Dental Care Alliance Remote jobs - 22 jobs

Dental Care Alliance (DCA) is seeking a highly analytical and strategically minded Schedule Optimization Strategist to support enterprise scheduling performance across supported practices. This role works closely with the Senior Director of Schedule Optimization and in coordination with the Schedule Optimization Manager and Optimization Team to design, implement, and sustain standardized scheduling templates, workflows, and performance expectations. The Schedule Optimization Strategist plays a critical role in balancing patient access and provider productivity by evaluating schedule structure, driving adherence to standards, and partnering with field leadership to execute improvements. This role is responsible for identifying scheduling trends, performance gaps, and workflow inefficiencies, and translating those findings into actionable recommendations and execution plans. The position requires strong critical thinking skills, sound operational judgment, and a deep understanding of dental practice workflows to ensure consistent, scalable scheduling performance across the organization. Responsibilities Schedule Strategy & Template Optimization · Support the development, refinement, and governance of standardized provider and hygiene schedule templates. · Evaluate schedule structure, appointment mix, and workflow design to improve patient access while maintaining provider productivity. · Identify opportunities to improve schedule utilization, reduce unused capacity, and support practice growth initiatives. · Apply creative and strategic thinking to scheduling workflows while remaining aligned with enterprise standards and operational guardrails. --- Execution & Cross-Functional Collaboration · Work in close coordination with the Schedule Optimization Manager and Optimization Team to execute approved schedule changes within practice management systems. · Partner with Regional Business Partners (RBPs), Office Managers, and clinical leadership to ensure scheduling changes are implemented consistently and correctly at the practice level. · Collaborate cross-functionally to support scheduling initiatives and operational improvements. --- Performance Management, Oversight & KPI Accountability · Serve as the operational eyes and ears within practice schedules, proactively reviewing schedule performance, adherence, and workflow execution across supported offices. · Monitor and analyze key scheduling KPIs including access to care, template adherence, fill rates, cancellation trends, and overall schedule utilization. · Identify trends, risks, inefficiencies, and deviations from scheduling standards through direct schedule review and data analysis. · Report findings and insights to the Senior Director of Schedule Optimization with clear documentation and supporting data. · Develop actionable plans to address identified gaps, including recommended workflow changes, training needs, and follow-up actions. · Partner with RBPs, the Schedule Optimization Manager, and office leadership to execute action plans and monitor results over time. --- Standardization, Training & Process Adherence · Hold practices accountable to established scheduling standards, workflows, and operational processes. · Deliver training to offices on scheduling templates, best practices, and standard operating procedures. · Reinforce consistent scheduling behaviors to reduce variation and improve enterprise-wide performance. · Support change management efforts related to new scheduling initiatives, tools, or workflow updates. --- Competencies · Strategic Thinking: Ability to assess complex scheduling challenges and develop practical, effective solutions. · Operational Judgment: Balances patient access, provider productivity, and clinical efficiency. · Analytical Skills: Interprets KPI data and translates insights into actionable improvements. · Communication Skills: Communicates clearly and professionally with leadership, RBPs, and practice teams. · Influence & Training: Effectively drives adoption and adherence without direct authority. · Accountability: Holds self and others to established standards and performance expectations. · Collaboration: Works effectively across departments, regions, and leadership levels. Qualifications Experience in dental practice operations, scheduling, or healthcare operations required. · Dental clinical experience is a strong advantage. · Demonstrated experience with process improvement, operational standardization, and KPI-driven performance management. · Ability to work independently in a remote environment while managing multiple priorities. · Strong organizational skills and attention to detail. · Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required. · Experience using dental patient management systems such as Denticon is preferred. --- Additional Information · All duties are subject to change based on business needs. · This position requires participation in ongoing training, performance monitoring, and cross-functional collaboration. · Occasional travel may be required to support office training and implementation efforts.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Director, Quality and Continuous Improvement supporting the Aspen Dental brand. The Director of Quality and Continuous Improvement will be a critical leader responsible for advancing operational excellence and driving transformational change within the digital denture and implant design teams. Supporting an organization of over 150 designers (reporting into this role's peers), this position oversees training, design excellence, and quality assurance. Leveraging Lean and Six Sigma principles, this leader will implement scalable, data-driven solutions that improve efficiency, enhance quality, and foster a culture of continuous improvement. Essential Functions, Job Duties & Responsibilities: Strategic Leadership Develop and Implement Strategy: Define and execute a strategic roadmap for continuous improvement across training, design excellence, design operations, and quality assurance, aligned with business objectives. Collaborate Across Teams: Work closely with leadership and cross-functional partners to standardize processes, eliminate inefficiencies, and drive measurable improvements. Champion Lean Culture: Lead efforts to embed Lean and Six Sigma principles throughout the organization, fostering a mindset of innovation and operational excellence. Quality Assurance Ensure Quality Standards: Oversee quality assurance processes to ensure compliance with design and production standards. Root Cause Analysis: Conduct rigorous root cause analysis and implement corrective/preventative actions to address quality issues. Monitor and Report: Leverage data analytics to track and report on quality metrics, identifying trends and areas for improvement. Lean and Six Sigma Leadership Process Optimization: Drive organization-wide Lean and Six Sigma initiatives to reduce waste, improve cycle times, and enhance overall efficiency. Build Capability: Train and mentor team members on Lean and Six Sigma methodologies, building internal expertise and capability. Continuous Improvement: Identify and implement improvements in workflows and processes that directly impact the organization's ability to meet its strategic goals. Preferred Education/Certification, Experience, Skills & Abilities (i.e., technical, knowledge, etc.): Bachelor's degree in Operations Management, Engineering, Business, or related field (Master's preferred). 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies (Black Belt or Master Black Belt certification preferred). Demonstrated success leading large-scale continuous improvement initiatives in a complex organization. Exceptional leadership skills with a track record of managing cross-functional teams and driving cultural change. Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions. Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals. This role provides the opportunity to lead transformational change in a dynamic organization at the forefront of digital dentistry. By advancing Lean and Six Sigma principles, you will have a direct impact on the efficiency, quality, and scalability of our operations-ultimately enhancing patient outcomes and supporting a talented team of over 150 designers. Travel Percentage: Up to 50% (International and Domestic) Annual Pay Range: $135-205k with bonus opportunity A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* Annual Pay Range: $135-205k with bonus opportunity A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match View CA Privacy Policy

