencies, issues and risks; facilitate resolution or decisions where needed. Support the program and project representatives in managing expectations for project deliverables. Hold teams accountable for their deliverables and commitments; serve as an escalation resource and help to remove obstacles and facilitate decisions as needed. As applicable: Financial management for projects assigned; ensure appropriate expenditures are applied to the project and work with financial representatives and / or program management to resolve issues. Qualifications: Bachelor's degree or equivalent experience. BA or BS or equivalent experience is required; an MA or MS is a plus Minimum years of experience required in the field to qualify for the position: 5 years, with a minimum of 3years working with large projects of $2m or more. Experience in the payer space Project management experience on high-visibility transformation initiatives Initiative and self-starter work ethic System implementation experience Provider experience Data migration experience Strong ability to build and maintain positive working relationships with all levels, from executives to analysts to vendors Very effective interpersonal skills, including mentoring, coaching, collaborating, and team building Strong analytical, planning, and organisational skills with an ability to manage competing demands In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence Proven ability to lead software development projects and ensure objectives, goals, and commitments are met Solid understanding of and demonstrated experience in using appropriate tools: Agile Project Management tools, such as Apptio, TargetProcess (ATP), Jira, Rally, VersionOne, Azure DevOps, or equivalent Microsoft Project, Visio, and all Office Tools Excellent oral and written communication skills and experience interacting with both business and technical individuals at all levels, including the executive level Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view

Hiring: Complaints Coordinator (flexible title) Are you a seasoned complaint handling professional with a passion for improving patient safety and product quality? Our Fridley-based Class III active implantable medical device company is seeking a Senior Complaint Coordinator with 10+ years of experience to join our growing Quality team. What You'll Do: Lead and oversee the complaint management process for complex, high-risk active implantable devices. Ensure compliance with FDA, ISO 13485, MDR, and global regulatory requirements. Act as a subject matter expert (SME) for complaint investigations, root cause analysis, and CAPA activities. Collaborate cross-functionally with R&D, Clinical, Regulatory, and Quality to drive timely, high-quality complaint resolution. Prepare complaint trend analyses, risk assessments, and reports for senior leadership and regulatory bodies. Mentor and provide guidance to junior complaint specialists. What We're Looking For: 10+ years of complaint handling experience in the medical device industry (Class III or implantable device experience strongly preferred). Deep understanding of global complaint handling regulations (21 CFR 820, ISO 13485, EU MDR). Strong background in root cause investigation and risk management. Exceptional organizational, communication, and leadership skills.

Client: Healthcare Duration: Contract We are seeking an experienced ServiceNow Project Manager to lead the successful planning, execution, and delivery of ServiceNow implementation projects across the enterprise. This role requires strong project management expertise, deep familiarity with the ServiceNow platform, and the ability to collaborate with cross-functional teams, stakeholders, and technical resources to ensure projects are delivered on time, within scope, and on budget. Key Responsibilities Lead end-to-end project delivery of ServiceNow implementations, upgrades, and enhancements, ensuring alignment with business objectives and stakeholder expectations. Partner with business leaders, IT, and ServiceNow architects to define project scope, goals, deliverables, timelines, and success metrics. Manage multiple concurrent projects, balancing priorities and resources while adhering to Agile or Waterfall methodologies as appropriate. Develop and maintain detailed project plans, schedules, RAID logs (Risks, Assumptions, Issues, Dependencies), and status reports. Coordinate requirements gathering sessions, workshops, and design reviews to ensure clear documentation and alignment between business needs and technical solutions. Oversee vendor and partner deliverables, ensuring quality and adherence to contractual commitments. Facilitate change management and communication efforts, ensuring smooth user adoption and stakeholder engagement throughout the project lifecycle. Track and manage budgets, forecasts, resource allocation, and project financials, providing regular updates to leadership. Drive continuous improvement by identifying opportunities to optimize project delivery, governance processes, and ServiceNow best practices. Ensure all solutions comply with security, regulatory, and enterprise standards. Required Qualifications 7+ years of experience managing IT or enterprise software projects, with at least 3 years focused on ServiceNow implementations. Proven success leading projects involving ITSM, ITOM, ITAM, HRSD, CSM, or other ServiceNow modules. Strong understanding of the ServiceNow platform, data models, and integration patterns. Demonstrated ability to manage cross-functional teams and deliver complex projects in matrixed environments. Proficiency with Agile and/or Waterfall project management methodologies. Exceptional communication, stakeholder management, and presentation skills. Experience with project management tools (e.g., Jira, ServiceNow PPM, MS Project). PMP, CSM, or ITIL certifications strongly preferred. Preferred Qualifications Experience delivering large-scale ServiceNow programs in enterprise or regulated environments. Background in IT service delivery, business process transformation, or enterprise systems integration. Ability to translate complex business needs into technical project requirements.

