Customer Service Representative jobs at Deloitte - 21 jobs

Account Executive, CRM (Campaign Management) Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on February 19, 2026 Work you'll do As a Account Executive (Consultant) within our Customer & Marketing team, you will support the strategy, coordination, and delivery of client marketing and communications programs, with a focus on CRM programs. You will help translate client needs into actionable tasks, ensure work moves smoothly across teams, and contribute to the development of data-driven communications that enhance customer engagement: + Become a trusted partner to internal teams and clients, demonstrating a deep understanding of key stakeholder priorities and objectives. + Serve as a client-facing project manager, leading discussions, managing expectations, and ensuring alignment across stakeholders. + Translate client objectives, requirements, and feedback into clear direction for internal teams and partners. + Manage day-to-day coordination of email and direct mail campaign workflows, ensuring deliverables and timelines are met. + Support the development of thought leadership, campaign briefs, QBRs, status reports, and project documentation. + Facilitate reviews of creative, data, and technical assets to ensure accuracy, consistency, and adherence to channel best practices. + Conduct quality assurance checks across campaign components, including email builds, proofs, and direct mail specifications. + Partner with analytics team to review performance results and support the development of actionable insights. + Coordinate with the technology team to troubleshoot workflow issues, align on data dependencies, and ensure timely and accurate deployment of email and direct mail campaigns. A successful candidate would possess these skills: + Understanding of CRM channel strategies and best practices (e.g. email, DM, mobile). + Ability to work in an agile, fast-paced environment + Ability to quickly build expertise in clients' business, function, and priorities + Ability to manage complex workflows and coordinate across cross-functional teams + Ability to translate requirements into clear, organized action plans + Ability to review creative assets to ensure alignment with strategy and to assess execution accuracy, craft, and overall quality. + Ability to communicate effectively with both internal and external stakeholders The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: + 3+ years experience in CRM campaign management, account management, or client services supporting email and/or direct mail programs within an agency + 2+ years experience working with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe) + 2+ years experience working within Agile or iterative project environments + 2+ years experience managing email and direct mail creative built on modular design systems, reusable templates, or component-based content structures. + 2+ years experience developing or managing campaign requirements, briefs, or project documentation + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: + Experience supporting programs for financial services, insurance, or other regulated industries Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $163,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The work: * Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals * Define business cases, business and implementation roadmaps, and execute solutions * Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences * Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions * Advise clients on ways to measure and improve their customer-centric metrics * Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success * Establish relationships with client stakeholders and build long-term partnerships for Accenture * Identify opportunities and drive business development efforts to build the Accenture Consulting practice * Manage and coach junior team members, and continue to grow your own expertise * Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Qualification Here's what you'll need: * A minimum five 4 years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: * Solutioning and selling new ideas and proposals * Incorporating experience design and analytics into customer service, and support processes * 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem * 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) * 1+ years of experience working with Artificial intelligence and front-end digital platforms * 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if: * Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing * Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations * Have hands on experience with artificial intelligence, GenAI and conversational design * Experience in Products, Financial Services, or CMT Industries Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Locations

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are:An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The work: + Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals + Define business cases, business and implementation roadmaps, and execute solutions + Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences + Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions + Advise clients on ways to measure and improve their customer-centric metrics + Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success + Establish relationships with client stakeholders and build long-term partnerships for Accenture + Identify opportunities and drive business development efforts to build the Accenture Consulting practice + Manage and coach junior team members, and continue to grow your own expertise + Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Here's what you'll need: + A minimum five 4 years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: + Solutioning and selling new ideas and proposals + Incorporating experience design and analytics into customer service, and support processes + 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) + 1+ years of experience working with Artificial intelligence and front-end digital platforms + 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if: + Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing + Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations + Have hands on experience with artificial intelligence, GenAI and conversational design + Experience in Products, Financial Services, or CMT Industries Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Role Purpose * Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions. Key Responsibilities * Conduct research and analysis on customer needs, market trends, and competitive activity. * Execute rapid testing protocols with real and synthetic customers to validate concepts. * Synthesize findings into actionable recommendations for prioritization and launch. * Collaborate with design, product, and marketing functions to shape propositions. * Assist in building business cases for high-priority growth opportunities. What Success Looks Like * Producing insight and recommendations that directly shape client growth decisions. * Effectively applying proprietary methods to accelerate and de-risk validation. * Building skills in structured problem-solving and client engagement. Qualification Basic Qualifications: * 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry. Preferred Qualifications: * Demonstrated consulting experience with client-facing delivery. * MBA or relevant innovation program experience a plus. * Strong research and analysis skills. * Exposure to concept testing, prototyping, or agile product/service development. * Excellent communication and collaboration skills. * Understanding of AI/ GenAI Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Locations