The Supervisor of Digital Help Desk for Aspen Dental branded practices will assist in leading a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority. The Supervisor will follow direction from the Manager of the Digital Help Desk to ensure critical Digital Dentistry Support to Field Teams is being provided. This role will provide leadership, coaching and development to assigned Digital Help Desk Team Members and will hold the Team accountable to agreed upon KPIs. They will also act as a Subject Matter Experts (SME) for Digital Dentistry systems and processes. Pay: 33 - 36 / hour depending on experience Responsibilities: Customer Support Leadership: Lead a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision. Provide support to Digital Dentistry processes and workflows. Workforce Management: Coordinate Team availability to ensure agents are available to provide Digital Dentistry Support at any given time. Ensures support processes are completed in a timely manner. Collaboration and Partnership: Partners with associated Digital Dentistry support teams to escalate and resolve issues, and collaborates with Field Teams & Leadership to resolve and provide feedback on support-related issues. Continuous Improvement: Analyze trends in customer feedback and operational performance and provides learnings to Support Leadership Team Development: Provide direct support and guidance to a high-performing team that is equipped to handle complex issues and provide world-class customer service. Continue to build and support an “Anything People” culture amongst team and business partners. Metrics and Reporting: Manage Team dashboards and escalate unresolved inquiries to Leadership. Track and report on customer service KPIs, using data to inform decisions and drive accountability. Minimum Education and Experience: High school graduate or equivalent 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. Familiarity with dental, medical, or manufacturing environments. Ability to lead a team in a fast-paced, Remote Work environment Experience managing escalations in a multi-location or distributed service model. Must be comfortable assisting and/or training Field Team Members in a virtual environment Experience in Digital Dentistry technologies and workflows - including 3Shape Scanners, Digital Design Workflows and the SprintRay Digital Ecosystem - Experience in a Help Desk or Ticket Management System preferred, but not Ability to multi-task Strong problem-solving skills and a commitment to driving resolution and improvement. Excellent verbal and written communication skills The ability to conduct up to 25% travel View CA Privacy Policy

This is a travel based position with travel throughout Wisconsin. The ideal candidate should reside in the Milwaukee area. This position requires full time travel - please inquire to discuss in further detail! Delivering regional training designed to promote quality care, patient satisfaction and increase revenue. Assists with recruitment, hiring and onboarding of new hygienists at Aspen Dental practices. Works with vendor partners to arrange field meetings and increase product utilization. Assists with training initiatives on new patient care products and processes. Functions as a liaison to ADMI's territory hygiene team, responding to daily phone and email inquiries regarding policies, reports, product features, incentives, ordering, support materials, etc. Partners with practice owners and ADMI field management teams to assist in the preparation of hygiene budgets and determine hygiene needs for the territory, floats, additional hygiene days. Coach under-performing offices. Additional developmental duties as directed or requested by practice owners of supported offices. As an employee of ADMI, this is a non-clinical support role that will be providing advice to hygienists practicing with and employed by Aspen Dental-branded practices. Salary - $90,000 - $120,000 per year (annualized base salary + incentive earnings) To be viewed as a qualified candidate for this position you should possess the following: Active Licensed and/or Registered Dental Hygienist in the state of residence Ability to obtain hygiene licenses in the states you will be supporting within a year of hire; expenses will be covered as part of employment. Ability to travel to assigned offices. Manipulate small instruments, supplies, and equipment with efficiency, dexterity, and exceptional eye hand coordination. Demonstrated excellence in the execution of their craft and empathy for the patient with a strong business acumen. The ability to travel full time throughout Wisconsin. Preferred Qualifications: Bachelor's degree or higher in related field. Prior dental administrative/leadership experience. Adjunct or full-time dental hygiene faculty experience, and/or dental hygiene consulting experience with a proven track record. Ideal candidate will reside in the Milwaukee area. View CA Privacy Policy

