SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients' technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The SDI Delivery Executive leads development work teams on a client projects. The position requires the desire and ability to coach and mentor employees, including formal review and evaluation of project team members and direct reports. The incumbent participates in defining the technical strategy direction for fulfilling clients' needs and to handle all areas of system design and development. The incumbent is expected to participate in business development by expanding SDI's presence in current clients, as well as finding new project opportunities where possible.
Responsibilities
- Deliver client/project revenue and profit equal to or above the SDI budget
- Maintain project plan(s) and report status on a set timeframe (i.e. weekly, bi-weekly or monthly)
- Project delivery
- Maintain project quality
- Directs the implementation and execution of new/upgraded systems via well-defined plans including procedures, deadlines, and accountability
- Responsible for client satisfaction
- Assist business development with sales pursuits
- Responsible for client account management
- Maintain and expand executive client relationships on assigned project(s)
- Identify, interview, and recommend hires needed to staff project(s)
- Determine training needed for consultants on assigned project(s)
- Development of effective working relationships with key clients to facilitate communication and technology understanding
- Coordinate consistent, efficient communication with clients and business development
- Coordinate activities between business development, portfolio executives, marketing, finance, and legal
- Quality Assurance and overall productivity standards
- Responsible for contract compliance including Service Level Agreements and/or required performance reporting
- Supervisory oversight and responsibility for cost, schedule, and technical performance
- Ensures Program performance and customer satisfaction
- Assure that consistent governance, documentation, process and procedure strategies are in place for all supported systems
- Resolution of escalated problems or queries to the client's satisfaction, and implementation of actions to prevent a recurrence
- Work with the business areas to plan and schedule any work that impacts availability and future usability
- Manage the activities of multiple technology leaders and other project resources
- Validate the time and expense entry process for the account
- Ensure the annual review process is followed for project team members
- Manage the project team's utilization
- Manage program/project budgets and coordinate the invoice process
- Provide regular forecast updates for revenue, cost, and profit
- Contribute to the account planning process
- Maintain estimate-to-complete (ETC) project financials
- Update sales pipeline in HubSpot
Metrics for Success
- Client / Project revenue and margin
- Client revenue growth
- Client satisfaction
- A/R and zero tolerance on write-offs
Requirements
- 10+ Years experience of consulting experience
- Hands-on management of large project teams with diverse functional/technical skills
- Ability to maintain project plan(s)/schedules in MS Project / SmartSheets / Other Tools and report status on a set timeframe (i.e. weekly, bi-weekly or monthly)
- Pre-sales engineering / business development experience with growing existing and establishing new accounts
- Experience working with or at large Investor Owned Gas, Electric, Water, Wastewater Utilities is preferred
- Tier 1/Tier 2 consulting firm preferred
- Big Data Project and Data Analysis experience (PowerBI, other tools) is a plus
- Application / Infrastructure Managed Services experience a plus
Other
- PMP certification / PROSCI certification is a plus
- Excellent written, oral and listening communication skills
- Professional communication skills for client support
- Strong analytic and troubleshooting skills
- Excellent project management skills, including the ability to lead, facilitate, and organize
- Must have good leadership and interpersonal skills
- Self-motivated and self-directed
- Flexible schedule for off-hour responsibilities/emergencies
- Commitment to company values
- Bachelor's degree in a related field
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COVID-19 Vaccine Statement
This position will be required to disclose their COVID-19 vaccination status.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.