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What does a delivery specialist do?

Updated January 8, 2025
7 min read
What does a delivery specialist do

A delivery specialist is responsible for handling customers' inquiries and concerns regarding an organization's goods and services before proceeding with delivery plans. Delivery specialists demonstrate the products' features and other necessary information before the customers purchase the products. They also coordinate with distribution and warehouse centers to ensure the adequacy of stock to avoid delays and follow shipment details. A delivery specialist should be highly communicative and organizational, especially on updating customers' information on the database and accurate processing of payments.

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Delivery specialist responsibilities

Here are examples of responsibilities from real delivery specialist resumes:

  • Manage servers and logs for reporting using SQL application environment.
  • Maintain CDL to drive delivery truck.
  • Maintain cleanliness and organization of order storage area.
  • Keep warehouse items neatly organize to facilitate ordering of new inventory.
  • Perform custodial duties inside/outside to ensure overall shop cleanliness and tidiness throughout work day.
  • Warehouse operations including coordinate customer pickup retrieval, shipment packaging, and warehouse stocking.
  • Utilize time management skills to facilitate the timely delivery and pickup of residential and corporate packages during the busy holiday season.
  • Learned how to work electronic DIAD systems and collect signatures along with other necessary documents.

Delivery specialist skills and personality traits

We calculated that 17% of Delivery Specialists are proficient in CDL, Exceptional Client, and Customer Service. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Math skills.

We break down the percentage of Delivery Specialists that have these skills listed on their resume here:

  • CDL, 17%

    Design & Implementation of CDL, Integration of Physical tape libraries.

  • Exceptional Client, 11%

    Delivered exceptional client service with a consultative, collaborative, solutions-oriented approach.

  • Customer Service, 10%

    Deliver ongoing maintenance and monitor participants' progress in Professional Management plans ensuring that strict customer service requirements are met.

  • Cleanliness, 8%

    Maintained cleanliness and organization of order storage area.

  • Product Knowledge, 5%

    Trained in Product Knowledge and Automotive Functions necessary to Retail Customer Assistance.

  • Work Ethic, 5%

    Promoted to lead driver because of route knowledge, strong work ethic and problem solving initiative.

Common skills that a delivery specialist uses to do their job include "cdl," "exceptional client," and "customer service." You can find details on the most important delivery specialist responsibilities below.

Customer-service skills. The most essential soft skill for a delivery specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." Additionally, a delivery specialist resume shows how their duties depend on customer-service skills: "provided proactive recommendations to the customer for improving their use of emc storage solutions to help maximize their satisfaction with emc. "

Hand-eye coordination. Another essential skill to perform delivery specialist duties is hand-eye coordination. Delivery specialists responsibilities require that "drivers need to observe their surroundings at all times while operating a vehicle." Delivery specialists also use hand-eye coordination in their role according to a real resume snippet: "receive and pull orders organization of orders daily route coordination maintain customer relations upon delivery"

Math skills. delivery specialists are also known for math skills, which are critical to their duties. You can see how this skill relates to delivery specialist responsibilities, because "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." A delivery specialist resume example shows how math skills is used in the workplace: "developed and presented math banking presentations for (k-12). "

Patience. A big part of what delivery specialists do relies on "patience." You can see how essential it is to delivery specialist responsibilities because "when driving through heavy traffic congestion, delivery drivers must remain calm and composed." Here's an example of how this skill is used from a resume that represents typical delivery specialist tasks: "gained experience skills used patience, customer service and communication. "

Sales skills. Another crucial skill for a delivery specialist to carry out their responsibilities is "sales skills." A big part of what delivery specialists relies on this skill, since "driver/sales workers are expected to persuade customers to purchase new or different products." How this skill relates to delivery specialist duties can be seen in an example from a delivery specialist resume snippet: "provide assistance to emc customers with post-sales training. "

Visual ability. Another skill commonly found on delivery specialist job descriptions is "visual ability." It can come up quite often in delivery specialist duties, since "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." Here's an example from a resume of how this skill fits into day-to-day delivery specialist responsibilities: "load delivery vehicle and visually check items for damage. "

All delivery specialist skills

The three companies that hire the most delivery specialists are:

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Compare different delivery specialists

Delivery specialist vs. Customer service and driver

A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.

