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Shift Leader jobs at Denny's - 219 jobs

  • Shift Leader

    Chick-Fil-A 4.4company rating

    Columbus, OH jobs

    We have an opening for a Shift Leader position. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. Position Type: Full-time and Part-time Our Benefits Include: A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay Overview: Shift Leaders at Chick-fil-A Polaris are responsible for day to day task management of restaurant systems, engaging and solving customer concerns and issues, and the supervision of team member shifts and duties. A shift leader is also responsible for implementing and abiding by the Chick-fil-A culture, goals and brand vision. Shift Leader Responsibilities: Maintains a positive working relationships and treats all employees with respect while providing them with direction and feedback Owning and managing daily, weekly and monthly goals Strictly adheres to all company policies and procedures Engaging and resolving customer complaints Managing day to day business activities, shift organization and restaurant needs Managing team member performance and staffing needs Managing day to day cash responsibilities Overseeing daily inventory needs Executing catering orders and unique customer needs Qualifications and Requirements: Ability to work in a team environment with shared ownership and responsibility Ability to work in a fast-paced environment Strong people skills with a desire to serve team members Strong commitment to superior customer service Ability to manage team member behavioral and performance issues This Chick-fil-A Restaurant is operated by an independent franchised business owner who makes their own employment decisions and is responsible for their own content and policies. Work schedule 8 hour shift 10 hour shift Weekend availability Monday to Friday On call Holidays Day shift Overtime Other Benefits Flexible schedule Employee discount
    $23k-29k yearly est. 60d+ ago
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  • Shift Leader - Austintown - 4617

    Ruby Tuesday 3.7company rating

    Austintown, OH jobs

    This position is responsible for assisting the management team with leading the day-to-day operations of the restaurant, including teaching, training, and leading Team Members and ensuring an overall great guest experience. Must present a professional image at all times. Must assist the management team with coaching, counseling, and developing Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality. ESSENTIAL DUTIES AND RESPONSIBILITIES • This position requires attendance as scheduled. • Ensure each guest receives excellent service by leading and modeling CHARM and CARE. • Assist management team with recruiting, training, developing, and communicating through consistent daily interactions with all Team Members. • Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. • Ensure all equipment is in good repair. • Manage all processes including line checks, pull thaw, prep lists, food safety, etc. • Verify that all food is prepared to spec with regard to portion, preparation, and plate presentation. • Responsible for assisting the management team with the execution of new initiatives including new product and menu rollouts. • Other responsibilities, as assigned SUPERVISORY RESPONSIBILITIES Reporting to the General Manager, the Shift Leader is responsible for supervising 15 - 25 team members.
    $25k-30k yearly est. 9d ago
  • Shift Leader

    Chick-Fil-A 4.4company rating

    Westerville, OH jobs

    We have an opening for a Shift Leader position. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. Position Type: Full-time and Part-time Our Benefits Include: A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay Overview: Shift Leaders at Chick-fil-A Polaris are responsible for day to day task management of restaurant systems, engaging and solving customer concerns and issues, and the supervision of team member shifts and duties. A shift leader is also responsible for implementing and abiding by the Chick-fil-A culture, goals and brand vision. Shift Leader Responsibilities: Maintains a positive working relationships and treats all employees with respect while providing them with direction and feedback Owning and managing daily, weekly and monthly goals Strictly adheres to all company policies and procedures Engaging and resolving customer complaints Managing day to day business activities, shift organization and restaurant needs Managing team member performance and staffing needs Managing day to day cash responsibilities Overseeing daily inventory needs Executing catering orders and unique customer needs Qualifications and Requirements: Ability to work in a team environment with shared ownership and responsibility Ability to work in a fast-paced environment Strong people skills with a desire to serve team members Strong commitment to superior customer service Ability to manage team member behavioral and performance issues This Chick-fil-A Restaurant is operated by an independent franchised business owner who makes their own employment decisions and is responsible for their own content and policies. Work schedule 8 hour shift 10 hour shift Weekend availability Monday to Friday On call Holidays Day shift Overtime Other Benefits Flexible schedule Employee discount
    $23k-29k yearly est. 60d+ ago
  • Restaurant and Bakery Shift Leader

