A dental receptionist is responsible for performing administrative and clerical duties to support dental office operations and ensure that the patients receive the highest quality care services. Dental receptionists manage and schedule the patients' appointments, determine the availability of the dentist, process dental reports and service payments, and ensure the adequacy of dental inventories. They also organize the database system by updating patients' information, sending referrals to medical specialists, pulling-up patient charts, and responding to the patients' dental inquiries and concerns.

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Dental Receptionist Responsibilities

Here are examples of responsibilities from real dental receptionist resumes representing typical tasks they are likely to perform in their roles.

  • Manage an adjoining veterinary supply shop that sell medications, animal food and pet equipment.
  • Perform administrative and receptionist duties by managing patient records while staying in compliance with HIPAA and JCAHO.
  • Manage Eaglesoft system thereby maximizing and balancing the calendar of appointments to drive practice revenue while maintaining optimal practice productivity.
  • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
  • Register new patients according to office protocol using EagleSoft.
  • Experience in PPO and some HMO insurances.
  • Work with PPO, HMO and Medicaid insurances.
  • Enter patient history and demographics into EMR and maintain all appropriate files.
  • Complete all portions of patient interaction from check-in to check-out and post care follow-up.
  • See that records are store securely and handle in HIPAA privacy and security regulations.
  • Dispense pharmaceuticals and pet food to animal caretakers; explaining proper dosage instructions, etc.
  • Maintain compliance in areas such as OSHA, HIPPA, coding issues and updating policies & procedures.
  • Maintain medical records, which include, scanning documents into the EMR and prepare medical record requests.
  • Call and remind patients to bring referral and request authorizations for MRI, surgery, EMG test, and physical therapy.
  • Select and code the diagnosis and investigations of patients, using ICD-9 (under the general supervision of the nurse).

Dental Receptionist Job Description

Perhaps the hardest question to answer when deciding on a career as a dental receptionist is "should I become a dental receptionist?" You might find this info to be helpful. When compared to other jobs, dental receptionist careers are projected to have a growth rate described as "as fast as average" at 5% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a dental receptionist by 2028 is 59,300.

A dental receptionist annual salary averages $34,359, which breaks down to $16.52 an hour. However, dental receptionists can earn anywhere from upwards of $27,000 to $42,000 a year. This means that the top-earning dental receptionists make $14,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a dental receptionist. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a patient service representative, front office clerk, patient representative, and office representative.

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Dental Receptionist Skills and Personality Traits

We calculated that 35% of Dental Receptionists are proficient in Patients, Customer Service, and Phone Calls. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Dental Receptionists that have these skills listed on their resume here:

  • Patients, 35%

    Registered new patients according to office protocols and assisted patients with completing all necessary forms and documentation.

  • Customer Service, 17%

    Supported patient processing actions including incoming and outgoing contacts, registration and insurance documentation and other aspects of customer service.

  • Phone Calls, 10%

    Responded and directed telephone calls and emails with professionalism.

  • Patient Accounts, 8%

    Managed the doctor's appointment scheduling requirements and provided a thorough daily report of all patient accountability and financial transactions.

  • Front Desk, 3%

    Managed office supply inventory and organized front desk to maximize efficiency and patient satisfaction.

  • HMO, 3%

    Maintained daily schedules of 10 dentists for large HMO.

Choose From 10+ Customizable Dental Receptionist Resume templates

Build a professional Dental Receptionist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Dental Receptionist resume.

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Dental Receptionist Resume

Some of the skills we found on dental receptionist resumes included "patients," "customer service," and "phone calls." We have detailed the most important dental receptionist responsibilities below.

  • Communication skills can be considered to be the most important personality trait for a dental receptionist to have. According to a dental receptionist resume, "receptionists must speak and write clearly when providing information and corresponding with customers." Dental receptionists are able to use communication skills in the following example we gathered from a resume: "receive incoming high volume phone calls.communication through electronic health records, and e-mail. "
  • Another commonly found skill for being able to perform dental receptionist duties is the following: computer skills. According to a dental receptionist resume, "receptionists should be adept at using computers." Check out this example of how dental receptionists use computer skills: "filed insurance claims, worked with computer programs, and made daily deposits. "
  • Another skill that is quite popular among dental receptionists is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a dental receptionist resume: "receptionists represent the organization, so they should be courteous, professional, and helpful to customers and the public." This example from a resume shows how this skill is used: "scan files into the database, data entry of customer information. "
  • A dental receptionist responsibilities sometimes require "integrity." The responsibilities that rely on this skills are shown by this resume excerpt: "receptionists may handle confidential data, especially in medical and legal offices" This resume example shows how this skill is used by dental receptionists: "trusted with duty of remitting bank deposits. "
  • Another common skill for a dental receptionist to be able to utilize is "organizational skills." Receptionists take messages, schedule appointments, and maintain employee files a dental receptionist demonstrated the need for this skill by putting this on their resume: "managed many tasks and multiple demands and always handled phone calls with excellent telephone manners and organizational skills required. "
  • Lastly, this career requires you to be skillful in "interpersonal skills." According to dental receptionist resumes, "receptionists should be comfortable interacting with people in different types of situations." This resume example highlights how dental receptionist responsibilities rely on this skill: "developed and maintained a high level of customer service, good oral communication and interpersonal skills for dealing with customers. "
  • See the full list of dental receptionist skills.

