Delta Vacations, Associate Product Manager, Remote/Virtual

Delta Air Lines, Inc.
Remote or Atlanta, GA
United States, Georgia, Atlanta

DLV Product Development

17-Nov-2021

Ref #: 10941

How you'll help us Keep Climbing (overview & key responsibilities)

OBJECTIVE

Research, plan, and develop land products for Delta Vacations' brands. Negotiate contracts and promotions with external partners ensuring market competitiveness and to optimize land contribution and value.

ESSENTIAL FUNCTIONS

+ Research, plan, develop, negotiate competitive rates/terms, and maintain land products to support DLV Vacations' product offerings and optimize land contribution.

+ Participate in the overall development of destination market strategies.

+ Develop and maintain a thorough knowledge of assigned destinations and land products.

+ Develop and sustain strong destination relationships/contacts as needed with local government officials, tourist boards / CVB's, DMC's, local and corporate hotel partners, and local activity providers.

+ Collaborate with the Partnership Marketing team and hotel and destination partners to secure partnership marketing funds.

+ Collaborate with Revenue Management and Distribution team in the development and execution of retail pricing and inventory management strategies, and promotional strategies, in order to generate optimal land contribution and value.

+ Regularly monitor land programs and industry trends, and analyze competitors' programs. Implement appropriate actions to ensure program competitiveness.

+ Compile and provide meaningful performance reporting and trend analysis to a variety of partners in order to effectively negotiate favorable rates and inventory allocations.

+ Maintain product offerings/inventory levels to complement air capacity and market demand.

+ Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments.

HIGH ACCOUNTABILITY FUNCTIONS

Research, strategize and source land products in high-volume destinations for DLV Vacations' brands. Expand corporate partner chain relationships and execute strategies that maximize destination profitability. Negotiate contracts and promotions with external vendors ensuring market competitiveness while implementing retail pricing and inventory management strategies that generate optimal land contribution.

+ Develop and maintain appropriate destination relationships/contacts as needed with local government officials, tourist boards / CVB's, DMC's, local and corporate hotel vendors, and local activity providers.

+ Act as a key resource/SME for participation in DLV cross functional teams.

+ Manage assigned land products to support DLV's product offerings which optimize land contribution.

+ Lead DLV's destination product plan(s) for high volume destinations.

+ Manage the retail pricing strategies for corporate chain partners that cross between multiple destinations and Product Managers.

+ Use relationship building skills to cultivate effective internal relationships with all areas of the organization.

+ Participate in the overall development of regional key destination market strategies.

+ Lead the development of secondary destination market strategies.

+ Utilize analytical skills to gather and analyze strategic data, clearly summarize thoughts and effectively communicate recommendations to leadership.

+ Research and develop new destinations, analyze and evaluate new and existing trends.

+ Cultivate and maintain a thorough knowledge of all DLV destinations and land products.

+ Lead meetings and events between applicable DLV's stakeholders and vendors.

+ Facilitate DLV's participation in industry trade events and meetings, facilitate registration and scheduling with corporate chain vendors, coordinate internal preparation and post-trip follow up efforts.

+ Collaborate with Hotel Pricing Implementation Analysts and Inventory Specialists to optimize land contribution through retail pricing and inventory management strategies.

OTHER DUTIES

+ Research and develop new destinations, analyze and evaluate new and existing trends.

+ Monitor contract compliance against DLV's and Delta legal standards and guidelines.

+ Work with other departments to coordinate product content load processes to ensure accurate and optimal land product presentation in all distribution channels.

+ Create, produce and maintain destination and partner level content in coordination with other departments.

+ Coordinate with Product Operations to ensure timely reporting of manifests and resolution of relocation situations.

+ Monitor in-destination customer experience to ensure partners meet customer service expectations.

+ Research and resolve Product-related issues, including customer inquiries or land vendor concerns.

+ Communicate with partners and internal departments to ensure operational procedures are efficient.

+ As applicable, coordinate and participate in meetings and events between DLV's management and suppliers.

+ Make recommendations and collaborate as appropriate to implement projects, which enhance sales, Partnership Marketing, operational efficiency, marketing and company productivity.

+ Generate, analyze and distribute reports pertaining to assigned responsibilities.

+ Comply with all corporate and departmental policies/procedures and applicable governmental regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

+ Must have the ability to work independently and have strong organizational skills.

