Customer Operations Specialist jobs at Delta Air Lines - 880 jobs

Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling. Determine proper aircraft load factors in conjunction with the airline operati Operations, Agent, Operation, Security, Manufacturing, Health

AIT Worldwide Logistics is seeking an Air Import Agent II that will coordinate the day-to-day import of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. Th Operations, Agent, Import, Operation, Customer Service, Manufacturing, Skills

Warehouse Operations Associate Reports to: Warehouse Operations Manager Relay Express, a leading logistics company, is seeking a detail-oriented and proactive Warehouse Associate to join our dynamic team. As a Warehouse Associate, you will be an integral part of our warehouse operations, responsible for a wide range of tasks to ensure the smooth flow of goods and materials through our facility. This position requires a high level of efficiency, attention to detail, and a commitment to maintaining the highest standards of quality and safety. Responsibilities: Freight Handling: Efficiently and safely unload and load freight from inbound and outbound trucks using forklifts and other equipment as needed. Cross-Docking: Perform cross-docking operations to expedite the transfer of goods between incoming and outgoing trucks while maximizing efficiency for our customers ensuring the integrity of the freight. Quality Control: Conduct thorough inspections of incoming and outgoing freight to ensure accuracy, completeness, and compliance with quality standards. Distribution: Distribute freight to designated customers, including medical customers and critical parts clients, ensuring timely delivery and adherence to customer requirements. Reworks: Handle reworks and repackaging tasks as necessary to correct errors or damage, ensuring that all products meet quality standards before being released to customers. Critical Parts Management: Pull and process parts for our critical parts division, including but not limited to weekly cycle counts and meeting KPI's for inbounding and out bounding parts. Inventory Management: Conduct regular inventory counts and maintain accurate records of stock levels, promptly reporting any discrepancies or issues to management. Process Improvements: Identify opportunities for process improvements and efficiency gains within the warehouse operation and collaborate with team members and management to implement solutions. Forklift Operation: Safely operate forklifts and other material handling equipment in accordance with company policies and procedures, maintaining a clean and organized work environment at all times. Driving: Drive company vehicles as needed to transport goods between facilities or to deliver items to customers, adhering to all traffic laws and safety regulations. Requirements: - High school diploma or equivalent. - Previous experience in a warehouse or logistics environment preferred. - Valid forklift certification and experience operating forklifts and other material handling equipment preferred. - Ability to lift and move heavy objects as well as the ability to climb ladders. - Strong attention to detail and accuracy in performing tasks. - Excellent communication and teamwork skills. - Valid driver's license with a clean driving record and the ability to pass a background check and drug screening. Benefits and Compensation: · Hours: 7:30-16:00 · Pay: $20 per hour to start. · Medical Benefits after 60 days. Premium pad at 75% · Optional Life & AD&D Insurance after 60 days · Optional Dental and Vision Insurance after 60 days · 401k Profit Share with company match after 1 year · Paid time-off based on employee handbook: Join the Relay Express team and be part of a company that values integrity, teamwork, and excellence in everything we do. If you're ready to take on a challenging and rewarding role in warehouse operations, apply now to become our next Warehouse Associate!