**Accounts Receivable Specialists are responsible for working all opens claims over the time frame stipulated by management. The Specialists is responsible for taking all necessary steps needed to status the claim and get the claim paid.** **This is a remote position.** **Position Duties and Responsibilities** : + Working all claims over a certain time frame. This time frame could change as time goes on so we will communicate within the team what parameters we need to stick with. + Status all open claims and do the work either via the portal or making phone calls to see why the claims are not paid. + RCM team is responsible for doing every step possible to complete a claim and get it paid. We will ONLY turn the claim back to the office if we cannot complete the claim. + If a claim needs to be re-submitted then the RCM Specialist working the AR report will be responsible for submitting the claim with all needed attachments and information needed. Do not leave the claim for someone else to submit. + Communicate with the offices effectively and send completed reports to the offices so they will know what they are responsible for working and what our team has assisted them with. **Qualifications** + Ability to interpret and effectively communicate insurance regulations. + Excellent verbal and written communication skills. + Excellent problem-solving skills. + Well organized, accurate, and thorough. + Adaptable; readily adjusts work schedule to adhere to changes in the work environment and is able to manage competing demands. + Proficiency in all Microsoft Office products. **Education and Experience Requirements:** + HS Diploma degree required; advanced degree preferred. + Minimum three-five years commercial insurance or Medicaid experience preferred. + Experience in medical or dental practice preferred. **Computer Skills:** + Proficiency in a Microsoft Windows environment. + Proficiency with dental or medical software; Dentrix preferred. **Core Competencies:** To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. + High level of customer service orientation. + Ability to assess development needs of affiliated auxiliary practice staff. + Knowledgeable in creating and presenting training course material. + Must possess strong skills in the areas of interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral & written communication. + Excellent verbal and written communication skills. + Ability to work independently and collaboratively within a team environment. **Job Details** **Pay Type** **Hourly** **Travel Required** **No** **Hiring Min Rate** **20 USD** **Hiring Max Rate** **21.75 USD** **Job Category** **Corporate**

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen Dental and make an impact on people's lives. Most importantly, you'll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. **Job** **Duties:** + Work with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment orlearn about Aspen Dental services, + Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns + Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the Call Center Leadership team **Job** **Requirements:** + High School Diploma or equivalent required + **Must be professionally proficient in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred + Desire to succeed in a fast-paced, goal and consumer driven environment + Communication skills, with the ability to speak clearly and professionally + Tech-savvy - Ability to navigate provided technology efficiently + Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload + Must have a quiet, HIPPA compliant, private workspace + Some evening and weekend scheduling availability required **Compensation and Benefits:** + Pay rate: **$1** **7** **.** **0** **0** /per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days. + Various full and part-time shifts available + Comprehensive Health, Dental and Vision insurance offerings + Paid time off + 401K - with generous company match _Apply today for immediate consideration a_ _nd begin your career journey with Aspen Dental!_ View CA Privacy Policy (**********************************************************************************

Dental Care Alliance is seeking a detail-oriented and execution-focused AI Patient Access Specialist to support the implementation, operation, and ongoing maintenance of AI-enabled patient access tools across supported dental practices. This role functions as a project management and operational support position, working directly under the guidance of the Senior Director of Schedule Optimization. The AI Patient Access Specialist is responsible for coordinating AI tool rollouts at the office level, collecting and maintaining accurate operational data, managing workflows and issue resolution, monitoring dashboards, and supporting vendor relationships. While this role does not define enterprise AI strategy, it plays a critical role in executing that strategy by ensuring tools are configured correctly, remain accurate over time, and function as intended as office conditions change. Responsibilities AI Implementation & Project Management · Support the rollout of AI patient access tools across offices by coordinating implementation tasks, timelines, and office readiness. · Collect, review, and validate required office-level information, including schedules, templates, hours, providers, appointment types, and workflow rules. · Maintain implementation trackers, documentation, and status updates to support organized and consistent deployments. · Assist with go-live support and post-implementation follow-up to ensure system stability and operational success. Office-Level Configuration & Ongoing Maintenance · Maintain accurate and up-to-date office information within AI systems as schedules, providers, templates, or workflows change. · Monitor AI behavior to ensure alignment with approved scheduling standards and operational guidelines. · Proactively identify when office changes may impact AI performance and coordinate timely system updates. · Ensure changes are documented and communicated appropriately to internal teams and vendors. Workflow Support & Problem Resolution · Monitor AI tools for operational issues, scheduling errors, or workflow breakdowns. · Investigate reported issues, identify root causes, and coordinate resolution with internal teams or external vendors. · Track recurring issues and assist in process improvements to reduce repeat errors. · Escalate complex or unresolved issues to the Senior Director of Schedule Optimization as appropriate. Dashboard Management & Performance Reporting · Monitor AI-related dashboards and performance reports for accuracy, trends, and potential concerns. · Compile regular performance updates, issue summaries, and operational insights for review with the Senior Director of Schedule Optimization. · Support leadership reporting by ensuring data integrity and timely updates. Vendor & Cross-Functional Coordination · Serve as a day-to-day point of contact for AI technology vendors related to configuration updates, troubleshooting, and issue resolution. · Coordinate communication between offices, centralized teams, IT, analytics, and vendors to ensure follow-through on action items. · Participate in vendor meetings as needed to support operational execution and issue tracking. --- Competencies · Project coordination and follow-through · Attention to detail and data accuracy · Operational problem solving · Technology and dashboard proficiency · Clear written and verbal communication · Time management and organization · Ability to work effectively in a fast-paced, changing environment --- Qualifications Experience supporting operational projects, system implementations, or technology-enabled workflows. · Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. · Proficiency with computer systems and willingness to learn new technologies. · Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required. · Ability to work independently in a remote environment. · Experience supporting project coordination, change management, or phased rollouts across multiple locations. Preferred Qualifications · Experience in healthcare, dental, or multi-site service organizations. · Familiarity with scheduling systems and patient access workflows · Experience working with Planet DDS Denticon. · Exposure to dashboards, reporting tools, or operational analytics. --- Additional Information · All duties are subject to change based on business needs. · This position requires participation in ongoing training, system updates, and performance monitoring.