+ Ability to define problems, collect data, establish facts, draw valid conclusions and solve problems in a timely and accurate manner.

+ Strong mathematical aptitude required.

+ Ability to prioritize and successfully manage multiple projects/deadlines in a fast paced environment.

+ Must be able to effectively and professionally communicate to management, staff and suppliers as well as demonstrate sound judgment/reasoning skills.

+ Knowledge of foreign language(s) helpful

+ Must demonstrate strong communication ability, including written, oral, presentation and negotiating skills.

+ Must have the ability to establish and build healthy working relationships with partners.

HIGH ACCOUNTABILITY COMPETENCIES

+ Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.

+ Strong PC skills including MS Word, Excel and Power Point required.

+ Must be able to effectively and professionally communicate to management, staff and suppliers as well as demonstrate the ability to motivate and persuade with sound judgment/reasoning skills.

+ Fluency and knowledge of foreign languages helpful.

+ Must demonstrate strong communication ability, including written, oral, and presentation.

+ Must have the ability to work independently and as a team and possess strong organizational and negotiation skills.

+ Ability to define problems, collect data, establish facts, draw valid conclusions and solve problems in a timely and accurate manner.

+ Must have the ability to establish and build healthy working relationships with partners.

LEADERSHIP RESPONSIBILITY

N/A

WORK ENVIRONMENT

DLV Corporate Headquarters, Atlanta GA/ Virtual

POSITION TYPE/STANDARD SCHEDULE

Full-Time Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic and International travel to fulfill assigned responsibilities

What you need to succeed (minimum qualifications)

+ High School diploma or general education degree (GED) required

+ Bachelor's degree from four-year college or university; or equivalent work experience; or equivalent combination of education and experience required

+ Travel or hospitality industry experience preferred

+ Product development experience preferred

+ Knowledge of DLV Vacations programs, policies, procedures and reservations systems preferred

+ Strong PC skills including MS Word, Excel and Power Point required

+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

NA

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Associate Salesforce Developer

Delta Air Lines, Inc.
Remote or Atlanta, GA
United States, Georgia, Atlanta

Information Technology

19-Nov-2021

Ref #: 11062

How you'll help us Keep Climbing (overview & key responsibilities)

As a Developer in our Salesforce Center of Excellence, you will work across the enterprise to help Delta achieve its greatest possible success with the Salesforce.com platform. Delta's Salesforce COE is responsible for enabling all of our business units who adopt Salesforce products - this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, willing to explain to less experienced team members, and able to quickly pivot between diverse business units with widely differing goals. It's critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place.

Responsibilities:

+ Collaborate cross-functionally with business and other IT teams across Delta

+ Champion development and integration standards, best practices, and their related deliverables

+ Aim to deliver processes and components that can be maintained by the business into the future using native features and functions whenever possible

+ Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the business's requirements

+ Participate in the creation of documentation to ensure that no component or process is a black box

+ Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce

+ Work to continually understand the new features added to Salesforce's products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade

+ Support off-hours problems when they arise

What you need to succeed (minimum qualifications)

+ Embraces diverse people, thinking and styles

+ Consistently makes safety and security, of self and others, the priority

+ High School diploma, GED or High School Equivalency

+ Act with urgency and a sense of ownership in the broader scheme of Delta's success

+ 5 years of enterprise experience developing in Salesforce.com products

+ A strong desire to leverage native Salesforce functions and to adopt scalability as a core design principle in all projects

+ Works well with individuals at all levels of Salesforce experience

+ Exposure to diverse lines of business utilizing Salesforce in different ways

+ Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution

+ Unafraid to offer suggestions if there may be a more efficient way to do something

+ Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools

+ Experience debugging components and code built by other developers and understand how to get to the root of the issue

+ Comfortable working in the office as a general rule, though some work from home is allowed

+ Understands the complexity of working in an environment with sales, service, and marketing cloud all working together

+ Deep knowledge of LWC and how to make performant components

+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

+ Salesforce Certifications are great and Trailhead badges are good, but real-world experience in Salesforce and other platforms is best

+ Experience with or demonstrated willingness to learn Salesforce marketing cloud, particularly how to build integrations to populate data extensions and trigger journeys

+ Experience with Agile framework methodologies, Version1, and test automation in the force.com platform

