What does a delivery person do?
Delivery person responsibilities
Here are examples of responsibilities from real delivery person resumes:
- Manage servers and logs for reporting using SQL application environment.
- Help deliver bundles of shingles to houses
- Recognize and utilize all GPS codes to keep on a timely schedule.
- Shop for groceries, check orders for accuracy and deliver orders to elderly customers.
- Demonstrate an excellent ability to reads maps, use GPS, and follow written and verbal geographic directions.
- Perform QA testing, training & developmental support for the suite of software applications deploy in the organization.
- Prepare closing instructions, issue disbursement checks, prepare wire transfers, troubleshoot closing issues and resolve prior to closing.
- Deliver groceries carefully and on a timely basis.
- Configure and troubleshoot desktop connectivity to these servers.
- Utilize time management skills to facilitate the timely delivery and pickup of residential and corporate packages during the busy holiday season.
- Assist with stocking/unloading the truck with the DIAD board.
- Learned how to work electronic DIAD systems and collect signatures along with other necessary documents.
- Represent the Dominos brand both inside the store, and at customers doorsteps.
Delivery person skills and personality traits
We calculated that 21% of Delivery People are proficient in Customer Orders, Customers Homes, and CDL. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Math skills.
We break down the percentage of Delivery People that have these skills listed on their resume here:
- Customer Orders, 21%
Deliver customer orders insuring accurate cash exchange.
- Customers Homes, 19%
Assembled furniture, hardware, and appliances in the store and in customers homes.
- CDL, 17%
Obtain a CDL Class C license with a hazardous material endorsement needed to deliver chemicals.
- Delivery Route, 17%
Created independent business opportunity through management and growth of delivery route.
- Customer Service, 10%
Interacted with and helped senior citizens and handicap individuals Demonstrated Positive and friendly customer service to every customer in the store.
- Delivery Vehicle, 8%
Load, secure and protect product in delivery vehicle and safely transport merchandise.
Most delivery people use their skills in "customer orders," "customers homes," and "cdl" to do their jobs. You can find more detail on essential delivery person responsibilities here:
Customer-service skills. One of the key soft skills for a delivery person to have is customer-service skills. You can see how this relates to what delivery people do because "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." Additionally, a delivery person resume shows how delivery people use customer-service skills: "interact with customers to provide information about services and to handle/resolve customer complaints. "
Hand-eye coordination. Another soft skill that's essential for fulfilling delivery person duties is hand-eye coordination. The role rewards competence in this skill because "drivers need to observe their surroundings at all times while operating a vehicle." According to a delivery person resume, here's how delivery people can utilize hand-eye coordination in their job responsibilities: "take orders and resolve customer disputes process customer payments made sure order deadlines were met kitchen staff coordination"
Math skills. delivery people are also known for math skills, which are critical to their duties. You can see how this skill relates to delivery person responsibilities, because "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." A delivery person resume example shows how math skills is used in the workplace: "required ability to make accurate change on the fly without use of calculator - basic math skills. "
Patience. delivery person responsibilities often require "patience." The duties that rely on this skill are shown by the fact that "when driving through heavy traffic congestion, delivery drivers must remain calm and composed." This resume example shows what delivery people do with patience on a typical day: "resolve customer complaints regarding sales and service with patience, understanding, and respect. "
Sales skills. A commonly-found skill in delivery person job descriptions, "sales skills" is essential to what delivery people do. Delivery person responsibilities rely on this skill because "driver/sales workers are expected to persuade customers to purchase new or different products." You can also see how delivery person duties rely on sales skills in this resume example: "recorded daily sales and delivery information. "
Visual ability. Another skill commonly found on delivery person job descriptions is "visual ability." It can come up quite often in delivery person duties, since "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." Here's an example from a resume of how this skill fits into day-to-day delivery person responsibilities: "produce custom reports for clients using sql reporting, and visual studio 2008/2010 for development. "
The three companies that hire the most delivery persons are:
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Compare different delivery people
Delivery person vs. Customer service and driver
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
While similarities exist, there are also some differences between delivery people and customer service and driver. For instance, delivery person responsibilities require skills such as "customers homes," "delivery route," "delivery vehicle," and "unload trucks." Whereas a customer service and driver is skilled in "dot," "pickup," "routine maintenance," and "patients." This is part of what separates the two careers.
Customer service and drivers earn the highest salaries when working in the transportation industry, with an average yearly salary of $37,823. On the other hand, delivery people are paid more in the transportation industry with an average salary of $40,013.The education levels that customer service and drivers earn slightly differ from delivery people. In particular, customer service and drivers are 0.3% more likely to graduate with a Master's Degree than a delivery person. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Delivery person vs. Warehouse/driver
A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.
In addition to the difference in salary, there are some other key differences worth noting. For example, delivery person responsibilities are more likely to require skills like "customers homes," "food preparation," "food orders," and "unload trucks." Meanwhile, a warehouse/driver has duties that require skills in areas such as "math," "basic math," "cleanliness," and "pallets." These differences highlight just how different the day-to-day in each role looks.
Warehouse/drivers may earn a lower salary than delivery people, but warehouse/drivers earn the most pay in the manufacturing industry with an average salary of $34,924. On the other hand, delivery people receive higher pay in the transportation industry, where they earn an average salary of $40,013.warehouse/drivers earn similar levels of education than delivery people in general. They're 0.6% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Delivery person vs. Driver/installer
A driver assistant is responsible for helping the lead driver transport people, goods, and services from one place to various destinations as required with utmost safety and security. Driver assistants respond to the customers' delivery inquiries and concerns, update delivery receipts, inspect the quality of the merchandise before loading and unloading, report replacements to the distribution centers, and assist with the road navigation to prevent delivery delays. A driver assistant must have excellent organizational and time-management skills, ensuring smooth delivery operations professionally and efficiently.
The required skills of the two careers differ considerably. For example, delivery people are more likely to have skills like "customer orders," "food preparation," "food orders," and "unload trucks." But a driver/installer is more likely to have skills like "dot," "safety procedures," "pickup," and "dollies."
Driver/installers earn the best pay in the education industry, where they command an average salary of $43,857. Delivery people earn the highest pay from the transportation industry, with an average salary of $40,013.When it comes to education, driver/installers tend to earn similar degree levels compared to delivery people. In fact, they're 0.2% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Delivery person vs. Driver assistant
Types of delivery person
Updated January 8, 2025
