The Aircraft Maintenance Technician (AMT) is a critical TechOps role at Delta. In this role, you will maintain the proper and safe functioning of Delta's fleet, ensuring customers have an exceptional travel experience. AMTs in the Line classification maintain aircraft, aircraft engines, and aircraft components and avionics systems according to Delta and FAA specifications; perform inspections during assembly of parts and after repair or installation of components; and document maintenance procedures including component damage, origin, and condition.
Summary of responsibilities (not comprehensive of all tasks):
* Performs all work activities in accordance with established laws, regulations, standards, safety protocols, and procedures to ensure safety of self and others.
* Inspects aircraft or aircraft components, including landing gear, hydraulic systems, tires, and engines for damage, defects, corrosion, or other wear to ensure airworthiness.
* Recommends replacement, repair, or modification of aircraft equipment based on inspection.
* Reports issues, malfunctions, unusual wear, or damage to appropriate personnel, as required.
* Installs, removes, or modifies aircraft structures, systems, or components, following drawings, schematics, charts, engineering orders, and technical publications.
* Repairs worn, defective, or damaged parts or components (e.g., damaged gaskets, lines and couplings, cables, and pulleys), using hand tools, gauges, and testing equipment.
* Inspects completed work to certify that maintenance adheres to standards and procedures, and that aircraft are ready for operation.
* Interprets discrepancies or logs (written or verbal) to understand history and nature of issue, to troubleshoot issue, and to identify required next steps (e.g., fix, defer, replace).
* Researches, reads, and interprets technical manuals and guidelines to perform inspections, installations, repairs, or other work activities.
* Reviews maintenance records to determine if service and maintenance checks, repairs, and overhauls were performed at prescribed intervals.
* Maintains repair logs, documenting all preventive and corrective aircraft maintenance activities.
* Serves as a technical expert or mentor by providing advice and corrective recommendations to others.
* Uses computers, computer systems, and other technology to enter, document, access, receive, or communicate information.
* Practices safety-conscious behaviors in all operational processes and procedures.
$40k-60k yearly est. 26d ago
Looking for a job?
Let Zippia find it for you.
Supervisor Customer Service - LAX
Southwest Airlines 4.5
Los Angeles, CA job
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
* For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Supervisor Customer Service position at LAX within the last 12 months.*
Pay & Benefits
Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
Additional details
* The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Model the Southwest Way
* Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
* Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
* Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
* Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
* Respond to and resolve Customer questions, requests, or complaints
* Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
* Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
* Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
* Work with staff planning to build bids that are in line with department's hourly goals.
* Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
* Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
* Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
* Knowledge of applicable Collective Bargaining Agreements and their applications
* Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
* Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
* Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
* Ability to apply general rules to specific problems to produce answers that make sense
* Ability to recognize and address performance and safety concerns in a timely manner
* Ability to ensure all equipment is maintained and available for the operation
Education
* NA
Experience
* Fully functioning, broad knowledge in:
* Airlines Operation Management
* Customer Service
Licensing/Certification
* Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
* Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
Physical Abilities
* Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
* Ability to communicate and interact with others in the English language to meet the demands of the job
* Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
* Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
* Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
* Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
* Ability to perform assigned duties in outdoor and inclement weather conditions
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Pay amount doesn't guarantee employment for any particular period.
401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
* Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
01/22/2026
$34.9-36.4 hourly 2d ago
Hawaiian Airlines Flight Attendant - Italian Language Qualified
Alaska Airlines 4.5
Los Angeles, CA job
Company Hawaiian Airlines The Team At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'āina and introducing our islands to the world!
Role Specific Details
Bases: We are hiring for our Hawaiian Airlines West Coast bases.
Role Summary
The primary function of Hawaiian Airlines flight attendants is to ensure the safety of our guests while aboard company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.
Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flights, which includes providing food and beverage service, while providing an unsurpassed Aloha experience. This is a union represented position.
Key Duties
+ Preflight Preparation & Briefings: Attend preflight briefings to review flight details including weather, route, altitude, emergency procedures, crew coordination, flight duration, and onboard services. Prepare aircraft cabin and ensure readiness for boarding and departure.
+ Guest Interaction & Assistance: Greet guests warmly, direct them to assigned seats, and assist with stowing carry-on luggage. Respond to flight-related questions and provide prompt, courteous service throughout the flight.
+ Safety Demonstrations & Compliance: Demonstrate the use of safety equipment such as seat belts, oxygen masks, and life jackets. Monitor guest compliance with safety regulations and address infractions professionally and effectively.
+ Emergency Response & Incident Reporting: Direct and assist guests during emergency procedures, including evacuations. Administer first aid when necessary and complete written and verbal reports of any emergency or safety-related incidents.
+ In-Flight Service Delivery: Provide consistent food and beverage service according to airline procedures. Collect and reconcile payments for onboard purchases including meals, alcoholic beverages, and duty-free items.
+ Landing Preparation & Post-Flight Duties: Prepare guests and cabin for landing by following established procedures. Ensure cabin is secure and assist with deplaning as needed.
+ Training & Regulatory Compliance: Successfully complete annual FAA-approved re-certification and maintain current knowledge of emergency procedures per FAA and airline regulations. Must be able to obtain and maintain authorization for unescorted access to aircraft and SIDA areas
+ Teamwork, Professionalism & Physical Readiness: Collaborate effectively with crew members to deliver a seamless and pleasant guest experience. Maintain professionalism, recognize and escalate potential issues, and meet physical demands of flying at high altitudes and working varied schedules including evenings, weekends, and holidays.
+ Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight.
+ During an emergency situation, it is possible that a Hawaiian Airlines flight attendant would have to perform the following duties (not a comprehensive list):
* Assist ill or incapacitated passengers and fellow crew members
* Evacuate the aircraft in heavy, dense smoke during a cabin fire
* Access, handle and operate oxygen bottles, fire extinguishers and other emergency equipment
* Remove and lift emergency cabin windows (weighing up to 60 pounds)
* Jump down the emergency slide from height of approximately 24.5 feet
+ All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job.