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time onsite EHS Advisor - Rail Operations in Los Angeles, CA, US we're looking for? Your future role "Take on a new challenge and apply your environmental, health, and safety (EHS) expertise in a new cutting-edge field. You'll work alongside collaborative and innovative teammates. You'll lead efforts to ensure compliance with regulatory requirements, champion a culture of safety, and drive continuous improvement in rail operations. Day-to-day, you'll work closely with teams across the business (operations, equipment, and training teams), conduct hazard analyses and safety audits, and much more." We'll look to you for: * Leading all EHS efforts related to transportation and mainline passenger service operations. , * Ensuring compliance with federal, state, and local regulations including FRA, FTA, CPUC, OSHA, and EPA. , * Developing, implementing, and monitoring EHS programs, policies, and procedures aligned with 49 CFR 200-299 and industry best practices. , * Conducting hazard analyses, risk assessments, and safety audits. , * Collaborating with operations, equipment, and training teams to address safety concerns and integrate EHS into operational planning. , * Investigating incidents, accidents, and near-misses; developing and tracking corrective actions. , * Providing EHS training and guidance to staff and contractors. , * Maintaining records and preparing reports for internal and external stakeholders. , * Participating in emergency response planning and drills. , * Supporting the development of annual EHS scope, schedules, and budgets." All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: * Bachelor's degree in Environmental Science, Occupational Safety, Transportation, or related field-or equivalent experience. , * Minimum 5 years of transportation experience, with at least 8 years in the railroad industry. , * Minimum 5 years in an EHS role within transportation or rail. , * Deep understanding of 49 CFR 200-299, particularly safety-related sections. , * Strong written and oral communication skills. , * Ability to present to Senior Metrolink Leadership and public stakeholder groups. , * Excellent leadership and collaboration skills across departments and labor crafts. , * Proficiency in Microsoft Office Suite and EHS management software. , * Knowledge of new technologies to improve safety, efficiency, and reduce costs. , * Subject matter expertise in railroad safety, hazard analysis, and regulatory compliance. Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: * Collaborate with transverse teams and helpful colleagues. , * Work with safety regulations and compliance within the rail industry, ensuring the well-being of our employees and the efficiency of our operations. , * Progress towards enhancing safety protocols and fostering a culture of safety across all levels of the organization. , * Utilise our proactive and dynamic working environment. , * Contribute to innovative projects, * Steer your career in whatever direction you choose across functions and countries, * Benefit from our investment in your development, through award-winning learning * Comp $90k -100k You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! Important to note As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone. Nearest Major Market: Los Angeles Job Segment: Operations Manager, Operations Apply now " Apply now * Apply Now * Start apply with LinkedIn Start Please wait...

This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, . Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required. Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Years of Experience: Minimum one (1) year Customer Service experience, airline industry experience Preferred Requirements Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment. The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude. Must be able to communicate with internal and external customers with professionalism and integrity. Must be well groomed and adhere to dress code policy. Ability to work efficiently under time constraints. Must be willing to work a flexible schedule including nights, weekends and holidays. Must be at least 18 years of age and possess a valid driver's license. Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job. Job Duties Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents. Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service. Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to. Report safety hazards and incidents to supervisor. Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations. Schedule based upon operational need and seniority. Assign employees to work specific job functions as needed. Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements. Ensure FAA, Allegiant Air and airport regulations are followed. Assist Customers with special needs, i.e., Customers who need assistance in boarding. Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. Marshal in the planes and push back the aircraft. Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. Lead by example and motivate team members. Ability to read and write English. Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues. Other duties as assigned. Physical Requirements The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role. EEO Statement We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity Employer: Disability/Veteran For more information, see ************************* $16 - $16 an hour Full Time Benefits: Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Paid vacation, holidays, and sick time Part Time Benefits: Profit Sharing Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Sick time We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other duties as assigned. Visa Sponsorship Available: No Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Years of Experience: None Credit Check: No Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: Yes * Must be at least 18 years of age and possess a valid driver's license. * Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job. Preferred Requirements Must be highly motivated with a positive attitude. Must be willing to work a flexible schedule including nights, weekends and holidays. Must adhere to dress code policy. Ability to work efficiently under time constraints. Able to attend required training. Basic computer skills. Ability to work in extreme weather conditions. TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum. Job Duties: Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. Operate ground service equipment. Marshal aircraft to and from gates. Provide proper handling of baggage requiring special care. Service aircraft lavatories. Responsible for aircraft security searches and commissary security searches as required. Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained. Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items. Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. Able to communicate using a two-way radio. Effective communication skills, both verbal and written. Perform aircraft interior cleaning as required. Stock aircraft and carts with necessary supplies as required, i.e. Inflight magazines and lavatory supplies. Inventory tracking as required. Other duties as assigned. Physical Requirements: The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role. Essential Services Provider: Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO Statement We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity Employer: Disability/Veteran For more information, see ************************* $16 - $16 an hour Summary: The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other duties as assigned. Visa Sponsorship Available: No Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Years of Experience: None Credit Check: No Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: Yes * Must be at least 18 years of age and possess a valid driver's license. * Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job. Preferred Requirements Must be highly motivated with a positive attitude. Must be willing to work a flexible schedule including nights, weekends and holidays. Must adhere to dress code policy. Ability to work efficiently under time constraints. Able to attend required training. Basic computer skills. Ability to work in extreme weather conditions. TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum. Job Duties: Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. Operate ground service equipment. Marshal aircraft to and from gates. Provide proper handling of baggage requiring special care. Service aircraft lavatories. Responsible for aircraft security searches and commissary security searches as required. Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained. Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items. Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. Able to communicate using a two-way radio. Effective communication skills, both verbal and written. Perform aircraft interior cleaning as required. Stock aircraft and carts with necessary supplies as required, i.e. Inflight magazines and lavatory supplies. Inventory tracking as required. Other duties as assigned. Physical Requirements: The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role. Essential Services Provider: Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO Statement We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity Employer: Disability/Veteran For more information, see ************************* Full Time Benefits: Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Paid vacation, holidays, and sick time Part Time Benefits: Profit Sharing Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Sick time We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Operations Coordinator, Operations, Flight, Coordinator, Manufacturing, Airline

Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Second-Shift Customer Service Coordinator for TQL, you'll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you'll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong. Customer service is the foundation of TQL's success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL's commitment to being the industry leader in service excellence. Who we're looking for: * You have a passion for delivering excellent customer service * You enjoy solving problems * You maintain a calm, professional demeanor under pressure * You communicate clearly and work well within a team * You're organized, with a high attention to detail * You have a strong work ethic with a history of reliability * You're professionally driven, and career motivated * You are comfortable working in a fast-paced office environment What you'll be doing: * Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule * Help resolve shipping issues with a high sense of urgency and professionalism * Document and manage all tasks in our internal systems * Provide updates and communicate directly with the internal sales and support teams What's in it for you: * $20.00 per hour compensation with shift differential * Outstanding career growth potential * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Carrier Services Coordinator for TQL, you'll be a critical link between our customers, transportation partners, and internal teams. In this fast-paced, entry-level role, you'll be trained to excel as the first point of contact for general inbound phone calls and emails. We'll teach you how to assess each inquiry and situation and route the contact to the right TQL individual or department. Customer service is the foundation of TQL's success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL's commitment to being the industry leader in service excellence. Who we're looking for: * You have a passion for delivering excellent customer service * You enjoy solving problems * You maintain a calm, professional demeanor under pressure * You communicate clearly and work well within a team * You're organized, with a high attention to detail * You have a strong work ethic with a history of reliability * You're professionally driven, and career motivated * You are comfortable working in a fast-paced office environment What you'll do: * Manage a high volume of inbound phone calls and emails * Help resolve caller issues and questions with a high sense of urgency and professionalism * Document and manage all tasks in our internal systems * Provide updates and communicate directly with the internal sales and support teams What's in it for you: * Compensation starting at $16.50 per hour compensation with opportunity for annual merit increases * Outstanding career growth potential * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

In our manufacturing environment, the Customer Experience Specialist is the central point of contact for customers and liaises with other departments to ensure perfect end-to-end execution of all sales orders. A strong candidate will have the ability to build a rapport with our customers and to make decisions to facilitate and expedite order delivery. Knowledge of excel, Microsoft Dynamic NAV (Navision), and experience in manufacturing settings is a strong plus. Essential Functions: Acts as single point of contact to our customers, processes orders, determines inventory availability, pricing delivery methods, and addresses special customer requirements. Works closely with shipping/receiving and purchasing to follow-up on customer orders. Keeps customer informed of all important and relevant information. Maintain customer database. Issues, tracks, and communicates return merchandize authorizations. Manages fill rate reports and customers scorecards. Promptly escalates general concerns to direct manager, such as: issues with delivery, returns and quality. Ability to cross-train within the department, but also be involved in cross-functional activities, as required. Ability to build a strong rapport with customers. Actively participates in problem solving, making recommendations, and assisting with process flow, supporting longer-term strategy and vision. Maintain the integrity of confidential business and product information. Performs all other duties as assigned. Requirements: Qualifications: Minimum 2 years of customer support experience in the consumer product industry. Familiarity with manufacturing environment. Action-oriented, customer-focused, problem-solving self-starter who goes above and beyond to solve customers concerns. Detail oriented along with exceptional organizational skills. Excellent written and communication skills. Excellent interpersonal skills, flexibility, and a willingness to learn new things. Ability to multi-task without sacrificing accuracy and performance. Able to work independently and in teams and cross-functional environments. Positive attitude, good work ethics, and values. Intermediate to advanced knowledge of MS Excel required. Knowledge of Microsoft Dynamic NAV (Navision) a plus. Compensation details: 50000-52000 Yearly Salary PI8b9bf1726520-31181-39394655

Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Specialist, Logistics Operations is responsible for maintaining expected service level of all EFM shipments, updating shipments with the most accurate and timely status, and ensuring quality of service provided to EFM customers. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Track, trace, and monitor Estes Final Mile shipments and update the status with complete notes. Perform clerical processes related to the Estes Final Mile business. Process routine customer information in support of transportation, billing, and/or collection efforts. Monitor the web, fax, and voice mail for service provider updates. Maintain data for specific customers, markets, products, and/or processes as required. Assist and support Customer Service, Supervisors, and Managers with various business needs. Communicate to Supervisor any issues or problems that may put a shipment in jeopardy of failure. Complete outbound calls to consignees requesting a delivery follow up. Appropriately identify and resolve consignee issues. Confirm charges from service providers as needed. Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate. Work to find new ways to enhance or drive efficiencies in the customer and end user experience through continuing process improvements. Manage and maintain Terminal and Agent relationships. Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing. Support and promote company core values. Regular attendance is required. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Ability to plan, organize, and manage multiple projects and set priorities. Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts. Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. Must be comfortable in a fast-paced, startup environment. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints. Ability to effectively present information and respond to questions from groups of customers and employees. Ability to read and interpret general business documents. Ability to write routine reports and general business correspondence. Ability to work with peers and communicate basic concepts. Must be comfortable on outbound phone calls. Ability to solve practical problems through standardized solutions that require limited judgment. Ability to follow prescribed and detailed procedures to solve routine problems. Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications. Must be able to work flexible shifts. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. 1-3 years of experience in the Transportation/Freight Forwarding or Customer Service industries desired. However, a combination of experience and/or education will be taken into consideration. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFM is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