    Perkins Restaurant & Bakery 4.0company rating

    Sidney, OH jobs

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONA shift leader is empowered to support management in meeting restaurant goals through the implementation, management and enforcement of company policies, procedures, programs and performance standards. It means taking a hands-on leadership role in the restaurant to deliver the following to our Guests and Employees every shift: Hot Food, Served Fast, by Friendly People Outstanding Image and Cleanliness 100% Guest Satisfaction REPORTING RELATIONSHIPSReports: Directly to General Manager or Manager on duty Internal: Extensive contacts with all levels of store personnel as well as all home office departments.External: Extensive contacts include guests, distributors. POSITION ACTIVITIES AND TASKSEnsures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Shift Readiness - Set up each shift for success through thorough planning, careful inspection and anticipation of potential challenges which may arise during the shift. Effectively communicate expectations with staff, assign work stations and create enthusiasm and confidence in your team.Direct Your Shift - Execute your plan to lead a great shift. Your attitude, enthusiasm and adaptability set the stage for all team members, especially when the rush gets hectic. Maintain standards while keeping the team positive, organized and focused. Take immediate action to correct any food or service issues.Follow Up - Measure the results of the shift against your plan and ensuring the restaurant is ready for the next Guest and for the next shift. Communicate with management regarding employee performance, guest concerns, food or maintenance issues which need attention. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1-year experience preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Compensation: $11.00 - $15.00 per hour Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $11-15 hourly Auto-Apply 60d+ ago
  • Restaurant and Bakery Shift Leader Kitchen

    Perkins Restaurant & Bakery 4.0company rating

    Sidney, OH jobs

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONA shift leader is empowered to support management in meeting restaurant goals through the implementation, management and enforcement of company policies, procedures, programs and performance standards. It means taking a hands-on leadership role in the restaurant to deliver the following to our Guests and Employees every shift: Hot Food, Served Fast, by Friendly People Outstanding Image and Cleanliness 100% Guest Satisfaction REPORTING RELATIONSHIPS Reports: Directly to General Manager or Manager on duty Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors. POSITION ACTIVITIES AND TASKS Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Shift Readiness - Set up each shift for success through thorough planning, careful inspection and anticipation of potential challenges which may arise during the shift. Effectively communicate expectations with staff, assign work stations and create enthusiasm and confidence in your team. Direct Your Shift - Execute your plan to lead a great shift. Your attitude, enthusiasm and adaptability set the stage for all team members, especially when the rush gets hectic. Maintain standards while keeping the team positive, organized and focused. Take immediate action to correct any food or service issues. Follow Up - Measure the results of the shift against your plan and ensuring the restaurant is ready for the next Guest and for the next shift. Communicate with management regarding employee performance, guest concerns, food or maintenance issues which need attention PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1-year experience preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Compensation: $11.00 - $15.00 per hour Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $11-15 hourly Auto-Apply 60d+ ago
  • Shift Leader

    Chick-Fil-A 4.4company rating

    Alliance, OH jobs

    Chick-fil-A: Urgent Shift Leader Opportunity! Are you looking for a dynamic and motivating work environment that fosters teamwork and leadership? Do you thrive in a setting where you can make a positive impact on others? If so, this is the perfect opportunity for you! At Chick-fil-A Alliance, we believe working with us is more than just a job; it's a chance to grow and develop in a people-focused atmosphere. As a Shift Leader, you'll play a crucial role in our daily operations while cultivating a culture of service and excellence.Here at Chick-fil-A Alliance our mission is to serve great food and to create remarkable experiences for every guest through unreasonable hospitality. Join our team and enjoy numerous benefits, including a fun work environment, flexible scheduling, and opportunities for personal growth! Key Responsibilities: Participate in daily operations of a high-volume, fast-paced restaurant. Respond immediately and respectfully to guest needs. Assist in training new hires and set the tone for each shift. Lead shifts, open/close the restaurant, and act as a key holder. Some leaders will count drawers and finalize daily transactions. Others will lead the kitchen in speed and operational excellence Exhibit excellent communication skills, both written and spoken. Why You Should Join Us: Enjoy a fun work environment where you can positively influence others. Benefit from flexible scheduling and being closed on Sundays. Learn directly from experienced Operators and Restaurant Leaders. Receive intentional growth and development to achieve your professional goals. Access scholarship opportunities and competitive pay. Qualifications: Proven ability to lead by example and motivate others Strong decision-making and problem-solving skills Ability to delegate tasks and manage time effectively Skilled at conflict resolution and maintaining team harmony Prior experience as a shift lead or similar role is preferred but not required. Location: Alliance (OH) 2381 W State St, Alliance, OH 44601, USA Don't miss out on this exciting opportunity to make a difference! Apply today! Work schedule 8 hour shift Weekend availability Day shift Night shift Benefits Flexible schedule Paid training Employee discount Paid time off Health insurance Dental insurance Vision insurance Life insurance
    $23k-29k yearly est. 13d ago
  • Kitchen Shift Leader

