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Dental office manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical dental office manager skills. We ranked the top skills for dental office managers based on the percentage of resumes they appeared on. For example, 23.8% of dental office manager resumes contained patients as a skill. Continue reading to find out what skills a dental office manager needs to be successful in the workplace.

15 dental office manager skills for your resume and career

1. Patients

Here's how dental office managers use patients:
  • Coordinated scheduling patients for dental treatment, prepared treatment plans for approval and processed billing statements for reimbursement.
  • Supervised office personnel Handled office billing and accounting Received and placed phone calls to patients and laboratories

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how dental office managers use patient care:
  • Provided professional instruction to insure a growing practice excels in patient care and economic coordination.
  • Emphasized the importance of a team approach to providing excellent patient care, service and follow-up.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dental office managers use customer service:
  • Developed and implemented a quality control system to monitor all customer service calls and increase satisfaction.
  • Promote excellent customer service including problem solving and timely follow up to ensure patient satisfaction.

4. Dental Care

Here's how dental office managers use dental care:
  • Manage insurance claims for dental care payments, advising of treatment plans.
  • Operated dental van to help provide dental care to low income families.

5. OSHA

Here's how dental office managers use osha:
  • Managed daily office operations, policies and procedures, and OSHA compliance in a fast paced setting.
  • Conducted inspections of dental center to ensure compliance with OSHA regulations and company's policies.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how dental office managers use payroll:
  • Managed business accounts receivable and payable, payroll, and insurance verification and submission responsibilities.
  • Facilitate preparation and submission of employee payroll and bookkeeping.

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7. Patient Relations

Patient relations help ensure that patients receive optimal medical service and guidance. It also facilitates communication between different parties when it comes to services and concerns.

Here's how dental office managers use patient relations:
  • Supervised daily production activity, patient relations, processed daily accounting reports, correspondence and employee supervision.
  • Established and maintained patient relationships and continuity of services.

8. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how dental office managers use bank deposits:
  • Oversee daily deposits and ensure batch reports and bank deposits.
  • Handle major daily deposits and make daily bank deposits.

9. Front Desk

Here's how dental office managers use front desk:
  • Trained staff to successfully manage front desk Preformed Practice Management Software Conversions when necessary.
  • Managed patient scheduling and trained front desk personnel which in turn helped the Command achieve a 96% readiness rating.

10. Office Management

Here's how dental office managers use office management:
  • Purchased new dental office software and improved all aspects of office management, patient billing, accounts receivable and insurance filing.
  • Conducted all aspects of front office management duties including scheduling, treatment plans, collections, billing, and marketing.

11. Financial Arrangements

A financial arrangement is an arrangement or debt instrument under which a person receives money in consideration for a person or another person either at a future time or in case of a future event.

Here's how dental office managers use financial arrangements:
  • Answered telephones, scheduled appointments, verified dental insurance benefits and filed insurance claims, financial arrangements and collections.
  • Resolve patient complaints regarding appointments and or financial arrangements.

12. DR

DR is an academic title used as a designation for a person(s) who already has obtained a doctorate (Ph.D.) in a particular field of discipline. In medicine, DR is used by medical practitioners whose job is to tend to the sick and diseased regardless of whether or not they hold a doctoral-level degree.

Here's how dental office managers use dr:
  • Review and adjust Dr's/RDH's schedule when needed so the office can be as productive as without overwhelming providers.
  • Reason for Departure: Dr. DeCoite has retired / sold his practice.

13. Insurance Claims

Here's how dental office managers use insurance claims:
  • Prepared, submitted and managed dental insurance claims, manually and electronically.
  • Coordinated with insurance companies regarding insurance claims and reimbursements.

14. Dental Practice

Here's how dental office managers use dental practice:
  • Managed front-office activities for start-up dental practice with occasional back-office support and small office staff with similar responsibilities as detailed above.
  • Administered and maintained legal recommendations for a secure and trustworthy Dental Practice.

15. HIPAA

Here's how dental office managers use hipaa:
  • Maintained physical storage of patient records in compliance with HIPAA guidelines.
  • Ensured HIPAA compliance, performed monthly inventory, ordered supplies.
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List of dental office manager skills to add to your resume

Dental office manager skills

The most important skills for a dental office manager resume and required skills for a dental office manager to have include:

  • Patients
  • Patient Care
  • Customer Service
  • Dental Care
  • OSHA
  • Payroll
  • Patient Relations
  • Bank Deposits
  • Front Desk
  • Office Management
  • Financial Arrangements
  • DR
  • Insurance Claims
  • Dental Practice
  • HIPAA
  • Dental Services
  • Patient Flow
  • Appointment Scheduling
  • Patient Appointments
  • Insurance Benefits
  • Insurance Verification
  • Office Operations
  • CPR
  • Oral Surgery
  • Hippa
  • Patient Satisfaction
  • Dental Clinic
  • Insurance Coverage
  • Patient Treatment
  • Patient Billing
  • Insurance Billing
  • Office Budget
  • Patient Accounts
  • Accounts Receivables
  • Staff Schedules
  • Office Policies
  • Dental Procedures
  • Chair Side
  • Patient Charts
  • Dental Claims
  • Eaglesoft
  • Office Procedures
  • Insurance Payments
  • Dental Assistants
  • HR
  • Patient Education
  • Care Credit
  • Payment Arrangements

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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