Additional Details
+ Must present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas.
+ Please note that the location listed on this job may not be the base you're assigned to upon being hired. We will be pooling for classes in 2025.
+ FAA Training Requirement: Training will be held in Honolulu and consists of eight (8) weeks of unpaid training.
Day in the Life
To preview of a Day in the Life of a Hawaiian Airlines Flight Attenant press play on the video above. If the above video does not work try using the following link:Hawaiian Airlines Day in the Life
Job-Specific Experience, Education & Skills
Required
+ Two (2) years of direct customer experience in the hospitality or airline industry OR four (4) years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
+ Vertical Reach of 82".
+ Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines.
+ Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA's Regulations.
+ Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations.
+ Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.
+ Must be able to lift 25lbs. from floor to above shoulder height.
+ Comfortable being in a swimming pool with a life vest during emergency training and in water during an inflight emergency.
+ Able to properly secure oneself in a jump seat with harness without using a seat belt extension; able to expeditiously move through the cabin aisle in emergency and non-emergency situations.
+ Successfully complete an FAA-approved, unpaid eight (8) week intensive training program provided by Hawaiian Airlines.
+ Able to serve alcohol.
+ Able to relocate within the state of Hawaii or the continental U.S.
+ Able to read, write, and speak English proficiently.
+ Successfully pass tuberculosis (TB) test.
+ Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines.
+ Must possess the legal right to travel from all countries served by Hawaiian Airlines.
+ Travel documents must remain valid throughout all phases of training and employment.
+ Able to be present to work alternative schedules, including evenings, weekends and holidays.
+ High school diploma, or GED equivalent.
+ Minimum age of 21.
+ Must be authorized to work in the U.S.
Preferred
+ College education or degree.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate
USD $0.00/Hr.
Salary Details
+ First year step rate: $28.96 (per contract)
+ VisitHawaiian CBAto view the latest collective bargaining agreement between Hawaiian Airlines and the AFA.
Total Rewards
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ This role pays per collective bargaining agreement.
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and airline being booked)
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k contribution/match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on
2/2/2026
FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Seattle
A: Y - T3
L: \#LI-B
Job Locations _| USA-HI-Honolulu | USA-CA-Los Angeles_
Requisition ID _2026-18048_
Category _Flight Attendants_
$29k-43k yearly est. 5d ago
Intern - Airport Operations (LAX) (Summer 2026)
United Airlines 4.6
Los Angeles, CA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you're a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You'll also have the chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.
We fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:
* Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline
* This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning
* Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities
* Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures
* They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required
* Job duties may vary based on location & team assigned. Teams in which you may be assigned could include:
* Projects & Executions
* Ramp
* Business
* Customer Service
* Station Operations Center
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.
Qualifications
What's needed to succeed (Minimum Qualifications):
* Must be an undergraduate or graduate student at the time of start pursuing a degree in Aviation Management, Business, Industrial Engineering, Business Management, Data Analytics, or a related quantitative field of study
* Proven proficiency in Microsoft Office (Excel, Word, PowerPoint)
* Strong quantitative and problem-solving skills
* Applicant must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship
What will help you propel from the pack (Preferred Qualifications):
* Interest in the operational environment
* Interest in the airline industry
* Previous airline, operations, or project management experience
Salary and benefits information is being included in this job posting in accordance with California state law. The Compensation and benefits information is outlined below. Please note, intern pay rate may differ based on class standing.
The hourly rate for this position is $21 to $24, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.
Bonus eligible: No
Benefits: Yes
The starting rate for this role is $20.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$21-24 hourly 16d ago
Customer Service Manager, Airport Workforce Management (Los Angeles, CA, US)
American Airlines 4.5
Los Angeles, CA job
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
* CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
* Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
* CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
* This job is a member of the Domestic Airports Team within the Customer Experience Division
* The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
* Be a safety advocate: Look for safety concerns and address them as needed
* Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
* Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
* Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
* Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
* Promote effective communication among departments to engage our team to work together to achieve common goals.
* Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
* Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
* Ability to solve complex staffing issues with minimal oversight
* Strong communicator with all levels of the operation
* Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
* Coordinate assignments for frontline team members to dynamically work flights at gates
* Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
* Being proactive and efficient with time management
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customer service experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
* Strong decision making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
* Applicable valid driver's license as required by local authorities
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$50k-84k yearly 7d ago
Senior Line Engineer
United Airlines 4.6
Los Angeles, CA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job overview and responsibilities
Senior Line Engineers are part of a service engineering team that provide 24/7 engineering technical support for United Airlines Worldwide fleet of operational aircraft to ensure the timely return to service. Provide engineering support for a wide range of aircraft systems, maintenance programs, engines as well as operational engineering functions. Studies, analyzes, and seeks solutions to problems related to the design, operation, maintenance, performance, modification, or repair of aircraft, and their components. Uses a structured, logical, and analytical approach in problem solving. Defines maintenance program, configuration, and serviceability criteria ensuring safe and legal operations. Analyzes and implements regulatory requirements. Evaluates the effects of modifications or new equipment on reliability and performance. Evaluates the benefits of the cost impact of a fleet decision to ensure an optimum balance of cost, asset utilization, quality, and reliability. Authors, designs, tests, and manages projects. Communicates with customers on technical issues, work scope recommendations, and failure investigations. Interfaces with internal and external organizations regarding specific aircraft and component issues.
* This position leads and develops potentially complex solutions and implementation plans, project justification, cost/benefit analysis, management of project implementation, technical support, and obtaining FAA approvals as required.
* Coordinate work with other operational groups to ensure airworthiness, safety, regulatory compliance, operational reliability, and operational efficiency.
* Organize and manage the priorities for assigned responsibilities and accomplish the work processes to meet all the deliverables for operational needs, projects, and program changes/technical specification revisions.