Aspen Dental is hiring for a Lab Implementation Manager who will be responsible for driving successful onboardings, setups, and seamless integrations of new technologies, workflows, and processes that impact our in-office dental laboratories. This role ensures successful deployment of lab systems and tools by coordinating across clinical teams, technical staff, and support functions to drive operational efficiency, quality, and adoption of digital dentistry innovations. This includes but is not limited to: Intraoral Scanning, Digital Dentures, Analog Dentures, and operational lab support. Job type: full-time Salary: $80000 - $85000 / year Travel: 80% Remote work: 20% Key Responsibilities: Support Training & Adoption: Provide or coordinate on-site and virtual training for lab and clinical staff; ensure understanding and accountability for proper use of new systems, workflows, and enhancements. Track Progress and Resolve Issues: Monitor implementation performance using defined KPIs and proactively address delays, technical issues, or compliance concerns. Manage Lab Implementations: Maintain implementation documentation, SOPs, and training materials. Maintain Communication: Serve as the primary point of contact during the implementation phase, ensuring timely communication, issue resolution, and successful implementation. Execute Project Plans: Develop and manage detailed implementation plans, including checklists, timelines, and task assignments to ensure a smooth and organized deployment. Ensure Site Readiness: Coordinate installation and calibration of digital lab equipment (e.g., CAD/CAM systems, 3D printers, milling machines, scanners) and confirm operational functionality. Standardize Processes: Follow and enforce Aspen Dental standard lab workflows, documentation, and SOPs to ensure consistency across all practice locations. Promote Ownership Post-Launch: Conduct post-implementation reviews to assess readiness, gather feedback, and ensure ongoing accountability for lab performance. Report to Leadership: Provide regular updates to the Lab Implementation Senior Manager, flagging risks, successes, and improvement opportunities. Required Qualifications: Associates degree in Dental Technology, Healthcare Operations, Business Administration, Dental Hygiene or a related field (or equivalent experience). 2+ years of experience in dental lab operations, clinical project implementation, or multi-site healthcare deployment. Strong knowledge of digital dentistry tools and workflows (e.g., CAD/CAM, 3Shape, Exocad, 3D printing, intraoral scanning). Proven ability to lead implementation projects while establishing and enforcing clear accountability across teams. Excellent organizational, communication, and problem-solving skills. Ability to travel 80% of the time to practice locations across the Aspen Dental network. Preferred Qualifications: Experience working in a DSO or multi-location dental practice environment. Clinical or technical background in dental laboratory technology or restorative workflows. Experienced user of 3Shape Trios scanning and SprintRay 3D printing technology. Adaptability in a fast-paced environment Key Competencies: Accountability & Ownership - Holds teams and individuals responsible for deliverables, timelines, and outcomes. Cross-Functional Leadership - Coordinates across departments and locations to align goals and resolve obstacles. Project Execution - Manages details, anticipates challenges, and ensures successful implementation end-to-end. Operational Standardization - Drives consistency and efficiency across all labs and practice sites. Training & Change Management - Empowers users through structured training and supports adoption of new technologies. Quality and Compliance Focus - Maintains high standards of safety, regulatory alignment, and clinical accuracy. Communication & Influence - Builds strong relationships, sets expectations, and drives performance across diverse teams. Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dental Care Alliance (DCA) is seeking an experienced RCM Fees Analyst / Insurance Specialist with strong expertise in dental insurance fee schedules, leased networks, and payer plan configuration. This role is critical to maintaining billing accuracy and reimbursement integrity across 400+ dental practices nationwide. Responsibilities ¨ Build, update, and assign high-volume fee schedules in Denticon by payer, provider, plan, and location ¨ Interpret and apply payer contracts and leased networks (e.g., Zelis, Connection Dental, DenteMax) ¨ Investigate and resolve fee discrepancies, plan mismatches, and underpayments using EOBs and claims data ¨ Configure new insurance carriers and plans, ensuring accurate participation and fee alignment ¨ Manage and resolve plan and fee support tickets from dental offices and internal teams ¨ Partner cross-functionally with revenue cycle, operations, and payer relations teams ¨ Communicate with carriers and network administrators to obtain and validate fee schedules ¨ Analyze trends in denials, underpayments, and payer inconsistencies and recommend improvements ¨ Support and educate field teams on plan setup and billing best practices ¨ Stay current on reimbursement models, leased networks, and compliance requirements Systems Experience: Denticon, Cloud 9, and other dental OMS/PMS platforms supporting multi-location and enterprise dental operations, including plan configuration, fee schedule management, and payer setup. Qualifications What We're Looking For ¨ 7+ years of experience in dental billing, payer operations, or fee schedule administration ¨ Strong knowledge of leased networks, PPO contracts, plan types, and UCR methodologies ¨ Experience working in a DSO or multi-practice dental organization preferred ¨ Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data validation) ¨ Hands-on experience with DentalXChange, Denticon and Cloud 9 required ¨ Highly analytical, detail-oriented, and organized ¨ Strong communicator able to translate complex payer data into clear action

