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Working at Dell

Zippia score 4.8

Overview

JobsSalaryRevenueLocationsReviewsHistoryDemographicsCompetitorsCEO & ExecutivesSubsidiariesFAQs

Dell overview

Industry
Computer
Revenue
$95.6B
Headquarters
Round Rock, TX
Employees
165,000
Founded in
1984
Website
Organization type
Public
CEO
Michael Saul Dell
Social media

Dell is a technology company focusing on computer hardware, software, and services. With a mission to transform computing and provide high-quality solutions, the company empowers people worldwide. Founded in 1984 in Austin, TX by Michael Saul Dell, who currently serves as the CEO, Dell has grown to become an industry leader with an annual revenue of $101.2 billion and a workforce of 165,000 employees.

The company offers a diverse range of products, including laptops, desktops, servers, storage devices, and networking equipment. Dell's major brands include Alienware, Inspiron, and XPS, which cater to various customer segments from casual users to professionals and gamers. With a strong focus on innovation and customer satisfaction, Dell remains committed to delivering the best technology solutions for its global clientele.

Dell's mission statement

To be the world's most successful computer company by providing the best customer experience in the markets we serve.

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4.0/5

Dell employee reviews

Based on 27 ratings

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Job openings at Dell
107 positions
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Dell employee reviews

Dell employee reviews
4.0/5

Based on 27 ratings

Work at Dell? Share your experience.
Employee reviews
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5.0
A zippia user wrote a review on Apr 2023
Pros of working at Dell

Flexibility, Remote, Management, Employee Resource Groups (ERG)

Cons of working at Dell

Long hours

Dell benefits

Flexibility

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1.0
A zippia user wrote a review on Mar 2023
Pros of working at Dell

Good pay and benefits.

Cons of working at Dell

Remote culture was poor, you are just a number there.

Dell benefits

Benefits

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5.0
A zippia user wrote a review on Feb 2022
Pros of working at Dell

Work life balance and team work

Cons of working at Dell

Compensation can be more.

Dell benefits

awards and the total number of leaves

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5.0
A zippia user wrote a review on Oct 2021
Pros of working at Dell

Stress less nd work friendly environment

Cons of working at Dell

Due to marriage left the job

Dell benefits

Package

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5.0
A zippia user wrote a review on Oct 2021
Pros of working at Dell

The culture and environment

Cons of working at Dell

Didn't get the opportunity to work from other country

Dell benefits

Flexibility

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3.0
A zippia user wrote a review on Feb 2021
Pros of working at Dell

The job! Great customer set, great brand and best of all working with smart people with understanding of technology.

Cons of working at Dell

The politics of the job.

Dell benefits

I would say maybe employee discount (17%) but I could find better deals on line for a PC.

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4.0
A zippia user wrote a review on Jan 2021
Pros of working at Dell

how they treat you like a family

Cons of working at Dell

it can be hard sometimes to move up to a higher position

Dell benefits

just having great teammates and also being able to make your own schedule

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1.0
A zippia user wrote a review on Jul 2020
Pros of working at Dell

People are wonderful - direct sales teams really do try to do their best

Cons of working at Dell

Too much of the same, ol' same. Not alot of thought leadership.

Dell benefits

Most have been removed, so there are not a lot of perks.

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4.0
A zippia user wrote a review on May 2020
Pros of working at Dell

Good people, great care for their employees

Cons of working at Dell

Very competitively focused

Dell benefits

Amazing Healthcare, and very much care about their employees

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4.0
A zippia user wrote a review on Dec 2019
Pros of working at Dell

Great benefits; Good people; secure; great work life balance

Cons of working at Dell

not a ton of movement and pay is ok.

Dell benefits

I like that I get $300 to spend on health (gym, fitbit, etc.)

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3.0
A zippia user wrote a review on Nov 2019
Pros of working at Dell

People on my team were easy to get along with and supportive

Cons of working at Dell

Work life balance was not a priority and it was difficult to move up from certain positions.

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5.0
A zippia user wrote a review on Aug 2019
Pros of working at Dell

Great growth opportunities and great management. Plenty of learning opportunities.

Cons of working at Dell

N/A

Dell benefits

Healthcare, 401k

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3.0
A zippia user wrote a review on Jun 2019
Pros of working at Dell

Steady work.

Cons of working at Dell

Work is unenjoyable, no room for professional growth and management is a very mixed bag. Anything is a security violation.

Dell benefits

There are none

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5.0
A zippia user wrote a review on Jul 2018
Pros of working at Dell

At Dell, the number of different roles you can have is limited only by your thinking & attitude.

Cons of working at Dell

No rest,so many staffs around me.no time concession,very bad manager,very bad team leader.there are different roles can have limited only

Dell benefits

Hike,salary high,very good job,very atmospher.

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A reddit user wrote a review on Nov 2014
I know that Dell has a decent turnover rate for employees (My mom is also a technical support team lead, and my father works in sales), did this have a large factor in you being an "ex Dell employee"? Also I hear from my mother that Mike Dell is a pretty cool guy, can you vouch for that, or are my parents dirty liars?

Yes, Dell does care about their employees. They pay to workers the best in the industry. Your parents say the truth, Mike Dell has made strong guidelines for the company.

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A reddit user wrote a review on Nov 2014
Any irate caller experiences or the racist bastards? -"Can I speak to someone who can speak BETTER ENGLISH?" :)

I had many irate caller experiences but very rare someone being racist. Once they know they are at the right place and their problem will be solved, customer go get normal and become friendly. It was hard to tackle drunk customers though. lol

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A reddit user wrote a review on Nov 2014
What is the most common problem of someone calling the tech support?