Shifts are dependent on work location and assignment and will be designated during the interview process as required. It is important to note that shifts may change based on the needs of the operation.
Work Schedule: 7.00pm PST- 6.30am PST
In addition to base pay, this role includes a $10,000 role-specific premium, separate and additional from the listed base pay range.
Qualifications
What's needed to succeed (Minimum Qualifications):
* Bachelor's degree or related experience in Engineering (Mechanical, Electrical, Aerospace), related technical field or equivalent relative work experience
* Senior Line Engineer I: 5-8 years
* Senior Line Engineer II: 8 years +
* Ability to interpret complex and technical Engineering and OEM documents.
* Highly detailed level project development and management for regulatory compliance modifications, and overall ownership of specific systems
* Must have the ability to communicate detailed, technical information under time-bound and stressful situations.
* Successful candidate will have working knowledge of airline or OEM operations.
* Knowledge of Code of Regulations (CFRs), airworthiness design and substantiation criteria, aircraft and equipment design and operational characteristics
* Must be available to work any shift including nights and weekends as well as holidays.
* Must be legally authorized to work in the United States for any employer without sponsorship.
* Successful completion of interview required to meet job qualification.
* Reliable, punctual attendance is an essential function of the position.
What will help you propel from the pack (Preferred Qualifications):
* OEM Structural Repairs for Engineers Training (Boeing/Airbus) with portfolio of designing major repairs for aircraft structures; metallic or composite
* Work within specific ATA Airline Chapters
* Airline or Industry experience with general ATA Chapters which could encompass, aircraft systems, structures, power plant and avionics disciplines
* Excellent communication and technical writing ability
* Knowledge of FARS (specifically parts 21, 25, 26, 43, 121, & 145)
* CATIA/AUTOCAD experience
The base pay range for this role is $97,945.00 to $133,540.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$97.9k-133.5k yearly 45d ago
Administrator, Administration Center (Los Angeles, CA, US)
American Airlines 4.5
Los Angeles, CA job
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Workforce Administration Team within the Technical Operations Division.
* Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
* Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
* Pay range for this role is: $19.72 - $25.97/per hour.
What you'll do
* Audit, analyze and prepare various department reports, including weekly headcount reports and monthly projection reports.
* In depth understanding of all aspects of payroll, using Workbrain payroll system; including time coding and shift schedules
* Proffer and process overtime, field trips, shift swaps and holiday equalization according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
* Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
* Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
* Liaison between various airport personnel, local leadership and team members
* Train and assist with onboarding new administrative center team members
* Contribute and assist with project initiatives, to include implementation of new systems, tasks and methods to front line employees, leaders and administration center team members.
* Submits transactions for computer and system accesses.
* Sort, track and file data and correspondence
* Process time-sensitive requests
* Efficiently and effectively communicate to high levels leadership to address operational inquires
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
* May be required to work shifts, nights, weekends and holidays
* Must be willing to travel as required for professional development
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalent
* At least 1 year of prior administrative experience
* Intermediate experience with Microsoft Office software including Word, Excel, PowerPoint etc.
Preferred Qualifications- Education & Prior Job Experience
* 3 years experience in an office setting
* 1 year experience with unionized workforce
* Associates degree or equivalent work experience
* Previous experience with analyzing data to improve processes and facilitate operational excellence
Skills, Licenses & Certifications
* Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
* Broad understanding of Workbrain or other time and attendance applications
* Ability to prepare correspondence and format reports
* Ability to maintain confidentiality with team member files, payroll data and personal information
* Ability to prioritize and organize work functions effectively
* Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
* Ability to work individually or with a team
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$19.7-26 hourly 8d ago
Customer Service Agent - BUR (Part-Time)
Southwest Airlines 4.5
Burbank, CA job
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
* For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Customer Service Agent position at BUR within the last 12 months.*
Pay & Benefits:
Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA
Additional details
* This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
* New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
* After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
* This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union.
* Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
* Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
* Provides friendly service to and maintains positive relationships with all internal and external Customers
* Works in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
* Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
* Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
* Completes forms and reports as required by the Company
* Writes irregularity and complaint reports as required
* Duties may vary due to the size and organization of the station
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face to face and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
Education
* No education requirement
Experience
* No experience requirement
Licensing/Certification
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
* The pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. *Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.22
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
01/21/2026
$20.2 hourly 2d ago
Supervisor - Cargo Operations
United Airlines 4.6
Los Angeles, CA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options - from Marketing to Finance, Logistics to Data Analytics, and more - you can build a career within a career and gain exposure to so many areas of our airline's important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.
Key Responsibilities:
The Supervisor - Cargo Operations will manage all aspects of Cargo operations including freight and mail handling, data entry, scanning and running.
* Focus on leading and developing the skills of front-line coworkers and business partners with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines.
* Ensure consistency on operational, service, and product delivery.
* Lead performance dialogues with front-line coworkers and business partners to review metrics, performance boards, and issues boards.
* Develop and support standard work and continuous improvement processes.
* Oversee and support the performance of business partners and ramp teams.
* Focus on performance issues with the goal of changing coworker and business partner behavior.
* Set expectations with front-line coworkers and business partners and gain their commitment to act in accordance with Company guidelines and union agreements.
* Serve as subject matter expert on safety, performance objectives and procedures.
Team Leadership Activities
* Training and development including initial training, UC360, Unimatic, AOG, Shares, Bart, AMS, CDAP, Nomad, Wing Tips, IATA, DGR and TACT Manuals, ETA System and IATA DG Auto-check tool.
* Engage front-line coworkers and business partners to deliver excellent customer service and an on-time quality product. For example, participate in briefings and develop team communications.
* Engage and recognize internal and external customers.
* Monitor front-line coworker and business partners' behavior with customers (both internal and external) to ensure consistency and compliance with company guidelines, procedures, and standards.