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager. Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules. Essential Responsibilities: - Prepare teams prior to Specialist start date. - Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday. - Acclimate Specialist to offices and our business Travel with them their first week. - Transitioning them to their designated Specialist Field Manager. - Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role. - While in the markets train Directors, RM and OM on scheduling and support of their Specialist. - Work with the Doctors on Specialty utilization and value Specialty brings. - Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency Requirements/Qualifications: • Education Level: Associate degree or equivalent is required. • Job Related/Industry Experience: 1-3 years • General business knowledge: Understanding of field operations. • Strong communication skills: Verbal and written. • Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred. • Previous Dental/Specialty assistant experience is required. • Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow. • Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems. • Ability to run Excel macros and basic formula/function skills. • Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system. • Ability to conduct up to 90% of domestic travel. Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* View CA Privacy Policy

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Director, Digital Practice Experience supporting the Aspen Dental brand. The Director, Digital Practice Experience is responsible for shaping and delivering a best-in-class experience across Aspen Dental's digital ecosystem. This role owns the end-to-end customer experience for digital workflows supporting dentures, implant planning and surgical guide design, and central manufacturing-ensuring practices have the support required to deliver excellent patient outcomes. This leader oversees multiple practice-facing service teams and will stand up a new real-time clinical record acquisition review function that ensures all cases entering the digital design process are complete, accurate, and ready for downstream execution. The role looks horizontally across digital operations to identify friction, drive simplification, and improve the experience for doctors, offices, and ultimately patients. Essential Functions, Job Duties & Responsibilities: Own the Digital Practice Experience Serve as the single point of accountability for customer experience across Aspen's digital denture design, implant planning and surgical guide design, and central print workflows. Identify and address experience gaps across the digital ecosystem, balancing speed, quality, and clinical confidence. Partner cross-functionally to improve patient, doctor, and office experience at scale. Lead Practice-Facing Support Teams Lead customer service teams handling both transactional and highly skilled support. Set clear service standards, escalation paths, and performance metrics to ensure consistent, high-quality support. Stand Up Clinical Record Acquisition Review Build and scale a new real-time clinical record acquisition review function to validate that all required inputs (scans, images, prescriptions, records) are accurate and complete before entering the design process. Reduce downstream delays, rework, and remakes by ensuring “right-first-time” case readiness. Partner closely with clinical, quality, and design teams to define intake standards and continuous improvement opportunities. Optimize the Digital Ecosystem Look across digital operations to identify systemic friction, root causes, and opportunities to simplify workflows. Translate customer pain points into actionable process, tooling, or capability improvements. Support adoption of new digital capabilities by ensuring experiences are intuitive, supported, and scalable. Leadership & Collaboration Build, lead, and develop high-performing teams with a strong service mindset and clinical fluency. Partner closely with Digital Design Operations, Quality Assurance, Design Excellence, Commercial Enablement, IT, Field Leadership, and Clinical leadership to ensure alignment and clarity of ownership. Use data and voice-of-customer insights to inform priorities and measure impact. Success Measures Improved doctor and office satisfaction across digital workflows Reduced case rework, delays, and incomplete submissions Faster cycle times and improved first-pass yield Clear service standards and scalable intake processes Strong cross-functional partnerships and operational clarity Preferred Education/Certification, Experience, Skills & Abilities (i.e., technical, knowledge, etc.): Bachelor's degree in Operations Management, Business, or related field (Master's preferred). 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies. Demonstrated ability to stand up new functions and scale them effectively, including offshore operations Prior experience leading multi-team service or enablement organizations Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions. Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals. Travel Percentage: Up to 75% (International and Domestic) Annual Pay Range: $130-185k with bonus opportunity A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* Annual Pay Range: $130-185k with bonus opportunity A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match View CA Privacy Policy