🔍 Now Hiring: Project Manager - Medical Device Industry 💵 Pay Range: $73 - $83/hr Are you a strategic thinker with a passion for driving impactful change? We're looking for a Project Manager to lead process improvement and integration initiatives in a fast-paced, high-performance environment. 💡 Why This Role Stands Out This is your chance to shape the future of healthcare operations. You'll be at the center of project planning, execution, and performance optimization-collaborating across departments to deliver measurable results. Medical device experience in a project management role will move candidates to the top of the list. 📌 What You'll Do Lead process improvement and integration projects from kickoff to completion. Develop and manage project plans, schedules, and status reports using tools like Microsoft Project. Facilitate planning sessions and post-project reviews to drive continuous improvement. Consolidate project updates into program-level reports for senior leadership. Champion the use of project management and collaboration technologies. Provide practical guidance to teams for achieving high project performance. 🎯 What You Bring 5+ years of experience with a BA or 3+ years with an MBA. Strong communication, leadership, and problem-solving skills. Experience in medical device project management (preferred). PM certification (preferred). Proficiency in Microsoft Office Suite and project management tools. 📈 Bonus Points You'll be involved in portfolio reporting, technology enablement, and mentoring junior project leaders. This is not a technical role-but it's one that demands operational excellence and a commitment to quality. Ready to make a difference? Apply Now. #ProjectManagement #MedicalDevices #HiringNow #Leadership #ProcessImprovement #PMJobs #CareerOpportunity Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************

This is a W2 contract opportunity Duration: 20-22 months Hours: 40/week Pay: $60-70/hr We are seeking a highly organized and experienced Contract Senior Project Manager to lead two high-profile initiatives central to brand storytelling: Digital Lobby Experience: Refresh lobby display technology to elevate storytelling for visitors and create a scalable model for future rollouts across multiple locations. Anniversary Book Project: Develop a comprehensive book to celebrate history and impact by gathering oral histories, archival assets, and storytelling content in partnership with an external publisher. Key Responsibilities Lead the full project lifecycle-from scoping and planning through implementation and launch. Manage stakeholder relationships across Marketing, Communications, and IT to align content strategies and ensure smooth execution. Coordinate storytelling content ingestion and asset sourcing to maintain brand alignment. Research, recommend, and implement optimal technology solutions including hardware and software with website-like usability and navigation. Lead vendor procurement activities, including RFPs, vendor selection, purchasing, and coordination with external partners. Maintain budget and timeline accountability to deliver projects on time and within budget. Deploy legacy wall content at Denver Regional Office and develop scalability plans for rollouts at other locations. Create a comprehensive implementation playbook outlining processes and standards for future deployments. Develop and oversee the end-to-end project plan, including timelines, resourcing, and milestone tracking. Coordinate collection of oral histories, archival materials, and project highlights from stakeholders across the organization. Serve as the primary liaison with the external publisher to ensure alignment on vision, scope, deadlines, and deliverables. Collaborate with teams to integrate storytelling that reflects legacy, people, and organizational impact. Organize and manage multimedia assets to support storytelling. Ensure cross-project synergy with Digital Lobby/Legacy Wall efforts for cohesive storytelling across physical, digital, and print mediums. Manage project budgets and timelines to ensure on-time, on-budget delivery. Qualifications Proven project management experience in digital experiences, publishing, technology integration, or web development projects. Strong understanding of storytelling and content workflows across digital, print, and live experiences. Experience collaborating with external vendors, publishers, and managing cross-functional internal teams. Excellent organizational, communication, and problem-solving skills. Demonstrated ability to manage complex projects with multiple priorities, budgets, and timelines. Preferred familiarity with procurement, installation of display technologies, and book publishing processes.

The E-Invoicing Project Manager will play an integral role in managing and overseeing the implementation and execution of global e-invoicing programs. This position entails end-to-end ownership of project control, milestone tracking, governance reporting, and ensuring visibility across diverse stakeholders.

CSG are currently partnered with a prominent full scale glazing contractor and actively seeking an experienced Project Manager to join their dynamic team. As a pivotal team member, you will play a vital role in overseeing and coordinating projects to ensure their successful completion within defined timeframes and cost parameters. You will have the opportunity to contribute to a diverse range of projects, primarily focused on Curtain Walls, Window wall, Storefronts, Metal Panels and more. You will enjoy the autonomy to handle daily tasks, actively participating in all project phases from design to completion. Responsibilities: Responsible for administering Curtainwall project of High Rise Buildings. from pre-construction budgeting/schedule stage through procurement, shop drawing/coordination development, construction, turnover and contract closeout Coordinate the shop drawing and submittal process by collaborating with Architects, Engineers, Drafters, and Factory to establish a solid project foundation, including attendance at various design meetings. Obtain current structural drawings from the General Contractor and interface drawings from other trades for site use. Establish Schedules of Values for projects, assisting with monthly requisitions, change orders, and other project accounting duties. Develop project schedules based on client requirements, factual durations, and lead times. Coordinate material release for fabrication in alignment with the project schedule. Provide project design managers with details and sketches for non-compliant conditions, including structural drawings and those from other trades interfacing with the curtain wall. Obtain construction permits, follow job safety & insurance program, ensure project is in accordance with the code and requirement. Oversees and ensures all facets of the project are constructed in accordance with design, budget and schedule through subordinate managers and supervisors Qualifications: Bachelor's degree in Architecture, Civil Engineering, Construction Management, or related fields. Master's degree is a plus. General knowledge of the construction industry and its standard practices (preferred). Knowledge of the curtainwall industry (a plus).