+ Strong collaborative history working with business partners, other developers, architects, and teams managing other programs and projects

+ Leading the establishment of standards in a federated Salesforce governance model

+ Bachelor's Degree or 5 plus years of relevant experience

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Associate Salesforce Developer

Delta Air Lines, Inc.
Remote or Atlanta, GA
As a Developer in our Salesforce Center of Excellence, you will work across the enterprise to help Delta achieve its greatest possible success with the Salesforce.com platform. Delta's Salesforce COE is responsible for enabling all of our business units who adopt Salesforce products - this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, willing to explain to less experienced team members, and able to quickly pivot between diverse business units with widely differing goals. It's critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place.
Responsibilities:

* Collaborate cross-functionally with business and other IT teams across Delta
* Champion development and integration standards, best practices, and their related deliverables
* Aim to deliver processes and components that can be maintained by the business into the future using native features and functions whenever possible
* Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the business's requirements
* Participate in the creation of documentation to ensure that no component or process is a black box
* Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce
* Work to continually understand the new features added to Salesforce's products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade
* Support off-hours problems when they arise

What you need to succeed (minimum qualifications)

* Embraces diverse people, thinking and styles
* Consistently makes safety and security, of self and others, the priority
* High School diploma, GED or High School Equivalency
* Act with urgency and a sense of ownership in the broader scheme of Delta's success
* 5 years of enterprise experience developing in Salesforce.com products
* A strong desire to leverage native Salesforce functions and to adopt scalability as a core design principle in all projects
* Works well with individuals at all levels of Salesforce experience
* Exposure to diverse lines of business utilizing Salesforce in different ways
* Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
* Unafraid to offer suggestions if there may be a more efficient way to do something
* Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools
* Experience debugging components and code built by other developers and understand how to get to the root of the issue
* Comfortable working in the office as a general rule, though some work from home is allowed
* Understands the complexity of working in an environment with sales, service, and marketing cloud all working together
* Deep knowledge of LWC and how to make performant components
* Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

* Salesforce Certifications are great and Trailhead badges are good, but real-world experience in Salesforce and other platforms is best
* Experience with or demonstrated willingness to learn Salesforce marketing cloud, particularly how to build integrations to populate data extensions and trigger journeys
* Experience with Agile framework methodologies, Version1, and test automation in the force.com platform
* Strong collaborative history working with business partners, other developers, architects, and teams managing other programs and projects
* Leading the establishment of standards in a federated Salesforce governance model
* Bachelor's Degree or 5 plus years of relevant experience

Delta Vacations, Associate Product Manager, Remote/Virtual

Delta Air Lines, Inc.
Remote or Atlanta, GA
OBJECTIVE

Research, plan, and develop land products for Delta Vacations' brands. Negotiate contracts and promotions with external partners ensuring market competitiveness and to optimize land contribution and value.

ESSENTIAL FUNCTIONS

* Research, plan, develop, negotiate competitive rates/terms, and maintain land products to support DLV Vacations' product offerings and optimize land contribution.
* Participate in the overall development of destination market strategies.
* Develop and maintain a thorough knowledge of assigned destinations and land products.
* Develop and sustain strong destination relationships/contacts as needed with local government officials, tourist boards / CVB's, DMC's, local and corporate hotel partners, and local activity providers.
* Collaborate with the Partnership Marketing team and hotel and destination partners to secure partnership marketing funds.
* Collaborate with Revenue Management and Distribution team in the development and execution of retail pricing and inventory management strategies, and promotional strategies, in order to generate optimal land contribution and value.
* Regularly monitor land programs and industry trends, and analyze competitors' programs. Implement appropriate actions to ensure program competitiveness.
* Compile and provide meaningful performance reporting and trend analysis to a variety of partners in order to effectively negotiate favorable rates and inventory allocations.
* Maintain product offerings/inventory levels to complement air capacity and market demand.
* Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments.

HIGH ACCOUNTABILITY FUNCTIONS

Research, strategize and source land products in high-volume destinations for DLV Vacations' brands. Expand corporate partner chain relationships and execute strategies that maximize destination profitability. Negotiate contracts and promotions with external vendors ensuring market competitiveness while implementing retail pricing and inventory management strategies that generate optimal land contribution.