    Chick-Fil-A 4.4company rating

    Milford, OH jobs

    At Chick-fil-A, we are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life experiences that go beyond serving a great product in a friendly environment. The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business. We are currently offering Full and Part Time positions. This is NOT a seasonal position. We also offer many other great benefits such as: A fun work environment where you can positively influence others. Flexible schedules which include being closed on Sundays. Learn first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community. Leadership opportunities to gain real world management experience to help you reach your professional goals. Competitive pay. Leadership Responsibilities: Ensuring guests are getting the best experience from all outlets (drive thru, dine in, delivery, catering, etc.) Ensure all team members feel cared for throughout their shift and are performing well. Continuously having a growth mindset and being able to see the "Big Picture" for our business. Leadership Characteristics: Proactive Growth Mindset Giving + Receiving Feedback Understanding of Servant Leadership Goals Oriented We ask you to: Be open to feedback. Have the ability to communicate effectively. Have a growth mindset. Be at least 16 years of age. Have the ability to lift and carry 10-65 lbs. Have reliable transportation. Requirements: We are looking for applicants who exhibit the following qualities: Consistency and Reliability Cheerful and Positive Attitude Values Teamwork Loves Serving and Helping Others Applicants must be able to: Smile Create and Maintain Eye Contact Make Emotional Connections with Guests Honors and encourages others to follow the visions and values of the restaurant Ability to multitask & quickly, yet thoroughly Team-oriented, adaptable, dependable, and strong work ethic Ability to communicate effectively with guests and team members Applicants will also be expected to be able to work on their feet for several hours at a time. Prior experience is preferred, but not necessary. Work schedule Weekend availability
    $22k-28k yearly est. 60d+ ago
  • Shift Leader

    Chick-Fil-A 4.4company rating

    Cuyahoga Falls, OH jobs

    Chick-fil-A is hiring Shift Leaders. We are looking at either Opening or Closing Shift Leaders. All training will be done in-house through our orientation and training program. We are hiring immediately and look forward to meeting with interested candidates. At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures. Benefits: · Open or Close - Starting at $14/hour · Flexible hours · Positive work environment · Health insurance · Dental insurance · Vision insurance · Life insurance · Meal benefit · Vacation · 401(k) · Clothes benefit · Opportunities for advancement · Access to scholarships up to $25,000 per year Responsibilities include: Insures that Team Members follow recipes and read tickets to accurately prepare all orders. Insures that Team Members are extremely accurate with weights and measurements for all recipe items. Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines. Insures that workstations are clean at all times. Insures that cashiers follow cash handling procedures at all times. Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures. Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness. Perform any of the tasks above as needed throughout shift. Addresses guest issues that may arise; consults with management regarding complex issues. Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback. Communicates employee performance and policy/procedure violations to management for appropriate handling. Strictly adheres to all Company policies and procedures. Requirements: · Must be 18+ years of age. · Must be comfortable working in a kitchen environment. · Like a fast-paced environment. · Ability to communicate effectively with guests and team members. · Positive attitude. · Be an encourager. · Can lead a diverse age group. Are you interested in being a part an organization where the main attributes are? People Impacting People: Offering our guests and to each other unexpected acts of kindness and encouragement. Being an employer of choice: We are known for our encouraging, family-style atmosphere for our employees where the core building blocks are creating fun, working together as a team, and always trying to improve through coaching and development. Being a restaurant of destination: We are known by our guests for our atmosphere of "WOW" / remarkable type of service and exceptional cleanliness -- coupled with the restaurant's foundation of quickly serving consistently high-quality food.
    $14 hourly 60d+ ago
  • Shift Leader In Training (BOH & FOH)

