Senior Program Operations Manager jobs at Dent Wizard - 2146 jobs

About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive's next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we're addressing the challenges of electric vehicles through technology that will set the standards for software‑defined vehicles around the world. The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we'll map a new way forward. Working together, we'll create a future that's more connected, more intelligent, more sustainable for everyone. Role Summary We are seeking a highly motivated Senior Manager to play an active role in establishing and optimizing financial operations and processes alongside a clear target operating model across the organization, and lead key initiatives in finance and cross‑functionally. This role is ideal for a hands‑on, execution‑focused manager with a strong background in finance, process and project management, preferably in management consulting, willing to contribute and thrive in a fast‑paced, high‑growth environment. You will work closely with Finance leadership, the Finance team, and cross‑functional partners in RVT and Rivian to drive operational excellence and prepare important business decisions. This role reports to the Director of Finance Programs and Operations. Located in our Palo Alto, California office, this position offers a standard hybrid schedule with the expectation of being in the office three days a week. ResponsibilitiesFinancial Operations and Processes Evaluate existing finance and planning processes to identify pain points, inefficiencies, and opportunities for automation and AI. Structure, document and maintain a process landscape to ensure process transparency, efficiency and clarity across the organization. Maintain and optimize a planning calendar with the underlying timing, responsibilities and planning artifacts. Develop clear process KPIs to track implementation and impact. Automation & Systems Support the implementation, ramp‑up and optimization of an ERP, FP&A planning tool and T&E system together with the IT department and related financial and business functions. Assist in translating evolving process improvement opportunities into system requirements, partnering with IT or relevant system owners. Evaluate and implement innovative ways to streamline or automate finance tasks. Cross‑functional Projects and Programs Lead cross‑functional finance projects and initiatives for process and business optimization, ensuring seamless integration. Collaborate with stakeholders in Leadership, Finance and other departments to ensure a seamless implementation of projects. Financial Analysis and Decision Support Collaborate with Financial Planning and Analysis to provide data‑driven insights and recommendations to support decision‑making in important business decisions. Qualifications 7+ years of progressive experience in finance, accounting, finance operations, or a related field in high‑growth environments; bonus point: management consulting background. Bachelor's/Master's degree in Finance, Business, or a related field. Strong analytical mindset with experience in financial process management, data interpretation and decision‑making frameworks. Familiarity with the application of state‑of‑the‑art ERP and financial planning tools. Highly organized and comfortable managing ambiguity in fast‑moving environments and across hierarchy levels. Track record in leading cross‑functional project teams and key projects. Pay Disclosure Salary Range/Hourly Rate for Palo Alto, California Based Applicants: $191,600 - $239,500 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part‑Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status. Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian and VW Group Technologies (“Rivian and Volkswagen Group Technologies”) may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and VW Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies' service providers, including providers of background checks, staffing services, and cloud services. Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please see our Candidate Data Privacy Notice (English) and Candidate Data Privacy Notice (Serbian) for more information. Please note that we are currently not accepting applications from third‑party application services. #J-18808-Ljbffr

A pioneering electric vehicle company is seeking a Director of People Operational Excellence & AI to lead the transformation of HR processes. This role involves designing a People Operating System, integrating AI capabilities, and centralizing operations for efficiency. The ideal candidate has extensive experience in People Operations, focuses on process redesign, and possesses excellent communication skills. The position is located in Palo Alto, CA and offers a salary range of $161,900 - $231,300 annually, commensurate with experience. #J-18808-Ljbffr

