How to hire a delivery specialist

How to hire a delivery specialist, step by step

Here's a step-by-step delivery specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a delivery specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new delivery specialist
• Step 8: Go through the hiring process checklist

What does a delivery specialist do?

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1. Identify your hiring needs

   First, determine the employments status of the delivery specialist you need to hire. Certain delivery specialist roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect delivery specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of delivery specialists and their corresponding salaries.

   Type of Delivery Specialist	Description	Hourly rate
   Delivery Specialist	Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area. They drive trucks with a gross vehicle weight (GVW)—the combined weight of the vehicle, passengers, and cargo—of 26,000 pounds or less... Show more	$29-61
   Customer Service And Driver	A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary... Show more	$13-21
   Warehouse/Driver	A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • CDL
   • Exceptional Client
   • Customer Service
   • Cleanliness
   • Product Knowledge
   • Work Ethic
   • Inventory Control
   • HR
   • Delivery Vehicle
   • Develop Strong Relationships
   • Java
   • Service Delivery
   • SQL
   • Math

   Check all skills

   Responsibilities:

   • Manage servers and logs for reporting using SQL application environment.
   • Maintain CDL to drive delivery truck.
   • Maintain cleanliness and organization of order storage area.
   • Keep warehouse items neatly organize to facilitate ordering of new inventory.
   • Perform custodial duties inside/outside to ensure overall shop cleanliness and tidiness throughout work day.
   • Warehouse operations including coordinate customer pickup retrieval, shipment packaging, and warehouse stocking.

   More delivery specialist duties

3. Make a budget

   Including a salary range in your delivery specialist job description helps attract top candidates to the position. A delivery specialist salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a delivery specialist in Oklahoma may be lower than in California, and an entry-level delivery specialist usually earns less than a senior-level delivery specialist. Additionally, a delivery specialist with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average delivery specialist salary

   $88,972yearly

   $42.77 hourly rate

   ---

   Entry-level delivery specialist salary

   $61,000 yearly salary

   Updated December 15, 2025

   Average delivery specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$114,080	$55
   2	Arizona	$97,933	$47
   3	Virginia	$96,170	$46
   4	New York	$95,188	$46
   5	Illinois	$94,068	$45
   6	Massachusetts	$93,947	$45
   7	Washington	$93,229	$45
   8	Maryland	$90,729	$44
   9	Texas	$90,364	$43
   10	Oregon	$88,035	$42
   11	Connecticut	$85,475	$41
   12	Michigan	$84,424	$41
   13	Ohio	$83,225	$40
   14	Pennsylvania	$82,915	$40
   15	North Carolina	$81,055	$39
   16	Maine	$79,042	$38
   17	Indiana	$78,831	$38
   18	Georgia	$77,845	$37
   19	Wisconsin	$75,553	$36
   20	Florida	$75,300	$36

   Average delivery specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	McKinsey & Company Inc	$133,853	$64.35	21
   2	Toyota Financial Svc	$105,891	$50.91	1
   3	Citi	$105,804	$50.87
   4	iland Cloud	$103,859	$49.93
   5	The Dow Chemical Company	$100,669	$48.40
   6	CompuGain	$98,725	$47.46
   7	DXC Technology	$98,233	$47.23	7
   8	Amphenol	$97,951	$47.09	2
   9	Standard Chartered	$97,745	$46.99	6
   10	Epsilon	$96,902	$46.59
   11	Genesys	$94,116	$45.25
   12	Deloitte	$93,302	$44.86	422
   13	EMC	$92,996	$44.71
   14	NTT Data International L.L.C.	$92,594	$44.52	63
   15	Adobe	$92,180	$44.32
   16	Convercent	$92,042	$44.25
   17	Accenture	$91,502	$43.99	130
   18	The Walt Disney Company	$90,438	$43.48	10
   19	Bayforce	$90,160	$43.35
   20	KDL	$89,448	$43.00	1

4. Writing a delivery specialist job description

   A good delivery specialist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a delivery specialist job description:

   Delivery specialist job description example

   Possess a comprehensive knowledge of the OLD system. Deliver OLD Orders to Chick-fil-A Guests Serve in the restaurant when their aren't any deliveries to be made Align with Directors, Shift Leaders and OLD Coordinator General Responsibilities Comprehensive knowledge of the OLD system
   a. Monitor ETA and On-Time % and make any necessary adjustments within Digital Q to maximize deliveries AND guest experience. Assign OLD deliveries.
   a. Monitor all incoming orders.
   b. Dispatch/assign orders to Drivers via the Bringg app that ensures quality food and timeliness of the deliveries for the guest.
   c. Proactively manage order batching to achieve desired productivity. Oversee OLD Drivers.
   a. Ensure that OLD Drivers are following delivery protocol, food safety, etc. This includes being on time and ready when their shift begins, proper uniform, etc.
   b. Ensure OLD Drivers are assisting in the restaurant when not delivering orders.
   c. Assist Drivers with order assembly as needed.
   d. Ensure drivers maintain/clean company-owned vehicles, refresh gas, complete checklist, etc., prior to and at the completion of their shifts. Serve FOH Team
   a. Answer the restaurant telephone during dispatching hours.
   b. When possible, assist the Shift Leader with guests – take phone catering orders/guest recovery via HEARD model.
   c. Proactively seek opportunities to assist FOH team Organizational Alignment
   a. Connect with the OLD Specialist as needed or once a month at minimum.
   b. Serve in a Team Member capacity when not serving as OLD Dispatcher.
   Requirements Available to work a minimum of 25 hours per week Understand the expectation of Chick-fil-A customer service standards and operational excellence THIS POSITION REQUIRES YOU TO BE OVER THE AGE OF 18. Skills Outgoing and fun Great attitude Hard working Dependable Honest Demonstrate leadership attributes Team-player Positive attitude & role model Responsive to team’s needs Takes initiative Works to serve others Motivated to grow and to learn Great verbal communicator Outgoing/friendly/patient Desire for ongoing training/education Detailed & keenly observant Passion for procedural discipline Able to lift 40 - 60 pounds on a consistent basis

   Copy this example

   

5. Post your job

   To find the right delivery specialist for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with delivery specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit delivery specialists who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your delivery specialist job on Zippia to find and recruit delivery specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit delivery specialists, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new delivery specialist

   Once you have selected a candidate for the delivery specialist position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new delivery specialist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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