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Dell Support Experts history
Dell Support Experts company history timeline
In 1998 it established a production and customer center in Xiamen, China, raising the number of its overseas plants to three.
In his book Direct from Dell: Strategies That Revolutionized an Industry (1999), Dell outlined the story of the company’s development and provided strategies applicable to all businesses.
In 1999 Dell and his wife, Susan, formed the Michael & Susan Dell Foundation to manage the investments and philanthropic efforts of the Dell family.
Online sales helped Dell overtake the Compaq Computer Corporation in 1999 as the largest seller of PCs in the United States.
The company also expanded its Internet offerings in 1999 with Dellnet, an Internet access service for Dell customers.
For the fiscal year ending in January 2000, Dell reported net income of $1.86 billion on total revenues of $25.26 billion.
2001: The company gains the leading share of the global PC market.
The company made the first significant layoffs in its history, slashing 5,700 jobs from the payroll during 2001 and taking nearly $600 million in charges relating to restructuring actions. It continued its push into the storage market in late 2001 by entering into an alliance with EMC Corporation to develop a new line of data-storage systems, and it entered the market for low-end networking gear used by small businesses, launching its PowerConnect line of network switches in 2001.
The charges reduced profits, but Dell still managed to record net income of $1.78 billion on revenues of $31.17 billion for 2002.
With businesses keeping a tight rein on their PC spending, Dell in 2002 attempted to gain further sales from consumers by setting up kiosks at shopping malls where customers could see and try out Dell computers, printers, and other products before placing their orders online or by phone.
In 2003 the company was renamed Dell Inc. to signify a move into the broader consumer electronics market.
Dell's diversification, coupled with large increases in shipments of high-profit-margin products such as servers, notebook computers, and storage equipment, propelled the company to new heights in 2004.
In 2006 it donated $50 million to the University of Texas at Austin.
In response, Dell was reinstated as CEO in 2007 to oversee Dell 2.0, a far-reaching revamp of the company as he moved the focus from PCs to corporate software and services as well as other electronic devices.
Continuing to seek new avenues for growth--as it aimed to double revenues to $60 billion by fiscal 2007--Dell Computer diversified further.
On September 7, 2016, Dell Inc. completed the merger with EMC Corp. (which later became Dell EMC).
As of August 2019, Dell Technologies had a net value of $23.4 billion.
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