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary We are seeking a Director, People Operational Excellence & AI to evolve and scale how work gets done across the People organization. This role sits at the intersection of HR operations, process design, digital enablement, and AI, with a clear mandate: simplify, standardize, and modernize People processes so our teams can move faster, with more clarity and impact. You will lead a small, high-impact team focused on mapping work, redesigning end-to-end People journeys, and embedding AI-enabled capabilities into the way we deliver services to candidates, employees, managers, and leaders. As a critical connector between People and IT, you will translate People needs into platform requirements and help shape how Workday, ServiceNow, iCIMS and emerging AI solutions work together to support a scalable, data-driven People ecosystem. Why This Role Matters Design the People Operating System: You will define how core People work is structured, standardized, and executed-from COEs to Shared Services to People Partners-so that Rivian can scale without losing clarity or quality. Unlock Capacity with AI & Automation: By thoughtfully applying AI, workflow automation, and better knowledge management, you will help teams move from manual, reactive work to proactive, strategic impact. Connect People, Process, and Platforms: You will act as a bridge between People, IT, and Systems, ensuring that our technology stack (Workday, ServiceNow, iCIMS, and new AI tools) actually reflects how work happens on the ground. Drive Change at a Pivotal Moment: As Rivian grows and our footprint expands, this role will be central to how we standardize global practices, enable Shared Services, and build the People infrastructure that supports long-term growth. Responsibilities Team Leadership & Management Lead and develop a small team responsible for work mapping, process redesign, and new ways of working across the People organization. Set clear goals, operating rhythms, and standards for the team, including diagnostics, pilots, and scaled rollouts. Coach and performance-manage team members, creating opportunities for growth, stretch assignments, and cross-functional exposure. People Transformation & Operating Effectiveness Lead initiatives that re-balance and realign work across the People organization, identifying what should be standardized, centralized, or redesigned to improve scale, clarity, and experience. Partner with COEs, People Partners, and Shared Services to determine where work should live over time and guide transitions, ensuring continuity, quality, and readiness. Support the evolution of the People operating model, focusing on how work actually gets done-not just how the org chart is drawn. Continuous Improvement, Standardization & Process Design Own end-to-end process redesign for priority People journeys (e.g., onboarding, job changes, performance, rewards) especially where work crosses teams, systems, or regions. Establish common standards for process design, documentation, and handoffs to reduce variability and enable smoother execution. Ensure processes are clearly documented and accessible, supporting training, adoption, and ongoing improvement. Identify friction points, inefficiencies, and avoidable demand, and lead simplification efforts with measurable impact on experience and throughput. AI, Automation & Digital Enablement Identify high-value opportunities to apply AI, workflow automation, and knowledge management to People processes to improve experience, quality, and capacity. Translate transformation goals into clear requirements and priorities for People platforms (Workday, ServiceNow, iCIMS) and AI initiatives. Partner closely with IT, People Systems, and Data teams to ensure solutions are designed around real People workflows, with strong measurement and feedback loops. Change, Adoption & Leadership Lead change management, communication, and adoption strategies for work transitions, process redesign, and new digital capabilities. Build strong partnerships with COEs, People Partners, Shared Services, and IT to align priorities, sequencing, and messaging. Coach and influence leaders and teams through periods of transition, helping them navigate trade-offs, clarify roles, and embed new ways of working. Qualifications Required Qualifications 10+ years of experience in People Operations, HR transformation, operational excellence, or related fields within complex, scaling organizations. Demonstrated experience leading process redesign, work transitions, shared-services enablement, or HR operating model changes. Strong working knowledge of People technology ecosystems, including Workday and ServiceNow, and familiarity with ATS platforms (e.g., iCIMS) and how workflows, data, and integrations support People processes. Familiarity with AI and automation concepts (e.g., workflow automation, knowledge management, agent assist, analytics) and their application within service delivery or operational environments. Proven systems thinker who can connect strategy, operations, experience, and technology into coherent, actionable roadmaps. Experience partnering closely with IT and digital teams to define requirements, evaluate solution options, and prioritize work across platforms. Excellent communication, facilitation, and storytelling skills, with the ability to synthesize complex operational and technical inputs and guide cross-functional decision-making. Proven ability to set direction, delegate effectively, and manage capacity across a team during periods of high change. Track record of building inclusive, high-trust team cultures that balance performance, growth, and well-being. Bachelor's degree required; advanced degree or equivalent experience preferred. Preferred Qualifications Experience in high-growth technology, EV, manufacturing, or similarly complex environments. Background in Lean, Six Sigma, design thinking, or service design applied to People/HR processes. Prior responsibility for global HR operations, shared services, or HR service delivery models. Pay Disclosure Salary Range for Palo Alto, CA-based applicants: $161,900 - $231,300 annually (Actual compensation will be determined based on experience, location, and other factors permitted by law). Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. #J-18808-Ljbffr

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion Actively promote good morale and good relationships among the dealership associates. Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management Assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI Motivate the service advisors to provide consistent value for the dealership's customer. Monitor advisors' daily productivity, give feedback and formulate plans for improvement Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality Monitor advisors' interaction with customers on the drive and telephone for effectiveness Assist in forecasting goals and objectives for the department and strive to meet them Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner Attend manager meetings and conduct service dept. meetings as directed Address and resolve customer concerns Assist in motivating, training and developing employees Strong verbal and written communication is required Must be able to manage in a fast paced work environment Must be able to manage a team, motivate and develop Experience with CDK or other automotive software is a plus Must have three plus years in an Automotive Service Department Must have three plus years as an Automotive Service Writer/Assistant Service Manager Must be at least eighteen years of age Must have a valid Driver's License Must be able to pass pre-employment screening (background & drug test) Company Benefits: Pay and Recognition: Semi Monthly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member's eligible Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities INDMANAGER

Service Center Pelham Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month's financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber's Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one When you join Caliber, you'll become immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly Paid Vacation & Holidays - Begin accruing day 1 Career growth opportunities - We promote from within! Paid Skilled Trainings and Certifications - I-CAR and ASE REQUIREMENTS 3+ years of Collision Management Experience Must have a valid driver's license and be eligible for coverage under our company insurance policy Must be 21 years of age or older ABILITIES/SKILLS/KNOWLEDGE Advanced understanding of Collision Estimatics Must have prior experience with CCC1 Advance understanding and knowledge of the repair process/procedures Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Ability to provide personable, friendly customer service to internal and external customers Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day. By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer

