Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Vendavo Delivery Specialist||Experis Us, Inc.||Milwaukee, WI||Feb 02, 2016||$172,466|
|Solution & Service Delivery Specialist||Solvay USA Inc.||Cranbury, NJ||Nov 20, 2015||$137,048|
|Technology Delivery Specialist||CSAA Insurance Exchange||Glendale, AZ||Apr 14, 2015||$136,885|
|Business and Technology Delivery Specialist||Accenture LLP||New York, NY||Jan 04, 2016||$130,673|
|Business and Technology Delivery Specialist||Accenture LLP||Baltimore, MD||Jan 04, 2016||$130,673|
|Business and Technology Delivery Specialist||Accenture LLP||Boston, MA||Jan 04, 2016||$130,673|
|Senior Delivery Specialist||EMC Corporation||Palo Alto, CA||Oct 01, 2015||$125,000|
|ETL Delivery Specialist||Collabera Inc.||San Ramon, CA||Jun 06, 2016||$125,000|
|Vendavo Delivery Specialist||Experis Us, Inc.||Milwaukee, WI||Apr 27, 2015||$125,000|
|Senior Delivery Specialist||Cast Software, Inc.||New York, NY||Dec 31, 2016||$124,987|
|Senior Delivery Specialist||EMC Corporation||Lisle, IL||Nov 23, 2015||$123,718 -
|Product and Delivery Specialist||McKinsey & Company, Inc. United States||New York, NY||Aug 10, 2016||$123,600|
|Senior Delivery Specialist||EMC Corporation||Warren, NJ||Sep 05, 2016||$122,850|
|Senior Delivery Specialist||EMC Corporation||Dallas, TX||Dec 28, 2015||$106,508|
|Senior Delivery Specialist||EMC Corporation||Peoria, AZ||Jan 07, 2016||$105,934|
|Senior Delivery Specialist||EMC Corporation||Memphis, TN||Feb 23, 2015||$105,000 -
|Senior Delivery Specialist||EMC Corporation||Farmington Hills, MI||Jan 18, 2016||$105,000|
|Senior Delivery Specialist||EMC Corporation||Dallas, TX||May 19, 2016||$105,000|
|Senior Delivery Specialist||EMC Corporation||Hopkinton, MA||Aug 12, 2015||$105,000|
|Senior Delivery Specialist||EMC Corporation||New York, NY||Mar 10, 2016||$104,936 -
|Senior Delivery Specialist||EMC Corporation||Warren, NJ||Mar 10, 2016||$104,936 -
|Senior Delivery Specialist||EMC Corporation||Mason, OH||Dec 19, 2015||$92,000 -
|Project Delivery Specialist, Technology, Info Mgmt, Info Delivery||Deloitte Consulting LLP||Arlington, VA||May 26, 2016||$91,334 -
|Project Delivery Specialist||Deloitte Consulting LLP||Arlington, VA||Jan 13, 2016||$91,334 -
|Senior Delivery Specialist||EMC Corporation||Bellevue, WA||Sep 17, 2015||$90,043|
|Advisory Delivery Specialist||EMC Corporation||McLean, VA||Sep 23, 2016||$90,000 -
|Project Delivery Specialist||Deloitte Consulting LLP||Bethesda, MD||Nov 30, 2015||$89,669 -
|Advisor: Delivery Specialist||CSC Covansys Corporation||Naperville, IL||Jul 27, 2015||$88,546|
|Delivery Specialist||EMC Corporation||Warren, NJ||Oct 21, 2015||$88,200|
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