Dental laboratory supervisor job description

Be Inspired By the Work You Do

If you want to change the world, one patient at a time, we'd love you to consider joining our team.

OneWorld Community Health Centers is a growing Omaha-based organization that employs over 500 people while still retaining a true family feel. Out of 1,400+ Community Health Centers nationwide, OneWorld ranks within the top 2% in terms of clinical outcomes. It takes all of us, with our various talents and positions, to achieve results like this. Our employees are united by a desire to help the community, and it shows.

We are looking for a mission driven Dental Phones Supervisor to add to our dental phones team. The dental phones team at OneWorld is responsible for scheduling appointments, providing excellent customer service, entering data accurately into the Dentrix system, and complying with HIPAA regulations. Under the direction of the Dental Operations Manager, the Dental Phones Supervisor provides supervision and ongoing support for the dental phones staff. The Dental Phones Supervisor also organizes and controls the day-to-day activities of the team to ensure the effective, efficient, and secure operation of systems.

This is a full-time position located at our administrative office on 42nd and Center. The schedule will be 40 hours per week; generally Monday- Friday, 8am to 5pm.

To ensure the safety of our patients, employees, and communities, OneWorld Community Health Centers is requiring all employees to be fully vaccinated against COVID-19 effective November 15th, 2021. Exemptions may be granted for religious or medical accommodations.

QUALIFICATIONS

- High School Diploma or GED required. Bachelor's Degree in Healthcare Administration, Human Services, or related field preferred.

- One or more years of experience in healthcare or human services required; dental experience preferred.

- Proficiency in both English and Spanish required.

- Excellent verbal and written communication skills required.

- Strong computer skills, particularly with Microsoft Office products, required.

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply.

You can make a difference - in your life and the lives of others.

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer

Come join our team! We are hiring!
We are currently hiring a Dental Supervisor in Milwaukee, WI. This is a full-time position that does not require working late nights, weekends, or holidays.

Why Progressive Community Health Centers?
Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.

Summary

The Dental Supervisor, reports to the Dental Director and is responsible for the day-to-day operations and management of the Dental Department. The Dental Supervisor is the liaison between the provider team and clinic operations (COO). The Dental Supervisor manages the Dental Support staff in collaboration with the Dental Director.

ESSENTIAL FUNCTIONS

1. Provide day-to-day supervision of all the business aspects of the practice and the clinical support staff, including performance management and employee relations.
2. Respond efficiently to patient and provider needs and inquiries to ensure the delivery of quality dental care to patients.
3. Interview and select support staff along with the Dental Director to meet operational requirements.
4. Oversee the training, development and performance of staff to meet performance standards.
5. Actively monitor workflows, processes and protocols for consistency, quality and adherence.
6. Utilize data to routinely monitor key performance indicators and report indicators to the executive team.
7. Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
8. Ensure adequate Dental Assistant coverage based on patient and provider schedules; prepare staff schedules.
9. Assist with revenue cycle functions as may be needed relating to revenue posting, collections, accounts receivable and invoice processing, etc.
10. Maintain patient data according to regulations and company policies, ensuring that records are stored securely and in compliance with privacy and security regulations.

MANAGEMENT COMPETENCIES

1. Involve, whenever appropriate, people in decisions that affect them.
2. Reflect on Mission, Vision and Values when making decisions.
3. Understand and follow all laws, regulations and policies that apply to your work.
4. Place organizational success above personal gain.
5. Organize work to maintain balance in our lives.
6. Focus our work on efforts that lead to achieving organizational priorities.
7. Address challenges and opportunities quickly and creatively.
8. Balance multiple and often competing priorities.
9. Use best practices to help the organization achieve its goals.
10. Make informed decisions, considering both short and long-term implications.

Key Competencies

1. Communication skills.
2. Planning and organizing.
3. Problem analysis and problem-solving skills.
4. Judgment and decision-making skills.
5. Integrity
6. Teamwork
7. Customer service orientation.

EXPERIENCE/SKILLS

• Trained Dental Assistant
• Previous management or supervisory experience required.
• Knowledge of dental terminology.
• Knowledge of dental office procedures.
• Knowledge of administrative principles and procedures.
• Knowledge of insurance plans and claims processing preferred.
• Knowledge of electronic dental practice management and dental record.
• Knowledge of MS Office.
• Federal Qualified Health Center experience a plus.

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of COVID-19 and the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.

Job DescriptionWe are currently looking for a
Dental Supervisor
in Los Angeles, CA. The
Dental Supervisor
will take charge of all admin responsibilities for front office employees, back office employees, and work collaboratively with the Dentists. This is a working manager position and may require filling in for RDA/DA when necessary. To excel in this role, you should be self-motivated, highly organized, a good communicator, and have the knowledge of dental layouts to increase workflow efficiency and the ability to start a new dental practice. It is important that the prospective candidate understands how to manage staff schedules and familiar with dental billing. This is an exciting opportunity for the right candidate to join our thriving organization and provide quality care to those most in need.