    Chick-Fil-A 4.4company rating

    New Philadelphia, OH jobs

    Role Overview - Shift Leader in Training This role is ideal for individuals with people or restaurant leadership experience who are ready to grow into a Chick-fil-A Shift Leader. Shift Leaders in Training gain hands-on experience across Front of House or Back of House operations, team development, and guest service-preparing them for full front-line leadership responsibilities. This role is critical to the success of our restaurant, as Shift Leaders in Training help ensure each shift runs smoothly, our team is supported, and our guests consistently experience genuine hospitality. In this role, you will lead shifts, coach team members, and help execute our Winning Hearts Every Day strategy by driving operational excellence and delivering genuine, 2nd-mile service. Role Type: Full-Time and Part-Time Reports To: Restaurant Director Availability Requirements : Leadership roles require flexibility to support the team during peak business needs. * Full-Time: 40-45 hours per week, with availability for a mix of opening and closing shifts (typically 4 per week) * Part-Time: 25-28 hours per week, with availability for a mix of opening and closing shifts (typically 3 per week) * Shift Windows: Day 5 AM -5 PM | Night 2 PM -11 PM * Flexibility: Schedules may vary to support the team during peak times Daily Responsibilities & Duties * Lead and actively serve in day-to-day restaurant operations across all areas. * Respond promptly and respectfully to guest needs, resolving issues efficiently. * Run team member breaks, set the tone for each shift, and serve as a role model for team upholding core values of hospitality, integrity, excellence, and care * Open and/or close the restaurant, lead shifts, and responsibly manage key-holder duties. * Execute cash counts for tills and end-of-day closing procedures. * Support other business needs, including catering and special requests. * Communicate effectively with leadership and contribute to ongoing improvement initiatives * Ensure restaurant cleanliness standards are consistently maintained throughout operations. Why Join Our Team: * FREE meals every shift - because great food fuels great work + off-shift DISCOUNT! * Competitive pay with opportunities for raises and performance-based bonuses * A fun, supportive workplace where you are recognized, celebrated, and able to thrive * Flexible scheduling that fits your life - plus Sundays off to rest and recharge * Hands-on learning from an experienced Operator and Restaurant Leadership Team * Intentional growth and development to support your professional goals * Clear career advancement pathways - from Team Member to Director or even becoming a future Chick-fil-A Owner/Operator * Professional Development Dollars * Access to Team Member Scholarships to support your educational journey * Access to an exclusive discounts and perks program for shopping, travel, entertainment, and more * Access to wellness benefits * Access to Health, Dental, and Vision Insurance * Employee Assistance Program (EAP) with FREE mental health counseling, financial guidance, and wellness resources * Accrued PTO What Makes You A Great Fit: * Strong interpersonal, communication, and problem-solving skills * Restaurant experience or operational awareness * Personal accountability, resilience, and initiative * Ability to make decisions under pressure and think critically * Team-oriented, adaptable, and collaborative * Prior leadership experience preferred but not required Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. At Chick-fil-A New Philadelphia, we're more than a restaurant - Our local Owner/Operator is committed to delivering remarkable experiences and serving craveable food. Our Owner/Operator invests deeply in Team Members through world-class training, leadership development, and opportunities to grow. Every day, our team brings kindness, excellence, and hospitality to life for our guests while making a meaningful impact in the community we serve. Our Vision: To Be a Pillar of Value and Lasting Significance in the Community of New Philadelphia Our Core Values: Commitment To Excellence: We uphold high standards in everything we do Action-Focused: We take initiative and move the needle where it matters Responsibility- Driven: We own our roles, results, and impact Elevate Others: We invest in people and help them grow Steward Purposefully: We manage resources wisely to create lasting value
    $23k-29k yearly est. 9d ago
  • Shift Leader

    Chick-Fil-A 4.4company rating

    Solon, OH jobs

    A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. Position Type: * Full-time and Part-time Our Benefits Include: * A fun work environment where you can positively influence others * Flexible scheduling (and closed on Sundays) * Learning first-hand from an experienced Operator and Restaurant Leaders * Intentional growth and development to help you reach your professional goals * Scholarship opportunities * Competitive pay Team Leader Responsibilities: * Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant * Offer immediate and respectful response to Guest's needs * Assist in training of new hires, set the tone for a shift, and act as a role model for our team * Be a friendly, encouraging team player * Open and/or close, lead shifts, key holder * Count drawers and finalize day * Excellent communication skills, both written and spoken Qualifications and Requirements: * Smile * Create and Maintain Eye Contact * Speak Enthusiastically * Make Emotional Connections with Guests * Reliable transportation * Ability to work in a fast-paced environment * Strong people skills with a desire to serve Team Members * Strong commitment to superior customer service * Ability to manage Team Member behavioral and performance issues * Ability to work in a team environment with shared ownership and responsibility * Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
    $23k-29k yearly est. 55d ago
  • Shift Leader Front of House - Evening