* Monitor the performance of the business partners, ramp team and cargo help desk agents, taking actions as necessary, to ensure daily goals are met.
* Assess and delegate the appropriate work tasks to business partners, management, and United Lead Ramp Service Employees.
* Identify issues and engage in structured problem solving to assist front-line coworkers and business partners in accomplishing work.
* Conduct trend analyses, review key metrics and take actions to address items not on track. Lead performance dialogues with front-line coworkers and business partners to review metrics, performance boards and issues boards.
* Develop and implement standard work and continuous improvement processes.
* Set expectations with coworkers and business partners regarding performance standards including consistent and outstanding delivery of service and product.
* Provide front-line coworkers and business partners with regular coaching, feedback, and recognition, as appropriate.
* Develop skills of front-line coworkers and business partners by coaching on performance, as it relates to customer service and products.
* Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts.
* Serve as a subject matter expert on service and procedures.
* Maintain daily oversight to ensure staffing is at optimal levels.
* Collaborate with the local team to ensure resources meet the demand of the business.
* Manage coworkers in accordance with company guidelines and union contracts.
* Deliver expectations to the cargo lead as well as define roles and responsibilities in support of the various cargo functions.
* Engage and educate front line coworkers to deliver excellent customer service and on-time quality product through ramp, cargo and station briefings, one-on-one conversations and developing team communication.
* Including but not limited to preplan operation, urgent shipment, quick connects and irregular operations planning.
* Proficient in the use of the EPS tool and a working knowledge of the various employee accountability letters, according to the collective bargaining agreement.
Performance Management Activities
* Communicate and resolve issues with other departments (CLP, Sales, Ops, AOA, CS, CSC, hubs/line stations, DG Safety, business partners).
* Provide weekly reports to the station leadership.
* Develop actions plans to affect behavior change (e.g. dependability, overall job performance).
* Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security, and service are delivered consistently.
* Identify, address and issue appropriate and timely corrective action in accordance with guidelines.
* Conduct routine investigations into performance, safety (damages and injuries), complaints and other work issues.
* Recognize and document excellent performance.
* Partner with business partners' supervisor staff to define and address performance impacting shared goals and service delivery to United's customers.
* Participate in peer, safety, and accident review boards.
* Confront and address inappropriate behavior and performance issues with specific feedback.
Administrative Activities
* Meet Cargo budget targets
* Manage Cargo Supply inventory and ordering
* Manage ULD inventory and supplies
* Manage RFS
* Subrogation Cargo Claims and Fines to the accountable party
* Mitigate Cargo fines
* Maintain the station DRS Page to ensure it is up to date Partner with Corporate Real Estate, local airport authorities and building maintenance to manage the Cargo facilities
* Partner with Ground Equipment Maintenance to manage Cargo ground equipment
* Represent station as advocate / champion for areas such as Claims & Loss prevention and Temperate Control products
* Engage and recognize external customers
Audit business partners' compliance of regulatory policies such as:
* Training
* Safety (OSHA)
* Security (TSA)
* Customs (CBP)
* Government Affairs
* Dangerous Goods (FAA)
* Accounting and Financial Controls (SEC)
* UA defined policy and procedure (FAA)
* Audit business partners contract compliance to ensure the vendor is meeting the work scope of the contract
* Audit business performance to ensure defined SLA are being met
* Audit business partners' invoices
Note: This position will work 100% of the time at the United Cargo facility at the Los Angeles International Airport 4 days per week with varying hours (10-hour shifts). This role will be required to travel up to 10% of the time.
Qualifications
What's needed to succeed (Minimum Qualifications):
* High school diploma or equivalent
* 4+ years' experience in operations and/or organizational leadership
* Strong written and oral communication skills
* Conflict resolution and decision making, with the ability to lead
* Proficient in IT systems and common software appropriate to work group
* Operations and Vendor Management
* Knowledge of MS Office applications
* Business analytics skills and ability to build strategic relationships
* Business Acumen/Continuous Improvement
* Customer Focus
* Conflict Resolution
* Accountability
* Teamwork
* Engagement/Motivation
* Safety orientation
* Planning/multi-tasking
* Regular attendance and punctuality in accordance with United's policies is required
* May require working weekends, holidays, and/or shift work
* Travel requirement of 10%
* Must be legally authorized to work in the United States for any employer without sponsorship
* Successful completion of interview required to meet job qualification
* Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
* Bachelor's degree or 4 years of equivalent work experience
* Influencing, Relationship, Connectivity Skills, Field Operational Leadership
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
The base pay range for this role is $80,235.90 to $98,066.10.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$80.2k-98.1k yearly 7d ago
Facilities Maintenance Technician - Building Engineer ($10,000 Sign On Bonus)
United Airlines 4.6
Los Angeles, CA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Key Responsibilities:
* Requires a thorough knowledge of general building maintenance with emphasis on electrical solving, including AC & DC circuits, high voltage (480), high amperage and some 400 cycle equipment
* Requires experience in industrial wiring and the ability to read and follow wiring schematics and work without supervision
* Journeyman electrical license a plus
* Requires the ability to make low and high voltage repairs to all building electrical equipment
* This includes solving, installation and repair of 110/220/480 volt single and multiphase electrical circuitry and devices
* You should also have some experience in related building equipment and trades, such as air handling units, plumbing and steam fitting, fire systems and conveyors
* Facilities Technicians must be able to work around the clock shifts, including weekends and holidays, in the outdoors in all weather conditions
* Schedules are bid and awarded according to seniority
* Facilities Technicians are represented by the International Brotherhood of Teamsters (IBT)
* Salary increases will be administered according to the current IBT/United contract
* New employees are required to join the union within ninety (90) days of employment
* There is an initiation fee for joining the union and subsequent monthly union dues which are set by the Local Lodge
Qualifications
What's needed to succeed:
* HVAC (including building management systems)
* Mechanical (including conveyors)
* Plumbing
* PLC electronic/computer controls
* Must have completed high school diploma, GED or equivalent
* Ability to maintain and repair all building disciplines, heavy mechanical and welding
* Work may be indoors or outside or in elevated areas anywhere on airport
* Must be able to climb and work from ladders, and/or walk for extended periods
* Moderate lifting
* Must possess sufficient tooling to perform required tasks
* Computer experience for input and retrieval of data
* Qualified candidates must be immediately available for full time employment
* Must possess a valid, clean, applicable state driver's license
What will help you propel from the pack:
* Electronics diagnostics and troubleshooting
The starting rate for this role is $34.52.
