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Dell technician support skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical dell technician support skills. We ranked the top skills for dell technician supports based on the percentage of resumes they appeared on. For example, 23.9% of dell technician support resumes contained technical support as a skill. Continue reading to find out what skills a dell technician support needs to be successful in the workplace.

15 dell technician support skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how dell technician supports use technical support:
  • Started as a Level 1 Technical Support, handling customer warranty support, escalating support to the next level when needed.
  • Provided outstanding customer service and technical support in a call center environment, (Received various customer service awards)

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how dell technician supports use troubleshoot:
  • Supported every type of DELL workstation and troubleshoot windows programs and DELL hardware.
  • Maintain and troubleshoot all peripherals including printers, modems, personal computers and data communications machines.

3. Network Troubleshooting

Here's how dell technician supports use network troubleshooting:
  • Installed hardware/software; upgraded components; imaged new computers; managed users in Active Directory; performed system and network troubleshooting
  • Provided Hardware, software, network troubleshooting and incident resolution to internal and external customers via ticketing dispatch system.

4. Customer Issues

Here's how dell technician supports use customer issues:
  • Provided team members advice and guidance on escalated customer issues.
  • Provide optimal customer service experience by effectively resolving customer issues with 'first call resolution' by utilizing multiple support resources.

5. PC

Here's how dell technician supports use pc:
  • Job responsibilities were providing technical and sales support to Dell PC and portable computer consumers.
  • Manage the configuration and performance management of all PC systems and telecommunications.

6. A+

A+ is a professional certification offered by The Computing Technology Industry Association (CompTIA) to provide IT skills for entry-level IT professions such as service desk analysts and associate network engineers. Having an A+ certification allows for many technical skills including configuring operating systems, troubleshooting devices, and setting up internet networks.

Here's how dell technician supports use a+:
  • Awarded A+ certification with the company.
  • Walked users through replacing parts on laptops and desktops CompTIA A+ Certification.

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7. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how dell technician supports use software issues:
  • Assisted customers with hardware and software issues including Windows XP, Vista, and Windows 7.
  • Job Role: Provided in warranty support for Dell customers relating to hardware or software issues.

8. Warranty Support

Here's how dell technician supports use warranty support:
  • Provide correct routing of products not support by Warranty support.

9. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how dell technician supports use os:
  • Migrated data on over 55 legacy PCs ensuring compatibility with new OS platform.
  • Maintained user security accounts for Window OS including desktop configuration, network connectivity, network access issues and printer connectivity.

10. Customer Satisfaction

Here's how dell technician supports use customer satisfaction:
  • Maintained and updated DellServ customer s records to ensure customer satisfaction.
  • Devised daily time management plan to provide higher level of customer satisfaction with less supervision.

11. Desktop Computers

Here's how dell technician supports use desktop computers:
  • Provided system administration, maintenance, and customer support to National Geospatial-Intelligence Agency's Windows based desktop computers and their operators.
  • Ensured 70-85 desktop computers/laptops interconnected seamlessly with diverse systems including file servers, email servers, application servers and administrative systems.

12. Customer Support

Here's how dell technician supports use customer support:
  • Experience in evaluating customer support requirements and providing incident management support to include incident detection, recording, classification and assignment.
  • Fine-tuned my performance in technical customer support by reviewing learning resources and familiarizing myself with pertinent information in my down time.

13. Phone Support

Here's how dell technician supports use phone support:
  • Help desk/phone support of Dell XPS customers' computers.
  • Installed, configured and upgraded operating systems and software using standard business and administrative packages via corporate telephone support system.

14. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how dell technician supports use software support:
  • Support included hardware and software support of any items on the system purchased through Dell.
  • Provide Hardware, and Software Support for Dell Desktop and Portable Systems.

15. Raid

Here's how dell technician supports use raid:
  • Assisted customers with various operating system problems including, blue screen errors, raid configurations, driver problems and Windows installations.
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List of dell technician support skills to add to your resume

Dell technician support skills

The most important skills for a dell technician support resume and required skills for a dell technician support to have include:

  • Technical Support
  • Troubleshoot
  • Network Troubleshooting
  • Customer Issues
  • PC
  • A+
  • Software Issues
  • Warranty Support
  • OS
  • Customer Satisfaction
  • Desktop Computers
  • Customer Support
  • Phone Support
  • Software Support
  • Raid
  • Inbound Calls
  • Software Problems
  • Troubleshot

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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