Traveling Senior Project Manager - Data Centers (Electrical Contractor) Join a leading electrical contractor delivering high-performance data center builds across the U.S. This is a boots-on-the-ground leadership role for someone who thrives in dynamic environments and understands the critical nature of electrical scopes in mission-critical infrastructure. Responsibilities: Lead full-cycle construction management of hyperscale and enterprise data center projects, with a focus on electrical systems Manage field teams, subcontractors, and vendors to ensure safety, quality, and schedule adherence Coordinate closely with general contractors, design teams, and commissioning agents Oversee installation of power distribution, grounding, UPS systems, generators, and other critical electrical infrastructure Travel extensively to project sites across the U.S., adapting quickly to new teams and client expectations Maintain strong client relationships and represent the company with professionalism and integrity Qualifications: 5+ years of construction management experience Proven success managing large-scale electrical scopes ($20M+) Strong knowledge of MEP systems, commissioning processes, and data center infrastructure Exceptional leadership, communication, and problem-solving skills Why Join Us: Competitive Salary + Per Diem and performance-based bonuses Full benefits package including health, dental, and 401(k) Opportunities to lead high-profile projects and grow within the company A safety-first culture and a team that values craftsmanship and accountability

Provide premium customer service and efficiently deploy assets; by managing inventory and route or departure accuracy Responsible for daily operations execution; problem solve to remove barriers for execution. Provide hands-on support where necessar General Manager, Logistics, Manager, Operations, Automotive

The Role: Looking for Site Support at the Chicago PDC for 2nd Shift. Monitors service delivery and health of the environment. Frequent contact with others outside the work group. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and creates a winning culture. Performs other related duties as assigned. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. The Site Support Analyst provides hands-on technical support for IT hardware, software, and end-user services within the warehouse environment. This role ensures reliable operation of IT systems, resolves technical issues promptly, and supports business-critical processes by maintaining compliance with corporate IT standards. What You'll Do: Hardware & Infrastructure Support * Install, configure, and maintain IT hardware including PCs, laptops, printers, scanners, and mobile devices. * Perform routine hardware diagnostics and preventive maintenance. * Coordinate with vendors for hardware repairs and warranty claims. * Track and manage IT assets to ensure accurate inventory records. End-User Support * Provide first-level and second-level technical support for warehouse staff and remote users. * Troubleshoot issues related to operating systems, applications, and network connectivity. * Escalate complex issues to appropriate teams while maintaining ownership until resolution. * Document solutions and contribute to the knowledge base for common issues. Operational Compliance & Security * Ensure adherence to IT security policies and access control procedures. * Assist with software updates, patches, and antivirus deployments. * Support audits and compliance checks for IT systems and processes. Collaboration & Communication * Work closely with global IT teams to align site operations with corporate standards. * Communicate effectively with end-users to provide clear instructions and updates. * Participate in IT projects such as hardware refreshes and technology rollouts. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**The Role:** Looking for Site Support at the Chicago PDC for 2nd Shift. Monitors service delivery and health of the environment. Frequent contact with others outside the work group. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and creates a winning culture. Performs other related duties as assigned. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. The Site Support Analyst provides hands-on technical support for IT hardware, software, and end-user services within the warehouse environment. This role ensures reliable operation of IT systems, resolves technical issues promptly, and supports business-critical processes by maintaining compliance with corporate IT standards. **What You'll Do:** **Hardware & Infrastructure Support** + Install, configure, and maintain IT hardware including PCs, laptops, printers, scanners, and mobile devices. + Perform routine hardware diagnostics and preventive maintenance. + Coordinate with vendors for hardware repairs and warranty claims. + Track and manage IT assets to ensure accurate inventory records. **End-User Support** + Provide first-level and second-level technical support for warehouse staff and remote users. + Troubleshoot issues related to operating systems, applications, and network connectivity. + Escalate complex issues to appropriate teams while maintaining ownership until resolution. + Document solutions and contribute to the knowledge base for common issues. **Operational Compliance & Security** + Ensure adherence to IT security policies and access control procedures. + Assist with software updates, patches, and antivirus deployments. + Support audits and compliance checks for IT systems and processes. **Collaboration & Communication** + Work closely with global IT teams to align site operations with corporate standards. + Communicate effectively with end-users to provide clear instructions and updates. + Participate in IT projects such as hardware refreshes and technology rollouts. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Business Title: IS Global Infrastructure and Operations Manager Reports to: Sr. Director of Information Services Leadership Scope: Global Infrastructure, Client Services, Service Desk, and IT Operations Company Info: With a heritage of nearly 120 years, we aren't just a company; we are a brand of trust. But more than anything, we are a collection of individuals who, together, give Grote Industries a decisive competitive advantage. At Grote, our shared vision is clear - to meet the needs of the customers we serve. We accomplish that mission every day by following a set of core values that makes us who we are. Innovation has been the hallmark of Grote Industries from the start. From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been leading the way in advanced vehicle system solutions from early in the last century right up to today. With these innovations, Grote has helped millions of people throughout North America and the world benefit from the innovation and design excellence of Grote products. Position Summary: The Global Infrastructure and Operations Manager is responsible for overseeing the design, implementation, and ongoing management of global infrastructure, systems, and operational processes. This role ensures high availability, performance, security, and scalability of enterprise technology environments while supporting business operations across multiple regions. The position leads infrastructure and service delivery teams, manages vendor relationships, and aligns technology strategy with business objectives. Position Duties: - Lead the design, implementation, and lifecycle management of global infrastructure and end-user computing environments. - Oversee availability, performance, security, and reliability of mission-critical systems and services. - Manage service desk operations, incident management, and SLA performance using established ITSM practices. - Lead and develop a distributed team, providing coaching, performance management, and career development. - Collaborate with business leaders to align technology solutions with organizational goals. - Maintain and execute infrastructure roadmaps aligned with business strategy. - Manage enterprise collaboration platforms (O365, Teams, SharePoint), network infrastructure, endpoints, and service providers. - Oversee disaster recovery planning, execution, and testing. - Provide regular communication, reporting, and KPI updates to leadership. Requirements: Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Minimum 10 years of experience in IT infrastructure, operations, or cybersecurity. Minimum 7 years managing global infrastructure and computing environments. Minimum 7 years of people leadership and management experience

