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Dell technician support vs technical support technician

The differences between dell technician supports and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell technician support and a technical support technician. Additionally, a dell technician support has an average salary of $59,707, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a dell technician support include technical support, troubleshoot and network troubleshooting. The most important skills for a technical support technician are customer service, technical support, and patients.

Dell technician support vs technical support technician overview

Dell Technician SupportTechnical Support Technician
Yearly salary$59,707$40,210
Hourly rate$28.71$19.33
Growth rate10%10%
Number of jobs93,081165,677
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Average age4242
Years of experience22

Dell technician support vs technical support technician salary

Dell technician supports and technical support technicians have different pay scales, as shown below.

Dell Technician SupportTechnical Support Technician
Average salary$59,707$40,210
Salary rangeBetween $40,000 And $87,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between dell technician support and technical support technician education

There are a few differences between a dell technician support and a technical support technician in terms of educational background:

Dell Technician SupportTechnical Support Technician
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 40%
Most common majorComputer Information SystemsBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Dell technician support vs technical support technician demographics

Here are the differences between dell technician supports' and technical support technicians' demographics:

Dell Technician SupportTechnical Support Technician
Average age4242
Gender ratioMale, 88.1% Female, 11.9%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.2% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell technician support and technical support technician duties and responsibilities

Dell technician support example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install OS and application software on new computers to user specifications.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Perform diagnostics and troubleshot hardware and software problems.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Dell technician support vs technical support technician skills

Common dell technician support skills
  • Technical Support, 24%
  • Troubleshoot, 12%
  • Network Troubleshooting, 10%
  • Customer Issues, 7%
  • PC, 6%
  • A+, 5%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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