Below we've compiled a list of the most important skills for a dental office manager. We ranked the top skills based on the percentage of dental office manager resumes they appeared on. For example, 11.9% of dental office manager resumes contained patient care as a skill. Let's find out what skills a dental office manager actually needs in order to be successful in the workplace.

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The six most common skills found on Dental Office Manager resumes in 2020. Read below to see the full list.

15 Essential Dental Office Manager Skills For Your Resume And Career

1. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient care is used on dental office manager resumes:
  • Provided professional instruction to insure a growing practice excels in patient care and economic coordination.
  • Conducted monthly patient care conferences, in-services and staff meetings to educate staff and facilitate good communication.
  • Emphasized the importance of a team approach to providing excellent patient care, service and follow-up.
  • Plan, administer and control budgets for patient care, contracts, equipment and supplies.
  • Managed day to day operations including overseeing 20+ staff members and coordinating patient care.

2. Dental Procedures

Dental procedures is a term used to refer to the medical procedures and processes which occur within or otherwise related to a patient's teeth or other connected and nearby elements. Such procedures are medical in nature and thus must be done, specifically, by medical experts and professionals who also must be in possession of the appropriate medical licenses. These procedures can include but are not limited to: dental fillings, crowns, extraction of teeth, and braces.

Here's how dental procedures is used on dental office manager resumes:
  • Served as practice management team member implementing electronic dental records; programmed dental procedure codes, directed employee computer training.
  • Maintain dental records, general office responsibilities.
  • Prepare and review patient treatment plan, consent for treatment and assuring patient of warranty for dental procedures.
  • Processed billing monthly and set up payment arrangements with patients before any major dental procedures occurred.
  • Conducted on the job refresher and specialized training on the correct data coding of dental procedures.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on dental office manager resumes:
  • Developed and implemented a quality control system to monitor all customer service calls and increase satisfaction.
  • Promote excellent customer service including problem solving and timely follow up to ensure patient satisfaction.
  • Designed and implemented office policies and new procedures Customer Service.
  • Promoted excellent, professional customer service.
  • Provided great customer service daily to help improve each office, and worked well with all team members on all levels.

4. Dental Services

Dental service is a diagnostic, maintenance, preventive or corrective procedure related to teeth, gums, and mouth performed by or under the supervision of a dentist and covers oral and maxillofacial surgery, orthodontics, pediatric dentistry, and restorative dentistry. The goal of dental service is to prevent complications such as cavities (tooth decay) and gum disease and to maintain the overall health of the mouth.

Here's how dental services is used on dental office manager resumes:
  • Managed and participated in our visiting provider program, offering dental services on site at area nursing homes.
  • Informed patients of various dental services offered by a Dental Professional.
  • Enter personal and confidential patient information into the Easy Dental Program.
  • Prepare bills and receive payment for dental services.
  • Establish a team office environment by motivation and appreciation Rapidly learned and mastered Paterson Dental programs.

5. Daily Operations

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how daily operations is used on dental office manager resumes:
  • Execute daily operations of telephone communications and customer relations service 5.
  • Managed Dental Office to ensure efficient and effective daily operations.
  • Provided additional assistance or support in daily operations.
  • Oversee the daily operations of the dental office by managing employee relations, patient relations, and achieving operational goals.
  • Trained front desk staff in the daily operations for a single practice office.

6. Osha

Osha stands for Occupational Safety and Health Administration that is a large regulatory agency based in the USA. This agency was created in 1971 and its basic aim is to ensure safe and healthy working conditions for working men and women. Osha had the authority of doing surprise visits to inspect and examine the working conditions in workplaces. They have been successful in reducing injury rates and improving worker conditions.

Here's how osha is used on dental office manager resumes:
  • Managed daily office operations, policies and procedures, and OSHA compliance in a fast paced setting.
  • Conducted OSHA training for newly hired employees, Emergency response training with dental staff.
  • Handled all governmental requirements and regulations, including OSHA and business Licensees.
  • Reorganized office to meet OSHA and MSD standards to improve patient management.
  • Exercised a safe working environment according to OSHA standards.

7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how payroll is used on dental office manager resumes:
  • Managed business accounts receivable and payable, payroll, and insurance verification and submission responsibilities.
  • Facilitate preparation and submission of employee payroll and bookkeeping.
  • Manage a five employee dental office with tasks including scheduling, recall, accounts payable and receivable, insurance claims and payroll
  • Handled all aspects of staff supervision, hiring/firing, payroll, performed employee evaluations, scheduling continuing education courses for staff.
  • Handled all bookkeeping, payroll, staff development, hiring, training, yearly reviews, employee behavioral correction and terminations.

8. Treatment Plans

A treatment plan is a detailed plan created by a physician or a medical expert that contains all the necessary information about a patient. It would contain the entire medical history of the patient, along with information on the patient's disease, its treatment, and how it should be executed. The treatment plan contains information about the treatment and its possible side effects. It may also contain the cost of the treatment and the necessary precautions that should be taken after it.

Here's how treatment plans is used on dental office manager resumes:
  • Coordinated scheduling patients for dental treatment, prepared treatment plans for approval and processed billing statements for reimbursement.
  • Coordinated treatment plans which maximized insurance benefits and financing options.
  • Presented treatment plans to patients and established financial arrangements.
  • Explained treatment plans and delivered patient education.
  • Conducted all aspects of front office management duties including scheduling, treatment plans, collections, billing, and marketing.