Customer Integration Co-Op Duration: A and B Section Kettering Students Department: Customer Integration Reports to: Director of Customer Integration DMS' Purpose: We are creating a culture of service. We empower others to grow, rise, and give back - accelerating positive change in the world. We lead with the heart to bring out the best in you - which brings out the best in us. We do well so we can do good. Serve Others, Enrich Lives, Rise Together, and Give Back Position Overview: The Customer Integration Co-Op will support the Customer Integration team in onboarding new clients and ensuring seamless, positive customer experiences. This role provides the opportunity to gain practical experience in project coordination, cross-functional collaboration, and customer success management while contributing to efficient and effective client launches. Key Responsibilities: Customer Onboarding Support: Assist with the end-to-end onboarding process, ensuring timely and accurate integration of new customers. Project Coordination: Work closely with the Director of Customer Integration to track project milestones and deliverables. Documentation Management: Maintain accurate customer documentation, setup details, and progress reports. Cross-Functional Collaboration: Partner with teams in sales, engineering, operations, and program management to align integration activities. Data Analysis: Support the collection and review of customer data to identify trends and improve the onboarding process. Process Improvement: Identify opportunities to enhance efficiency and standardization in onboarding workflows. Communication: Provide regular updates to stakeholders and ensure consistent follow-up on integration-related tasks. Feedback Tracking: Help capture and organize customer feedback during the onboarding phase to drive service improvements. Qualifications: Education: Pursuing a degree in Business, Operations Management, or a related field. Skills: Strong project coordination, communication, and analytical skills. Attributes: Self-starter with high attention to detail and commitment to teamwork. Technical Skills: Proficient in Microsoft Office Suite; experience with CRM or project management tools is a plus. Work Hours: 40 hours per week during assigned rotation term. What We Offer: Practical Experience: Hands-on involvement in customer onboarding and integration processes. Mentorship: Guidance from experienced professionals across multiple functions. Cross-Department Exposure: Collaboration with sales, program management, operations, and engineering. Professional Development: Growth in communication, process management, and data-driven decision-making. Career Opportunities: Strong performers may be considered for future roles within Customer Integration or related departments. Traits/Values: Integrity - adhering to high ethical principles and professional standards. Trustworthiness - Being honest, dependable, and earning the confidence of others. Excellence - consistently being the best you can be. Responsible - being reliable and trustworthy. Accountability - being obligated and willing to accept responsibility for one's actions. Dignity - behaving in accord with DMS basic principles. Respect - treating others as you would have them treat you. Our Values: Gratitude * Integrity * Fun * Teamwork * Excellence * Diversity & Respect * Innovation * Commitment * Humility