We Are Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Google CES Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise. You Are A hands-on Specialist with foundational experience in Google's Customer Engagement Suite (CES) Contact Center as a Service (CCaaS) Solutions - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern CES solutions for Accenture's clients. You're comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution. Job Description: Develop and implement Google Customer Engagement Suite (CES) CCaaS that aligns with the company's architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our Google CES CCaaS solutions. The work: + Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & Google CES CCaaS solution. + Architects and provides technical recommendations and analysis between Google CES CCaaS product offerings and client's environments. + Designs, configures and implements Google CES CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. + Works with software and technology partners to design & deliver Service-focused solutions. + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning. + Manages day to day on-shore and off-shore project teams during the project lifecycle. + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's what you need + Minimum of 3 years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + Minimum of 3 years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc. + Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus points if you have + Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + Hands-on experience, solutioning and implementing Google Customer Engagement Suite, including Google CCaaS. + Strong understanding how Generative AI is reshaping this industry. + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (******************************************************* Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Role Purpose + Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions. Key Responsibilities + Conduct research and analysis on customer needs, market trends, and competitive activity. + Execute rapid testing protocols with real and synthetic customers to validate concepts. + Synthesize findings into actionable recommendations for prioritization and launch. + Collaborate with design, product, and marketing functions to shape propositions. + Assist in building business cases for high-priority growth opportunities. What Success Looks Like + Producing insight and recommendations that directly shape client growth decisions. + Effectively applying proprietary methods to accelerate and de-risk validation. + Building skills in structured problem-solving and client engagement. Basic Qualifications: + 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry. Preferred Qualifications: + Demonstrated consulting experience with client-facing delivery. + MBA or relevant innovation program experience a plus. + Strong research and analysis skills. + Exposure to concept testing, prototyping, or agile product/service development. + Excellent communication and collaboration skills. + Understanding of AI/ GenAI Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (******************************************************* Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Role Purpose + Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions. Key Responsibilities + Conduct research and analysis on customer needs, market trends, and competitive activity. + Execute rapid testing protocols with real and synthetic customers to validate concepts. + Synthesize findings into actionable recommendations for prioritization and launch. + Collaborate with design, product, and marketing functions to shape propositions. + Assist in building business cases for high-priority growth opportunities. What Success Looks Like + Producing insight and recommendations that directly shape client growth decisions. + Effectively applying proprietary methods to accelerate and de-risk validation. + Building skills in structured problem-solving and client engagement. Basic Qualifications: + 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry. Preferred Qualifications: + Demonstrated consulting experience with client-facing delivery. + MBA or relevant innovation program experience a plus. + Strong research and analysis skills. + Exposure to concept testing, prototyping, or agile product/service development. + Excellent communication and collaboration skills. + Understanding of AI/ GenAI Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (******************************************************* Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are:An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The work: + Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals + Define business cases, business and implementation roadmaps, and execute solutions + Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences + Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions + Advise clients on ways to measure and improve their customer-centric metrics + Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success + Establish relationships with client stakeholders and build long-term partnerships for Accenture + Identify opportunities and drive business development efforts to build the Accenture Consulting practice + Manage and coach junior team members, and continue to grow your own expertise + Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Here's what you'll need: + A minimum five 4 years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: + Solutioning and selling new ideas and proposals + Incorporating experience design and analytics into customer service, and support processes + 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) + 1+ years of experience working with Artificial intelligence and front-end digital platforms + 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if: + Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing + Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations + Have hands on experience with artificial intelligence, GenAI and conversational design + Experience in Products, Financial Services, or CMT Industries Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Google CES Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise. You Are A hands-on Specialist with foundational experience in Google's Customer Engagement Suite (CES) Contact Center as a Service (CCaaS) Solutions - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern CES solutions for Accenture's clients. You're comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution. Job Description: Develop and implement Google Customer Engagement Suite (CES) CCaaS that aligns with the company's architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our Google CES CCaaS solutions. The work: + Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & Google CES CCaaS solution. + Architects and