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Dental receptionist skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical dental receptionist skills. We ranked the top skills for dental receptionists based on the percentage of resumes they appeared on. For example, 35.4% of dental receptionist resumes contained patients as a skill. Continue reading to find out what skills a dental receptionist needs to be successful in the workplace.

15 dental receptionist skills for your resume and career

1. Patients

Here's how dental receptionists use patients:

Registered new patients according to office protocols and assisted patients with completing all necessary forms and documentation.
Called patients to offer earlier appointment times after tracking no-shows and determining available openings.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dental receptionists use customer service:

Supported patient processing actions including incoming and outgoing contacts, registration and insurance documentation and other aspects of customer service.
Provide excelled customer service with a cheerful attitude while scheduling appointments for oral surgery and consultations.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how dental receptionists use phone calls:

Responded and directed telephone calls and emails with professionalism.
Fulfilled all duties of a receptionist; copying, scheduling, filing, typing, faxing, phone calls, etc.

4. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how dental receptionists use patient accounts:

Managed the doctor's appointment scheduling requirements and provided a thorough daily report of all patient accountability and financial transactions.
Review patient accounts and determine appropriate billing distributions, process statements and enter information into data base.

5. Front Desk

Here's how dental receptionists use front desk:

Managed office supply inventory and organized front desk to maximize efficiency and patient satisfaction.
Established standard operating procedures for front desk responsibilities and duties.

6. HMO

Here's how dental receptionists use hmo:

Maintained daily schedules of 10 dentists for large HMO.
Experienced in PPO and some HMO insurances.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dental receptionists use data entry:

Verified insurance information, delivered parcels to necessary departments, data entry.
Coordinate with insurance providers billing and coding data entry and cataloging.

8. Dental Insurance

Here's how dental receptionists use dental insurance:

Update patient information and verify insurance eligibility as well as obtain a dental insurance breakdown of benefits.
Corresponded with dental insurance companies concerning patient eligibility and benefit information; Arranged patient appointments.

9. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how dental receptionists use check-in:

Trained new employee's on daily tasks, patient check-in/check-out process, scheduling, and opening and closing cash box.
Completed all portions of patient interaction from check-in to check-out and post care follow-up.

10. Insurance Verification

Here's how dental receptionists use insurance verification:

Preformed insurance verification claims/benefits coverage.
Received payment, recorded receipts and conducted billing and insurance verification.

11. Insurance Claims

Here's how dental receptionists use insurance claims:

Entered patient's data into system including verifying insurance benefits and submitting insurance claims.
Submitted insurance claims and contacted insurance companies regarding patient eligibility.

12. Insurance Eligibility

Here's how dental receptionists use insurance eligibility:

Verified insurance eligibility, balanced money at closing of business and made deposits.
Check insurance eligibility; enter new patients' information into computer.

13. Dental Appointments

Here's how dental receptionists use dental appointments:

Scheduled and confirmed patient dental appointments, referrals and dental consultations.
Entered patient information via customized database, scheduled dental appointments.

14. Insurance Forms

Here's how dental receptionists use insurance forms:

Assist in office scheduling patients and confirming appointments, submitting insurance forms, processing insurance payments.
Greeted and interviewed patients to complete in-take, case history and insurance forms.

15. Computer System

Here's how dental receptionists use computer system:

Schedule patient appointments using unique computer system.
Entered patient's registration and insurance information into the computer system.

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What skills help Dental Receptionists find jobs?

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List of dental receptionist skills to add to your resume

The most important skills for a dental receptionist resume and required skills for a dental receptionist to have include:

Patients
Customer Service
Phone Calls
Patient Accounts
Front Desk
HMO
Data Entry
Dental Insurance
Check-In
Insurance Verification
Insurance Claims
Insurance Eligibility
Dental Appointments
Insurance Forms
Computer System

Patient Insurance Benefits
Scheduling Patient Appointments
Telephone Calls
HIPAA
Financial Arrangements
Insurance Coverage
Medical History
Hippa
Multi-Line Phone System
Patient Payments
Eaglesoft
Insurance Payments
Patient Flow
Insurance Billing
Office Appointments

Process Payments
Patient Billing
Bank Deposits
Office Equipment
Dental Claims
Dental Software
Billing Statements
Security Regulations
EOB
Patient Charts
Medical Billing
Open Dental
Dental Treatment
Dental Instruments

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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