JOB TITLE: Parcel Operations Specialist JOB PURPOSE The Parcel Operations Specialist supports the implementation and setup of new clients and carriers. Partnering with Implementation, IT and Client Services to effectively gather requirements, test and implement our services according to Service Agreement and Statement of Work. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate with Implementation, IT and Client Services teams to perform setup and implementation of new clients, accounts and carriers within our proprietary systems Ability to comprehend Service Agreements and Statements of Work Participate in client facing calls, meeting and emails as a Parcel Subject Matter Expert Gather, document and implement client's GL Coding rules when necessary Partner with IT to successfully test and implement client's requirements Educate client on Transportations Insight's invoicing and reporting Provide issue resolution, as needed, on reports, invoices and questions from internal or external teams Provide training and process documentation as needed Assist with SOC II compliance audit Participate or be assigned special projects KNOWLEDGE, SKILLS, AND ABILITIES Attention to detail combined with speed and accuracy on the keyboard Ability to focus on their individual work and perform both independently and within team environments Ability to effectively present information to clients, carriers or internal teams Ability to respond to common inquiries or complaints from clients, carriers or internal team Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of instructions in mathematical or diagram form Ability to understand and act upon verbal and written instructions Ability to clearly communicate both verbally and written Must have ability to multi-task **MAY PERFORM OTHER DUTIES AS ASSIGNED** WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. TRAVEL Local travel is required. Out of state travel is limited, but may be required for special training/conferences. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Overall Purpose of The Job The International Operations Specialist plays a pivotal role in delivering comprehensive global medical and travel assistance services. This position requires managing diverse and complex cases for clients, customers, and corporate members with precision and empathy. The specialist will process all requests related to medical, security, and travel assistance in strict accordance with company protocols and quality system procedures to ensure a consistently high standard of service. Working within a highly dynamic, fast-paced environment, the role demands coordination and collaboration across various departments and geographical locations, helping clients navigate urgent situations efficiently and effectively. By maintaining up-to-date knowledge of global travel patterns, medical care facilities, and security conditions, the specialist contributes to risk mitigation and client safety. Beyond operational duties, the job involves documenting case details accurately, adhering to confidentiality requirements, and continuously improving service delivery through feedback and adherence to quality assurance measures. This function is critical to upholding the reputation and reliability of Medaire, Inc. in the Aviation & Maritime sectors, facilitating seamless international operations that support client wellbeing and satisfaction. Required Skills and Knowledge In-depth knowledge of Commercial and Business Aviation, as well as Maritime operational specifics, to tailor assistance effectively. Exceptional interpersonal acumen, enabling clear, compassionate communication with diverse clients under varying stress levels. Adaptability and resilience to handle changing scenarios and evolving protocols within the global assistance landscape. Proficiency in written and verbal communication, with a strong command of English and preference for additional languages to enhance service reach. Heightened cultural sensitivity and awareness, showcasing respect and understanding while working across different languages and traditions. Physical capacity to engage in extended periods of workstation activity while efficiently utilizing communication devices such as telephones, headsets, and computer systems. Advanced computer literacy including the use of multiple monitors and navigation of digital case management tools. Meticulous attention to detail when reviewing client documentation and entering critical data to ensure operational accuracy and compliance. Required Competencies Teamwork: Proven ability to collaborate constructively within cross-functional and multicultural teams to achieve shared objectives. Effective Communication: Demonstrated excellence in both conveying and comprehending complex information through clear verbal and written exchanges, essential for accurate case management. Analytical Problem Solving: Skilled at quickly identifying challenges, analyzing constraints, and implementing practical solutions in high-pressure situations. Time Management: Competent in prioritizing multiple simultaneous requests and responsibilities to meet tight deadlines without compromising on quality. Accountability: A strong sense of responsibility, reliability, and professionalism, maintaining composure and decision-making efficacy when under stress. Customer Focus: Commitment to delivering exceptional client service by responding attentively and empathetically to client needs, fostering trust and long-term satisfaction. Technical Proficiency: Experienced user of MS Outlook, Word, and Excel with demonstrated typing speed and accuracy, facilitating efficient documentation and communication. Multi-tasking Ability: Capacity to effectively juggle various technology platforms and communication channels simultaneously to handle complex case coordination. Required Work Experience Substantial experience in a high-volume call center environment, preferably within medical assistance, travel support, or emergency response sectors. Educational Qualifications: High school diploma or general education degree (GED) required; further education or certifications related to healthcare, risk management, or customer service is advantageous. Language Requirements: Fluency in English is essential to communicate effectively with a global client base. Proficiency in additional languages is highly desirable and will enhance the ability to support a diverse range of clients and cross-cultural interactions. Work Schedule and Travel: The role demands flexibility to accommodate rotating shifts between the Global Response Center in Phoenix and the MedLink Call Center at Good Samaritan Medical Center as operational needs dictate. Work is conducted in a 24/7 call center environment that operates 365 days a year, requiring availability for day and night shifts, approximately three shifts per week, with possible schedule variations to meet demand. Overall, candidates should be prepared to embrace a dynamic work context requiring adaptability, resilience, and commitment to delivering reliable assistance services worldwide. MedAire is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour, you are eligible for the following benefits and programs: Insurance * Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan * Eligibility begins the first day of the month following your hire date. * The Company offers a matching contribution up to 6% of your eligible compensation. * Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave * Accrual of up to 56 hours of paid sick leave per year. * Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours * Eligible to receive vacation hours on January 1st following your hire date. * These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges * NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service. Leaves of Absence * Eligible for various types of leave, including: * Medical Leave * Non-Medical Family Care Leave * Maternity and Paternity Leave * Personal Leave * Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding. Compensation Details * Contour offers a competitive salary based on your prior work experience. Equal Employment Opportunity Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour Is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************. Join Our Growing Team Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Key Responsibilities * Manage and coordinate system-wide flight delays within the Company's operating systems, ensuring timely and accurate communication to internal and external stakeholders. * Communicate delay plans to divisions outside of SOC, maintaining strong cross-departmental alignment. * Assign gates and update gate changes throughout the day, ensuring FIDS/GIDS accuracy and continuity of station operations. * Anticipate passenger disruption needs and collaborate with stations and Reservations on re-accommodations and service recovery. * Support the Reservations team during peak call volume, IROPs, and large-scale re-accommodation events. * Create, update, and manage customer service-related training documents, resource libraries, and digital applications. * Deliver customer service training (new hire, recurrent, targeted refreshers) via in-person sessions, webinars, and on-site visits. * Research, track, and report on irregular operations (IROPs), identifying trends and improvement opportunities. * Manage, monitor, and report key performance indicators (KPIs) related to customer service, station performance, and guest impact. * Comply with all departmental policies and procedures. * Other duties as assigned by leadership

