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Dell technician support vs information technology technician

The differences between dell technician supports and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell technician support and an information technology technician. Additionally, a dell technician support has an average salary of $59,707, which is higher than the $49,031 average annual salary of an information technology technician.

The top three skills for a dell technician support include technical support, troubleshoot and network troubleshooting. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.

Dell technician support vs information technology technician overview

Dell Technician SupportInformation Technology Technician
Yearly salary$59,707$49,031
Hourly rate$28.71$23.57
Growth rate10%10%
Number of jobs93,081118,881
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 47%
Average age4242
Years of experience22

Dell technician support vs information technology technician salary

Dell technician supports and information technology technicians have different pay scales, as shown below.

Dell Technician SupportInformation Technology Technician
Average salary$59,707$49,031
Salary rangeBetween $40,000 And $87,000Between $28,000 And $83,000
Highest paying City-Urban Honolulu, HI
Highest paying state-Hawaii
Best paying company-Cravath
Best paying industry-Finance

Differences between dell technician support and information technology technician education

There are a few differences between a dell technician support and an information technology technician in terms of educational background:

Dell Technician SupportInformation Technology Technician
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 47%
Most common majorComputer Information SystemsComputer Science
Most common collegeCarnegie Mellon UniversityStanford University

Dell technician support vs information technology technician demographics

Here are the differences between dell technician supports' and information technology technicians' demographics:

Dell Technician SupportInformation Technology Technician
Average age4242
Gender ratioMale, 88.1% Female, 11.9%Male, 84.8% Female, 15.2%
Race ratioBlack or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.2% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell technician support and information technology technician duties and responsibilities

Dell technician support example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install OS and application software on new computers to user specifications.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Perform diagnostics and troubleshot hardware and software problems.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Information technology technician example responsibilities.

  • Manage and execute project to remotely upgrade VPN clients
  • Manage incoming tickets and incidents in remedy and troubleshooting.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Analyze and maintain OS and domain account information across systems to ensure efficient and security workstations and virtual computing environments.
  • Provide implementation coordination, vendor management, and training for voice over IP project (VOIP).
  • Work on multiple projects dealing with VMware, server installation, computer repair, web design, and networking.
  • Show more

Dell technician support vs information technology technician skills

Common dell technician support skills
  • Technical Support, 24%
  • Troubleshoot, 12%
  • Network Troubleshooting, 10%
  • Customer Issues, 7%
  • PC, 6%
  • A+, 5%
Common information technology technician skills
  • Customer Service, 14%
  • Troubleshoot, 10%
  • Technical Support, 5%
  • Desk Support, 4%
  • Computer System, 3%
  • Network Printers, 3%

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