What does a delivery supervisor do?
A delivery supervisor coordinates and oversees the daily performance of delivery teams, ensuring operations run smoothly and efficiently according to company standards and policies. They are usually found at offices, tracking and maintaining an open communication line with delivery drivers to delegate responsibilities, ensure clients receive their orders timely and accurately, maintain records, and solve issues when any arise. They also conduct regular inspections and assessments, review and produce reports, develop and implement plans, and conduct research to create strategies that will optimize the daily operations.
Delivery supervisor responsibilities
Here are examples of responsibilities from real delivery supervisor resumes:
- Oversee activities directly relate to achieving the client SLA s and redefining the SLA s as and when the need arises.
- Manage servicing of business customers/end user requests/issues strictly adhering to SLA.
- Lead software development, process re-engineering and technical architecture implementations to advance project capabilities and overall performance.
- Use the GPS system back before everyone have smartphones.
- Used hand-held computers, dollies, forklifts and pallet jacks to facilitate deliveries.
- Utilize GPS tracking to identify areas of improvement, excess idling and adherence to routing.
- Moderate weekly status calls for project team and client updates; monitor KPI reports to ensure target goals would be meet.
- Show leadership skills and responsibilities.
- Schedule and accompany patients to medical appointments and outings.
- Initiate and chair cross-divisional early life cycle SDLC dependency identification committee.
- Monitor patients transport tracking system and advance technology for optimal transport service efficiency.
- Receive a promotion to general manager base on unmatch performance, leadership and trustworthiness.
- Pioneer offshore development processes for organization while establishing infrastructure and security to meet HIPAA and SOX requirements.
- Gather business requirements and feedback to ensure appropriate selection of infrastructure services used within the business region.
- Manage multiple application architecture, technical architectures, and application support leads in evaluating and planning work across teams.
Delivery supervisor skills and personality traits
We calculated that 14% of Delivery Supervisors are proficient in DOT, CDL, and Customer Satisfaction. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Delivery Supervisors that have these skills listed on their resume here:
- DOT, 14%
Manage DOT regulatory documentation, employee reviews, delivery/inventory cycle counts, and delivery audits.
- CDL, 10%
Operated 42-foot tractor/trailer (Class A CDL) with excellent safety record.
- Customer Satisfaction, 8%
Trained associates in the areas of procedure and guideline enhancements, database management, customer satisfaction/conflict resolution and overall project management.
- Develop Team, 7%
Staff, train, evaluate and develop team members.
- Logistics, 6%
Scheduled and prioritized assignments and controlled logistics for the Delivery Department.
- Customer Service, 5%
Train new drivers in delivery procedures* Plan and route deliveries* Answer phones and provide customer service* Assist owner with everyday operations
Common skills that a delivery supervisor uses to do their job include "dot," "cdl," and "customer satisfaction." You can find details on the most important delivery supervisor responsibilities below.
Analytical skills. To carry out their duties, the most important skill for a delivery supervisor to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Delivery supervisors often use analytical skills in their day-to-day job, as shown by this real resume: "perform computer data entry, ran a 10-key calculator along with other office functions. "
Business skills. Another essential skill to perform delivery supervisor duties is business skills. Delivery supervisors responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Delivery supervisors also use business skills in their role according to a real resume snippet: "achieved a dramatic reduction in customer complaints leading to retained business. "
Communication skills. This is an important skill for delivery supervisors to perform their duties. For an example of how delivery supervisor responsibilities depend on this skill, consider that "it managers must explain their work to top executives and give clear instructions to their subordinates." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a delivery supervisor: "retail sales/communications developed outstanding customer relationships by individualizing each person and recalling pertinent facts from previous communications. ".
Leadership skills. For certain delivery supervisor responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a delivery supervisor rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what delivery supervisors do: "utilized leadership abilities to effectively run shifts, appoint tasks, and solve customer issues. "
Organizational skills. A commonly-found skill in delivery supervisor job descriptions, "organizational skills" is essential to what delivery supervisors do. Delivery supervisor responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how delivery supervisor duties rely on organizational skills in this resume example: "obtained great customer service and relationship skills, conflict resolution, time management, strategic planning, multitasking and organizational skills. "
The three companies that hire the most delivery supervisors are:
- Adecco34 delivery supervisors jobs
- Reyes Holdings11 delivery supervisors jobs
- Mondelēz International8 delivery supervisors jobs
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Compare different delivery supervisors
Delivery supervisor vs. Yard manager
A transportation coordinator is responsible for monitoring the timely deliveries of goods and services based on the shipment agreement. Transportation coordinators track the delivery logistics, assigning fast routes to drivers to avoid possible delays, and adhere to the deadline. They assist in loading and unloading merchandise from the distribution trucks, inspecting the items for defects and inconsistencies, and move the products in safe storage areas. A transportation coordinator may also operate warehouse tools and equipment, as well as perform data processing to update stock information on the software system and investigate delivery issues.
These skill sets are where the common ground ends though. The responsibilities of a delivery supervisor are more likely to require skills like "dot," "customer satisfaction," "develop team," and "delivery schedules." On the other hand, a job as a yard manager requires skills like "equipment maintenance," "cash handling," "yard inventory," and "inventory management." As you can see, what employees do in each career varies considerably.
Yard managers tend to reach similar levels of education than delivery supervisors. In fact, yard managers are 2.5% less likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.Delivery supervisor vs. Transportation coordinator
A route manager determines strategic routes transport vehicles may take to every destination. A route manager's primary responsibility is to mark the shortest and fastest way to the customer's destination. The route manager also collects information from various road network sources and gets live updates of the current traffic situation in a given area. Through the route manager, transport vehicles become useful, productive, and efficient. The route manager also surveys existing routes and updates them whenever needed.
Each career also uses different skills, according to real delivery supervisor resumes. While delivery supervisor responsibilities can utilize skills like "dot," "customer satisfaction," "develop team," and "logistics," transportation coordinators use skills like "patients," "safety rules," "medical appointments," and "tms."
Average education levels between the two professions vary. Transportation coordinators tend to reach similar levels of education than delivery supervisors. In fact, they're 0.7% more likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.Delivery supervisor vs. Route manager
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a delivery supervisor is likely to be skilled in "develop team," "logistics," "delivery schedules," and "safety regulations," while a typical route manager is skilled in "safety issues," "safety targets," "equipment issues," and "regulatory agencies."
When it comes to education, route managers tend to earn similar degree levels compared to delivery supervisors. In fact, they're 1.9% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Delivery supervisor vs. Dispatch manager
Types of delivery supervisor
Updated January 8, 2025