    We've found that 18.5% of dental receptionists have earned a bachelor's degree. Furthermore, 1.1% earned their master's degrees before becoming a dental receptionist. While it's true that some dental receptionists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every two dental receptionists did not spend the extra money to attend college.

    The dental receptionists who went onto college to earn a more in-depth education generally studied business and dental assisting, while a small population of dental receptionists studied health care administration and general studies.

    When you're ready to become a dental receptionist, you might wonder which companies hire dental receptionists. According to our research through dental receptionist resumes, dental receptionists are mostly hired by Heartland Dental, Sea Mar Community Health Centers, and Dental Care Alliance. Now is a good time to apply as Heartland Dental has 91 dental receptionists job openings, and there are 75 at Sea Mar Community Health Centers and 58 at Dental Care Alliance.

    Since salary is important to some dental receptionists, it's good to note that they are figured to earn the highest salaries at University of Southern California, Hess, and United Dental Group. If you were to take a closer look at University of Southern California, you'd find that the average dental receptionist salary is $42,159. Then at Hess, dental receptionists receive an average salary of $40,110, while the salary at United Dental Group is $37,057.

    View more details on dental receptionist salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at H&R; Block, Michigan State University, and D-R SERVICES. These three companies have hired a significant number of dental receptionists from these institutions.

    The three companies that hire the most prestigious dental receptionists are:

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    What Patient Service Representatives Do

    A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

    In this section, we take a look at the annual salaries of other professions. Take patient service representative for example. On average, the patient service representatives annual salary is $1,883 lower than what dental receptionists make on average every year.

    While their salaries may differ, one common ground between dental receptionists and patient service representatives are a few of the skills required in each craft. In both careers, employees bring forth skills like patients, customer service, and phone calls.

    There are some key differences in responsibilities as well. For example, a dental receptionist responsibilities require skills like "dental insurance," "dental appointments," "insurance forms," and "patient insurance benefits." Meanwhile a typical patient service representative has skills in areas such as "excellent interpersonal," "patient service," "medical terminology," and "psr." This difference in skills reveals how truly different these two careers really are.

    Patient service representatives really shine in the health care industry with an average salary of $33,107. Whereas dental receptionists tend to make the most money in the health care industry with an average salary of $33,664.

    Patient service representatives tend to reach similar levels of education than dental receptionists. In fact, patient service representatives are 1.8% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

    What Are The Duties Of a Front Office Clerk?

    A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

    The next role we're going to look at is the front office clerk profession. Typically, this position earns a lower pay. In fact, they earn a $3,308 lower salary than dental receptionists per year.

    A similarity between the two careers of dental receptionists and front office clerks are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patients," "customer service," and "patient accounts. "

    But both careers also use different skills, according to real dental receptionist resumes. While dental receptionist responsibilities can utilize skills like "phone calls," "hmo," "excellent organizational," and "dental insurance," some front office clerks use skills like "appointment scheduling," "patient appointments," "patient care," and "emr."

    It's been discovered that front office clerks earn lower salaries compared to dental receptionists, but we wanted to find out where front office clerks earned the most pay. The answer? The government industry. The average salary in the industry is $32,238. Additionally, dental receptionists earn the highest paychecks in the health care with an average salary of $33,664.

    On the topic of education, front office clerks earn similar levels of education than dental receptionists. In general, they're 1.3% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

    How a Patient Representative Compares

    A patient representative is responsible for assisting the patients with their health care needs by identifying their medical concerns, assessing their medical history, and referring them to the appropriate physicians or other medical professionals for immediate treatments and further examinations. Patient representatives verify the patients' insurance information, guiding them on filling out medical forms, processing payments for medical services, and updating them for the release of medical results. A patient representative must have excellent communication and organizational skills, especially when responding to patient's inquiries and concerns timely and accurately, and performing additional administrative and clerical tasks as needed.

    The patient representative profession generally makes a lower amount of money when compared to the average salary of dental receptionists. The difference in salaries is patient representatives making $1,890 lower than dental receptionists.

    By looking over several dental receptionists and patient representatives resumes, we found that both roles utilize similar skills, such as "patients," "customer service," and "phone calls." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a dental receptionist is likely to be skilled in "dental insurance," "dental appointments," "insurance forms," and "patient insurance benefits," while a typical patient representative is skilled in "medical terminology," "patient care," "patient demographics," and "patient registration."

    Interestingly enough, patient representatives earn the most pay in the non profits industry, where they command an average salary of $34,572. As mentioned previously, dental receptionists highest annual salary comes from the health care industry with an average salary of $33,664.

    Patient representatives are known to earn similar educational levels when compared to dental receptionists. Additionally, they're 3.7% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

    Description Of an Office Representative

    Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

    Office representatives tend to earn a lower pay than dental receptionists by about $1,824 per year.

    While their salaries may vary, dental receptionists and office representatives both use similar skills to perform their jobs. Resumes from both professions include skills like "patients," "customer service," and "phone calls. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a dental receptionist might have more use for skills like "hmo," "excellent organizational," "dental insurance," and "check-in." Meanwhile, some office representatives might include skills like "patient appointments," "emr," "excellent interpersonal," and "patient registration" on their resume.

    Now, let's take a closer look at the financials in each career. The agriculture industry tends to pay more for office representatives with an average of $34,828. While the highest dental receptionist annual salary comes from the health care industry.

    The average resume of office representatives showed that they earn similar levels of education to dental receptionists. So much so that the likelihood of them earning a Master's Degree is 3.9% more. Additionally, they're more likely to earn a Doctoral Degree by 1.0%.