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Dell technician support vs junior technician

The differences between dell technician supports and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell technician support and a junior technician. Additionally, a dell technician support has an average salary of $59,707, which is higher than the $39,417 average annual salary of a junior technician.

The top three skills for a dell technician support include technical support, troubleshoot and network troubleshooting. The most important skills for a junior technician are customer service, HVAC, and fall protection.

Dell technician support vs junior technician overview

Dell Technician SupportJunior Technician
Yearly salary$59,707$39,417
Hourly rate$28.71$18.95
Growth rate10%10%
Number of jobs93,081103,780
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 34%
Average age4242
Years of experience22

Dell technician support vs junior technician salary

Dell technician supports and junior technicians have different pay scales, as shown below.

Dell Technician SupportJunior Technician
Average salary$59,707$39,417
Salary rangeBetween $40,000 And $87,000Between $26,000 And $57,000
Highest paying City-Alexandria, VA
Highest paying state-New York
Best paying company-Citi
Best paying industry-Technology

Differences between dell technician support and junior technician education

There are a few differences between a dell technician support and a junior technician in terms of educational background:

Dell Technician SupportJunior Technician
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 34%
Most common majorComputer Information SystemsBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Dell technician support vs junior technician demographics

Here are the differences between dell technician supports' and junior technicians' demographics:

Dell Technician SupportJunior Technician
Average age4242
Gender ratioMale, 88.1% Female, 11.9%Male, 82.9% Female, 17.1%
Race ratioBlack or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.2% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell technician support and junior technician duties and responsibilities

Dell technician support example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install OS and application software on new computers to user specifications.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Perform diagnostics and troubleshot hardware and software problems.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Junior technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • frame relay, TCP/IP configuration with NOC or on site engineer.
  • Set up new user workstations, updating software when need i.e.
  • Perform remote or in person program installation and OS setting changes to programs specifications.
  • Escalate tickets when need to upper level techs, system admins, or analysts.
  • Diagnose and fix computer issues, ranging from viruses, bloatware, and OS issues.
  • Show more

Dell technician support vs junior technician skills

Common dell technician support skills
  • Technical Support, 24%
  • Troubleshoot, 12%
  • Network Troubleshooting, 10%
  • Customer Issues, 7%
  • PC, 6%
  • A+, 5%
Common junior technician skills
  • Customer Service, 19%
  • HVAC, 7%
  • Fall Protection, 7%
  • Technical Support, 7%
  • JR, 4%
  • Level II, 4%

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