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Dell technician support vs dell technician

The differences between dell technician supports and dell technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell technician support and a dell technician. Additionally, a dell technician has an average salary of $66,803, which is higher than the $59,707 average annual salary of a dell technician support.

The top three skills for a dell technician support include technical support, troubleshoot and network troubleshooting. The most important skills for a dell technician are technical support, desktop computers, and network printers.

Dell technician support vs dell technician overview

Dell Technician SupportDell Technician
Yearly salary$59,707$66,803
Hourly rate$28.71$32.12
Growth rate10%10%
Number of jobs93,08153,306
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Average age4242
Years of experience22

Dell technician support vs dell technician salary

Dell technician supports and dell technicians have different pay scales, as shown below.

Dell Technician SupportDell Technician
Average salary$59,707$66,803
Salary rangeBetween $40,000 And $87,000Between $41,000 And $108,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between dell technician support and dell technician education

There are a few differences between a dell technician support and a dell technician in terms of educational background:

Dell Technician SupportDell Technician
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Most common majorComputer Information SystemsComputer Science
Most common collegeCarnegie Mellon UniversityUniversity of Pennsylvania

Dell technician support vs dell technician demographics

Here are the differences between dell technician supports' and dell technicians' demographics:

Dell Technician SupportDell Technician
Average age4242
Gender ratioMale, 88.1% Female, 11.9%Male, 88.4% Female, 11.6%
Race ratioBlack or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.2% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell technician support and dell technician duties and responsibilities

Dell technician support example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install OS and application software on new computers to user specifications.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Perform diagnostics and troubleshot hardware and software problems.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Dell technician example responsibilities.

  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Provide installation and life-cycle maintenance of PCs, and LAN network connectivity equipment.
  • Install and test PCs, fix performance issues, repair PCs in offices, homes, computer stores with servicing departments.
  • Contract to provide installation and troubleshooting services which combine GPS and wireless technology with powerful golf course management applications.
  • Log all calls and enter incidents into the Altiris ticketing system.
  • Gain experience with Symantec client management system Altiris.
  • Show more

Dell technician support vs dell technician skills

Common dell technician support skills
  • Technical Support, 24%
  • Troubleshoot, 12%
  • Network Troubleshooting, 10%
  • Customer Issues, 7%
  • PC, 6%
  • A+, 5%
Common dell technician skills
  • Technical Support, 15%
  • Desktop Computers, 14%
  • Network Printers, 10%
  • Software Issues, 7%
  • Remote Support, 5%
  • Hardware Replacement, 5%

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