Delivery/program manager job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for managing the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracks critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Job Description
Core Responsibilities
Provides research and assistance to leadership in the development and design of new projects.Uses formal processes and tools to manage resources, budgets, risks and changes.Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects. Provides overall prioritization and director of work assignments, team resources etc. Monitor and creates project deliverables.Coordinates with other work streams, projects and initiatives which may impact successful completion of project.Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership.Acts as a single point of contact for project status. Maintains communication with stakeholders.Facilitates project meetings.Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

Certifications (if applicable)

Relative Work Experience
5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

In AppleCare Training Delivery, our missions is to deliver training to equip the contact center with the skills and knowledge vital for role readiness, in service to, and for the betterment of, our AppleCare customers. Our focus on creating engaging and positive learning environments influences and supports contact center performance in staffing, quality and efficiency metrics.

The AppleCare Training Delivery team has an opening for a WW Training Delivery Programs Manager who will be responsible for creating and sustaining programs relating to training delivery performance and analysis in support of internal and external Instructors, Instructor Evaluators, Training Delivery Managers, and Training Program Managers across the globe.

You will be responsible for managing global programs and projects ranging in scale and complexity while balancing feature requests and needs from multiple regions and organizations. You will provide oversight over Training Delivery initiatives and provide strategic guidance to ensure that programs and initiatives align with the organization's strategy and business objectives.

The WW Training Delivery Programs Manager will be comfortable in working with ambiguity, is patient and allows things to evolve, however can also quickly identify, correctly prioritize, and take action on relevant elements of conversations, requirements, and process gaps. You will build trust so that they can positively influence global partners.
This position will be located on site in Austin, TX, Elk Grove, CA or Raleigh, NC.

Key Qualifications

* 3+ years supporting training delivery programs
* 5+ years in customer service industries
* Knowledge of and proven experience in Program Management.
* Strong business insight and customer focus; an analytical problem solver who is data-driven with a can-do attitude and flexibility to accommodate evolving business needs.
* Ability to successfully tailor and present polished messaging; crafting communications appropriate to the audience. Strong verbal/written/presentation skills.
* Experience in facilitation across multiple business organizations with the ability to drive consensus through collaboration, influence, and negotiation.
* Experience with developing strategic solutions based upon ambiguous vision and then implementing roadmaps that align to measurable objectives; solving business problems now and for the future.
* Ability to build cross-functional relationships and expansive influence in order to drive change and improvements in the tools and processes on a multifaceted scale.
* A background in supporting large business groups.

Description

This job will support groups in leading program needs to driving a strategic roadmap. It is challenging. It will require someone who will be in the details while traversing various levels of management and engagement.

Additional Responsibilities Include:

* Maintain the Instructor Accreditation and related Instructor growth programs. These programs provide the framework around onboarding, training, skilling, development, and quality measurements for all Instructors supporting AppleCare curriculums. You will review and analyze training performance and trends, identify gaps and opportunities, and partner with global partners to drive strategic solutions and program improvements. -Maintain the Instructor Quality Standards form used to evaluate an Instructor's training delivery skills, and the continued growth and evolution of the form, ensuring that it is continuing to meet the expectations of our global audience, and that it's driving quality delivery skills and behaviors in the classroom. -Manage the global Instructor Quality Standards Calibrations each quarter by partnering with regional team members to promote participation, create program improvements, analyze trends and results, and develop strategic solutions to drive higher quality results in all regions. -Coordinate with multiple business groups to deliver best-in class support experiences for our training audience while recognizing the nuances of internal and external policy and program development along with unique global and regional needs. -Drive program changes and updates through collaboration and partnership with leaders around the globe while accounting for cultural and regional differences. Oversee and design performance management tools used by Training Managers to support and develop Instructors. -Identify needs, trends, gaps, and redundancies in performance reports and drive strategic solutions. -See around corners and proactively predict risks and challenges while simultaneously identifying appropriate mitigation plans.

Education & Experience

Bachelors degree or equivalent experience

Technical Delivery Program Manager – AWS Migration


REMOTE Role

Main offices / team members in:

• Minneapolis, MN
• Plano, TX

6-month + contract with intent to convert to FTE. Conversion salary range is $130K - $140K + bonus DOQ

Looking for a technical Delivery Program-level Manager who has proven experience working directly on a recent AWS Migration initiative. Understands and has recent experience driving the process of on-prem to cloud migration ( security protocols, testing, migration efforts from app dev to infrastructure, etc).

Looking for a technically confident / comfortable program-level resource who loves to deliver!

Our long time, direct client is looking to add another Delivery Managers (sole contributor), to their Technical Delivery Team. Our client has over 70M consumers on their product/platforms across the globe! This TDM team is approximately 15 working in internal / external initiatives. Specifically for this role, you will be driving the on-prem to AWS migration of their large, revenue producing, customer facing platform/product. Will be working with internal stakeholders ( App Devs, Devops, Infrastructure, QA, InfoSec, leadership, etc. ).

This is a unique role where, delivery, project management, Agile, Scrum, customer facing skills all come together! This resource will partner with internal stakeholders, driving their internal infrastructure and applications on-prem to AWS cloud.

• Proven success of projects / programs / products working in Project Manager, Program Manager, Product Owner, Delivery Manager type capacities
• Technically savvy w/ on-prem to AWS migration ( start to finish)
  • • EC2, Lightsail, S3, Aurora, DynamoDB
    • Proven ability to also speak technically about the process and past accomplishments moving a product / platform from onprem to AWS cloud.
      • Lifecycle management, driving multiple dispersed teams, etc.
• Proven experience creating project plans, milestone schedules, resource plans, budgets, risk mitigation, documentation, and communication of project status to execs and customers, product implementation, etc.
• Proven experience and passion for Scrum

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
ICS is an Equal Opportunity Employer.