    Chick-Fil-A 4.4company rating

    Beckett Ridge, OH jobs

    A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's three main areas of focus are completing tasks so that the restaurant runs effectively, managing positions for the shift, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. Position Type: Full-time and Part-time Our Benefits Include: A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay Team Leader Responsibilities: Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant Offer immediate and respectful response to Guest's needs Assist in training of new hires, set the tone for a shift, and act as a role model for our team Be a friendly, encouraging team player Open and/or close, lead shifts, key holder Count drawers and finalize day Excellent communication skills, both written and spoken Qualifications and Requirements: Smile Create and Maintain Eye Contact Speak Enthusiastically Make Emotional Connections with Guests Reliable transportation Ability to work in a fast-paced environment Strong people skills with a desire to serve Team Members Strong commitment to superior customer service Ability to manage Team Member behavioral and performance issues Ability to work in a team environment with shared ownership and responsibility Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Work schedule Monday to Friday Weekend availability Other Night shift Benefits Flexible schedule Paid time off Health insurance 401(k) 401(k) matching Referral program Employee discount Paid training
    $22k-28k yearly est. 9d ago
  • Shift Leader Front of House - Morning

    Chick-Fil-A 4.4company rating

    Ohio jobs

    A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's three main areas of focus are completing tasks so that the restaurant runs effectively, managing positions for the shift, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. Position Type: Full-time and Part-time Our Benefits Include: A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay Team Leader Responsibilities: Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant Offer immediate and respectful response to Guest's needs Assist in training of new hires, set the tone for a shift, and act as a role model for our team Be a friendly, encouraging team player Open and/or close, lead shifts, key holder Count drawers and finalize day Excellent communication skills, both written and spoken Qualifications and Requirements: Smile Create and Maintain Eye Contact Speak Enthusiastically Make Emotional Connections with Guests Reliable transportation Ability to work in a fast-paced environment Strong people skills with a desire to serve Team Members Strong commitment to superior customer service Ability to manage Team Member behavioral and performance issues Ability to work in a team environment with shared ownership and responsibility Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Work schedule Monday to Friday Weekend availability Day shift Other
    $23k-29k yearly est. 8d ago
  • Shift Lead

    Pizza Hut 4.1company rating

    Munroe Falls, OH jobs

    Pizza Hut Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, Your Career, Great Pay and Benefits! Now offering Instant Pay - instantly access a portion of your pay before pay day! BENEFITS WE OFFER * Medical, Dental and Vision Coverage * Free and Discounted Meals * Paid Time Off * Pizza Hut Perks Program and Discounts * Casual Dress/Work Attire * Free GED Program offered by GED Works * Discounted College Tuition from Colorado Technical University * Instant Pay powered by Branch Requirements Working at Pizza Hut is about being part of something bigger, having fun, making friends, while earning extra cash with a flexible schedule. If you are ready to take the next step in your career, our Shift Leader position is the right one for you. The Shift Leader training program will develop your management skills and offer future career success. All you need is the willingness to be great. Sound good? We have flexible schedules, and lots of other benefits including college tuition discount programs! Additional Info Remember, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.
    $20k-26k yearly est. 21d ago
  • Shift Lead

    Pizza Hut 4.1company rating

    Niles, OH jobs

    Pizza Hut Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, Your Career, Great Pay and Benefits! Now offering Instant Pay - instantly access a portion of your pay before pay day! BENEFITS WE OFFER * Medical, Dental and Vision Coverage * Free and Discounted Meals * Paid Time Off * Pizza Hut Perks Program and Discounts * Casual Dress/Work Attire * Free GED Program offered by GED Works * Discounted College Tuition from Colorado Technical University * Instant Pay powered by Branch Requirements Working at Pizza Hut is about being part of something bigger, having fun, making friends, while earning extra cash with a flexible schedule. If you are ready to take the next step in your career, our Shift Leader position is the right one for you. The Shift Leader training program will develop your management skills and offer future career success. All you need is the willingness to be great. Sound good? We have flexible schedules, and lots of other benefits including college tuition discount programs! Additional Info Remember, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.
    $20k-26k yearly est. 38d ago
  • Shift Lead

    Pizza Hut 4.1company rating

    Ravenna, OH jobs

    Pizza Hut Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, Your Career, Great Pay and Benefits! Now offering Instant Pay - instantly access a portion of your pay before pay day! BENEFITS WE OFFER * Medical, Dental and Vision Coverage * Free and Discounted Meals * Paid Time Off * Pizza Hut Perks Program and Discounts * Casual Dress/Work Attire * Free GED Program offered by GED Works * Discounted College Tuition from Colorado Technical University * Instant Pay powered by Branch Requirements Working at Pizza Hut is about being part of something bigger, having fun, making friends, while earning extra cash with a flexible schedule. If you are ready to take the next step in your career, our Shift Leader position is the right one for you. The Shift Leader training program will develop your management skills and offer future career success. All you need is the willingness to be great. Sound good? We have flexible schedules, and lots of other benefits including college tuition discount programs! Additional Info Remember, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.
    $20k-26k yearly est. 38d ago
  • Shift Leader