Pay Rate:

$31/hour

Job Duties:

• To guarantee office productivity, develop and manage all internal office procedures and practices.

• Maintain the dental clinic’s cash control, staff schedules, and provide guidance on the billing system.

• Assist in the development of the dental clinic design and layout, including ordering of all dental equipment and supplies.

• Deliver direct individual and team leadership to ensure all office employees produce outstanding client service.

• Coordinate the day-to-day execution of office practices that increase productivity and efficiency.

• Respond to clinical and operational issues in a timely and professional manner.

• Create and implement an effective office budget.

• Hire, supervise and train new office employees.

• Ensure all patients enjoy a positive experience, and are treated with care and compassion expected.

• Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.

• Affect favorable billing and collection outcomes. Ensure all patient services and billing information is collected and submitted timely and accurately.

• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.

• Develop favorable relationships with all patients. Instruct patients and their family members on general oral health care and/or information related to post-treatment care as appropriate.

• Establish favorable working relationships with all staff members associated with clinic operations, including dental receptionist, dental hygienists, dentists and related staff.

• Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.

• Ensure compliance and attention to all corporate policies and procedures.

• Prepare and maintain dental instruments, materials and equipment.

• Collect and record patient health histories (dental and medical) and record information for dentist’s reference prior to examination.

• Help patients feel comfortable before, during and after dental treatment.

• Take and process x-rays.

• Assist dentist chair-side by organizing and preparing instruments for dentist’s use and assisting as needed during procedures, as needed.

• Advise patients in oral hygiene and dental care.

• Follow through with post-visit duties.

• Backup the other staff positions provide relief and support to other staff functions and perform office duties as requested.

• Implementing procedures and policies for smooth operations and staff

• Train staff on how to develop and manage patient treatment plans

• Verifying needs and order supplies each month.

• Develop monthly and yearly reports as requested by COO/CEO.

• Interact positively with a diverse, sometimes difficult, and demanding patient population. Provider services in a manner that is appropriate for the patient’s age, demonstrate knowledge and skills necessary to meet the patient’s physical, psychosocial, educational and safety needs.

• Prepare and oversee all Dental related audits from regulatory bodies.

• Demonstrate commitment to the mission of the organization in promoting dental health.

• Read, write and maintain patient records and related administrative documentation.

• Utilize the requisite tools, systems, technology and equipment in the collection of patient data, records management and collections.

• Demonstrate knowledge of dentistry procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray setup and materials.

• Exercises direct supervision of the assigned/designated dental assistants

• Attend dental provider meetings and participate in case study discussions

• Provide professional consultation to other staff dentists when needed

Qualifications
:

• Ability to work independently with limited supervision and as part of a team.

• Ability to maintain the highly confidential nature of human resources information

• Ability to work in a fast-paced environment and complete multiple tasks at the same time

• Ability to effectively communicate with all levels of the organization to encourage cohesiveness

• Demonstrate resourcefulness and troubleshooting/problem solving

• Outstanding organizational skills and demonstrated ability to focus on detail

• Proficiency in Microsoft, Google Suite or similar software as used by the organization

• Excellent organizational skills and attention to detail

• Extensive knowledge of office management systems and procedures, and recommends process improvements

• Ability to operate general office equipment, and orient new employees

• Excellent written and verbal communication skills

• Ability to be approachable by staff

• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.

• Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

• Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Qualifications

We seek a person who have at least of five years of progressive management experience in a dental facility. This position is for a "working manager". You will not only lead the team its daily activities and toward monthly collection and production goals, but you will be responsible yourself for certain tasks. You will lead approximately five (5) staff members once fully operational.

• 1-3 years dental treatment coordinating experience

• Knowledge of dental billing

• Working knowledge of Microsoft suite

• Self motivated and ambitious attitude

• Excellent communication skills

• Expert knowledge of safety regulations and compliance including Occupational Safety and Health Administration (OSHA) standards.

• Knowledge of the new Covid protocols.

• Knowledge of allowable duties for Assistants.

• Knowledge of patient confidentiality requirements (HIPAA)

• Excellent computer skills for email correspondence, financial transactions and scheduling of appointments, e-claims, & insurance verification.

• Efficient with multi-tasking

• Excellent organizational skills

• Experience with a Dental software a must – (i.e. Dentrix)

• Maturity, Tact, Integrity and strong work ethic.

• An interest in treating less fortunate, needy patients. Providing emergency, preventative and basic restorative care

• CPR certification

• Experience with Electronic Dental Records and digital radiography required

• Strong communication and interpersonal skills

• Bilingual in Spanish strongly recommended.