Virus affected systems, Reinstalling of windows, Internet not working, new setup, accidental damages.

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A reddit user wrote a review on Nov 2014
This one time, I had called Dell Tech support to get my XPS 13 speakers fixed. The rep (Indian) was quite cheerful and eager to help. Asked me to stay on the line while 'she pulls up my system details', forgot to put me on mute and was discussing going for a smoke with her colleagues and 'the caller can wait' (in Hindi: Caller wait karega na, its ok). Sure that pissed me off. Does that happen often? p.s I am Indian too

That does not happen often. As all calls are recorded and there is a separate department who checks those calls. We had alot of checks for quality work. If call recordings are checked and some one was found faulty, they were issued RED ALERTS, and 3 red alerts in 6 months would lead to termination. Maximum limit of making a customer hold was 2 minutes, how she would smoke in 2 minutes, moreover the whole floor place being No smoking area.

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A reddit user wrote a review on Nov 2014
how was the experience working at dell, over all? how would you rate it?

I have a mix experience. The only thing I enjoyed was talking with mindful customers. Otherwise we had hectic targets and changing shift timings.

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A reddit user wrote a review on Nov 2014
Why did you quit?

Career development.

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A reddit user wrote a review on Nov 2014
Did you use a fake name when you answered calls? If so, could you choose what name to use?

Never. We were told to say our name proudly and customer were okay with it. Its more about understanding the customers nerve and what he or she is looking for, if customer is going happy our names hardly matter.

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A reddit user wrote a review on Nov 2014
how big were they on Average Handle Time and First Call Resolution? did you work for Dell, or were you a contractor from a staffing agency? did you work in an actual Dell facility?

I worked directly for Dell. I did worked in actual Dell facility. Average handling time was different for different department. For my team it was 15 minutes. AHT and customer experience was a big issue. I was good and customer experience and problem solving, but never at call time.

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A reddit user wrote a review on Nov 2014
If I was a Dell employee, and I was found having hot sex with an extraterrestrial inside either a) a very large desktop computer, or b) in the Dell offices, would I be fired, disciplined, or rewarded?

obviously - Fired.

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A reddit user wrote a review on Nov 2014
What are some things, if any, about Dell products that customers should know about but don't? PS: Former Dell employee here.

I will tell more about the internal things - The replacement parts are not new, always refurbished. System replacement will only be given if the system is under first 90 days or more than 3 times major parts were replaced and still its not fixed. Dell printers are hell. Else Dell is a nice company, they care about their customer and employees as well.

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A reddit user wrote a review on Nov 2014
What was the dumbest question that you'd consistently get?

consistently I came across many aged customers who bought new laptops with windows 8 which did not had the start button. For example, Once a 90 year old lady called, she said walk me through the setup it took me 2:30 hours to finish the call. Thought she was happy but not happy with missing start button.

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The team at Dell

  • The founders of Dell is Michael Saul Dell.
  • The key people at Dell is Michael Saul Dell.
Key people
Michael Saul Dell

Dell rankings

Dell is ranked #21 on the Best Technology companies to work for in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Dell salaries

Average Dell salary
$98,219
yearly
$47.22 hourly
Updated March 14, 2024

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Dell diversity

9.9
Diversity score
We calculated Dell’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Dell’s workforce.
Dell diversity summary. Zippia estimates Dell's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Dell's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Dell's workforce.
  • Dell has 165,000 employees.
  • 35% of Dell employees are women, while 65% are men.
  • The most common ethnicity at Dell is White (54%).
  • 18% of Dell employees are Hispanic or Latino.
  • 12% of Dell employees are Asian.
  • The average employee at Dell makes $98,219 per year.
  • Dell employees are most likely to be members of the democratic party.
  • Employees at Dell stay with the company for 5.0 years on average.

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Dell office locations

Dell is headquartered in Round Rock, TX

Biggest Dell locations

RankCityJob countAvg. salary
1Round Rock, TX14$93,155
2Austin, TX6$93,287
3Santa Clara, CA5$113,635
4Washington, DC4$102,766
5Minneapolis, MN3$88,829
6Pocatello, ID3$83,021

Dell financial performance

9.8
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Dell currently has 102.3B in revenue. Dell's most recent quarter produced 22.9b (q2'2023).

Dell annual revenue

$102B
$82B
$61B
$41B
$20B
$0
2019
2020
2021
2022
2023
2024

Highest paying Dell competitors

Compare Dell salaries to competitors, including Google, Microsoft, and VMware. Employees at Google earn the highest average yearly salary of $140,774. The salaries at Microsoft average $131,100 per year, and the salaries at VMware come in at $126,075 per year.
RankCompanyAverage salaryJobs
1$140,7740
2$131,1000
3$126,0750
4$120,4090
5$119,9960
6$114,7530
7$111,9620
8$109,5460
9$107,3880
10$105,5720
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Dell FAQs

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    Updated March 14, 2024

    Zippia gives an in-depth look into the details of Dell, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Dell. The employee data is based on information from people who have self-reported their past or current employments at Dell. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Dell. The data presented on this page does not represent the view of Dell and its employees or that of Zippia.

    Dell may also be known as or be related to Dell, Dell Corporation, Dell Corporation LTD, Dell Inc, Dell Inc. and PC's Limited (1984-1987).