This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$34.5 hourly 52d ago
Coordinator - Maintenance Business Operations
United Airlines 4.6
Los Angeles, CA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job overview and responsibilities
* Responsible for providing wide ranging personnel duties
* May include analytical support to the Base / Line Maintenance operation
* Assists in the development and maintenance of advance work schedules for base/line operation functions
* May provide forecasts of future manpower requirements and may assist in coordinating the adjustment/utilization of staffing resources
* Develops and maintains statistical data and prepares information and reports
* Perform personnel related duties including scanning, filing, make overtime call outs in accordance with local process, maintain payroll, and track attendance in accordance with provisions of union agreements and company policy
* Develops and maintains statistical data using excel and share point, and prepares information and reports pertaining to budgets, base/line forecasts, operations, performance, and OSHA data
* Assists in the development and maintenance of advance work schedules for base/line operation
functions utilizing computer generated volume data and base/line math model guidelines
* May provide forecasts of future manpower requirements and may assist in coordinating the adjustment/utilization of staffing resources to meet workload requirements to assure efficient cost and performance control
* Provide support for management by coordination and preparation of reports associated with personnel, staffing levels, budget, operations, performance, and OSHA
Qualifications
What's needed to succeed (Minimum Qualifications):
* High school diploma or equivalent
* 2-year(s) experience in jobs involving personnel duties, reporting and analytical work
* Proficient in MS office package including extensive knowledge in excel
* SharePoint knowledge
* Must be legally authorized to work in the United States for any employer without sponsorship
* Successful completion of interview required to meet job qualification
* Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
* Associate degree or 2 years of relevant work experience
The base pay range for this role is $45,030.00 to $58,656.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$45k-58.7k yearly 1d ago
Ramp Agent - SNA (Part-Time)
Southwest Airlines 4.5
Santa Ana, CA job
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
* For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Ramp Agent position at SNA within the last 12 months.*
Pay & Benefits:
Pay of $20.03 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
Job Summary
Looking for a role where you'll be at the heart of every successful departure? Ramp Agents at Southwest work outside to guide planes, move bags and cargo, help with de-icing planes during cold weather, and help keep our operation running smoothly. It's a busy, hands-on job where working together helps flights leave on time. Whether you're an aviation pro or just starting to learn about the industry, you'll gain valuable experience and learn new things in this role - all while helping Southwest run safely and on schedule. See what a day on the ramp looks like: swa.is/DayOnTheRamp
Additional details
* This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
* New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
* After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
* This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
* Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
* Learn more about becoming a Ramp Agent and the FAQs: careers.southwestair.com/southwest-ramp-agents
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Duties and Responsibilities
* Provide friendly service to and maintains positive relationships with all internal and external Customers
* Work in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
* Load, unload, service, guide, and direct Company Aircraft
* Receive and record Customer baggage, air freight, mail and company materials as required
* Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
* Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
* Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
* Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
* Use jetway stairs frequently to carry items checked at the gate to the aircraft bin
* Review cargo forms for accuracy and corrects forms as necessary
* Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
* Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
* May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
* Transport cabin and cleaning equipment between aircraft storage area
* Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
* Manually pushes and pulls push carts and containers
* Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
* May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
* Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as required
* Duties vary by size and organization of station.
* Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Responsibilities
* Ability to work well with others as part of a team, and work under stressful situations
* Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
* Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
* Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment
Education
* No education requirement
Experience
* No experience requirement
Licensing/Certification
* Must possess a valid state motor vehicle operator's license
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
* Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
* Must be able to work in cramped or high places
* Must be able to carry heavy items up and down jetway stairs
* Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* The pay amount doesn't guarantee employment for any particular period.
401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
* Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.03
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
01/21/2026
$20 hourly 2d ago
Manager, Control Center (Los Angeles, CA, US)
American Airlines 4.5
Los Angeles, CA job
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
* This role is a part of the Control Center team within the Airports group.
* Salary range is between $96,000 to $131,000.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Oversees the activities of AA employees who perform the movement of aircraft
* Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
* Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
* Remains available and flexible to pivot in realtime based on operational needs
* Monitors station arrival/departure dependability performance while analyzing trends
* Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
* Adjudicates properly the Delay Code Handbook and AYR procedures
* Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
* Works rotating/flexible shifts as operationally required
* Performs other duties as requested while adjusting to operational needs
* Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
* Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
* Lead and manage the execution of Emergency Action plans
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* Bachelor's Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
* 5+ years of leadership operational experience leading people or relevant experience
* Substantial experience in both RES and DECS
Preferred Qualifications- Education & Prior Job Experience
* Airport Control Center or Integrated Operation Center Experience
Skills, Licenses & Certifications
* Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
* Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
* Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
* Ability to be self-driven, highly motivated, creative, and results-oriented
* Ability to work well under pressure and a variety of work schedules
* Ability to effectively collaborate with stakeholders across different departments
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$96k-131k yearly 12d ago
Supervisor, Aircraft Line Maintenance Hub (Los Angeles, CA, US)
American Airlines 4.5
Los Angeles, CA job
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Line Maintenance Team within the Integrated Operations Division.