* Develop and maintain appropriate destination relationships/contacts as needed with local government officials, tourist boards / CVB's, DMC's, local and corporate hotel vendors, and local activity providers.
* Act as a key resource/SME for participation in DLV cross functional teams.
* Manage assigned land products to support DLV's product offerings which optimize land contribution.
* Lead DLV's destination product plan(s) for high volume destinations.
* Manage the retail pricing strategies for corporate chain partners that cross between multiple destinations and Product Managers.
* Use relationship building skills to cultivate effective internal relationships with all areas of the organization.
* Participate in the overall development of regional key destination market strategies.
* Lead the development of secondary destination market strategies.
* Utilize analytical skills to gather and analyze strategic data, clearly summarize thoughts and effectively communicate recommendations to leadership.
* Research and develop new destinations, analyze and evaluate new and existing trends.
* Cultivate and maintain a thorough knowledge of all DLV destinations and land products.
* Lead meetings and events between applicable DLV's stakeholders and vendors.
* Facilitate DLV's participation in industry trade events and meetings, facilitate registration and scheduling with corporate chain vendors, coordinate internal preparation and post-trip follow up efforts.
* Collaborate with Hotel Pricing Implementation Analysts and Inventory Specialists to optimize land contribution through retail pricing and inventory management strategies.

OTHER DUTIES

* Research and develop new destinations, analyze and evaluate new and existing trends.
* Monitor contract compliance against DLV's and Delta legal standards and guidelines.
* Work with other departments to coordinate product content load processes to ensure accurate and optimal land product presentation in all distribution channels.
* Create, produce and maintain destination and partner level content in coordination with other departments.
* Coordinate with Product Operations to ensure timely reporting of manifests and resolution of relocation situations.
* Monitor in-destination customer experience to ensure partners meet customer service expectations.
* Research and resolve Product-related issues, including customer inquiries or land vendor concerns.
* Communicate with partners and internal departments to ensure operational procedures are efficient.
* As applicable, coordinate and participate in meetings and events between DLV's management and suppliers.
* Make recommendations and collaborate as appropriate to implement projects, which enhance sales, Partnership Marketing, operational efficiency, marketing and company productivity.
* Generate, analyze and distribute reports pertaining to assigned responsibilities.
* Comply with all corporate and departmental policies/procedures and applicable governmental regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

* Must have the ability to work independently and have strong organizational skills.
* Ability to define problems, collect data, establish facts, draw valid conclusions and solve problems in a timely and accurate manner.
* Strong mathematical aptitude required.
* Ability to prioritize and successfully manage multiple projects/deadlines in a fast paced environment.
* Must be able to effectively and professionally communicate to management, staff and suppliers as well as demonstrate sound judgment/reasoning skills.
* Knowledge of foreign language(s) helpful
* Must demonstrate strong communication ability, including written, oral, presentation and negotiating skills.
* Must have the ability to establish and build healthy working relationships with partners.

HIGH ACCOUNTABILITY COMPETENCIES

* Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.
* Strong PC skills including MS Word, Excel and Power Point required.
* Must be able to effectively and professionally communicate to management, staff and suppliers as well as demonstrate the ability to motivate and persuade with sound judgment/reasoning skills.
* Fluency and knowledge of foreign languages helpful.
* Must demonstrate strong communication ability, including written, oral, and presentation.
* Must have the ability to work independently and as a team and possess strong organizational and negotiation skills.
* Ability to define problems, collect data, establish facts, draw valid conclusions and solve problems in a timely and accurate manner.
* Must have the ability to establish and build healthy working relationships with partners.

LEADERSHIP RESPONSIBILITY

N/A

WORK ENVIRONMENT

DLV Corporate Headquarters, Atlanta GA/ Virtual

POSITION TYPE/STANDARD SCHEDULE

Full-Time Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic and International travel to fulfill assigned responsibilities

What you need to succeed (minimum qualifications)

* High School diploma or general education degree (GED) required
* Bachelor's degree from four-year college or university; or equivalent work experience; or equivalent combination of education and experience required
* Travel or hospitality industry experience preferred
* Product development experience preferred
* Knowledge of DLV Vacations programs, policies, procedures and reservations systems preferred
* Strong PC skills including MS Word, Excel and Power Point required
* Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

NA

Ramp Agent (Seasonal) - PHX

Delta Air Lines, Inc.
Phoenix, AZ
As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Ramp Agent, you play a key part in keeping our brand strong by, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Seasonal Ramp Agents work between 150 and 800 hours per year.

