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Dell field technician skills for your resume and career

Updated January 8, 2025

2 min read

Quoted expert

Joshua Davis Ph.D.

Below we've compiled a list of the most critical dell field technician skills. We ranked the top skills for dell field technicians based on the percentage of resumes they appeared on. For example, 22.9% of dell field technician resumes contained desktop as a skill. Continue reading to find out what skills a dell field technician needs to be successful in the workplace.

15 dell field technician skills for your resume and career

1. Desktop

The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Here's how dell field technicians use desktop:

Field Warranty and Non-warranty technician for Dell laptop, desktop & Servers for Business, Education, Government and Home systems.
Field technician providing next-business day break/ fix repair for Dell desktop and laptop computers.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how dell field technicians use pos:

Enter specific information into appropriate POS equipment, per order speculations, and specific terminal entry methodology.
Configured POS machines and peripherals according to specifications and reported issues with equipment where appropriate.

3. Customer Locations

Customer location refers to the city or unincorporated area of a country, where most of the taxpayer-customer contact takes place. It is the strategic position of occupation where a customer can access the services and products that he/she needs.

Here's how dell field technicians use customer locations:

Received parts shipped directly from Dell warehouses overnight, and traveled to customer locations for on-time next business day service.
Interacted with business, government and home customers both via phone and at customer locations.

4. Mile Radius

Here's how dell field technicians use mile radius:

Performed warranty repairs to Dell computers within 150 mile radius of Clovis, NM.

5. Service Calls

Here's how dell field technicians use service calls:

Take all questions and calls from field technicians in Saint Louis when they require assistance on service calls or proper procedures.
Perform laptops, desktops and tablets service calls to business and residential customers.

6. Lenovo

Here's how dell field technicians use lenovo:

Disassemble and reassemble Lenovo laptop computers.
Build and configure high volume of HP, Apple, Lenovo, Toshiba computers on a daily basis.

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7. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how dell field technicians use troubleshoot:

Repaired DELL portables, desktops, workstations on site working with customers to troubleshoot and fix their computers.
Receive call schedule, Pickup parts, setup appointments, troubleshoot and replace parts at customer site

8. Warranty Repairs

Here's how dell field technicians use warranty repairs:

Performed in-home warranty repairs on all models of Dell computers.
Provide troubleshooting and break fix warranty repair service on Dell computers to include PCs, laptops, servers, and tablets.

9. Network Printers

Here's how dell field technicians use network printers:

Installed network printers and performed network troubleshooting.
Configured network printers with specific network settings as per vendor request.

10. Quality Customer Service

Here's how dell field technicians use quality customer service:

Provide quality customer service and computer support, ensuring quality and making sure service level goals are achieved.
Provided quality customer service and support for designated equipmen.t

11. LCD

Here's how dell field technicians use lcd:

Replace motherboards, NIC, LCD, Hard drives, Ram, Power supply, etc.
Field Replaceable Units that included the items below Motherboard Replacement LCD Screen Replacement Hard Drive Replacement Keyboard and palm rest replacement

12. A+

A+ is a professional certification offered by The Computing Technology Industry Association (CompTIA) to provide IT skills for entry-level IT professions such as service desk analysts and associate network engineers. Having an A+ certification allows for many technical skills including configuring operating systems, troubleshooting devices, and setting up internet networks.

Here's how dell field technicians use a+:

Course of study: PC repair School: Comp Tia Location: FL Certification: A+
Awarded A+ certification with the company.

13. Windows XP

Here's how dell field technicians use windows xp:

Performed on-site migration and deployment of Windows 7 devices to replace Windows XP devices.
Installed/Upgraded/Configured operating systems including: Windows XP and Server 2003.

14. Bios

Here's how dell field technicians use bios:

Initiated software installations Updated drivers and BIOS
Maintained up-to-date BIOS and insured user software was configured properly.

15. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how dell field technicians use software issues:

Provided technical support for hardware and software issues of the client arising at the new image roll out time.
Performed task troubleshooting, accurately resolving network connectivity hardware and software issues.

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What type of skills will young dell field technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

Do you want to know more?

List of dell field technician skills to add to your resume

The most important skills for a dell field technician resume and required skills for a dell field technician to have include:

Desktop
POS
Customer Locations
Mile Radius
Service Calls

Lenovo
Troubleshoot
Warranty Repairs
Network Printers
Quality Customer Service

LCD
A+
Windows XP
Bios
Software Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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