Founded in 1957, HealthPartners is the largest consumer-governed, non-profit health care organization in the nation. It is dedicated to improving the health of its members, patients and the community. HealthPartners provides a full-range of health plan services including insurance, administration and health and well-being programs. It serves more than 1.4 million medical and dental health plan members nationwide, and is the top-ranked commercial plan in Minnesota. Its Medicare plan has the highest rating (five stars), which only 11 plans in the nation achieved in 2013. Since its combination with Park Nicollet in 2013, its care system includes more than 1,700 physicians; five hospitals; 50 primary care clinics; 21 urgent care locations; and numerous specialty practices in Minnesota and western Wisconsin. In addition, Stillwater Medical Group, part of the HealthPartners family of care, includes 80 physicians serving the St. Croix Valley region. HealthPartners Dental Group has more than 60 dentists and 21 dental clinics. HealthPartners also provides medical education and conducts research through its Institute of Education and Research Join our growing organization on our exciting mission to improve health and well-being! At HealthPartners, you will find a culture of excellence, compassion, integrity and most importantly, partnership. By working together in the spirit of partnership, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable. Picture yourself at HealthPartners and imagine the future successes we could achieve together! We currently have a career opportunity for a RN Clinic Supervisor (Care Delivery Supervisor) to join our OB/GYN leadership team. This position will have responsibility for four clinics: Bloomington Clinic, West Clinic (located in St. Louis Park), Health Center for Women (located in St. Paul), & Coon Rapids Clinic. The Care Delivery Supervisor provides leadership, direction, organization and administration of daily clinic operations in the patient care and ancillary services areas. The Care Delivery Supervisor works in collaboration with the Business Systems Supervisor. Qualifications Required qualifications: graduate of a Bachelor of Sciences or Arts degree program or health related field OR six years of full time clinical nursing experience. current RN licensure in Minnesota current RN licensure in Wisconsin within two months of hire two (2) years of staff supervisory experience two (2) years of leadership/management experience with a health care team HealthPartners, nationally acclaimed for providing outstanding patient care, offers a comprehensive benefits package. To see a complete job description and/or to apply for this position, please visit ********************* or ****************************** and search for job ID 38319. Additional Information We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude. **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements 8. Travel domestically (50%+) **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Business, Civil Engineering, City Planning or related 10. 10+ years of experience in site selection and data center or other capital project or infrastructure development 11. Experience leading real estate negotiations including contract formation and contract negotiations 12. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 13. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 14. Experience communicating commercial, market and contractual details to all organizational levels 15. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 16. Advanced technical degree, law degree or MBA 17. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $188,000/year to $256,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: + Assess the market need and competitive landscape + Know precisely which drugs to prioritize in their portfolio + Find out where the launch difficulties will be-before they're difficulties + Track and improve market access post-launch By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on. **About The Role:** As a Norstella RWD Engagement Manager, you will lead the day to day execution of a client project to help clients achieve their goals. You'll work directly with clients and take ownership of the overall project and its end products while guiding and coordinating individual team members. You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. In a collaborative team setting, you'll work closely with others but also autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. Project work typically includes understanding client objectives, refining data to meet specific clinical specifications, developing insights for presentation, and coordinating across other client projects to ensure a coordinated program effort. You will ensure client objectives have been achieved and facilitate a successful hand-off to our client support teams. Key responsibilities include: + Lead the day to day execution of a client project while guiding individual team members. Serve as the main client point of contact for strategic project engagements and internal team lead. Address client questions independently and provide subject matter perspective regardless of project scope. You will take ownership of the overall project and it end products. + Partner with internal Norstella resources to support implementation opportunities across the Norstella family of companies. + Exhibit a client-first mentality with responsiveness, updates on market events, and facilitate discussions at end of projects to support opportunity for follow-on work discussions. + Adhere to Norstella standards regarding engagement management, project delivery, and team collaborations. + Maintain and update client and project documentation. + All other duties, as assigned. **Required Experience:** + 5-6 years of experience in life sciences strategy consulting AND program management, with an emphasis in Real World Data Strategy or similar roles within biopharmaceutical / pharmaceutical commercialization + Demonstrated ability to manage multiple workstreams / teams