If we compare the average delivery specialist annual salary with that of a customer service and driver, we find that customer service and drivers typically earn a $53,454 lower salary than delivery specialists make annually.Even though delivery specialists and customer service and drivers are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require cdl, customer service, and inventory control in the day-to-day roles and responsibilities.

While similarities exist, there are also some differences between delivery specialists and customer service and driver. For instance, delivery specialist responsibilities require skills such as "exceptional client," "cleanliness," "product knowledge," and "work ethic." Whereas a customer service and driver is skilled in "dot," "pickup," "routine maintenance," and "patients." This is part of what separates the two careers.

Customer service and drivers tend to reach similar levels of education than delivery specialists. In fact, customer service and drivers are 2.7% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

Delivery specialist vs. Warehouse/driver

A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.

On average, warehouse/drivers earn a $54,972 lower salary than delivery specialists a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both delivery specialists and warehouse/drivers have skills such as "cdl," "customer service," and "cleanliness. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that delivery specialist responsibilities requires skills like "exceptional client," "product knowledge," "work ethic," and "hr." But a warehouse/driver might use other skills in their typical duties, such as, "basic math," "pallets," "load trucks," and "safety regulations."

In general, warehouse/drivers achieve similar levels of education than delivery specialists. They're 3.6% less likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.

Delivery specialist vs. Cook and delivery driver

A cook/delivery driver is responsible for the food preparation and delivering these food items to the customers. Cook/delivery drivers process the orders accurately and handle the food delivery based on the agreed time and location. They carefully inspect the food items before loading and unloading to the vehicle, ensuring its safe storage while on the road. A cook/delivery driver also processes payments, responds to customers' inquiries and concerns, and handles complaints by issuing replacement or refunds as needed. They should also adhere to strict sanitary standards and hygienic procedures at all times during operations.

On average scale, cook and delivery drivers bring in lower salaries than delivery specialists. In fact, they earn a $54,022 lower salary per year.delivery specialists and cook and delivery drivers both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "customer complaints," and "customer satisfaction," but they differ when it comes to other required skills.

The required skills of the two careers differ considerably. For example, delivery specialists are more likely to have skills like "cdl," "exceptional client," "cleanliness," and "product knowledge." But a cook and delivery driver is more likely to have skills like "clean kitchen," "food preparation," "pos," and "safety standards."

Most cook and delivery drivers achieve a similar degree level compared to delivery specialists. For example, they're 3.8% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

Delivery specialist vs. Courier delivery driver

A courier delivery driver is responsible for distributing parcels and packages from the warehouse to various recipients according to the area of designation. Courier delivery drivers verify the delivery details to ensure the efficient and timely delivery of parcels to prevent delays and possible customer complaints. They also operate the delivery vehicle, requiring them to have comprehensive knowledge of engine maintenance and repairs. A courier delivery driver must have excellent communication and organizational skills, especially in taking care of the parcels properly to avoid any damage upon delivery.

Courier delivery drivers typically earn lower pay than delivery specialists. On average, courier delivery drivers earn a $51,477 lower salary per year.According to resumes from delivery specialists and courier delivery drivers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "cdl," "customer service," and "delivery vehicle. "

Even though a few skill sets overlap between delivery specialists and courier delivery drivers, there are some differences that are important to note. For one, a delivery specialist might have more use for skills like "exceptional client," "cleanliness," "product knowledge," and "work ethic." Meanwhile, some responsibilities of courier delivery drivers require skills like "fedex," "excellent interpersonal," "safety policies," and "dependability. "

Courier delivery drivers reach similar levels of education compared to delivery specialists, in general. The difference is that they're 2.7% more likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.

Types of delivery specialist

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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