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour, you are eligible for the following benefits and programs: Insurance Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service. Leaves of Absence Eligible for various types of leave, including: Medical Leave Non-Medical Family Care Leave Maternity and Paternity Leave Personal Leave Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding. Compensation Details Contour offers a competitive salary based on your prior work experience. Equal Employment Opportunity Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour Is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************. Join Our Growing Team Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Key Responsibilities Manage and coordinate system-wide flight delays within the Company's operating systems, ensuring timely and accurate communication to internal and external stakeholders. Communicate delay plans to divisions outside of SOC, maintaining strong cross-departmental alignment. Assign gates and update gate changes throughout the day, ensuring FIDS/GIDS accuracy and continuity of station operations. Anticipate passenger disruption needs and collaborate with stations and Reservations on re-accommodations and service recovery. Support the Reservations team during peak call volume, IROPs, and large-scale re-accommodation events. Create, update, and manage customer service-related training documents, resource libraries, and digital applications. Deliver customer service training (new hire, recurrent, targeted refreshers) via in-person sessions, webinars, and on-site visits. Research, track, and report on irregular operations (IROPs), identifying trends and improvement opportunities. Manage, monitor, and report key performance indicators (KPIs) related to customer service, station performance, and guest impact. Comply with all departmental policies and procedures. Other duties as assigned by leadership Qualifications Be at least 18 years of age. Ability to accept assignment at the Contour Corporate Headquarters in Smyrna, TN. Ability to travel up to 25% of the time (primarily planned station support and training). Experience with HRIS, LMS, or other training/knowledge-management systems preferred. Knowledge of employment-related regulations, customer service best practices, and operational compliance standards preferred. Must have a high school diploma or GED equivalent Experience working for a Part 135 Charter Operations preferred Experience in luxury sales preferred Willing to be scheduled as an after-hours on-call person in rotation with other personnel to include weekends and holidays. Must be willing to carry a mobile phone or other similar communications and be accessible 24/7 as needed. Must be able to negotiate and close. Must have a valid driver's license and good driving record. Be authorized by law to work in the United States and able to travel in and out of the United States. Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software. Able to pass a required 10-year work history review and submit to criminal history records check. Must understand, read, and write English. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership, interpersonal and organizational skills. Must have well-developed people skills and ability to work with a variety of personalities. Able to coordinate multiple priorities and meet deadlines. Able to handle interruptions and a fast-paced environment. Maintain strong attention to detail. Be self-motivated and able to motivate others Excellent interpersonal and conflict resolutions skills. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Thorough knowledge of employment-related laws and regulations. Ability to manage multiple complex projects simultaneously. Excellent communication skills both written and verbal delivered with tact and professionalism. Ability to work independently and as part of a team. Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.

Responsibilities and essential job functions include, but are not limited to the following: Responsible for managing nightly company operations, including communication with drivers and customers. Review and follow-up on all driver, customer and equipment open items from the following shift. Review and update dispatch board with driver assignments to ensure all loads are dispatched and detailed information on assigned loads is relayed and completely understood on each move, per contractual agreement with the customer(s) Manage driver assignments and load service needs by reviewing, analyzing and coming to a decision on how best to manage the issue. Assign or re-direct loads and communicate direction to drivers, at their discretion, to best service the customer and company's needs. Engage customer if it is decided that on time service will be compromised. Manage mechanical breakdown issues by leading coordination between maintenance staff and drivers. Issue advances to drivers. Negotiate with customer and vendor points of contact regarding ad hoc needs. Negotiate ad hoc rates. Accept or Reject freight offers as needed in the best interest of the company and customers service requirements. Adhere to all company, state and federal regulations, policies and procedures. Direct drivers to do the same. Engage and communicate important accident information by effectively coordinating with local Law Enforcement, Safety management and Road Service teams. Effectively report escalation issues to Senior Management. Knowledge, Skills, and Abilities: Ability to communicate effectively both in person and on the phone with customers, vendors and drivers; providing concise instruction or information. Ability to develop relationships with customer and vendor points of contact. Ability to manage driver and customer issues directing solutions to drivers and customers that are in the best interest for both the company and customer. Ability to multi-task in a fast-paced environment Ability to self-manage. Ability to read, write and speak English fluently