* Responsible for overseeing aircraft maintenance technicians in the repair and return to service of American Airlines' aircraft. Supervisors are front line leaders of people in the safe, compliant and timely return to service our aircraft. They do this by effectively managing the workload, resources, and work relationships of both internal customers & support groups and external regulatory authorities & vendors.
* Salary Range: $103,000-$134,000
What you'll do
* Guides and directs terminal and/or hangar aircraft maintenance through crew chiefs and leads
* Oversees the implementation of the organization's plans, processes, policies, and procedures
* Ensures crews are efficiently utilized to accomplish the operation's workload
* Meets company objectives in accordance with company policies and procedures
* Responsible for timely and comprehensive communication flow to the workforce
* Maintains effective work relationships with airport management, FAA, TSA, other government agencies, suppliers, and similar groups
* Collaborates with other supervisors to accomplish directives and objectives
* Identifies and takings steps to correct unsatisfactory results
* Identifies training and development needs of AMTs within span of control
* Provides effective feedback for crew chief and lead coaching/development
* Effectively works with union leadership and workforce
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
* 3 to 4 years of aircraft maintenance experience
* FAA Airframe & Powerplant Certificate
* Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Preferred Qualifications- Education & Prior Job Experience
* Associates or Bachelor's degree in business or technical field or equivalent work experience
* 2 years of a successful track record of management in maintenance and/or production environments
* 3 years hands-on experience in the repair or manufacture of large transport category aircraft
Skills, Licenses & Certifications
* Knowledge of functional area
* Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
* Ability to supervise management, non-management and contract labor work groups
* Ability to concurrently handle multiple responsibilities
* Strong interpersonal and PC skills
* Ability to concurrently supervise multiple areas of responsibility
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$103k-134k yearly 3d ago
Supervisor, Workforce Administration (Los Angeles, CA, US)
American Airlines 4.5
Los Angeles, CA job
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Workforce Administration Team within the Technical Operations Division.
* Leads Workforce Administration teams in various locations, who are responsible for Tech Ops represented employees' shift bids, vacation, overtime, grievances, training compliance and tracking, duty time limits, change of shift, uniform, license stamps, parking and security SIDA badge administration; attendance control, payroll processing, leaves of absence and special projects as required.
* Salary range for this role is $70,000.00 - $99,000.00.
What you'll do
* Leads workforce administration teams, responsible for providing time & attendance, production support and other administration functions for all Tech Ops represented workgroups
* Ensures adherence to contractual agreement(s), company policies, federal and governmental regulations such as shift bids, vacation, overtime, training compliance and tracking, duty time limits, and grievance processing
* Oversees administration of represented team member movement to include new hires, internal transfers, retirements, terminations, resignations, RIF and recalls, and return to work scenarios in accordance with the collective bargaining agreement(s) and time constraints
* Collaborates and communicates with Labor Relations, Legal, station partners and executive leadership
* Manages and develops workforce administration team members, including guidance on prioritization of daily activities
* Prepares and assess various reports covering departmental activities
* When applicable, will be required to work rotating shifts, nights and weekends
* Approximately 25-30% travel required
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* Bachelor's degree in relevant field or equivalent experience/training
* 3 years proven experience in a leadership/management role with direct reports
Preferred Qualifications- Education & Prior Job Experience
* Tech Ops station operations experience
* Knowledge of payroll and time and attendance process and applications, such as Workbrain and Tableau
* Knowledge of the applicable workforce collective bargaining agreements
Skills, Licenses & Certifications
* Ability to effectively verbal and written communication skills, with ability to effectively interact with team members at all levels within company
* Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.
* Ability to demonstrate excellent analytical thinking capabilities
* Ability to utilize database/reporting tools to prepare reports for analysis and management review
* Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environment
* Ability to manage, non-management and contract labor work groups
* Must be able to pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), and/or US Customs security badges, if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$70k-99k yearly 5d ago
Service Manager, Premium Guest Services Operations (Los Angeles, CA, US)
American Airlines 4.5
Los Angeles, CA job
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Customer Planning Team within the Customer Experience Division.
* Responsible for leading the service delivery of lounge operations and the elite services portfolio.
* Salary Range 63,000.00-86,500.00
What you'll do
* Assists with the overall leadership of the department as directed by the department leader
* Oversees large scale food & beverage and housekeeping operations through third-party partnerships
* Ensures proper preventive maintenance and repairs of lounges and other company assets
* Manages department operating budgets to achieve financial targets and maximize performance
* Assists in planning and coordinating construction and refurbishment projects
* Completes, organizes or delegates broad scope of administrative work
* Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies and vendors
* Ensures compliance with all audit and regulatory requirements
* Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver high quality customer service
* Responsible for hiring, training, and ongoing coaching and counseling employees to ensure optimal performance
* Acts as a local advocate for the high value customer experience
* Supports relationships with airline alliance partners and their high value customers
* Ensures employee productivity and compliance with AA's work environment policies
* Guides and mentors developing representatives
* Travel as needed
* Ability to work evenings, weekends and holidays
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* Bachelor's degree or equivalent experience
* 3 years face to face customer service experience
Preferred Qualifications- Education & Prior Job Experience
* 3 years experience leading people or equivalent experience training
Skills, Licenses & Certifications
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc
* Ability to build teams and possess strong people skills
* Proficient at recognizing and prioritizing opportunities as well as managing multiple projects
* Ability to think creatively and make strong business decisions
* Ability to manage own business
* Practical experience in accessing data and airline technical functions
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$69k-88k yearly est. 5d ago
Administrator, Administration Center
American Airlines 4.5
Los Angeles, CA job
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Workforce Administration Team within the Technical Operations Division.
+ Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
+ Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
+ Pay range for this role is: $19.72 - $25.97/per hour.
**What you'll do**
+ Audit, analyze and prepare various department reports, including weekly headcount reports and monthly projection reports.