... As our MP&L Inventory Strategy Manager, you will lead the charge in redefining how we plan, position, and optimize inventory across the organization. This is a high-visibility role where you will synchronize cross-functional efforts between Manufacturing and Finance to ensure our inventory investment is a competitive advantage. We are looking for a data-driven leader who can build robust, scalable strategies that maximize operational efficiency while ensuring we never miss a beat in customer delivery You'll have... Bachelor's degree in supply chain management, Engineering, Business Administration, or a related field. Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. Proven track record of leading process improvement initiatives and managing cross-functional projects. Experience developing or using analytical tools, models, or dashboards to optimize inventory levels (e.g., Excel, Power BI, SQL, Python, or planning systems). Adaptability and flexibility in a fast-paced, changing environment. Ability to work independently and as part of a cross-functional team. Strong organizational and time management skills, with the ability to manage multiple projects simultaneously. Strong background in inventory policy design, including service level definitions, safety stock logic, and segmentation strategies. Proven experience leading, coaching, or developing team members, either through direct people management or functional leadership in matrix organizations. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including: · Immediate medical, dental, and prescription drug coverage · Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more · Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more · Vehicle discount program for employees and family members, and management leases · Tuition assistance · Established and active employee resource groups · Paid time off for individual and team community service · A generous schedule of paid holidays, including the week between Christmas and New Year's Day · Paid time off and the option to purchase additional vacation time. This position is leadership level 6 and ranges from $112,680-212,760. For more information on salary and benefits, click here: ************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-JL1 What you'll do... Lead the development and continuous improvement of the inventory policy and guidelines, ensuring alignment with business strategy, service level targets, and financial objectives. Define and standardize inventory KPIs across the company footprint, including target setting, governance, and clear ownership for performance tracking. Design and implement a robust inventory monitoring structure, enabling visibility, consistency, and timely decision-making across regions, sites, or business units. Develop and enhance analytical tools, models, and dashboards to optimize inventory levels, balancing customer service, working capital, and operational efficiency. Partner with Supply Chain, Operations, Finance, and Commercial teams to translate strategic inventory principles into actionable plans and execution. Identify inventory risks and opportunities, and proactively recommend actions to improve inventory health, turnover, and obsolescence management. Support scenario analysis and trade-off evaluations (service vs. inventory vs. cost) to guide strategic and tactical decisions. Drive best practices, standardization, and continuous improvement in inventory management processes across the organization.

... At Ford Integrated Services (FIS), we transform our customer experiences in and around the vehicle by bringing together hardware, software, and services to foster simple, transparent, and ongoing digital relationships among our customers, their vehicles, and Ford. We are scaling our Business Operations team's global capabilities to support a growing portfolio of programs across multiple vehicle platforms. We seek a detail-oriented, proactive associate project manager who thrives in fast-moving environments, collaborates confidently with diverse teams, and proposes creative solutions to improve operational efficiency and cross-functional alignment. Business Operations drives the company's transformation by partnering with a diverse set of product teams, business functions, and global markets. Through this broad interaction model, we identify enterprise-level gaps, bring teams together to define paths forward, and recommend how to bring solutions to life. As an associate project manager at Ford, you will gain hands-on experience in this dynamic eco-system - learning directly from experts, contributing to high-impact projects, and collaborating with teams. You will contribute to Ford's transformation and future vision. The role requires a minimum of four days per week in the Michigan Central Station Office in Detroit, MI. We are scaling our Business Operations team's global capabilities to support a growing portfolio of programs across multiple vehicle platforms. We seek a detail-oriented, proactive associate project manager who thrives in fast-moving environments, collaborates confidently with diverse teams, and proposes creative solutions to improve operational efficiency and cross-functional alignment. What you'll do… * Support FIS leadership to effectively plan and manage projects from the initial ideation phase through final execution. * Deliver ongoing reporting on state of current projects, overall and detailed statuses, and expected delivery timelines with deadlines at risk called out. * Facilitate meetings to understand status against specified objectives and tasks, determine required next steps with timeline and owners to achieve, and name progress blockers currently existing or at risk of appearing. * Act as a bridge across teams, connecting and facilitating clear communication, ensuring interdependencies are understood and planned for. * Identify dependencies and escalate risks/trade-offs to internal and external stakeholders. * Build, evolve, and manage tools such as SharePoint and SmartSheet. What you'll do… * Support FIS leadership to effectively plan and manage projects from the initial ideation phase through final execution. * Deliver ongoing reporting on state of current projects, overall and detailed statuses, and expected delivery timelines with deadlines at risk called out. * Facilitate meetings to understand status against specified objectives and tasks, determine required next steps with timeline and owners to achieve, and name progress blockers currently existing or at risk of appearing. * Act as a bridge across teams, connecting and facilitating clear communication, ensuring interdependencies are understood and planned for. * Identify dependencies and escalate risks/trade-offs to internal and external stakeholders. * Build, evolve, and manage tools such as SharePoint and SmartSheet.