    Pizza Hut 4.1company rating

    Georgetown, OH jobs

    TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: * a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. * b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions * a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) * i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. * ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. * iii. The final deposit will be all remaining cash plus checks, minus the change fund. * iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. * v. Assure the "Weekly Deposit Log" is completed for each deposit made. * b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. * i. Picks up validated deposit slips at the bank. * ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". * iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. * Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. * Establishes cash banks for delivery drivers. * As needed, will operate cash drawer following established procedures for cash drawer operation. * As necessary, money is removed from cash drawers from time to time and secured in the safe. * Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. * Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. * Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. * Inform the RGM anytime cash short exceeds $5 for a day. * Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: * a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. * b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. * c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: * FMS Product Cost Analysis Report * FMS Daily Ideal Usage Report * FMS Weekly Worksheet Report * Bonus Calculation Sheet * Profit and Loss Statement * The General Ledger * Prep Variance Report * Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: * Assuring the Back of the House (BOH) is "optimized": * i. Organized ... a place for everything, and everything in its place * ii. Lineal Flow ... eliminate or minimize back tracking * iii. Have all items located closest to the next step in the product assembly process * iv. Minimize the number of steps taken and the reach needed for all items * Assuring that team members are thoroughly trained. * Ensuring that "prep levels' are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on. * Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods. * Ensuring products are prepared quickly in accordance with time standards. * Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly. 11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards. 12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process. G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less. II. CUSTOMER SATISFACTION A.Maintains positive customer relations, which includes: 1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic. 2. Assuring a comfortable environment for customers. 3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked. 4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution. * a. B.L.A.S.T. is the acronym we use for our complaint resolution process: * Believe the customer * Listen to the customer * Apologize to the customer * Satisfy the customer * Thank the customer 5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them. B. Ensures customers receive prompt, quality service. This includes: * If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles. * Following established service guidelines and procedures to assure all Hospitality Standards are achieved. * Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. * Personally serving customers as required to meet the demand of the volume of business. * Ensuring customers are greeted properly and seated as quickly as appropriate. * Recognizing and dealing effectively with the special needs of customers. * Ensuring that customer orders are taken promptly, prepared accurately, and served quickly. * Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. * Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed. * Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials. * Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers. * Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go. * Delivering pizzas as necessary to meet the demands of the business. * Ensuring customers are thanked for their business. C.Ensures quality ingredients are used to prepare all products. This includes: * Maintaining Food Safe Temperatures for all ingredients and products. * Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized. * Ensuring that procedures for receiving, handling and storing ingredients are followed. * Recognizing and correcting any raw ingredients or product problems. * Maintaining inventory levels which assure product freshness and no outages. * Eliminating the potential for cross contamination. * Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables). * Ensuring salad bar is maintained according to standards of operation (restaurant only). * Personally preparing ingredients as necessary. D. Ensures quality products, which includes: * Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. * If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed. * Following proper procedures to process customer orders. * Personally preparing and cooking menu items as required to meet the demands of the volume of business. * Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. * Maintaining inventory levels which assure product freshness and no outages. * Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business. * Assuring all products are prepared according to exact specifications, recipes and procedures. * Personally preparing and cooking menu items as required to meet the demands of the volume of business. E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to: * Restrooms. * Table tops; booth backs and seats; and chair seats. * Silverware, plateware, and glassware. * Dining room floors. * Salad bar. F.Implements new or approved changes in policies, procedures and/or operation standards. This involves: * Attending training sessions. * Reading "Rollout Guides" or other resources. * Assisting the RGM with training restaurant team members of new procedures or changes. * Participating in crew training and other actions in the restaurant to assure full and correct implementation. * If requested by the RGM, assisting with updating all manuals, resources and job aids as required. III.PEOPLE A.Maintains positive team member relations and a positive and productive workplace, which involves: * Building relationships with team members based on mutual trust and respect. * Communicating and following the Daland "5 Star" Vision and Core Beliefs. * Promoting teamwork. * Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits. * Informing the RGM of all team member grievances. * Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM. * Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. * Performing consistent administration of and compliance with Company policies and procedures. * Communicating effectively with the crew and management team. * Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company. B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following: * Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM. * Continuously recruiting and taking applications from job candidates. * If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references. * If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates. * Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc. C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves: * Following Company training policies and meeting Pizza Hut Training Standards. * Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training. * Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo." D. Manages team member performance and supervises work. This includes: 1.Utilizing Coaching for Results, which includes: * a.Activating team member behavior. * (1) Providing guidance, direction, and reassurance to all team members. * (2) Communicating non-negotiable standards of performance to team members. * (3) Conducting team member meetings, group training sessions and Jump Start meetings. * (4) Assigning Team members tasks from the Opening, Closing and Maintenance checklist. * (5) Communicating job assignments for each shift to team members and assuring each team member works their assignment. * (6) Giving instructions to team members that are clear and assure understanding. * (7) Assigning team members to breaks. * (8) Sending team members home early if not needed due to business conditions. * (9) Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume. * (10) Assuring all opening, shift, and closing job duties are completed and performed correctly. * b.Evaluating team member behavior. * (1) Observing team member performance each shift. * (2) Working along side team members and assisting in the performance of their tasks, as needed.