at one time & create complete, "client-ready" deliverables with creative analyses for partner review + Demonstrated deep understanding and breadth of experiences across the market access and real world data landscape. + Experience in mentorship & development of junior managers & associates + Comprehensive understanding of life science and pharmaceutical engagement strategies and tactics, acting as a thought partner to clients + Significant experience with data analytics and quantitative models to support strategic client engagements + Strong team player, ability to work with cross-functional staff, but able to work autonomously with little direction. **The guiding principles for success at Norstella:** + Bold, Passionate, Mission-First + Integrity, Truth, Reality + Kindness, Empathy, Grace + Resilience, Mettle, Perseverance + Humility, Gratitude, Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Open Vacation Policy & Company Holidays _The expected base salary for this position ranges from $165,000 to $185,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Hands-on technical program Manager supporting infrastructure transformation within M&A transactions and across complex client environments. This role operates at the intersection of enterprise architecture, technical program management, and client delivery - ensuring that critical path decisions, technical readiness, and stakeholder accountability are tightly managed across both buy-side and sell-side engagements. The ideal candidate is a sharp, execution-focused infrastructure consultant who can lead cross-functional coordination across engineering, architecture, and PMO tracks. They bring a consulting mindset, strong systems intuition, and the confidence to challenge assumptions, bulldog open issues, and drive enterprise-level outcomes with urgency and clarity. Key Responsibilities * Technical Planning & Execution Oversight * Support driving infrastructure readiness across Day 1 and TSA exit milestones by managing technical dependencies, sequencing, and key decision frameworks. * Collaborate with engineering and architecture leads to define and validate IT roadmaps in alignment with transaction goals. * Generate and maintain technical and decision logs across infrastructure workstreams. * Cross-Stakeholder Coordination * Serve as the bridge between buyers, sellers, and internal technical teams to align expectations, resolve blockers, and maintain momentum. * Ensure all contributors are clear on roles, deadlines, and deliverables - holding teams accountable through structured checkpoints and escalations. * Facilitate workshops and workstream reviews to ensure synchronized execution across identity, infrastructure, endpoints, collaboration, and security. * Strategic Decision Support * Provide technical advisory and scenario evaluation to support platform consolidation, tooling choices, and cloud/on-prem tradeoffs. * Surface and prioritize architecture-impacting decisions that influence Day 1 readiness, licensing, and long-term operating model success. * Architecture Mindset & Systems Awareness * Translate complex infrastructure stacks into simplified decision trees to accelerate executive alignment and issue resolution. * Understand core interdependencies across domains such as cloud, productivity platforms, endpoint platforms, firewalls, backup, and hosting. * Maintain awareness of best practices across enterprise IT, including Zero Trust, hybrid cloud, and platform standardization. Qualifications * 1-3 years in technical program management, enterprise infrastructure, or consulting roles with exposure to M&A or large-scale transformations OR Strong working knowledge of Microsoft 365, Azure, network architecture, identity platforms, and hybrid/cloud models. * Experience with TSA constructs, carve-out complexity, and the tactical realities of Day 1/post-close IT execution. * Proven ability to lead through ambiguity, manage unresolved issues, and instill structure into fast-paced, high-pressure environments. * Excellent communication and client-facing skills - able to synthesize technical issues and align stakeholders across varying levels of expertise. * Familiarity with enterprise architecture frameworks (e.g., TOGAF), infrastructure roadmaps, and transformation playbooks is a plus. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $112,100 - $225,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization. Now we just need you! The Sr Enterprise Project Manager is responsible for all aspects of project management: planning, coordination, implementation planning, execution, and completion of specific projects while ensuring consistency with IDeaS' overall strategy, commitment, and goals. What you'll be doing... Develops a detailed project plan to monitor and track project progress. Leads and/or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, and people management. Communicates and tracks regularly on the status of project goals by ensuring project results meet requirements regarding quality, reliability, schedule, and cost. Monitors performance and recommends schedule changes, cost adjustments and resource additions. Provides direction and support to project team to ensure accomplishment of agreed upon goals, objectives, and deadlines. Assembles and coordinates project staff while managing resource availability and allocation. Reports on progress of project to all stakeholders by presenting reports defining project progress, problems, and solutions. Successfully manages relationships with the client and all stakeholders. Establishes and maintains relationships with third parties/ vendors. Makes recommendations regarding processes and/or procedures to improve efficiency, customer service, quality and/or cost savings. Updates project milestone information in IDeaS CRM software. Performs other duties as assigned. What you'll bring to us… 5+ years project and programme management experience, delivering complex enterprise level software projects in a customer facing environment. Software Industry or SaaS or Hospitality Technology industry experience. Working knowledge of project management tool(s). Agile Project Management experience. Experience of working with in a global / international environment. Track record of consistent medium to large size project delivery. PMP or similar Project Management Qualifications. Proficiency in MS Windows, and MS Office software suite. Excellent written, verbal, and interpersonal communication skills. Ability to travel and/or adjust working hours occasionally to accommodate a variety of time zones. We Support Who You Are…. As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. Additional Information: To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights. Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above. Resumes may be considered in the order they are received. IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. #LI-Hybrid #IDeaS

