Dell reviews

That does not happen often. As all calls are recorded and there is a separate department who checks those calls. We had alot of checks for quality work. If call recordings are checked and some one was found faulty, they were issued RED ALERTS, and 3 red alerts in 6 months would lead to termination. Maximum limit of making a customer hold was 2 minutes, how she would smoke in 2 minutes, moreover the whole floor place being No smoking area.

Yes, Dell does care about their employees. They pay to workers the best in the industry. Your parents say the truth, Mike Dell has made strong guidelines for the company.

I will tell more about the internal things - The replacement parts are not new, always refurbished. System replacement will only be given if the system is under first 90 days or more than 3 times major parts were replaced and still its not fixed. Dell printers are hell. Else Dell is a nice company, they care about their customer and employees as well.

I worked directly for Dell. I did worked in actual Dell facility. Average handling time was different for different department. For my team it was 15 minutes. AHT and customer experience was a big issue. I was good and customer experience and problem solving, but never at call time.

I had many irate caller experiences but very rare someone being racist. Once they know they are at the right place and their problem will be solved, customer go get normal and become friendly. It was hard to tackle drunk customers though. lol

Flexibility, Remote, Management, Employee Resource Groups (ERG)

Long hours

Flexibility

Good pay and benefits.

Remote culture was poor, you are just a number there.

Benefits

Work life balance and team work

Compensation can be more.

awards and the total number of leaves

Stress less nd work friendly environment

Due to marriage left the job

Package

The culture and environment

Didn't get the opportunity to work from other country

Flexibility

The job! Great customer set, great brand and best of all working with smart people with understanding of technology.

The politics of the job.

I would say maybe employee discount (17%) but I could find better deals on line for a PC.

how they treat you like a family

it can be hard sometimes to move up to a higher position

just having great teammates and also being able to make your own schedule

People are wonderful - direct sales teams really do try to do their best

Too much of the same, ol' same. Not alot of thought leadership.

Most have been removed, so there are not a lot of perks.

Good people, great care for their employees

Very competitively focused

Amazing Healthcare, and very much care about their employees

Great benefits; Good people; secure; great work life balance

not a ton of movement and pay is ok.

I like that I get $300 to spend on health (gym, fitbit, etc.)

People on my team were easy to get along with and supportive

Work life balance was not a priority and it was difficult to move up from certain positions.

Great growth opportunities and great management. Plenty of learning opportunities.

N/A

Healthcare, 401k

Steady work.

Work is unenjoyable, no room for professional growth and management is a very mixed bag. Anything is a security violation.

There are none

At Dell, the number of different roles you can have is limited only by your thinking & attitude.

No rest,so many staffs around me.no time concession,very bad manager,very bad team leader.there are different roles can have limited only

Hike,salary high,very good job,very atmospher.

I had many irate caller experiences but very rare someone being racist. Once they know they are at the right place and their problem will be solved, customer go get normal and become friendly. It was hard to tackle drunk customers though. lol

I have a mix experience. The only thing I enjoyed was talking with mindful customers. Otherwise we had hectic targets and changing shift timings.

Career development.

Never. We were told to say our name proudly and customer were okay with it. Its more about understanding the customers nerve and what he or she is looking for, if customer is going happy our names hardly matter.

I worked directly for Dell. I did worked in actual Dell facility. Average handling time was different for different department. For my team it was 15 minutes. AHT and customer experience was a big issue. I was good and customer experience and problem solving, but never at call time.

obviously - Fired.

consistently I came across many aged customers who bought new laptops with windows 8 which did not had the start button. For example, Once a 90 year old lady called, she said walk me through the setup it took me 2:30 hours to finish the call. Thought she was happy but not happy with missing start button.