= * (3) Monitoring team member meals and signing team member meal guest checks. * (4) Ensuring adherence to alcoholic beverage laws of the local community * (5) Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans. * c.Responding to team member behavior with consequences. * (1) Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards. * (2) Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused. 2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies. E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes: * Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures. * Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader. F. Assists RGM with personnel administration functions, which includes: * Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office. * Documenting required payroll data for team members, including accurate recording of hours; * Managing worker's compensation claims, etc. in accordance with Company policies and procedures. * Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc. IV. MARKETING A.Implements marketing programs to increase business. This includes: * Engaging in positive community/public relations for Pizza Hut. * Providing input for promotional ideas. * Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; * Properly executing authorized marketing programs, including new product tests. * Taking initiative to recommend new opportunities for increasing business. V. FACILITIES A.Maintains a quality environment for our customers and team members. This includes: * Conducting routine Preventive Maintenance on the facility and equipment. * Taking corrective actions pursuant to the RGM's safety inspections. * Advising the RGM regarding non-routine problems and following up to assure such problems are corrected. * Maintaining cleanliness and sanitation in all areas of the restaurant. * Organizing all work space to ensure ease of operation. * Providing a quality work environment that is safe and complies with all OSHA regulations. * Cleaning and organizing refrigeration units. * Ensuring floors are clean and free from obstruction. * Keeping HVAC vents and filters clean. * Ensuring trash is disposed of promptly and according to security procedures. * Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies. * Ensuring all equipment is used according to proper operational procedures. * Keeping restrooms cleaned and stocked. * Keeping food prep areas cleaned and sanitized according to approved procedures. * Ensuring the daily cleaning and maintenance of all equipment. * Correcting any unsafe conditions. * Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed. VI. ADMINISTRATION A.Effectively manages time, allocating an appropriate amount to each Key Result Area. B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes: * Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information. * Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes. * Calls in orders for supplies on the phone, or electronically submits order via computer. D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes: * Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.). * Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control. * Recording amounts of inventory on hand on the inventory form. E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes: * Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours. * Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week. * Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business. * Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales. * Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off. * Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines. * Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures. F.Performs daily accounting procedures. This includes these processes: * At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system. * Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system. * Cash on hand is counted and reconciled against total sales. * Total deposit is calculated, and a deposit is prepared. * Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels. * All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form. G.If requested by the RGM, performs weekly accounting procedures. This includes these processes: * Completing, as required, the Weekly Sales Analysis and analyzing it. * Completing the Weekly Inventory. * Completing the payroll functions. * Analyzing the Daily Business Summary Report to determine performance in key measurement areas. * Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included. * Calling any needed FRS numbers or statistics to the District Manager. H.Meets all deadlines and assures that subordinates meet their deadlines. I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized. J.Maintains and updates required files, manuals, and reports. NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed. A.Receives and stores inventory items used in the unit. This involves these processes: * Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received. * Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task. * Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip. MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job. A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc. C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time. D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty. E.Sufficient physical agility to perform the functions of the position. This includes these processes: * Sufficient physical strength to lift most items used in the operation of the restaurant. * Sufficient communication skills. Position involves communicating with team members, superiors and customers. * Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position. F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions. G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient. I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function. J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership. EQUIPMENT USED: Standard restaurant office equipment such as calculator, telephone, and computer. "Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts. "Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface. "Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table. "Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils. "Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table. "Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer. "Oven". A power driven device operating at high temperatures used to bake food products. "Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage. "Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough. "Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher. "Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature. "Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas. "Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products. "Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage. "Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking. "Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut. "Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access. "Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning. "Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut. "Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc. "Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers. "Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough. "Pan". A round metal device with a raised edge for holding dough prior to topping and baking. "Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items. "Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside. "Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin. "Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop). "Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching. "FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant. Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc. Serving tray, ticket book, bus tub, flatware and other small items. Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc. PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
    $20k-25k yearly est. 60d+ ago
  • Shift Lead