Primary Functions: The Family and Community Engagement Manager's primary duty is to collaborate with school administrators, community partners, and parent leaders to plan, develop, and implement family engagement and education opportunities. This includes providing support with interpretation, family communication, attendance recording and interventions in collaboration with the Principal, Social Workers, Deans and other school administrators. The Family and Attendance Support Manager directly supervises the Family Liaison, the Receptionist, and the Coordinator of Volunteers and Substitute Teachers. In order to best serve our families and students, this position requires bilingual fluency in Spanish and English. School Description: Cristo Rey Jesuit High School provides access to a Catholic, Jesuit, college and career preparatory education to unlock the potential of students of any culture, faith, or creed to transform our communities. We have an award-winning, state-of-the-art educational and recreational facility in the Phillips neighborhood of South Minneapolis where we educate approximately 450 students and provide post-secondary support services to Cristo Rey graduates. Through Cristo Rey's unique model of academic success, our student community experiences high quality college and career preparatory curriculum focused on the development of habits for the mind and spirit. Our innovative Corporate Work Study Program offers the opportunity for each of our students to experience meaningful work at least 1 day a week at one of our 130+ corporate partners throughout the Twin Cities. We are committed to supporting students in high school, post-graduation, through college and beyond. Cristo Rey Jesuit High School is committed to creating and supporting an inclusive, diverse, and supportive work environment. We welcome people from all backgrounds, identities, and perspectives to contribute to a mission-driven learning community for students. Essential Duties and Responsibilities (summary) Family Support Management Provides information and support to all families with students enrolled at Cristo Rey Jesuit High School. With school leadership, develops ongoing family engagement and parent education offerings that assist Cristo Rey families in navigating the school's systems of support. Direct Family Liaison and Volunteer Coordinator to support family engagement and parent education offerings. Attend and provide interpretation for high-stakes family meetings with school administrators, faculty, and staff where the need for additional support for families is anticipated. Attendance Management In collaboration with Deans of Student Achievement, meet with students and families to communicate school guidelines regarding attendance expectations. Support with attendance, behavior, and academic family meetings, as necessary, including support in scheduling meetings with school administrators. Document students' tardies to school and communicate late arrival times and concerns with students and families. Data and Reporting As needed, create attendance reports to efficiently share all attendance information with students, families, and staff to show students' total attendance status at Cristo Rey. Track attendance data to report attendance patterns and trends to Student Support Team Develop tools for collecting and analyzing parent engagement data to inform future engagement strategies General Ongoing Support Provide necessary coverage for members of the operations team (receptionist, family liaison, Wellness office staff, or transportation staff) as needs arise. Other responsibilities and duties as assigned by the Principal Qualifications and Requirements Applicable professional experience in school administration or operations; high school administration or operations and/or Jesuit Catholic or Catholic school experience preferred. 3+ years of supervisory experience. Ability to read, write, and speak English and Spanish fluently and professionally. Commitment to the mission of Cristo Rey Jesuit High School. Excellent organizational and time management skills. Working knowledge of Microsoft Office Suite and ability to use Google Workspace, student management systems and other digital marketing platforms Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Standing or sitting for prolonged periods of time. Ability to enter data into a computer and to see and read a computer screen and printed material with or without vision aids. Able to communicate, verbally and in writing, with others. Able to work in school environment with frequent auditory stimulation and interruptions from students and colleagues. Additional Information Employees in their first three years of employment will participate in Ignatian Identity cohort meetings held every six weeks with the Director of Jesuit Mission and Identity to learn more about and engage with Jesuit and Ignatian values and spirituality. Also, they will attend the Ignatian Retreat for New Employees during the summer after their first year of employment, with expenses paid by the school. This workshop focuses on the importance of reflection on experience, Ignatian guiding principles, and the spirituality that animates Jesuit (Ignatian) education.