provides technical recommendations and analysis between Google CES CCaaS product offerings and client's environments. + Designs, configures and implements Google CES CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. + Works with software and technology partners to design & deliver Service-focused solutions. + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning. + Manages day to day on-shore and off-shore project teams during the project lifecycle. + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's what you need + Minimum of 3 years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + Minimum of 3 years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc. + Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus points if you have + Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + Hands-on experience, solutioning and implementing Google Customer Engagement Suite, including Google CCaaS. + Strong understanding how Generative AI is reshaping this industry. + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (******************************************************* Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The work: * Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals * Define business cases, business and implementation roadmaps, and execute solutions * Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences * Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions * Advise clients on ways to measure and improve their customer-centric metrics * Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success * Establish relationships with client stakeholders and build long-term partnerships for Accenture * Identify opportunities and drive business development efforts to build the Accenture Consulting practice * Manage and coach junior team members, and continue to grow your own expertise * Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Qualification Here's what you'll need: * A minimum five 4 years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: * Solutioning and selling new ideas and proposals * Incorporating experience design and analytics into customer service, and support processes * 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem * 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) * 1+ years of experience working with Artificial intelligence and front-end digital platforms * 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if: * Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing * Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations * Have hands on experience with artificial intelligence, GenAI and conversational design * Experience in Products, Financial Services, or CMT Industries Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Locations

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are:An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The work: + Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals + Define business cases, business and implementation roadmaps, and execute solutions + Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences + Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions + Advise clients on ways to measure and improve their customer-centric metrics + Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success + Establish relationships with client stakeholders and build long-term partnerships for Accenture + Identify opportunities and drive business development efforts to build the Accenture Consulting practice + Manage and coach junior team members, and continue to grow your own expertise + Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Here's what you'll need: + A minimum five 4 years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: + Solutioning and selling new ideas and proposals + Incorporating experience design and analytics into customer service, and support processes + 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) + 1+ years of experience working with Artificial intelligence and front-end digital platforms + 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if: + Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing + Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations + Have hands on experience with artificial intelligence, GenAI and conversational design + Experience in Products, Financial Services, or CMT Industries Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Google CES Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise. You Are A hands-on Specialist with foundational experience in Google's Customer Engagement Suite (CES) Contact Center as a Service (CCaaS) Solutions - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern CES solutions for Accenture's clients. You're comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution. Job Description: Develop and implement Google Customer Engagement Suite (CES) CCaaS that aligns with the company's architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our Google CES CCaaS solutions. The work: + Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & Google CES CCaaS solution. + Architects and provides technical recommendations and analysis between Google CES CCaaS product offerings and client's environments. + Designs, configures and implements Google CES CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. + Works with software and technology partners to design & deliver Service-focused solutions. + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning. + Manages day to day on-shore and off-shore project teams during the project lifecycle. + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's what you need + Minimum of 3 years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + Minimum of 3 years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc. + Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus points if you have + Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + Hands-on experience, solutioning and implementing Google Customer Engagement Suite, including Google CCaaS. + Strong understanding how Generative AI is reshaping this industry. + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (******************************************************* Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Role Purpose * Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions. Key Responsibilities * Conduct research and analysis on customer needs, market trends, and competitive activity. * Execute rapid testing protocols with real and synthetic customers to validate concepts. * Synthesize findings into actionable recommendations for prioritization and launch. * Collaborate with design, product, and marketing functions to shape propositions. * Assist in building business cases for high-priority growth opportunities. What Success Looks Like * Producing insight and recommendations that directly shape client growth decisions. * Effectively applying proprietary methods to accelerate and de-risk validation. * Building skills in structured problem-solving and client engagement. Qualification Basic Qualifications: * 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry. Preferred Qualifications: * Demonstrated consulting experience with client-facing delivery. * MBA or relevant innovation program experience a plus. * Strong research and analysis skills. * Exposure to concept testing, prototyping, or agile product/service development. * Excellent communication and collaboration skills. * Understanding of AI/ GenAI Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Washington $80,200 to $180,300 Locations