The Manager of Digital Helpdesk for Aspen Dental branded practices will lead a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority. As the voice of the customer, this leader will collaborate across teams to optimize processes, strengthen communication, and ensure our field leaders and practice owners receive the service and support they expect. The Manager will play a critical role in bridging the gap between technical and training gaps for our digitally enabled practice locations. Salary: 90,000 - 95,000 / year **Responsibilities:** + **Customer Support Leadership** : Oversee a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision. + **Workforce Management:** Plan and execute workforce management functions, including demand forecasting, capacity analysis, workload distribution, and scheduling for digital helpdesk teams.Develop scheduling strategies thatoptimizeresourceutilizationwhile ensuring deadlines and quality standards are consistently met. + **Root Cause Analysis** :Establishand drive processes toidentifythe root causes of recurring issuesandpartnerwith training toestablishand adjust existing training plans to mitigatefutureissues. + **Collaboration and Partnership** : Work closely with field leaders, practice owners, and other stakeholders to ensure their needs are met andexceeded expectations. + **Continuous Improvement** : Analyze trends in customer feedback and operational performance to develop and execute strategies that enhance service levels and efficiency.Implement real-time workload monitoring processes toidentifyand resolve bottlenecks in the workflow + **Communication** : Serve as the primary liaison betweenthe training and ITteams and the field, providing clear updates and ensuring alignment on prioritiesneeds. + **Team Development** : Build and mentor a high-performing team that is equipped to handle complex issues and provide world-class customer service. + **Metrics and Reporting** : Track and report on customer service KPIs, using data to inform decisions and drive accountability. **Minimum Education and Experience:** + Bachelor's degree in Business, Operations, ora relatedfield; equivalent experience considered. + 5+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. + Ability to lead a Team in a Remote Work environment + Experience in a Help Desk or Ticket Management System preferred, but notrequired + Experience in Digital Dentistry technologies - including 3Shape Scanners & DesignExperience ,andthe SprintRayDigital Ecosystem - preferred, but notrequired + Proven leadership experience, including managing a team and working cross-functionally. + Strong problem-solving skills and a commitment to driving resolution and improvement. + Excellent communication and interpersonal skills with the ability to build strong relationships& partnerships. + Data-driven mindset with experience using metrics to measure and improve performance. + Familiarity with dental, medical, or manufacturing environments. + Experience managing escalations in a multi-location or distributed service model. + Financial and analytical skillsrequired + Excellent verbal and written communication skills + The ability to balance multiple, highpriorityinitiativessimultaneously + Lean Six Sigma, or similar process improvement certification preferred. + The ability to conduct up to 25% travel View CA Privacy Policy (**********************************************************************************

The Leave of Absence and Disability Administrator manages all aspects of employee leave programs, including Family and Medical Leave Act (FMLA), short-term and long-term disability, ADA accommodations, and related compliance processes. This role serves as the primary point of contact for employees and managers throughout the leave life-cycle, ensuring timely communication, accurate documentation, and adherence to federal, state, and company policies. The coordinator partners with HR leadership, benefits teams, and third-party administrators to deliver a seamless employee experience Responsibilities * Leave Administration * Coordinate and administer all leave of absence requests (FMLA, PFML, personal, military, and other statutory leaves). * Determine eligibility, request and review medical certifications, and designate qualifying leaves. * Track intermittent and continuous leave usage; maintain accurate records in HRIS and leave management systems. * Communicate leave status and expectations to employees and managers; provide guidance on rights and responsibilities. * Disability Management * Facilitate short-term and long-term disability claims in partnership with insurance carriers. * Ensure compliance with ADA by engaging in the interactive process for workplace accommodations. * Coordinate return-to-work plans, including modified duty arrangements when applicable. * Compliance & Documentation * Ensure all leave and disability processes comply with federal and state laws (FMLA, ADA, HIPAA) and company policies. * Maintain confidentiality of employee medical information and sensitive data. * Prepare and distribute required notices and forms within mandated timelines. * Employee & Manager Support * Serve as a resource for employees navigating leave and disability benefits. * Provide training and guidance to managers on leave policies and accommodation procedures. * Respond promptly to inquiries and resolve issues with empathy and professionalism. * Vendor & Stakeholder Coordination * Liaise with third-party administrators (e.g., AbsencePro) for claim intake and status updates. * Collaborate with Payroll, Benefits, and HR Business Partners to ensure accurate benefit deductions and pay continuity during leave. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift products and supplies, up to 20 pounds. Competencies: (Examples) * Oral and Written Communication Skills - Communicates clearly and effectively in both verbal and written formats, adapting style to audience and purpose. * Ability to Build Collaborative Relationships - Develops and maintains positive, productive relationships across teams and departments. * Decision-Making Skills - Makes timely, informed decisions by analyzing data and considering organizational impact. * Interpersonal Skills - Demonstrates empathy, professionalism, and respect in all interactions, fostering a positive work environment. * Judgment - Applies sound judgment and discretion when handling sensitive or complex issues. * Ability to Multi-Task and Prioritize - Manages multiple responsibilities efficiently, prioritizing tasks to meet deadlines in a dynamic environment. Qualifications * Bachelor's degree in human resources, Business Administration, or related field preferred. Qualifications/Training: * Experience: 2-3 years of experience in leave administration, disability management, or HR compliance.