+ In depth understanding of all aspects of payroll, using Workbrain payroll system; including time coding and shift schedules
+ Proffer and process overtime, field trips, shift swaps and holiday equalization according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
+ Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
+ Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
+ Liaison between various airport personnel, local leadership and team members
+ Train and assist with onboarding new administrative center team members
+ Contribute and assist with project initiatives, to include implementation of new systems, tasks and methods to front line employees, leaders and administration center team members.
+ Submits transactions for computer and system accesses.
+ Sort, track and file data and correspondence
+ Process time-sensitive requests
+ Efficiently and effectively communicate to high levels leadership to address operational inquires
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
+ May be required to work shifts, nights, weekends and holidays
+ Must be willing to travel as required for professional development
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalent
+ At least 1 year of prior administrative experience
+ Intermediate experience with Microsoft Office software including Word, Excel, PowerPoint etc.
**Preferred Qualifications- Education & Prior Job Experience**
+ 3 years experience in an office setting
+ 1 year experience with unionized workforce
+ Associates degree or equivalent work experience
+ Previous experience with analyzing data to improve processes and facilitate operational excellence
**Skills, Licenses & Certifications**
+ Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
+ Broad understanding of Workbrain or other time and attendance applications
+ Ability to prepare correspondence and format reports
+ Ability to maintain confidentiality with team member files, payroll data and personal information
+ Ability to prioritize and organize work functions effectively
+ Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
+ Ability to work individually or with a team
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$19.7-26 hourly 8d ago
Flight Attendant
United Airlines 4.6
Los Angeles, CA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
**Description**
Today, United has over 30,000 active flight attendants. We are the largest airline in the world with the most expansive network and we are growing faster than we have ever grown. With the unique ability to see the world while working, it's no surprise that flight attendant jobs are highly desired. We do not require special schooling or a college degree for this job and you will be fully trained by United.
Your United journey begins with the best Flight Attendant training in the industry! You will spend 6.5 weeks attending Initial Training in Houston, TX. Here you will learn United's safety and service standards. During training, you will be assigned your base in one of our seven hubs in Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles, or one of our other flight attendant base locations (relocation funds not provided). Following the successful completion of training and after attending base orientation in your assigned location, you will be officially welcome as a full-time United employee. While in training, United provides a stipend of $140 per week, along with dual occupancy hotel accommodations, breakfast, and either lunch or dinner (dependent on your training schedule).
**Travel Privileges:** Fly around the world on United and bring your loved ones!
**Outstanding Benefits:** 401(k), health/dental/vision insurance and an Employee Assistance Plan for you and your family. Paid time off for sick and vacation.
**Starting hourly** **flight** **pay of $28.88/hour with top of base scale at $67.11/hour:** Seniority based pay increases and additional compensation for language skills, lead positions, and international trips.
**Inflight Crew member proficiencies:**
**Safety First:** Ensure the highest levels of safety.
**A "People-First" demeanor:** Ability to adapt/respond to different types of customer-facing scenarios. A passion to serve with optimism and positivity. Direct engagement with customers through outstanding interpersonal skills, good judgment, and ability to resolve issues with understanding, compassion, and grace. Influence customer loyalty through excellent service. Represent United with pride and distinction.
**Flexibility** : With the most comprehensive route network in the world, United's flight attendants are available for global assignments 24/7, including nights, weekends, holidays, and extended hours. You will fulfill reserve assignments on short notice and be away from your base for days at a time.
Dependability and timeliness are critical to success in this role and to operating our schedule and meeting customer expectations.
**Team Player:** Consistent track record of working independently as well as a part of the team.
**Turn dreams into reality:** Have fun, travel the world, explore new cultures, and craft memorable experiences for every customer, every flight, every day.
**The Job Posting End Date is 1/30/2026.**
**Qualifications**
**Qualifications and Requirements include:**
+ 21 years of age or older at time of application
+ High school graduate or GED; 2 or more years of college preferred
+ At least one year of customer service experience in the service industry (such as retail, hospitality, food, teaching/education, aviation, social service.)
+ Must be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency.
+ Ability to speak, read, write, and understand English fluently. Proficiency in a second language highly desirable.
+ Second language fluency such as Arabic, Chinese (Cantonese and Mandarin), Dutch, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Spanish and Tagalog are used at United and are an asset.
+ Ability to hear all types and ranges of sound.
+ Effectively communicate in the event of high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
+ Professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines
+ Tattoos are NOT permitted on the head, hands, fingers, or neck (including back of neck and on, in, or behind the ear). Tattoos in these areas cannot be covered by makeup or bandages. You are permitted to have visible tattoos on your arms, wrists, legs, and feet. Any visible tattoos may not be larger than a credit card / employee badge (3.5 inches long x 2.24 inches wide) or they must be covered with standard uniform pieces. It is also important that your visible tattoo is not offensive (this includes but is not limited to tattoos that are violent, obscene, sexual, racist or contain objectionable content or any imagery that includes weapons)
+ Decorative covers, adornments and/or jewelry on teeth or in the mouth are not permitted.
+ Ability to proficiently operate electronic devices (phones, tablets, laptops, etc.) for the completion of required tasks
+ Must possess a valid passport prior to application with 18 months validity remaining prior to its expiration
+ Current physical possession of valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions. Your passport book must be in good condition and have at least 18 months of remaining validity at the time of application. Having applied for a passport book or waiting for a renewed passport book is not sufficient to meet this requirement. There may be extensive wait times to receive a passport, and you must have one in your possession prior to starting training as a Flight Attendant.
+ Ability to travel to and from all countries United serves without any restrictions
+ To see the full list of countries United serves, visit our FAQ here (************************************* .
+ Please note, the destinations list is subject to change. Flight attendant applicants are responsible for identifying and verifying travel eligibility. As a United Flight Attendant, you must be able to enter and exit these locations as a working crew member, not as passengers.
+ Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull beverage cart (up to 250 lbs.)
+ Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach and hold (simultaneous), without shoes on, in order to operate all necessary equipment, machinery, and doors.
+ Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened
+ Required to serve and/or sell food and beverages (including alcohol) in a diligent and professional manner
+ Must be legally authorized to work in the United States
+ Must be willing and able to work a flexible schedule in support of United's 24/7 operation (must be available to work weekdays, weekends, holidays, etc. on scheduled/reserve days)
**What you can expect during onboarding and training**
+ Flight attendant trainees must successfully complete an evacuation drill in the water (pool) during training.
+ Must be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
+ Must be able to pass DOT/FAA pre-employment and randomized drug screens. Medical and recreational marijuana is prohibited due to the safety-sensitive nature of the Flight Attendant position.
+ Must be able to pass a 10-year background check, including criminal background history. Your background must not prohibit travel to or from anywhere United flies. For example, Canada has a strict inadmissible classification for DWI/DUI charges including misdemeanors. If you have been on probation or convicted of a DWI/DUI within the last 10 years, the Canadian government will not allow you to travel to and from Canada unless you have already received a Temporary Resident Permit (TRP) from the Canadian government which will allow you to continue your work duties for a temporary period of time.
+ Must, with or without reasonable accommodation, meet hearing and vision requirements as established by the Federal Aviation Administration and United Airlines, including not having hearing loss on audiometry in better ear greater than 40 dB when losses at 500, 1000, and 2000 Hz are averaged; and, each eye must be 20/40 or better corrected for both far and near vision.
**What you receive for delivering your best**
+ United is pleased to offer employees a competitive compensation package including competitive pay, exceptional benefits, and travel privileges.
+ Additional compensation for language skills, lead positions, and international trips.
+ Competitive benefits, including medical, dental, and vision insurance, 401(k), vacation, and sick time.
+ Flight privileges: you, your family, and your friends can fly anywhere in the world on a stand-by status.
+ United offers inclusive uniform standards where our employees feel welcome to be their authentic selves at work and celebrate their individuality.
+ United puts safety and cleanliness at the forefront of the travel experience for employees and customers.
+ During training, United provides a $140/week stipend, along with accommodations, and two meals provided per day. Successful training graduates will receive a $1,000 bonus.
To learn more about the flight attendant position and hiring process, click here (************************************************************** !
Please be advised that the above is not the official overview of qualifications/requirements of the flight attendant position. View the Official United Airlines Flight Attendant Job Description (************************************************************************************************************************************
The starting rate for this role is $28.88.
This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$33k-45k yearly est. 8d ago
Operations Agent - BUR (Part-Time)
Southwest Airlines 4.5
Burbank, CA job
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
* For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Operations Agent position at BUR within the last 12 months.*
Pay & Benefits:
Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You'll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you'll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you're new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent
Additional details
* This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
* New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
* After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
* This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
* Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
* Learn more about becoming an Operations Agent and the FAQs: careers.southwestair.com/operations-agent-workgroup
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
* Provides friendly service to and maintains positive relationships with all internal and external Customers
* Works in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
* Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
* Handles Station AMS and radio communications traffic as needed
* Coordinates loading and unloading of aircraft by monitoring ramp activities
* Answers station operations' telephones
* Advises Gate Agents when boarding will begin
* Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
* Arranges for fueling of aircraft as required
* Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
* Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
* Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
* Operates boarding bridge, coordinates boarding and deplaning Customers
* Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
* Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
* Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
* Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
* Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
* Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
* Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
* Responsible for ground security and assuring operations follow security procedures
* May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be GSC qualified
* Must comply with DOT drug and alcohol testing program
* Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Able to work under pressure and handle many functions at once with many different offices and/or groups of people
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must possess good written and oral skills
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to effectively communicate verbally by telephone, face to face and public address systems
* Must be able to be alert to moving vehicles or aircraft and use radio equipment
* Must be able to communicate information and instructions verbally or via radio equipment
Education
* No education requirement
Experience
* Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
Licensing/Certification
* Must be able to obtain a SIDA badge and meet all local airport requirements
* Must possess a valid state motor vehicle operator's license
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and move items of 70 pounds and/or more
* Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
* Must be able to carry heavy items up and down jetway stairs
* Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
* The pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
* Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.40
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
01/21/2026
$20.4 hourly 2d ago
Service Manager, Premium Guest Services Operations
American Airlines 4.5
Los Angeles, CA job
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Customer Planning Team within the Customer Experience Division.
+ Responsible for leading the service delivery of lounge operations and the elite services portfolio.
+ Salary Range 63,000.00-86,500.00
**What you'll do**
+ Assists with the overall leadership of the department as directed by the department leader
+ Oversees large scale food & beverage and housekeeping operations through third-party partnerships
+ Ensures proper preventive maintenance and repairs of lounges and other company assets
+ Manages department operating budgets to achieve financial targets and maximize performance
+ Assists in planning and coordinating construction and refurbishment projects
+ Completes, organizes or delegates broad scope of administrative work
+ Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies and vendors
+ Ensures compliance with all audit and regulatory requirements
+ Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver high quality customer service
+ Responsible for hiring, training, and ongoing coaching and counseling employees to ensure optimal performance
+ Acts as a local advocate for the high value customer experience
+ Supports relationships with airline alliance partners and their high value customers
+ Ensures employee productivity and compliance with AA's work environment policies
+ Guides and mentors developing representatives
+ Travel as needed
+ Ability to work evenings, weekends and holidays
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ Bachelor's degree or equivalent experience
+ 3 years face to f ace customer service experience
**Preferred Qualifications- Education & Prior Job Experience**
+ 3 years experience leading people or equivalent experience training
**Skills, Licenses & Certifications**
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc
+ Ability to build teams and possess strong people skills
+ Proficient at recognizing and prioritizing opportunities as well as managing multiple projects
+ Ability to think creatively and make strong business decisions
+ Ability to manage own business
+ Practical experience in accessing data and airline technical functions
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.