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. Today's world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. **The opportunity** The Internal Investigations Services (IIS) team is responsible for responding to cyber security incidents and events caused by EY Personnel, Contractors and Associates globally. The scope of IIS also includes performing computer forensic reviews and managing eDiscovery requests supporting General Counsel. Senior Specialist Internal Investigations Services acts as a lead technical investigator for information gathering, analysis and reporting in support of digital forensic investigations **Your key responsibilities** + Leads security investigations and eDiscovery matters + Produces fact-based technical reports detailing events over specified periods of time for the investigation and shares the reports with stakeholders to act upon + Advise and assist stakeholders on the relevance of information derived from internal and external sources associated with information security matters, digital forensic inquiries, and investigative work + Identify and propose areas for improvement in IIS processes and procedures **Skills and attributes for success** + In depth technical knowledge (IT infrastructure, forensic tools, forensic methodologies) + Strong investigative and analytical mentality, and problem-solving skills + Able to see the comprehensive picture based on the correlation of the data captured from the various data sources + Ability to multitask in a time sensitive environment with awareness of confidentiality and local privacy laws + Flexibility to adjust to multiple demands, ambiguity and rapid change environment + Global approach for working with different cultures and backgrounds + Excellent teaming skills + Ability to team well with others to facilitate and enhance the understanding & compliance to security policies + Knowledge of existing and emerging legal issues within information security environments (i.e., data privacy) + Possess an efficient and versatile communication style + Proven integrity and judgment within a professional environment + Ability to work in a global environment (Virtual teaming, multiple jurisdictions) + Experiences in investigation case management + A strong information security background and knowledge to speak thoughtfully to both technical and non-technical teams + Ability to appropriate balance work/personal priorities + Understanding of the Big 4 workplace culture and business structure + Conduct interview skills with investigative mind-set, supporting GCO from a technical perspective **Other Requirements:** Some weekend work should be expected **To qualify for the role you must have** **Education** : Bachelor or Master Degree in Computer Science or a related field **Experience:** + 5-10 years of experience in one or more of the following: + Information Security, demonstrating experience in investigative unit and incident response. + Information Security, in depth understanding of cyber investigation, forensic tools, and methodologies, including: log correlation and analysis, forensically handling electronic data, knowledge of the computer security investigative processes + Be familiar with a basic understanding of legalities surrounding discovery and analysis of electronically stored information + Experience with Forensic tools such as Nuix, Axiom, and others. + Experience with Microsoft Defender and other monitoring tools + Familiar with Microsoft environment (Exchange, SharePoint, Purview , Sentinel, Azure...) + Subject Matter Expert Knowledge of Microsoft Purview + Experience with PowerShell **Experience in reporting to Senior Leadership Certification Requirements:** Candidates must hold or be actively pursuing related professional certifications such as CISSP, Security+, EnCE, ACE, GCFE, GCIA Ability to obtain and maintain Security Clearance if assigned in US **Ideally, you'll also have** + Certifications demonstrating interest and development of Soft Skills **What we look for** Understanding the impact and associated risks data security incidents cause for the Business and EY as a Company, you will handle incoming requests in a timely and appropriate manner. **What we offer you** The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,100 to $239,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $153,800 to $272,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting-edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region. Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back-office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders - without client visits or sales responsibilities. We are looking for: HCP Onboarding Specialist Your future role: * Initiate HCP/expert profile creation in Reltio or similar master data management system, ensuring all required data fields are complete and accurate, * Support HCPs through portal onboarding via email and outreach, assisting with registration, profile setup, and troubleshooting, * Perform due diligence activities including Conflict of Interest (COI) reviews, license verification checks and debarment/exclusion screening, * Conduct Fair Market Value (FMV) tiering tasks in Interactions Hub (iHub), confirming alignment to defined parameters, * Document exceptions and maintain thorough records for audit readiness and transparency reporting, * Collaborate with business owners, compliance, and legal teams to confirm onboarding consistency and issue resolution. Apply if you have: * 1-4 years of experience in HCP engagement operations, compliance, or medical affairs support, * Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/HCP engagement systems, * Familiarity with FMV tiering, COI management, license verification and debarment/exclusion screening processes, * High attention to detail, data accuracy, and ability to manage multiple onboarding cases simultaneously, * Excellent written and verbal communication with internal teams and external HCPs, * Strong organizational and time management skills with a focus on throughput and compliance. Nice to have: * Exposure to onboarding tool enhancements or automation initiatives. By joining us you gain: * Work flexibility - hybrid working model (2 days on-site, 3 days remote), flexible start of the day, workation, sabbatical leave, * Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker, * Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice, * Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, * 3 paid hours for volunteering per month, * Additional paid Birthday Day off, * And when you start enjoying PwC as much as we do, you may recommend your friend to work with us. Recruitment process: * Submit your resume, * Have a short phone conversation with our Recruiter, * Let's get to know each other better during two rounds of interviews. Should you have any questions, please do not hesitate to reach out to us: pl_mso_**************. Please note that this email is not designated for application submissions. Your personal data will be processed for recruitment purposes by PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - list of entities. If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.