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen Dental and make an impact on people's lives. Most importantly, you'll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. **Job** **Duties:** + Work with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment orlearn about Aspen Dental services, + Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns + Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the Call Center Leadership team **Job** **Requirements:** + High School Diploma or equivalent required + **Must be professionally proficient in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred + Desire to succeed in a fast-paced, goal and consumer driven environment + Communication skills, with the ability to speak clearly and professionally + Tech-savvy - Ability to navigate provided technology efficiently + Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload + Must have a quiet, HIPPA compliant, private workspace + Some evening and weekend scheduling availability required **Compensation and Benefits:** + Pay rate: **$1** **7** **.** **0** **0** /per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days. + Various full and part-time shifts available + Comprehensive Health, Dental and Vision insurance offerings + Paid time off + 401K - with generous company match _Apply today for immediate consideration a_ _nd begin your career journey with Aspen Dental!_ View CA Privacy Policy (**********************************************************************************

The Supervisor of Digital Help Desk for Aspen Dental branded practices will assist in leading a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority. The Supervisor will follow direction from the Manager of the Digital Help Desk to ensure critical Digital Dentistry Support to Field Teams is being provided. This role will provide leadership, coaching and development to assigned Digital Help Desk Team Members and will hold the Team accountable to agreed upon KPIs. They will also act as a Subject Matter Experts (SME) for Digital Dentistry systems and processes. Pay: 33 - 36 / hour depending on experience **Responsibilities:** + **Customer Support Leadership** :Leada team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency andprecision.Provide supportto Digital Dentistry processes and workflows. + **Workforce Management:** CoordinateTeam availability to ensureagents are availableto provide Digital Dentistry Supportat any given time.Ensuressupport processes are completedin a timely manner. + **Collaboration and Partnership** :Partners withassociated Digital Dentistry supportteamsto escalate and resolveissues, andcollaborates with FieldTeams & Leadership to resolveand provide feedback on support-related issues. + **Continuous Improvement** : Analyze trends in customer feedback and operational performanceandprovides learningsto Support Leadership + **Team Development:** Providedirectsupport and guidancetoa high-performing team that is equipped to handle complex issues and provide world-class customer service.Continue to build and support an "Anything People" culture amongst team and business partners. + **Metrics and Reporting:** ManageTeamdashboardsandescalateunresolvedinquiriestoLeadership.Track and report on customer service KPIs, using data to inform decisions and drive accountability. **Minimum Education and Experience:** + High school graduate or equivalent + 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. + Familiarity with dental, medical, or manufacturing environments. + Ability to lead ateam in afast-paced,Remote Work environment + Experience managing escalations in a multi-location or distributed service model. + Must be comfortable assisting and/or training Field Team Members in a virtual environment + Experience in Digital Dentistry technologiesand workflows- including 3Shape Scanners,Digital DesignWorkflowsandtheSprintRayDigital Ecosystem -required + Experience in a Help Desk or Ticket Management System preferred, but notrequired + Ability to multi-task + Strong problem-solving skills and a commitment to driving resolution and improvement. + Excellent verbal and written communication skills + The ability to conduct up to 25% travel View CA Privacy Policy (**********************************************************************************

Dental Care Alliance is seeking a professional and detail-oriented Scheduling Coordinator to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient call center, and completing human follow-up on AI-escalated scheduling interactions. The Scheduling Coordinator plays a critical role in ensuring accurate appointment placement, maximizing office schedules, and delivering consistent, high-quality patient experience across supported practices. Responsibilities Respond to inbound patient communications via phone, text message, and email in a timely and professional manner. · Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures. · Ensure appointments are scheduled accurately using approved templates and scheduling guidelines. · Update and maintain patient demographic and appointment information within scheduling systems. · Document scheduling activity using designated task forms and systems. · Identify issues requiring office-level involvement and escalate appropriately. · Communicate effectively with leadership regarding questions, workload concerns, or process issues. --- New Patient Call Center Responsibilities · Answer inbound calls from new patients seeking to establish care. · Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines. · Provide clear and professional explanations regarding appointment expectations, next steps, and required documentation. · Deliver a consistent, patient-centered experience that reflects organizational service standards. --- AI Scheduling Escalation Follow-Up · Review and manage scheduling conversations escalated from AI-based scheduling tools. · Complete patient follow-up via phone or text message to resolve scheduling needs. · Ensure escalated interactions result in accurate appointment placement or appropriate documentation. · Maintain timely resolution of all assigned AI escalations. --- Schedule Optimization and Patient Experience · Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability. · Apply problem-solving skills to balance patient preferences with operational scheduling needs. · Maintain a professional, courteous, and patient-focused approach in all interactions. · Collaborate with team members to ensure consistent service delivery. --- Competencies · Patient Service Orientation: Demonstrates professionalism, empathy, and responsiveness in all patient interactions. · Attention to Detail: Ensures accuracy in scheduling, documentation, and patient information. · Communication Skills: Communicates clearly and professionally through verbal and written channels. · Technology Proficiency: Effectively utilizes scheduling systems, communication platforms, and AI-supported workflows. · Judgment and Decision Making: Appropriately assesses situations and escalates when necessary. · Time Management: Manages multiple tasks efficiently while meeting productivity and quality expectations. · Team Collaboration: Works cooperatively with supervisors and peers in a centralized environment Qualifications Previous experience in scheduling, call center, dental, or healthcare operations preferred. · Ability to work independently in a remote environment. · Strong organizational skills and adherence to established processes. · Proficiency with computer systems and willingness to learn new technologies. · Bilingual (English/Spanish) skills are a plus. · Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required · Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred. --- Additional Information · All duties are subject to change based on business needs. · This position requires participation in ongoing training and performance monitoring.