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Position Pay Range: $22.00-$25.00 per hour Responsibilities The Specialist, North American Operations, is responsible for maintaining the expected service level of all EFW shipments, updating shipments with the most accurate and timely status, and ensuring the quality of service provided to EFW customers. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Track, trace, and monitor Estes Forwarding shipments and update the status with complete notes. Perform clerical processes related to the Estes Forwarding business. Process routine customer information in support of transportation, billing, and/or collection efforts. Monitor the Web, fax, and voice mail for service provider updates. Maintain data for specific customers, markets, products, and/or processes as required. Assist and support coordinators, supervisors, and managers with various business needs. Communicate to Estes Forwarding Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure. Confirm charges from service providers as needed. Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate. Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing. Support and promote company core values. Regular attendance is required. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Must be able to work flexible shifts. Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications. Ability to plan, organize, and manage multiple projects and set priorities. Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas, and appreciating others' efforts. Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints. Ability to effectively present information and respond to questions from groups of customers and employees. Ability to read and interpret general business documents. Ability to write routine reports and general business correspondence. Ability to work with peers and communicate basic concepts. Ability to solve practical problems through standardized solutions that require limited judgment. Ability to follow prescribed and detailed procedures to solve routine problems. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION The position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. 1-3 years of experience in the Transportation or Freight Forwarding industry preferred. However, a combination of experience and/or education will be taken into consideration. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

About us Transportation One is a non-asset transportation brokerage offering full-service, multi-modal logistics solutions dedicated to meeting the demands of the transportation industry. We invest heavily in cutting-edge technology and experienced logistics professionals, allowing us to deliver superior service to all our clients. Put simply, when it comes to transportation, we're the one you want. Job purpose As a Client Operations Specialist, you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing managed client accounts. You will be responsible for performing all day-to-day operational commitments as required. You will manage real-time issues, while multi-tasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist, you will be expected to be accurate, efficient and entrepreneurial by nature. *This is not a remote position* Duties and responsibilities Complete all entry and scheduling of shipment orders Make decisions regarding the best appointment times and schedule appointments accordingly Grow and develop relationships with your portfolios' partners, shippers, and receivers Manage and update all shipments within your portfolio Effectively communicate with customers to understand their supply chain needs Maintain overall positive client experience Foster close relationships with existing customers to provide superior customer service Report and resolve any transit issues or problems to appropriate parties Efficiently manage the flow of information across departments (Client Management & Procurement) Qualifications Clear and confident communication with the ability to interact with all departments Minimum 1-year experience in customer facing role, preferably with transportation brokerage experience Strong problem-solving skills Self-motivated with a positive and ethical work attitude Ability to work in a team environment, while also delivering independent results Strong commitment to operational excellence and client satisfaction Detail oriented and ability to multi-task A combination of the above shall also be considered Benefits PTO (Paid Time off) + Company holidays Medical, dental, and vision healthcare Company paid short term disability, life, and AD&D insurance Company paid maternity and paternity leave 401k with company match Company provided onsite gym membership Compensation Compensation for this role will range between $21.50 - $24 an hour Working conditions General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available. EEO Statement Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.

About us Transportation One is a non-asset transportation brokerage offering full-service, multi-modal logistics solutions dedicated to meeting the demands of the transportation industry. We invest heavily in cutting-edge technology and experienced logistics professionals, allowing us to deliver superior service to all our clients. Put simply, when it comes to transportation, we're the one you want. Job purpose As a Client Operations Specialist, you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing managed client accounts. You will be responsible for performing all day-to-day operational commitments as required. You will manage real-time issues, while multi-tasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist, you will be expected to be accurate, efficient and entrepreneurial by nature. * This is not a remote position* Duties and responsibilities * Complete all entry and scheduling of shipment orders * Make decisions regarding the best appointment times and schedule appointments accordingly * Grow and develop relationships with your portfolios' partners, shippers, and receivers * Manage and update all shipments within your portfolio * Effectively communicate with customers to understand their supply chain needs * Maintain overall positive client experience * Foster close relationships with existing customers to provide superior customer service * Report and resolve any transit issues or problems to appropriate parties * Efficiently manage the flow of information across departments (Client Management & Procurement) Qualifications * Clear and confident communication with the ability to interact with all departments * Minimum 1-year experience in customer facing role, preferably with transportation brokerage experience * Strong problem-solving skills * Self-motivated with a positive and ethical work attitude * Ability to work in a team environment, while also delivering independent results * Strong commitment to operational excellence and client satisfaction * Detail oriented and ability to multi-task * A combination of the above shall also be considered Benefits * PTO (Paid Time off) + Company holidays * Medical, dental, and vision healthcare * Company paid short term disability, life, and AD&D insurance * Company paid maternity and paternity leave * 401k with company match * Company provided onsite gym membership Compensation Compensation for this role will range between $21.50 - $24 an hour Working conditions General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available. EEO Statement Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.