Work tasks include bending, stooping and twisting, standing, and walking. Work tasks are repetitive such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period of time in the aircraft bins.
Summary of responsibilities (not comprehensive of all tasks):

* Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.
* Safeguard cargo, baggage and mail from damage, loss, and weather.
* Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
* Repeatedly lift and load baggage onto carts and ensuring each bag reaches its destination.
* Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.
* Practices safety-conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)

* High School diploma, GED or High School Equivalency
* Embraces diverse people, thinking and styles
* Consistently makes safety and security, of self and others, the priority
* Have valid driver's license
* Be at least 18 years of age
* Pass an extensive post-offer pre-employment background check, including finger printing and a criminal history record check required by federal law
* Pass a post-offer pre-employment drug test
* Ability to frequently lift bags or items weighing up to and including 50 pounds
* Ability to occasionally lift bags or items weighing between 50 and 70 pounds
* Pass a physical ability test
* Be authorized to work in the US and have a 5-year US residency
* Possess basic computer skills
* Have strong verbal communication skills
* Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays
* Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

* N/A

Ticket/Gate Agent (Customer Service Agent) - SFO

Delta Air Lines, Inc.
San Francisco, CA
United States, California, San Francisco

Airport Customer Service

12-Nov-2021

Ref #: 10853

LinkedIn Tag: #LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Delta will be offering a $500 sign-on bonus to employees in this position, after 30 days of employment.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:

+ Greet customers and guide and assist them with the ticketing and baggage check-in process.

+ Use a computer to sell, print and reissue tickets.

+ Manage the check-in process, ensuring that customers have the proper documentation for travel.

+ Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

+ Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:

+ Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.

+ Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

+ Practices safety-conscious behaviors in all operational processes and procedures.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

What you need to succeed (minimum qualifications)

+ Embraces diverse people, thinking, and styles.

+ Consistently makes safety and security, of self and others, the priority.

+ High School diploma, GED or High School Equivalency.

+ Be at least 18 years of age.

+ Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law.

+ Pass a post offer pre-employment drug test.

+ Frequently lift bags or items weighing up to and including 50 pounds.

+ Occasionally lift bags or items weighing between 50 and 70 pounds.

+ Pass a physical ability test.

+ Be authorized to work in the US.

+ Possess entry-level computer skills.

+ Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

+ Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

+ N/A

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Delta Flight Products Sr Principal Software Engineer

Delta Air Lines, Inc.
Los Angeles, CA
United States, California, Los Angeles

Delta Flight Products

15-Nov-2021

Ref #: 10793

How you'll help us Keep Climbing (overview & key responsibilities)

We are looking for talented individuals to join us in our mission to redefine and revolutionize in-flight entertainment. Start a career at Delta Flight Products and you'll be joining an experienced and innovative team who's challenging spirit and imaginative work has created one of the best IFE systems on the market.

+ Develop in-flight entertainment software from concept to delivery

+ Maintain a well-documented codebase, establish best practices, and work with our partners on certification

+ Participate in reviews of software designs and source code, both intra and extra team

+ Provide estimates for new projects

+ Excellent verbal and written communication skills

+ Experienced in building and leading teams in a technical role

+ Must be proactive, organized and detail oriented

+ Worked in a multi-sited development environment

What you need to succeed (minimum qualifications)

+ Requires a Bachelor's degree in Computer Science or Engineering

+ 14+ years of experience working in a software engineering capacity

+ Experienced working in an Agile environment using JIRA or similar tools

+ Experienced in release management processes and configuration management

+ Experienced with design reviews, requirements management, code reviews, unit testing

+ Experienced with maintaining clear and concise documentation

+ Core Java, Spring Framework, C/C++, Ubuntu 14+/Linux OS skills

+ Experienced designing and integrating containerized and redundant server solutions using Docker or Kubernetes

+ Strong experience of OOP, data structures and design of complex software systems

+ OSI Network Stack and protocols - UDP, TCP, 802.3, 802.11, etc

+ Scripting Tools - Python, Bash

+ + Embraces diverse people, thinking and styles

+ Consistently makes safety and security, of self and others, the priority

+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

+ Knowledge of DO-178B and Avionic standards such as Arinc 429 a plus

+ Experience with CM tools - Gitlab / Github, Mavens, Jenkins, Artifactory, Docker or other CI/CD tools