Account Executive, CRM (Campaign Management) Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on February 19, 2026 Work you'll do As a Account Executive (Consultant) within our Customer & Marketing team, you will support the strategy, coordination, and delivery of client marketing and communications programs, with a focus on CRM programs. You will help translate client needs into actionable tasks, ensure work moves smoothly across teams, and contribute to the development of data-driven communications that enhance customer engagement: + Become a trusted partner to internal teams and clients, demonstrating a deep understanding of key stakeholder priorities and objectives. + Serve as a client-facing project manager, leading discussions, managing expectations, and ensuring alignment across stakeholders. + Translate client objectives, requirements, and feedback into clear direction for internal teams and partners. + Manage day-to-day coordination of email and direct mail campaign workflows, ensuring deliverables and timelines are met. + Support the development of thought leadership, campaign briefs, QBRs, status reports, and project documentation. + Facilitate reviews of creative, data, and technical assets to ensure accuracy, consistency, and adherence to channel best practices. + Conduct quality assurance checks across campaign components, including email builds, proofs, and direct mail specifications. + Partner with analytics team to review performance results and support the development of actionable insights. + Coordinate with the technology team to troubleshoot workflow issues, align on data dependencies, and ensure timely and accurate deployment of email and direct mail campaigns. A successful candidate would possess these skills: + Understanding of CRM channel strategies and best practices (e.g. email, DM, mobile). + Ability to work in an agile, fast-paced environment + Ability to quickly build expertise in clients' business, function, and priorities + Ability to manage complex workflows and coordinate across cross-functional teams + Ability to translate requirements into clear, organized action plans + Ability to review creative assets to ensure alignment with strategy and to assess execution accuracy, craft, and overall quality. + Ability to communicate effectively with both internal and external stakeholders The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: + 3+ years experience in CRM campaign management, account management, or client services supporting email and/or direct mail programs within an agency + 2+ years experience working with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe) + 2+ years experience working within Agile or iterative project environments + 2+ years experience managing email and direct mail creative built on modular design systems, reusable templates, or component-based content structures. + 2+ years experience developing or managing campaign requirements, briefs, or project documentation + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: + Experience supporting programs for financial services, insurance, or other regulated industries Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $163,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Account Executive, CRM (Campaign Management) Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on February 19, 2026 Work you'll do As a Account Executive (Consultant) within our Customer & Marketing team, you will support the strategy, coordination, and delivery of client marketing and communications programs, with a focus on CRM programs. You will help translate client needs into actionable tasks, ensure work moves smoothly across teams, and contribute to the development of data-driven communications that enhance customer engagement: * Become a trusted partner to internal teams and clients, demonstrating a deep understanding of key stakeholder priorities and objectives. * Serve as a client-facing project manager, leading discussions, managing expectations, and ensuring alignment across stakeholders. * Translate client objectives, requirements, and feedback into clear direction for internal teams and partners. * Manage day-to-day coordination of email and direct mail campaign workflows, ensuring deliverables and timelines are met. * Support the development of thought leadership, campaign briefs, QBRs, status reports, and project documentation. * Facilitate reviews of creative, data, and technical assets to ensure accuracy, consistency, and adherence to channel best practices. * Conduct quality assurance checks across campaign components, including email builds, proofs, and direct mail specifications. * Partner with analytics team to review performance results and support the development of actionable insights. * Coordinate with the technology team to troubleshoot workflow issues, align on data dependencies, and ensure timely and accurate deployment of email and direct mail campaigns. A successful candidate would possess these skills: * Understanding of CRM channel strategies and best practices (e.g. email, DM, mobile). * Ability to work in an agile, fast-paced environment * Ability to quickly build expertise in clients' business, function, and priorities * Ability to manage complex workflows and coordinate across cross-functional teams * Ability to translate requirements into clear, organized action plans * Ability to review creative assets to ensure alignment with strategy and to assess execution accuracy, craft, and overall quality. * Ability to communicate effectively with both internal and external stakeholders The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: * 3+ years experience in CRM campaign management, account management, or client services supporting email and/or direct mail programs within an agency * 2+ years experience working with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe) * 2+ years experience working within Agile or iterative project environments * 2+ years experience managing email and direct mail creative built on modular design systems, reusable templates, or component-based content structures. * 2+ years experience developing or managing campaign requirements, briefs, or project documentation * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future * Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: * Experience supporting programs for financial services, insurance, or other regulated industries Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $163,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at *****************************. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 320466 Job ID 320466