9. Front Office

Here's how front office is used on dental office manager resumes:
  • Managed front office practice operations.
  • Operate and direct overall operations of the front office and maintain a clean and safe environment.
  • Worked with the dental team by helping in the front office and practicing dental hygiene.
  • Managed and ordered front office and dental office supplies (on a monthly basis).
  • Front Office Fulfilled the duties of receptionists and general office management.

10. Patient Relations

Patient relations help ensure that patients receive optimal medical service and guidance. It also facilitates communication between different parties when it comes to services and concerns.

Here's how patient relations is used on dental office manager resumes:
  • Supervised daily production activity, patient relations, processed daily accounting reports, correspondence and employee supervision.
  • Established and maintained patient relationships and continuity of services.
  • Established and maintained patient relationships.
  • Experience in staff management, utilization of staff resources, patient relations and quality assurance.
  • Negotiate dental insurance claims, AR and patient relations.

11. Insurance Companies

Here's how insurance companies is used on dental office manager resumes:
  • Worked directly with vendors and insurance companies to assure proper reimbursements and patient responsibility.
  • Calculated insurance benefits and contacted insurance companies to research unresolved issues.
  • Created reconsideration of benefits denied correspondence to insurance companies
  • Craft reports for outstanding billing claims, following up with insurance companies to inquire about unpaid claims, while correcting dilemmas.
  • Allocated re-submissions and reimbursements from patients and insurance companies from PPO, HMO, and Medicaid applied payments as necessary.

12. Company Policies

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how company policies is used on dental office manager resumes:
  • Maintained patient data according to regulations and company policies.
  • Set up staff training courses to assure compliance with company policies and providing appropriate documentation to appropriate state agencies.
  • Ensured all staff complied with company policies and trained new staff on office procedures.
  • Adhered to company policies and procedures, government regulations and dental board standards.
  • Maintained comprehensive understanding of company policies, procedures and methods of operation to effectively and efficiently conduct duties and responsibilities.

13. Dentistry

Dentistry is also known as oral medicine or dental medicine that studies, diagnoses, prevents, cures, and treats disorders or conditions of the teeth and supporting structures inside the mouth. Dentists must have the skill to remove or repair damaged teeth, apply sealants or whitening agents, know how to prepare models for dentures and other dental appliances, administer anesthesia to patients, prescribe medication, and examine the result of an x-ray of the mouth to diagnose the problem.

Here's how dentistry is used on dental office manager resumes:
  • Performed all Dental Assistant's duties: Experienced in Four -Handed Dentistry.
  • Back office duties, sterilization, coronal polishing, taking X-rays, knowledge of ortho, oral surgery and cosmetic dentistry.
  • Non-Commissioned Officer In Charge of Preventative Dentistry Department (supervising and managing staff up to 20 employees).
  • Managed schedules to meet daily dentistry goals.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how bank deposits is used on dental office manager resumes:
  • Compile and analyze information for daily financial reports; prepare bank deposits.
  • Oversee daily deposits and ensure batch reports and bank deposits.
  • Handle major daily deposits and make daily bank deposits.
  • Managed the daily bank deposits and office financial reports.
  • Prepared all checks and money for bank deposits.

15. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office procedures is used on dental office manager resumes:
  • Perform secretarial duties utilizing specific knowledge of dental terminology and office procedures.
  • Communicated with patients regarding office procedures.
  • General office duties but not limited to, answering telephones, scheduling/rescheduling patient appointments, confirmation call, filing etc.
  • Instituted and maintained certain office procedures to ensure that a professional and client friendly environment existed at all times.
  • Reason for leaving: Relocated Was in charge of seven employees and general office operations.

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Online Courses For Dental Office Managers

One of the best ways to acquire the skills needed to be a dental office manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since dental office managers benefit from having skills like patient care, dental procedures, and customer service, we found courses that will help you improve these skills.

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Most Common Skills For Dental Office Managers

RankascdescDental Office Manager SkillascdescPercentageascdesc
1
Patient Care
11.9%
2
Dental Procedures
10.7%
3
Customer Service
8.2%
4
Dental Services
6.4%
5
Daily Operations
5.2%
6
Osha
4.9%
7
Payroll
4.5%
8
Treatment Plans
4.2%
9
Front Office
4%
10
Patient Relations
3.8%
11
Insurance Companies
3.5%
12
Company Policies
3.3%
13
Dentistry
2.8%
14
Bank Deposits
2.3%
15
Office Procedures
2.2%
16
Staff Members
1.9%
17
Medical Records
1.7%
18
Financial Arrangements
1.7%
19
Scheduling Appointments
1.6%
20
DR
1.5%
21
Office Supplies
1.3%
22
Hipaa
1.3%
23
New Patients
1.1%
24
Office Staff
0.9%
25
Staff Meetings
0.8%
26
Payment Plans
0.7%
27
CPR
0.6%
28
Oral Hygiene
0.6%
29
Scheduling Patients
0.6%
30
Hippa
0.6%
31
Dental Clinic
0.5%
32
Office Budget
0.4%
33
Patient Accounts
0.4%
34
General Ledger Accounts
0.4%
35
Staff Schedules
0.4%
36
Greeting Patients
0.4%
37
Office Policies
0.3%
38
Chair Side
0.3%
39
Dental Claims
0.3%
40
Eaglesoft
0.3%
41
Office Personnel
0.3%
42
HR
0.2%
43
Care Credit
0.2%
44
Patient Payments
0.2%
45
Patient Issues
0.2%
46
HMO
0.2%
47
Quickbooks
0.1%
48
A/P
0.1%

42,505 Dental Office Manager Jobs

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