    Pizza Hut 4.1company rating

    Hubbard, OH jobs

    Pizza Hut Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, Your Career, Great Pay and Benefits! Now offering Instant Pay - instantly access a portion of your pay before pay day! BENEFITS WE OFFER * Medical, Dental and Vision Coverage * Free and Discounted Meals * Paid Time Off * Pizza Hut Perks Program and Discounts * Casual Dress/Work Attire * Free GED Program offered by GED Works * Discounted College Tuition from Colorado Technical University * Instant Pay powered by Branch Requirements Working at Pizza Hut is about being part of something bigger, having fun, making friends, while earning extra cash with a flexible schedule. If you are ready to take the next step in your career, our Shift Leader position is the right one for you. The Shift Leader training program will develop your management skills and offer future career success. All you need is the willingness to be great. Sound good? We have flexible schedules, and lots of other benefits including college tuition discount programs! Additional Info Remember, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.
    $20k-26k yearly est. 38d ago
  • Shift Leader - Sharonville - 4868

    Ruby Tuesday 3.7company rating

    Sharonville, OH jobs

    This position is responsible for assisting the management team with leading the day-to-day operations of the restaurant, including teaching, training, and leading Team Members and ensuring an overall great guest experience. Must present a professional image at all times. Must assist the management team with coaching, counseling, and developing Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality. ESSENTIAL DUTIES AND RESPONSIBILITIES • This position requires attendance as scheduled. • Ensure each guest receives excellent service by leading and modeling CHARM and CARE. • Assist management team with recruiting, training, developing, and communicating through consistent daily interactions with all Team Members. • Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. • Ensure all equipment is in good repair. • Manage all processes including line checks, pull thaw, prep lists, food safety, etc. • Verify that all food is prepared to spec with regard to portion, preparation, and plate presentation. • Responsible for assisting the management team with the execution of new initiatives including new product and menu rollouts. • Other responsibilities, as assigned SUPERVISORY RESPONSIBILITIES Reporting to the General Manager, the Shift Leader is responsible for supervising 15 - 25 team members.
    $23k-28k yearly est. 9d ago
  • Shift Leader - Streetsboro - 4423

    Ruby Tuesday 3.7company rating

    Streetsboro, OH jobs

    This position is responsible for assisting the management team with leading the day-to-day operations of the restaurant, including teaching, training, and leading Team Members and ensuring an overall great guest experience. Must present a professional image at all times. Must assist the management team with coaching, counseling, and developing Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality. ESSENTIAL DUTIES AND RESPONSIBILITIES • This position requires attendance as scheduled. • Ensure each guest receives excellent service by leading and modeling CHARM and CARE. • Assist management team with recruiting, training, developing, and communicating through consistent daily interactions with all Team Members. • Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. • Ensure all equipment is in good repair. • Manage all processes including line checks, pull thaw, prep lists, food safety, etc. • Verify that all food is prepared to spec with regard to portion, preparation, and plate presentation. • Responsible for assisting the management team with the execution of new initiatives including new product and menu rollouts. • Other responsibilities, as assigned SUPERVISORY RESPONSIBILITIES Reporting to the General Manager, the Shift Leader is responsible for supervising 15 - 25 team members.
    $25k-30k yearly est. 9d ago
  • Shift Leader - Sheffield - 4215

    Ruby Tuesday 3.7company rating

    Elyria, OH jobs

    This position is responsible for assisting the management team with leading the day-to-day operations of the restaurant, including teaching, training, and leading Team Members and ensuring an overall great guest experience. Must present a professional image at all times. Must assist the management team with coaching, counseling, and developing Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality. ESSENTIAL DUTIES AND RESPONSIBILITIES • This position requires attendance as scheduled. • Ensure each guest receives excellent service by leading and modeling CHARM and CARE. • Assist management team with recruiting, training, developing, and communicating through consistent daily interactions with all Team Members. • Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. • Ensure all equipment is in good repair. • Manage all processes including line checks, pull thaw, prep lists, food safety, etc. • Verify that all food is prepared to spec with regard to portion, preparation, and plate presentation. • Responsible for assisting the management team with the execution of new initiatives including new product and menu rollouts. • Other responsibilities, as assigned SUPERVISORY RESPONSIBILITIES Reporting to the General Manager, the Shift Leader is responsible for supervising 15 - 25 team members.
    $25k-30k yearly est. 9d ago

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