This position provides leadership and direction to the Donor Engagement functional area and related business processes. Ensures engagement, education, and timely processing of selected donors through the initial phases of becoming a potential donor for a patient in need of transplantation. Develops people, consistent processes, and partnerships to optimize donor availability and promote increased donor and transplant center satisfaction. Donor Engagement manager establishes appropriate expectations to ensure staff understand their role and accountabilities and coaches the team accordingly to drive high performance. This position also contributes to Donor Operations strategic and operational development in conjunction with department leadership and is responsible for department performance goal achievement and project outcomes while maintaining NMDP standards. ACCOUNTABILITIES: Donor Operations Search Management: Provides daily departmental oversight of Donor Engagement staff managing the Search function. Supports department quality, strategy, training, approved methodologies, customer feedback and employee ideation. Provides regular call coaching for Donor Engagement staff and provides feedback to maintain team standards of excellence. Manages day to day team leadership operations, including call queue and team inbox support coverage. Reinforces standardization of work across all teams and individuals. Leads goal achievement initiatives for the Donor Engagement function. Supports new business opportunities with department leaders, and internal partners including Provider Services, Workup and Recruitment. Team Leadership: Maintains an individual team culture of excellence in meeting customer requirements while focusing on donor experience, availability, and employee engagement in concert with the mission of NMDP. Develops, coaches, and provides mentorship to direct reports while motivating team members around goal achievement. Delivers team performance evaluations and champions professional development of assigned staff. Leads staff through periods of transition by openly confronting issues, maintaining an open-door policy to staff to voice concerns and honestly sharing ideas and information. Aids in development of team meeting agendas and facilitates routine team and individual staff meetings. Mediates and solves conflict and provides active de-escalation management. Creates strong morale and spirit on the team, fostering open dialogue and healthy team dynamics and prioritizes initiatives to support team health. Quality Assurance and Continuous Improvement: Maintains a culture that ensures quality and regulatory compliance by leader and team, including adherence to manufacturing requirements. Analyzes, defines, maintains, and/or modifies donor processes to identity opportunities for operational efficiencies to improve customer service to donors as well as Provider, Transplant Centers, and other stakeholders. Oversees staff competency assessments and helps to develop training that supports quality and department goals. Ensures individual team quality by meeting requirements and service levels on all member/donor touch points within Donor Engagement. Manages employee engagement results to improve in areas that are targeted by previous results or underperforming areas compared to culture. Achieves and maintains operational understanding of business software. Resolves operational, clinical, and technical issues related to donor management. Writes, reviews, or provides input to NMDP controlled document, policies, and procedures as needed or requested. General Accountabilities: Develops and maintains strong relationships and process excellence with internal and external customers, other departments, vendors, and business partners. Serves as member of Donor Operations management team and acts as a resource to Senior Manager, Donor Engagement and Director, Donor Engagement. Advocates and represents Donor Operations department priorities to stakeholders. Leads or participates in cross-functional teams and projects, as needed. Keeps current knowledge of HLA, blood stem cell transplantation by attending NMDP sponsored meetings. Works with IT & Donor Governance on managing multichannel processes, legacy enhancements, and appropriate new technology capabilities. Performs all duties in compliance with standard operating procedures, NMDP standards, regulations, outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable. Other duties as assigned. REQUIRED QUALIFICATIONS: Knowledge of: Knowledge of project management principles. Demonstrated skill to guide and provide constructive feedback to professionals; Advanced oral and written communication skills; proven public speaking or presentation skills along with excellent customer service. Operational knowledge of the NMDP and its affiliated network centers is desirable. Ability to: Demonstrated skill in team building/mentoring, strong leadership skills; and business management experience including the ability to implement quality systems, records management, and organizational efficiency. Intermediate computer skills including Microsoft Office software including Word, Excel, and Internet use. Education and/or Experience: Bachelor's degree in a health-related field. Upon evaluation, equivalent related experience, and/or education in addition to the required experience outlined below may be substituted for the degree requirement. Five years of leadership experience including three or more years in a donor center, blood center, hospital or clinical setting that included experience working with patients, donor, and/or volunteers. Other Requirements: Availability for possible occasional overnight travel and flexibility to work outside of core business hours (evenings, weekends, and some holidays) is necessary. Valid Driver's License. Has been a part of a structure that helps support employee engagement of ideas/ownership while driving dept projects and strategic investments.

