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Become A Delivery Specialist

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Working As A Delivery Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,574

    Average Salary

What Does A Delivery Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Delivery Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Delivery Specialist Jobs

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Delivery Specialist Career Paths

Delivery Specialist
Operations Manager General Manager
Account Manager
5 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Project Manager General Manager Account Manager
Client Services Manager
7 Yearsyrs
Trainer Specialist Data Analyst
Data Manager
6 Yearsyrs
Analyst Engineer Senior Software Engineer
Development Manager
8 Yearsyrs
Truck Driver Delivery Driver Sales Consultant
District Sales Manager
7 Yearsyrs
Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Operations Manager Project Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Route Driver Delivery Driver Operations Manager
Information Technology Manager
8 Yearsyrs
Analyst Systems Analyst Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Trainer Operations Manager Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
Relationship Manager
6 Yearsyrs
Business Analyst Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Route Driver Service Technician Service Manager
Service Director
10 Yearsyrs
Truck Driver Dispatcher Operations Manager
Supply Chain Manager
10 Yearsyrs
Technical Support Specialist Systems Analyst
Systems Manager
7 Yearsyrs
Warehouse Supervisor Site Manager Technical Recruiter
Technical Account Manager
7 Yearsyrs
Sales Consultant Sales Manager Technician
Technical Manager
7 Yearsyrs
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Delivery Specialist Demographics

Gender

Male

64.7%

Female

33.7%

Unknown

1.6%
Ethnicity

White

61.5%

Hispanic or Latino

16.6%

Black or African American

11.0%

Asian

7.0%

Unknown

3.9%
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Languages Spoken

Spanish

62.6%

French

5.6%

Hindi

3.7%

German

3.7%

Vietnamese

2.8%

Carrier

2.8%

Samoan

1.9%

Mandarin

1.9%

Russian

1.9%

Portuguese

1.9%

Chinese

1.9%

Urdu

1.9%

Gujarati

0.9%

Dutch

0.9%

Korean

0.9%

Armenian

0.9%

Thai

0.9%

Cantonese

0.9%

Dakota

0.9%

Greek

0.9%
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Delivery Specialist Education

Schools

University of Phoenix

21.0%

University of Central Arkansas

7.0%

Liberty University

7.0%

San Jose State University

4.8%

University of Central Florida

4.8%

Ashford University

4.3%

Strayer University

4.3%

Kaplan University

4.3%

University of North Carolina at Charlotte

4.3%

University of North Alabama

3.8%

University of Texas at San Antonio

3.8%

Georgia State University

3.8%

DePaul University

3.8%

Northern Virginia Community College

3.8%

University of North Dakota

3.2%

Villanova University

3.2%

El Paso Community College

3.2%

University of Arkansas at Little Rock

3.2%

Auburn University

3.2%

Boise State University

3.2%
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Majors

Business

28.5%

Criminal Justice

6.3%

General Studies

4.9%

Psychology

4.8%

Computer Science

4.7%

Communication

4.6%

Marketing

4.6%

Accounting

4.6%

Management

4.2%

Automotive Technology

3.7%

Health Care Administration

3.6%

Information Technology

3.6%

Computer Information Systems

3.6%

Liberal Arts

3.2%

Finance

3.1%

Education

2.7%

History

2.6%

Political Science

2.5%

Sociology

2.2%

Nursing

2.1%
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Degrees

Bachelors

36.6%

Other

30.9%

Associate

14.2%

Masters

9.6%

Certificate

5.7%

Diploma

2.0%

Doctorate

0.7%

License

0.4%
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Job type you want
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Internship
Temporary

Real Delivery Specialist Salaries

Job Title Company Location Start Date Salary
Vendavo Delivery Specialist Experis Us, Inc. Milwaukee, WI Feb 02, 2016 $172,466
Solution & Service Delivery Specialist Solvay USA Inc. Cranbury, NJ Nov 20, 2015 $137,048
Technology Delivery Specialist CSAA Insurance Exchange Glendale, AZ Apr 14, 2015 $136,885
Business and Technology Delivery Specialist Accenture LLP New York, NY Jan 04, 2016 $130,673
Business and Technology Delivery Specialist Accenture LLP Baltimore, MD Jan 04, 2016 $130,673
Business and Technology Delivery Specialist Accenture LLP Boston, MA Jan 04, 2016 $130,673
Senior Delivery Specialist EMC Corporation Palo Alto, CA Oct 01, 2015 $125,000
ETL Delivery Specialist Collabera Inc. San Ramon, CA Jun 06, 2016 $125,000
Vendavo Delivery Specialist Experis Us, Inc. Milwaukee, WI Apr 27, 2015 $125,000
Senior Delivery Specialist Cast Software, Inc. New York, NY Dec 31, 2016 $124,987
Senior Delivery Specialist EMC Corporation Lisle, IL Nov 23, 2015 $123,718 -
$136,090
Product and Delivery Specialist McKinsey & Company, Inc. United States New York, NY Aug 10, 2016 $123,600
Senior Delivery Specialist EMC Corporation Warren, NJ Sep 05, 2016 $122,850
Senior Delivery Specialist EMC Corporation Peoria, AZ Jan 07, 2016 $105,934
Senior Delivery Specialist EMC Corporation Pittsburgh, PA Jan 10, 2015 $105,000
Senior Delivery Specialist EMC Corporation Hopkinton, MA Aug 12, 2015 $105,000
Senior Delivery Specialist EMC Corporation Memphis, TN Feb 23, 2015 $105,000 -
$111,600
Senior Delivery Specialist EMC Corporation Farmington Hills, MI Jan 18, 2016 $105,000
Senior Delivery Specialist EMC Corporation Dallas, TX May 19, 2016 $105,000
Senior Delivery Specialist EMC Corporation New York, NY Mar 10, 2016 $104,936 -
$121,839
Senior Delivery Specialist EMC Corporation Warren, NJ Mar 10, 2016 $104,936 -
$121,839
Delivery Specialist EMC Corporation Warren, NJ Jun 15, 2015 $93,101 -
$100,000
Senior Delivery Specialist EMC Corporation Mason, OH Dec 19, 2015 $92,000 -
$124,000
Project Delivery Specialist Deloitte Consulting LLP Arlington, VA Jan 13, 2016 $91,334 -
$148,400
Project Delivery Specialist, Technology, Info Mgmt, Info Delivery Deloitte Consulting LLP Arlington, VA May 26, 2016 $91,334 -
$122,000
Senior Delivery Specialist EMC Corporation Bellevue, WA Sep 17, 2015 $90,043
Advisory Delivery Specialist EMC Corporation McLean, VA Sep 23, 2016 $90,000 -
$126,650
Project Delivery Specialist Deloitte Consulting LLP Bethesda, MD Nov 30, 2015 $89,669 -
$122,000
Advisor: Delivery Specialist CSC Covansys Corporation Naperville, IL Jul 27, 2015 $88,546

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Top Skills for A Delivery Specialist

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  1. Customer Service
  2. Auto
  3. New Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Process orders for fortune 500 companies Contact customer about telecommunication services Email Research issues related to customer services
  • Developed and launched automation solutions to maintain productivity during volume spikes thereby boosting overall throughput by 20%.
  • Coordinate and develop sales displays, special deliveries, and new merchandise resets.
  • Take delivery instructions from supervisors.
  • Analyzed and rectify customer concerns using Bob's Discount Furniture established procedures.

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Top Delivery Specialist Employers

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