Dental Receptionist Job Description

Assist patients to effectively utilize dental services and perform a variety of general clerical duties. Handle all billing activities of the department.
ESSENTIAL JOB FUNCTIONS:

Greet clients and answer phones courteously for the clinic. Direct clients to appropriate services as needed. Explain NEMS' system and clinic services to new clients. Direct and escort clients to assigned operatories. Handle schedules/appointments for patients and clinic providers. Keep track of DentiCal or insurance authorization and schedule appointment accordingly. Handle dental records: filing appropriate information in dental charts and in NextGen system, file X-rays, request charts from Medical Department as needed, prep charts and superbills for scheduled clients. Obtain Denti-Cal / Medi-Cal stickers from clients. Verify Denti-Cal eligibility. Handle cash register, check client's balance and obtain payment from responsible party. Prepare and audit charge and receipt summary at the end of the day make corrections to data entry if needed. Handle daily clerical duties: typing, filing, office supplies, receiving and sorting mail, etc. Handle/process/file all type of billing in the department, including Medi-Cal / Denti-Cal, Medicare, and private insurance. Performs other job duties as required by manager/supervisor.



QUALIFICATIONS:


Minimum high school degree and at least 2 years of similar work experience. Prior training and experience in dental insurance billing is preferred. Knowledge of dental terminology and ability to read radiographs to facilitate insurance billing is highly preferred. Ability to handle computer data entry (NextGen). Current documentation of Basic Life Support is required.



LANGUAGE:


Must be able to fluently speak, read and write English. Fluent Chinese speaker (Cantonese and Mandarin) required Fluent in other languages are an asset.



STATUS:


This is an FLSA Non-exempt position.
This is not an OSHA high-risk position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).

Applicants for all positions must be or become fully vaccinated against Covid-19 if selected for hire. Valid medical or religious exemptions will be considered but serial Covid-19 testing will be required to maintain employment.

Assists patients/clients and supports staff and Providers. Performs various administrative and clerical duties in a manner which promotes quality service.
Four 10 hr shifts with alternating 2 and 4 day weekends.



Essential Functions/Responsibilities/Duties


Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient s arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registers new patients and updates patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients questions in person, via phone, and patient portal systems. Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Manages the Referral Process, working on referrals from inception through completion. Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed. Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient s record. Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees.


Qualifications


Education: High School Diploma or General Education Diploma (GED). Experience: One year's experience in a clinic or dental office preferred. Knowledge/Skills/Abilities: Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Basic knowledge of medical terminology and healthcare billing insurance preferred. Ability to deliver outstanding customer service.


About YVFWC


We serve more than 181,000 patients across 25 medical clinics, 14 dental clinics, 10 pharmacies, and 64 program sites in two states. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC s patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.


Working at YVFWC


Working in our organization means being the passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.


At Farm Workers Clinic


We will consistently trust one another to work for the common good. We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do. We will demonstrate transparency by being candid and truthful no matter the risk. We will create partnerships to strengthen ourselves and our community. We will fight for just treatment for all individuals. We will let joy in. We have the courage to be an agent of change and refuse anything short of excellence.


Our mission celebrates diversity. We are committed to equal opportunity employment.

We are hiring a full time Dental Receptionist for our affiliate office; Dental Associates of Florida located in Sun City, FL 33573. This Dental Receptionist will have at least 1+ years experience working in a dental office as a front desk receptionist. This candidate must have strong knowledge of customer service and have a enthusiastic friendly outgoing personality.
Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

* Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
* Respond to patient questions and or concerns according to DCA Policies
* Answering Telephones
* Scheduling Appointments
* Maintaining Appointment Book
* Confirming Appointments
* Follow up on no shows/cancellation of Appointments
* Register Patients on sign in sheet
* Post charges and payments to patient accounts
* Checking voice-mail on a daily basis
* Maintain a clean and friendly waiting area for patients

Qualifications

* Experience working in a dental office
* Knowledge of insurance plans (HMO/PPO)
* Experience answering telephone
* Must have exceptional customer service skills

At DCA we don't just accept differences - we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today's changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.Go further with an Ally