+ Code review tools

+ Automated testing solutions

+ Message Queue Protocols - RabbitMQ, MQTT, ZeroMQ, etc

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Project Manager - Hub Performance and Planning, Atlanta, Los Angles, or Seattle

Delta Air Lines, Inc.
Los Angeles, CA
United States, California, Los Angeles

Global Sales

15-Nov-2021

Ref #: 10900

How you'll help us Keep Climbing (overview & key responsibilities)

Project Manager - Hub Performance & Planning

The Hub Performance & Planning team is seeking a Project Manager to focus on Delta's key coastal hub initiatives, both financially and operationally. The successful candidate will work cross-divisionally with commercial leaders on priority projects to drive financial results and support local leaders through project management, data analysis, and reporting. The goal for this role is to have a clear understanding of Delta's coastal hub strategy and be responsible for creating and supporting the implementation of initiatives and ad hoc projects. The position will report to the Manager - Hub Planning and Performance and will be based in Los Angeles, CA (preferred) Seattle, WA or Atlanta, GA.

How You'll Help Us Keep Climbing:

+ Initiates, develops, and launches strategic actions and tactics to improve Delta's coastal hub financial performance in collaboration with teams across Revenue Management, Network Planning, Sales, Marketing, and other areas

+ Influence efforts across core commercial and operational entities to drive performance and formulates, coordinates, and implements actions to improve performance

+ Assist in creation of short- and long-term strategic business goals and plans, and develop appropriate tracking methods to support these goals

+ Serve as a liaison between local and commercial teams to identify growth opportunities

+ Communicate effectively and accurately relevant project information to key stakeholders

+ Work with a variety of data sources including but not limited to Prism, MIDT, RPAD, NPS, ARC/IATA, and external sources such as Diio Mi and DOT data

+ Prepare presentations with detailed analyses that provide recommendations to all levels of management

+ Practices safety-conscious behaviors in all operational processes and procedures

What you need to succeed (minimum qualifications)

+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

+ Bachelor's degree required; MBA/Masters preferred

+ 5+ years of proven commercial and analytical experience

+ Successful candidate should possess strong analytical skills, organizational and planning skills, and a proven ability to prioritize and make sound business decisions

+ Entrepreneurial, self-directed spirit, that seeks challenging analytical work with demonstrated initiative and ability to conceive and implement successful strategies

+ Should be solution-oriented, navigate ambiguity and have a demonstrated ability to work well with other teams while under aggressive deadlines

+ + Must possess superior verbal and written communication skills with the ability to communicate detailed analyses through digestible oral and written means to all levels of management

+ Excellent interpersonal and collaboration skills; ability to seek input from and understand concerns of key stakeholders, including external partners, to build consensus

+ Candidate must have the ability to handle multiple priorities and influence effectively across divisions within Delta

+ Proficient understanding of SAS, SQL, Hyperion, Tableau, Excel, and PowerPoint

What will give you a competitive edge (preferred qualifications)

+ Strong professional demeanor

+ The ability to work under pressure

+ Meet short deadlines

+ Balance multiple and rapidly shifting priorities.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Senior Base Manager, LAX

Delta Air Lines, Inc.
Los Angeles, CA
United States, California, Los Angeles

Inflight Services

15-Nov-2021

Ref #: 10770

How you'll help us Keep Climbing (overview & key responsibilities)

The IFS Field Operations Senior Base Manager is responsible for managing the day to day base operation along with leading and developing Field Service Managers. In-Flight Service is seeking individuals who have demonstrated leadership experience and possess a high level of accountability for achieving strategic and operational results. The successful candidate will lead a diverse team of merit leaders and support staff to support Flight Attendants and the flying operation. The candidate must role model Delta's core values and uphold The Rules of the Road. This role will be based in the IFS flight attendant lounge at the airport.