... At Ford Integrated Services (FIS), we transform our customer experiences in and around the vehicle by bringing together hardware, software, and services to foster simple, transparent, and ongoing digital relationships among our customers, their vehicles, and Ford. We are scaling our Business Operations team's global capabilities to support a growing portfolio of programs across multiple vehicle platforms. We seek a detail-oriented, proactive associate project manager who thrives in fast-moving environments, collaborates confidently with diverse teams, and proposes creative solutions to improve operational efficiency and cross-functional alignment. Business Operations drives the company's transformation by partnering with a diverse set of product teams, business functions, and global markets. Through this broad interaction model, we identify enterprise-level gaps, bring teams together to define paths forward, and recommend how to bring solutions to life. As an associate project manager at Ford, you will gain hands-on experience in this dynamic eco-system - learning directly from experts, contributing to high-impact projects, and collaborating with teams. You will contribute to Ford's transformation and future vision. The role requires a minimum of four days per week in the Michigan Central Station Office in Detroit, MI. Responsibilities What you'll do… Support FIS leadership to effectively plan and manage projects from the initial ideation phase through final execution. Deliver ongoing reporting on state of current projects, overall and detailed statuses, and expected delivery timelines with deadlines at risk called out. Facilitate meetings to understand status against specified objectives and tasks, determine required next steps with timeline and owners to achieve, and name progress blockers currently existing or at risk of appearing. Act as a bridge across teams, connecting and facilitating clear communication, ensuring interdependencies are understood and planned for. Identify dependencies and escalate risks/trade-offs to internal and external stakeholders. Build, evolve, and manage tools such as SharePoint and SmartSheet. Qualifications You'll have... Bachelor's Degree. 4+ years of experience leading projects with significant autonomy, demonstrating comfort with ambiguity, and a proven ability to plan, organize, and deliver results in dynamic or unstructured environments. 2+ years of professional experience within the automotive industry or large, complex matrix organizations. This includes demonstrated expertise in working cross-functionally to escalate and resolve critical business issues. Exceptional consultative verbal and written communication skills, with the ability to effectively engage and present to diverse groups, including mid to large audiences. Even better, you may have... Demonstrated experience in leading or supporting change management initiatives, helping teams adopt new processes, tools, or organizational structures. Proficiency with industry standard project management tools Proficiency with the Microsoft Office Suite Proven ability to develop and implement comprehensive risk management plans, conduct quantitative risk analysis, and facilitate risk mitigation strategies. Ability to connect project execution with broader business goals and contribute to strategic planning. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 8. For more information on salary and benefits, click here: ***************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-CH2

... As our MP&L Inventory Strategy Manager, you will lead the charge in redefining how we plan, position, and optimize inventory across the organization. This is a high-visibility role where you will synchronize cross-functional efforts between Manufacturing and Finance to ensure our inventory investment is a competitive advantage. We are looking for a data-driven leader who can build robust, scalable strategies that maximize operational efficiency while ensuring we never miss a beat in customer delivery MP&L Inventory Strategy Mgr, Business Program Manager We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? As part of our Manufacturing team, you'll have an opportunity to join a transformational team and play a key role in developing global material inventory strategy, directly contributing to a critical transformation initiative. What you'll do... * Lead the development and continuous improvement of the inventory policy and guidelines, ensuring alignment with business strategy, service level targets, and financial objectives. * Define and standardize inventory KPIs across the company footprint, including target setting, governance, and clear ownership for performance tracking. * Design and implement a robust inventory monitoring structure, enabling visibility, consistency, and timely decision-making across regions, sites, or business units. * Develop and enhance analytical tools, models, and dashboards to optimize inventory levels, balancing customer service, working capital, and operational efficiency. * Partner with Supply Chain, Operations, Finance, and Commercial teams to translate strategic inventory principles into actionable plans and execution. * Identify inventory risks and opportunities, and proactively recommend actions to improve inventory health, turnover, and obsolescence management. * Support scenario analysis and trade-off evaluations (service vs. inventory vs. cost) to guide strategic and tactical decisions. * Drive best practices, standardization, and continuous improvement in inventory management processes across the organization. What you'll do... * Lead the development and continuous improvement of the inventory policy and guidelines, ensuring alignment with business strategy, service level targets, and financial objectives. * Define and standardize inventory KPIs across the company footprint, including target setting, governance, and clear ownership for performance tracking. * Design and implement a robust inventory monitoring structure, enabling visibility, consistency, and timely decision-making across regions, sites, or business units. * Develop and enhance analytical tools, models, and dashboards to optimize inventory levels, balancing customer service, working capital, and operational efficiency. * Partner with Supply Chain, Operations, Finance, and Commercial teams to translate strategic inventory principles into actionable plans and execution. * Identify inventory risks and opportunities, and proactively recommend actions to improve inventory health, turnover, and obsolescence management. * Support scenario analysis and trade-off evaluations (service vs. inventory vs. cost) to guide strategic and tactical decisions. * Drive best practices, standardization, and continuous improvement in inventory management processes across the organization.

