Dental assistant/receptionist job description

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The Dental Office Patient Reception is responsible for front office support for the LECOM School of Dental Medicine Dental Practices including, but not limited to, Scheduling, Patient Relations, and Collections.


CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES
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Must check-in & check-out patients, answer telephone and verify personal information for billing purposes; Must be able to assist in showing students front office business operations; Attend meetings approved by SDM that require advancement of your profession; Must be responsible and accountable to supervise and manage a 10 -20 chair patient practice area; Must work in conjunction with the faculty & students to maintain patient flow; Must be able to take direction and receive assignments to help the dental students on a daily basis; Must be available for work during the hours assigned, for student instruction and practice development; Responsible for reporting EOD (End of Day) and balancing reports for the Director of Finance; Protect money, checks, credit cards and collect insurance information; Coordinate Dental materials Inventory with the Dispensary; Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction; Accept other duties needed/assigned for the practice needs. EEO/AA/M/F/Vets/Disabled



Minimum Requirements



KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
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Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Computer experience in the dental or other related field to allow for AxiUm computer program entry; Knowledge of Patient Relations, Scheduling and Bookkeeping; Compliance with State and Federal Regulations and Safety Protocols, at the practice level; Knowledge of patient's privacy (HIPAA) and student privacy (FERPA); Follow proper OSHA and safety guidelines; Protect equipment (office, dental, facility); Strong communications skills are essential as well as computer literacy (MS Office Suit [i.e. Word, PowerPoint and Excel...etc.]) and accurate data entry skills; Excellence organizational skills must be accurate and attentive to detail; Must be trained and certified on the Institutional Data System, Jenzabar; Maintaining an established work schedule; Effectively using interpersonal and communications skills including tact and diplomacy; Effectively using organizational and planning skills, including attention to detail and follow-through; Assessing and prioritizing multiple tasks, projects, and demands; Maintaining confidentiality of work related information and materials; Establishing and maintaining effective working relationships; The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; The ability to accept work directives from managers and supervisors in a respectful and cooperative manner; and Be able to be flexible to accept other duties needed/assigned for the practice needs.



MINIMUM QUALIFICATIONS:



Education and experience equivalent to:
High school diploma or GED required. Bilingual applicant preferred. AS or BS degree with work experience of 2-5 years' in a similar job responsibility preferred. Computer and online interactive knowledge a must.

$750.00 SIGN-ON BONUS!!!!

Business Assistant

KINGSLEY FAMILY DENTAL CARE is looking for a Front Office Business Assistant to join our team.

• Dental front office experience is preferred
• Dental, insurance and collections experience is a PLUS
• MUST be hard working, takes initiative and looks out for the good of the team

Working Schedule: Mon - Thur 8am to 5pm, Fri 8am to 1pm

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant , you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)

• Front loaded education and training, providing you the opportunity to develop to your full potential

• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential

About KINGSLEY FAMILY DENTAL CARE

KINGSLEY FAMILY DENTAL CARE, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 13 person team that thrives on collaboration, communication, and community
• Located next to the Walmart on Broadway and Kingsley
• Challenging, Fast-paced and New Team

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

COVID-19: The Company and supported offices comply with all local, state and federal regulations. Employment is contingent upon an individual's continued compliance with regulations and Company policy, including COVID-19 vaccination or testing.