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce Recruiting for this role ends on December 20, 2025. Work You'll Do As a Technical Lead, you will help drive the implementation and enhancement of Oracle Fusion Field Service Cloud solutions. You will serve as the primary technical point of contact for clients, facilitating detailed requirements gathering, clarifying solution expectations, designing personas and process flows, and leading backlog grooming sessions. Throughout the sprint cycle, you will articulate complex business and technical requirements during demos, ensuring alignment with client objectives. You will be responsible for managing team priorities, tracking key milestones, and guaranteeing the timely, high-quality delivery of project components. You will coordinate closely with offshore, technical, and cross-functional teams to enable seamless integration and process alignment across deployments. Additionally, you will guide and review all technical deliverables, including user stories, process flows, and Level 2 capabilities. Leveraging your expertise, you will apply leading technical practices, proactively challenge solutions, and drive the maximization of out-of-the-box Oracle Cloud features to deliver innovative and effective client solutions. The Team Our Sales & Service offering drives global customer transformation by designing and implementing innovative experiences across customer service, sales, and field service. We blend strategy, technology, and creativity to solve complex challenges-bringing customer strategies to life and creating new markets. Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery. By leveraging advanced analytics, Generative AI, transformative technologies, and creative design, we help clients build deeper relationships with their customers and drive sustained growth and value creation. Qualifications Required Skills + Minimum of 6 years of relevant experience in a consulting or industry role, including at least 6 years of hands-on consulting experience with Oracle Field Service operations. + Minimum of 4 years' experience in Oracle Field Service and multi-module/workstream Oracle cloud implementations, including large and complex environments. + Bachelor's degree + Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve + Limited immigration sponsorship may be available Preferred Skills + Exposure to other Oracle modules- Fusion Service, Service Logistics, Maintenance, Install Base, Projects, FinOps, and Subscription + Oracle Field Service certification + Exposure to Construction industry + Experience implementing Redwood UI Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #SS_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Oracle CRM Technical Lead Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce Recruiting for this role ends on December 20, 2025. Work You'll Do As a Technical Lead, you will help drive the implementation and enhancement of Oracle Fusion Field Service Cloud solutions. You will serve as the primary technical point of contact for clients, facilitating detailed requirements gathering, clarifying solution expectations, designing personas and process flows, and leading backlog grooming sessions. Throughout the sprint cycle, you will articulate complex business and technical requirements during demos, ensuring alignment with client objectives. You will be responsible for managing team priorities, tracking key milestones, and guaranteeing the timely, high-quality delivery of project components. You will coordinate closely with offshore, technical, and cross-functional teams to enable seamless integration and process alignment across deployments. Additionally, you will guide and review all technical deliverables, including user stories, process flows, and Level 2 capabilities. Leveraging your expertise, you will apply leading technical practices, proactively challenge solutions, and drive the maximization of out-of-the-box Oracle Cloud features to deliver innovative and effective client solutions. The Team Our Sales & Service offering drives global customer transformation by designing and implementing innovative experiences across customer service, sales, and field service. We blend strategy, technology, and creativity to solve complex challenges-bringing customer strategies to life and creating new markets. Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery. By leveraging advanced analytics, Generative AI, transformative technologies, and creative design, we help clients build deeper relationships with their customers and drive sustained growth and value creation. Qualifications Required Skills * Minimum of 6 years of relevant experience in a consulting or industry role, including at least 6 years of hands-on consulting experience with Oracle Field Service operations. * Minimum of 4 years' experience in Oracle Field Service and multi-module/workstream Oracle cloud implementations, including large and complex environments. * Bachelor's degree * Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve * Limited immigration sponsorship may be available Preferred Skills * Exposure to other Oracle modules- Fusion Service, Service Logistics, Maintenance, Install Base, Projects, FinOps, and Subscription * Oracle Field Service certification * Exposure to Construction industry * Experience implementing Redwood UI Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #SS_US Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at *****************************. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 313924 Job ID 313924