Inside the Role The Canton Parts Distribution Center (PDC) is a cornerstone of our North American aftermarket supply chain, delivering critical parts to dealers and distributors across the continent. As the dedicated Kitting, Packaging, and Unitizing (KPU) facility in our 11-site network, Canton operates at high volume, 7 days a week, with a diverse team of 15 salaried leaders, 8 office staff, and between 225-275 hourly/temporary shop floor employees. We are seeking a dynamic, results-driven Operations Manager to lead this flagship site, drive operational excellence, and champion a culture of safety, quality, and continuous improvement. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $144,000 - $184,000 USD Pay offered dependent on knowledge, skills, and experience Benefits include 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA End-to-End Site Leadership: Oversee all aspects of Canton PDC operations-including inbound receiving, warehousing, picking, kitting & packaging, unitizing, customer fulfillment, shipping, returns, inventory reliability, and administrative functions. Ensure every part arrives on time, safely, and efficiently. KPU Center of Excellence: Lead the network's only Kitting, Packaging, and Unitizing operation, setting the standard for value-added services that enhance customer experience and downstream dealer performance. Operational Discipline: Manage a 7-day, multi-shift operation, ensuring seamless execution, effective shift handoffs, and consistent throughput during weekends, holidays, and demand fluctuations. Lean & Continuous Improvement: Champion SQDCM (Safety, Quality, Delivery, Cost, Morale) results through a Lean Management System-implementing leader standard work, tiered huddles, visual performance management, and structured problem-solving to close gaps and sustain gains. Customer Uptime & Service: Drive improvements in delivery execution, error reduction, dock-to-stock speed, and order quality through standard work and escalation processes with internal partners. Financial Stewardship: Own site financials, including labor planning, overtime control, productivity, and internal controls to safeguard inventory and assets. Manage procurement for supplies and services, ensuring spend aligns with budget and targets. Team Development: Build, coach, and empower a multi-functional leadership team (operations, inventory, kitting & packaging, admin, facilities/safety, customer fulfillment/logistics). Set clear expectations, foster accountability, and develop future leaders. Workforce Strategy: Oversee temp labor strategy to stabilize staffing, enhance training, reduce turnover, and maintain high safety and quality standards across all shifts. Facility & Asset Management: Ensure facility and equipment readiness through preventative maintenance, layout optimization, and capital project coordination to support throughput and safety. Cross-Functional Partnership: Collaborate with Finance, HR, IT, Sales/Aftermarket, and Network Operations to enhance systems, reporting, planning, and network-wide performance. Stakeholder Engagement: Serve as the escalation point for key customer and stakeholder issues, ensuring rapid alignment, clear communication, and durable solutions that protect service and reputation. Compliance & Safety: Ensure full compliance with corporate policies, OSHA, environmental regulations, and DTNA operating standards. Foster a culture where safety and accountability are non-negotiable. Knowledge You Should Bring Bachelor's degree required. 8+ years of professional experience Proven leadership skills with the ability to motivate, develop, and instill accountability across all levels. Strategic thinker with a track record of translating vision into actionable objectives. Excellent communication and presentation skills. Strong business acumen, including accounting, inventory control, budgeting, and procurement within warehouse or manufacturing environments. Experience with Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems preferred. Experience with Lean methodology and continuous improvement tools is highly desirable. Exceptional Candidates Might Have Master's degree preferred. #LI-JN2 #LI-Onsite Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Canton, OH US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria. Schedule Type: Onsite At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at ************ or toll free ************. For TTY/TDD enabled call ************ or toll free ************.

Job Title: Customer Operations Manager Reports to: VP of Sales Job Type: Full-time We are looking for a highly motivated and driven Customer Operations Manager to start as soon as possible. Reporting to the VP of Sales, the role will consist of managing customer satisfaction by answering to client needs and coordinating internally with the departments of sales, operations, and procurement. As the ideal candidate, you will take charge of all aspects of customer service and foster positive relationships with our clients. If you know how to find unique ways to deal with customer's urgent needs and specific requests, you'd be a perfect fit for this position. The Customer Operations Manager will support, lead, and improve the operations involving clients and will be the key point of contact for all customer-related inquiries. Responsibilities: Manages key customer inquiries in a timely fashion Organizes customer setup, documentation preparation, new item forms creation, and reporting in the ERP system Confirms order receptions, sends ETA to customer/distribution centers, and follows through on fulfillment Liaises interdepartmentally to ensure timely and complete shipment of orders, from purchase order reception to assistance with invoice creation and review Resolves order discrepancies via coordination with customers, sales, operations, and accounting Coordinates transportation of finished goods optimizing routes and carriers to reduce delivery times and control costs Handles customer inquiries, concerns, and any inbound communications in a clear, professional, and concise manner Achieves productivity standards and goals while maintaining the highest level of customer service Engages in process improvement creates new standard operating procedures The ideal candidate will have: Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers Strong systems skills on Google Suite, specifically Google Sheets. Experience with EDI is a plus Experience and comfortability using an ERP system (SAP Business One preferred). Mac experience is a plus. Maintains extreme attention to detail all-the-while working in a fast paced environment Strong organizational, time management and problem solving adeptness Education and Experience: A Bachelor's degree in business administration or related field 5-7 years of experience in customer operations or sales administration in the food/CPG industries dealing directly with supermarket chains and retailers Work environment: Remote work available but candidates must be living in close proximity to NSI's office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location. NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Please direct all recruiting and candidate inquiries to **************. Contacting other team members or departments will result in your message not being reviewed. #LI-Remote