* Manage end-to-end data center construction projects, ensuring on-time and within-budget delivery. * Coordinate with internal teams, contractors, and stakeholders to align project goals and requirements. * Monitor project progress, address challenges, and ensure compliance with safety and quality standards. * Prepare project schedules, budgets, and reports for internal and external communication. * Oversee procurement of materials and equipment necessary for construction projects. * Identify risks and implement mitigation strategies to minimize project disruptions. * Ensure projects adhere to local, state, and federal construction regulations. * Foster strong relationships with clients to maintain satisfaction and trust throughout the project lifecycle. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. The Successful Applicant A successful Data Center Project Manager should have: * Experience managing construction projects, particularly within data center environments. * Strong organizational and time-management skills to handle multiple tasks simultaneously. * Knowledge of construction standards, safety regulations, and permitting processes. * Excellent communication skills to collaborate with diverse teams and stakeholders. * Proficiency in project management software and tools for efficient planning and tracking. * A results-driven mindset with the ability to adapt to changing project demands. What's on Offer * Competitive hourly rate ranging from $65.00 to $79.00, depending on experience. * Access to comprehensive medical, dental, and vision benefits. * Exposure to high-profile projects within the business services industry. * Opportunity to enhance your skills while working in a collaborative team environment. * Temporary role with potential for future opportunities based on performance. If you are ready to bring your expertise in construction project management to a rewarding role in New York, we encourage you to apply today! Contact Cullen Sheridan Quote job ref JN-102025-6860182

The Homeowner Engagement Manager oversees the post-purchase program, providing training, resources, and services to help Habitat homeowners sustain homeownership, build wealth, and engage in their communities. This role supports homeowners with maintenance, repairs, estate planning, insurance, and civic engagement, aligning with the Twin Cities Habitat mission to close the racial homeownership gap and advance housing equity. Why Twin Cities Habitat for Humanity? We are a well-established nonprofit organization with a strong reputation for its commitment to affordable housing and community development. By joining our team, you would have the opportunity to contribute to a meaningful cause and make a positive impact on the lives of individuals and families in need. Our Mission: Bring people together to create, preserve, and promote affordable homeownership and advance racial equity in housing. What it's Like to Work Here: We offer a supportive and inclusive work environment. They value diversity and provide equal opportunities for all employees. You would have the chance to work alongside dedicated professionals who share a common goal of creating safe and affordable housing for everyone. Required Qualifications Education, credentials, and experience: Equivalent education and experience providing similar knowledge and skills. HUD Certified Housing Counselor or ability to become HUD certified within 120 days of hire. Experience supervising staff or volunteers. Valid driver's license with good driving record. Personal auto insurance compliant with TCHFH Driver's Policy. Knowledge, Skills, Abilities and Competencies: Intercultural Competence: The ability to function effectively across cultures, to think and act appropriately, and to communicate and work with people from different cultural backgrounds. Program Management: Implements, participates in and evaluates the results of programs, projects, cases or processes, and manages related resources, personnel and activities to successful completion. Client Focus: Builds strong client relationships, concentrating on how every interaction helps the client. Collaboration: Works effectively with others, inside and outside the organization, to achieve shared goals. Community Outreach: Engages with members of a particular community to raise awareness about an issue, provide information, and foster relationships and collaboration. Event Planning: Develops, plans and coordinates engaging events for the organization. Preferred Qualifications Education, credentials, and experience: Post-secondary education in a related field. Experience in homebuyer education and counseling. At least 1 year in the nonprofit sector, preferably serving low- to moderate-income communities, communities of color, or affordable housing. 1-2 years in adult education or similar. Medical, dental, vision, free primary care home visits & virtual healthcare, pet insurance, 401(k) retirement plan with company match, flexible spending accounts, Health saving accounts, life insurance, short-term and long-term disability, education assistance, paid parental leave, 20 vacation days in the first year, 12 paid sick days, 2 paid volunteer days. See our careers page for more info. AA/EOE: Twin Cities Habitat for Humanity affirms its social and legal commitment to promote an atmosphere and environment that recognizes the principle and practice of equal employment opportunity. As such, Twin Cities Habitat for Humanity does not discriminate in employment opportunities or practices on the basis of age, race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, national origin, marital status, status with regard to public assistance, membership in a local human rights commission, or status as a qualified individual with a disability or Vietnam era or other protected veteran. Twin Cities Habitat's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans. The full job description is attached at the bottom. Ready to apply? If this job sounds like a fit for you, then click on the ‘apply' button!

Apply Here Salary Range:$56,000.00 To $61,000.00 Annually Primary Functions: The Family and Community Engagement Manager's primary duty is to collaborate with school administrators, community partners, and parent leaders to plan, develop, and implement family engagement and education opportunities. This includes providing support with interpretation, family communication, attendance recording and interventions in collaboration with the Principal, Social Workers, Deans and other school administrators. The Family and Attendance Support Manager directly supervises the Family Liaison, the Receptionist, and the Coordinator of Volunteers and Substitute Teachers. In order to best serve our families and students, this position requires bilingual fluency in Spanish and English. School Description: Cristo Rey Jesuit High School provides access to a Catholic, Jesuit, college and career preparatory education to unlock the potential of students of any culture, faith, or creed to transform our communities. We have an award-winning, state-of-the-art educational and recreational facility in the Phillips neighborhood of South Minneapolis where we educate approximately 450 students and provide post-secondary support services to Cristo Rey graduates. Through Cristo Rey's unique model of academic success, our student community experiences high quality college and career preparatory curriculum focused on the development of habits for the mind and spirit. Our innovative