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen Dental and make an impact on people's lives. Most importantly, you'll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. Job Duties: Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals. Additional duties as assigned by the Call Center Leadership team Job Requirements: High School Diploma or equivalent required 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred Desire to succeed in a fast-paced, goal and consumer driven environment Communication skills, with the ability to speak clearly and professionally Tech-savvy - Ability to navigate provided technology efficiently Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload Must have a quiet, HIPPA compliant, private workspace Some evening and weekend scheduling availability required Spanish-English bilingual candidates are encouraged to apply. Additional compensation is offered for designated Spanish-speaking roles. Compensation and Benefits: Pay rate: $15.50/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days. Various full and part-time shifts available Comprehensive Health, Dental and Vision insurance offerings Paid time off 401K - with generous company match Apply today for immediate consideration and begin your career journey with Aspen Dental!

Dental Care Alliance is seeking a professional and detail-oriented Scheduling Coordinator to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient call center, and completing human follow-up on AI-escalated scheduling interactions. The Scheduling Coordinator plays a critical role in ensuring accurate appointment placement, maximizing office schedules, and delivering consistent, high-quality patient experience across supported practices. Responsibilities Respond to inbound patient communications via phone, text message, and email in a timely and professional manner. * Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures. * Ensure appointments are scheduled accurately using approved templates and scheduling guidelines. * Update and maintain patient demographic and appointment information within scheduling systems. * Document scheduling activity using designated task forms and systems. * Identify issues requiring office-level involvement and escalate appropriately. * Communicate effectively with leadership regarding questions, workload concerns, or process issues. * -- New Patient Call Center Responsibilities * Answer inbound calls from new patients seeking to establish care. * Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines. * Provide clear and professional explanations regarding appointment expectations, next steps, and required documentation. * Deliver a consistent, patient-centered experience that reflects organizational service standards. * -- AI Scheduling Escalation Follow-Up * Review and manage scheduling conversations escalated from AI-based scheduling tools. * Complete patient follow-up via phone or text message to resolve scheduling needs. * Ensure escalated interactions result in accurate appointment placement or appropriate documentation. * Maintain timely resolution of all assigned AI escalations. * -- Schedule Optimization and Patient Experience * Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability. * Apply problem-solving skills to balance patient preferences with operational scheduling needs. * Maintain a professional, courteous, and patient-focused approach in all interactions. * Collaborate with team members to ensure consistent service delivery. * -- Competencies * Patient Service Orientation: Demonstrates professionalism, empathy, and responsiveness in all patient interactions. * Attention to Detail: Ensures accuracy in scheduling, documentation, and patient information. * Communication Skills: Communicates clearly and professionally through verbal and written channels. * Technology Proficiency: Effectively utilizes scheduling systems, communication platforms, and AI-supported workflows. * Judgment and Decision Making: Appropriately assesses situations and escalates when necessary. * Time Management: Manages multiple tasks efficiently while meeting productivity and quality expectations. * Team Collaboration: Works cooperatively with supervisors and peers in a centralized environment Qualifications Previous experience in scheduling, call center, dental, or healthcare operations preferred. * Ability to work independently in a remote environment. * Strong organizational skills and adherence to established processes. * Proficiency with computer systems and willingness to learn new technologies. * Bilingual (English/Spanish) skills are a plus. * Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required * Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred. * -- Additional Information * All duties are subject to change based on business needs. * This position requires participation in ongoing training and performance monitoring.

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen Dental and make an impact on people's lives. Most importantly, you'll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. **Job** **Duties:** + Work with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment orlearn about Aspen Dental services, + Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns + Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the Call Center Leadership team **Job** **Requirements:** + High School Diploma or equivalent required + **Must be professionally proficient in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred + Desire to succeed in a fast-paced, goal and consumer driven environment + Communication skills, with the ability to speak clearly and professionally + Tech-savvy - Ability to navigate provided technology efficiently + Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload + Must have a quiet, HIPPA compliant, private workspace + Some evening and weekend scheduling availability required **Compensation and Benefits:** + Pay rate: **$1** **7** **.** **0** **0** /per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days. + Various full and part-time shifts available + Comprehensive Health, Dental and Vision insurance offerings + Paid time off + 401K - with generous company match _Apply today for immediate consideration a_ _nd begin your career journey with Aspen Dental!_ View CA Privacy Policy (**********************************************************************************