Customer Care - Operations Manager: MOPAR Customer Care handles ~2M inbound contacts from Stellantis customers about our brands. Our customers call or chat with pre-sale questions and post-sale inquiries about recalls, scheduling dealer appointments, vehicle concerns and warranty coverage. The Level 1 Operations Manager will partner with external vendors to provide operational oversight and ensure the successful execution of key performance indicators (KPIs), including Net Satisfaction (NSAT), Service Level, First Call Resolution, and Average Handle Time. This role will lead Continuous Improvement meetings, document actionable steps, and hold stakeholders accountable for driving initiatives that enhance performance and customer experience. Benchmarking of the best-in-class inbound call center performance attributes and full adoption and implementation of future technologies and innovations per our customer care Want to Be plan is an important responsibility of this role. Key Responsibilities: Operational Leadership: Oversee daily call center operations, ensuring adherence to KPIs, SLAs, and quality standards. Team Management: Lead and mentor BPO supervisors and agents, fostering a culture of performance and continuous improvement. Performance Monitoring: Analyze call center metrics, identify trends, and implement strategies to optimize productivity and customer satisfaction. The focus is on 80%/20% service level and direction to the team to adjust and maintain this metric to target consistently is a key to the success of level 1. Client Relationship Management: Serve as the primary liaison between the BPO part/20%ner and internal stakeholders, ensuring alignment on goals and expectations. Process Improvement: Lead Continuous Improvement meetings to drive initiatives to enhance workflows, reduce operational costs, and improve service delivery. Quality Assurance: Work with the Stellantis Management team and BPO suppliers to make sure the quality monitoring results are being leveraged by operations and included into daily control of operational standards and implementation of systemic improvements. A Typical Day as an Operations Manager May Include: Analyzing Performance: Review the previous day's Key Performance Indicators (KPIs) and develop or implement action plans to drive improvement. Governance Meeting Facilitation: Lead the Level 1 performance reviews indicated in the SOW, including Performance Escalation Process if needed per metric adherence. Managing Staffing: Assess and approve staffing levels to ensure service level commitments are met. Collaborating with Team Leaders: Conduct meetings to address open issues and evaluate challenging calls, identifying opportunities for process enhancements. Resource Planning: Partner with site leadership to monitor contact volumes and make adjustments to resource allocation and staff productivity as needed. Driving Quality: Participate in quality monitoring sessions, including call listening and case calibration, and lead performance improvement through targeted training and process optimization. This Role Might Be a Great Fit If You: Enjoy Problem-Solving: You thrive on identifying process or performance gaps and developing creative solutions. You stay calm under pressure and persist until you find the right answer. Love Helping People: You take pride in guiding advisors, specialists, and team leads toward those “lightbulb” moments. You remain cool-headed and supportive, even in challenging situations. Adapt Quickly: You embrace change and learn fast. When priorities shift, you know how to pivot and keep moving forward. Communicate Clearly: You excel at explaining complex ideas in simple terms, whether in writing or over the phone. Strong written and verbal communication skills are second nature to you. Take Initiative: You're a motivated self-starter who looks for new ways to deliver an exceptional customer experience. You take ownership of issues and performance outcomes, making a real impact.

This is an entry level position as a part of a development rotational program, targeted for recent graduates. Individuals rotate through at least 2, up to 4 positions in different areas of Finance, with an estimated duration of 6-12 months each or 1-2 years in total. Individuals will rotate through 2 foundational roles (plant finance and product costing), then identify 1-2 additional roles and departments depending on their skills, interests, desired career path and organization availability. Specific location can vary by individual, but candidate should be flexible. Finance eXcelerated Rotational Program Details The Finance XRP includes numerous training and development aspects. Mentorship - Individuals will be assigned a mentor for the duration of the program. Plant Tours - Opportunities to visit different YF manufacturing locations. Individual Development Plans (IDPs) - Individuals will work collaboratively with the XRP committee and their mentor on goal setting and defining a career map. Networking - Individuals are guided and encouraged to network and engage with employees from other functions as well as upper YF management. Soft Skill Development & Training - Examples include communication, active listening, presentation practice & leadership skills. Broader YF XRP Community - Events & activities cross-functionally with other department XRPs. Essential functions of the job Core business rotations include: Manufacturing Plant Financial Analyst - Under the supervision of the Plant Controller, individuals support financial activities on-site at a manufacturing plant. Responsibilities or tasks may include: Operational reporting, cost accounting, forecasting, and audit support. Product Costing Analyst - Individual will be primarily responsible for developing accurate product cost for current and prospective business, and presenting the data to the organization in a business case format that enables educated decision making on new business, early advanced engineering projects, and corporate initiatives. Other possible rotations could include: Revenue Analyst Tooling Finance Analyst Procurement Buyer Program Finance Controller Business Systems Accounting/FP&A Junior Account Management Required Education Bachelors or Master's Degree in Supply Chain, Finance, Accounting, Human Resources, Management, Organizational Leadership, or related degree. Work Experience Previous Intern or Co-Op work experience is a plus Effective communication skills within a team environment Customer focused, self-motivated, driven for results Ability to manage multiple tasks simultaneously Proficient in use of a computer and common office software (i.e. Word, Excel, and PowerPoint)