Corporate Work Study Program offers the opportunity for each of our students to experience meaningful work at least 1 day a week at one of our 130+ corporate partners throughout the Twin Cities. We are committed to supporting students in high school, post-graduation, through college and beyond. Cristo Rey Jesuit High School is committed to creating and supporting an inclusive, diverse, and supportive work environment. We welcome people from all backgrounds, identities, and perspectives to contribute to a mission-driven learning community for students. Essential Duties and Responsibilities (summary) Family Support Management * Provides information and support to all families with students enrolled at Cristo Rey Jesuit High School. * With school leadership, develops ongoing family engagement and parent education offerings that assist Cristo Rey families in navigating the school's systems of support. * Direct Family Liaison and Volunteer Coordinator to support family engagement and parent education offerings. * Attend and provide interpretation for high-stakes family meetings with school administrators, faculty, and staff where the need for additional support for families is anticipated. Attendance Management * In collaboration with Deans of Student Achievement, meet with students and families to communicate school guidelines regarding attendance expectations. * Support with attendance, behavior, and academic family meetings, as necessary, including support in scheduling meetings with school administrators. * Document students' tardies to school and communicate late arrival times and concerns with students and families. Data and Reporting * As needed, create attendance reports to efficiently share all attendance information with students, families, and staff to show students' total attendance status at Cristo Rey. * Track attendance data to report attendance patterns and trends to Student Support Team * Develop tools for collecting and analyzing parent engagement data to inform future engagement strategies General Ongoing Support * Provide necessary coverage for members of the operations team (receptionist, family liaison, Wellness office staff, or transportation staff) as needs arise. * Other responsibilities and duties as assigned by the Principal Qualifications and Requirements * Applicable professional experience in school administration or operations; high school administration or operations and/or Jesuit Catholic or Catholic school experience preferred. * 3+ years of supervisory experience. * Ability to read, write, and speak English and Spanish fluently and professionally. * Commitment to the mission of Cristo Rey Jesuit High School. * Excellent organizational and time management skills. * Working knowledge of Microsoft Office Suite and ability to use Google Workspace, student management systems and other digital marketing platforms Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. * Standing or sitting for prolonged periods of time. * Ability to enter data into a computer and to see and read a computer screen and printed material with or without vision aids. * Able to communicate, verbally and in writing, with others. * Able to work in school environment with frequent auditory stimulation and interruptions from students and colleagues. Additional Information Employees in their first three years of employment will participate in Ignatian Identity cohort meetings held every six weeks with the Director of Jesuit Mission and Identity to learn more about and engage with Jesuit and Ignatian values and spirituality. Also, they will attend the Ignatian Retreat for New Employees during the summer after their first year of employment, with expenses paid by the school. This workshop focuses on the importance of reflection on experience, Ignatian guiding principles, and the spirituality that animates Jesuit (Ignatian) education.

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview: The Manager, Application Support provides day-to-day tactical and personnel management of the Customer Support team to include managing productivity, personnel, and technical product issues. This position leads the team to enhance the overall customer experience while achieving departmental and company directed goals. Duties and Responsibilities: * Directly manages a team of support personnel including setting clear objectives, evaluating progress, and instilling a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues; implements procedures and metrics pertinent to the effective and efficient operation. * Develops and refines standard operating procedures for ticket management, monitoring, alerting, and incident management processes; * Serves as point of escalation for customers to resolve highly complex problems; collaborates with cross functional teams to resolve escalated customer complaints. * Stays abreast of new product developments and tactical direction to the business regarding technical support challenges; provides documentation and specific product suggestions influencing product direction. * Manages operational and communication impacts of planned changes, outages, and technology emergencies. * Collaborate with key internal stakeholders to drive customer success and quality to provide long-term value for our customer base; * Partner with Inovalon's cross functional teams to provide customer feedback, streamline processes and improve customer outcomes * Engage directly with our customers to garner feedback and ensure quality of service; * Build upon Inovalon's Support career framework to enhance the team's focus on personnel development; * Maintains knowledge of technology and industry trends and processes and disseminates information to the Customer Support team. * Maintains compliance with Inovalon's policies, procedures, and mission statement. * Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures with respect to any aspect of the data handled or services rendered in the undertaking of the position. * Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. Job Requirements: * Minimum 5 years' experience in customer facing support roles * Minimum 2-2 years leading customer-facing support teams with a commitment to providing superior customer experiences; * Proven experience working in Support in a growing SaaS-based company; * Dedicated cross-functional orientation and ability to build relationships with other leaders and teams; * Creative problem-solving ability and forward-thinking mentality; * Strong leadership and communication (verbal, written, and presentation) skills; * Previous experience managing remote teams and ability to develop both in-office and virtual teams; * Proven ability to execute strategic projects that enhance and support customer support excellence; * Demonstrated working knowledge of budgets; and * Experience driving innovation and continuous improvement programs. Education: * Bachelor's degree in business management or relevant field of study. Physical Demands and Work Environment: * Sedentary work (i.e. sitting for long periods of time); * Exerting up to 10 pounds of force occasionally and/or negligible amount of force; * Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; * Subject to inside environmental conditions; * Travel for this position will require business travel to other locations up to 25%. Inovalon Offers a Competitive Salary and Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range $93,000-$119,700 USD This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link