Key Responsibilities:

+ Partner with leader to develop and execute base level tactics in achievement of division and corporate goals for Safety, Operating Budget, Customer NPS, Employee Satisfaction and Leadership Development

+ Provide mentorship, performance accountability and maintain positive employee relations for a diverse workforce

+ Ensure Field Service Managers are executing their role responsibilities according to established Standard Operating Procedures and driving system consistency

+ Build trust and respect with Flight Attendants and merit team via open channels of clear and transparent communication

+ Effectively engages and supports local Employee Involvement Group (EIG)

+ Collaborate with IFS peers to share best practices and align on the execution of system initiatives to ensure consistency and success

+ Oversee the day to day base operation and proactively solve situations as they arise

+ Manage scheduling of base administrative staff and Field Service Managers to ensure adequate staffing levels are maintained to support base operational needs

+ Develop, manage and reconcile base financial operating plan

+ Own collateral initiatives and projects as assigned by senior base leader

+ Partner with IFS leadership, matrixed IFS support groups and cross divisional leaders to ensure success by capturing and communicating needs on behalf of your base

+ Execute full onboard Flight Attendant duties as required

+ If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications

+ Travel required

+ Must be willing and able to work nights, weekends and holidays to support a 24/7 global operation

+ Ensures safety awareness and compliance throughout workplace

+ Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being

What you need to succeed (minimum qualifications)

+ High school education or GED equivalent

+ Minimum of three years of experience in a leadership position effectively managing direct reports and driving performance results

+ Ability to handle confidential information with professionalism, discretion and diplomacy

+ Strong written and oral communication skills and ability to produce concise documents and presentations for senior leaders

+ Excellent critical thinking and decision-making capabilities in a high pressure, time critical environment

+ Ability to influence and drive change at all levels of the organization and to manage and execute multiple priorities on time

+ Demonstrated experience in conflict resolution and finding common ground in order to obtain cooperation from others

+ Moderate to high level of proficiency in use of standard Microsoft Office applications

+ (If transferring internally) Must be performing satisfactorily in present position

+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

+ Bachelor's degree or 5+ years equivalent work experience

+ Experience in dealing with a wide variety of operational and safety situations

+ Previous experience as an IFS Base Manager

+ Four years of In-Flight Service or Delta experience

+ Three or more years of People Management experience

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Manager - Brand Growth and Partnerships

Delta Air Lines, Inc.
Los Angeles, CA
United States, California, Los Angeles

Global Sales

19-Nov-2021

Ref #: 11055

How you'll help us Keep Climbing (overview & key responsibilities)

How You'll Help Us Keep Climbing

Lead a team to coordinate campaigns to drive local messaging in partnership with ATL based teams

Serve as primary point of contact with external partners once partnerships are established; Utilize partnership marketing skills to garner best exposure for Delta

Support and manage sales sponsored and funded events to drive route specific growth

Execute on partnership elements including ad requests, ticket fulfillment, brand reviews and other event deliverables as needed

Support existing relationships with headquarter led sponsorship partners like Kings, Grammys, Children's Hospital

Develop and implement executive communication strategy for in-region sales leaders

Help strengthen and support field in specific communications and social media to drive loyalty and corporate share

+ Lead a team to coordinate campaigns to drive local messaging in partnership with ATL based teams

+ Serve as primary point of contact with external partners once partnerships are established; Utilize partnership marketing skills to garner best exposure for Delta

+ Support and manage sales sponsored and funded events to drive route specific growth

+ Execute on partnership elements including ad requests, ticket fulfillment, brand reviews and other event deliverables as needed

+ Support existing relationships with headquarter led sponsorship partners like Kings, Grammys, Children's Hospital

+ Develop and implement executive communication strategy for in-region sales leaders

+ Help strengthen and support field in specific communications and social media to drive loyalty and corporate share

What you need to succeed (minimum qualifications)

+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

+ 7-8 years of related experience, 1-2 years team development experience

+ Strong partner engagement skills with the ability to develop relationships, and maximize existing partner channels

+ Ability to prioritize, identify problems, quickly devise feasible solution options, disseminate the appropriate information to relevant stakeholders and ultimately bring about timely resolution

+ Excellent written and oral communication skills with an effortless ability to tailor messages for both business and external audiences

+ Comfort in addressing informal team meetings and delivering self-prepared presentations to executives/external audiences

+ Experience collaborating with cross-functional teams on technical projects, specifically in translating business objectives/priorities for product management and engineering colleagues

+ Based in Los Angeles, CA (in office)

+ Willingness to travel (25%)

What will give you a competitive edge (preferred qualifications)

+ Strong ability to navigate ambiguity and ruthlessly prioritize changing deliverables

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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