Department assistant job description

Department Assistant - Oncology 2 - Days - (2200036M) Description Facility Profile

TGH is the area's only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children's Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region's leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.

Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time - an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.

Department Profile

The Medical-Surgical/Telemetry Units include: complex medicine, joint replacement, orthopedics, observation, neuroscience, oncology, primary care, specialty surgery, nursing rehab units, acute care for the elderly (ACE), cardiac telemetry, cardiovascular telemetry, vascular, trauma, short stay and dialysis units. These units value the art and science of nursing and offer a high level of interaction with patients and families.

Job Summary

Reports to Manager, or assigned to department. Provides administrative support to Hospital departments. Exercises independent judgment; however, works under general supervision. Responsible for providing secretarial and basic administrative support services such as receiving visitors, answers phone calls, providing customer service with inquiries, scheduling meetings, and maintaining supervisor's calendar, prepares correspondence, tracks spreadsheets, may assist with payroll, and creates presentations, and conducts special projects, as assigned. May handle sensitive information and is expected to maintain confidentiality at all times. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Healthcare.

Qualifications Qualifications
High school graduate or GED. Two years clerical or administrative support experience and proficiency in the use of MS Office, Word and Excel software. Will be supporting the needs of up to three managers.
Primary Location: TampaWork Locations: TGH Main Campus 1 Tampa General Circle Tampa 33606Job: Nursing (Technical/Clerical) Organization: TGH - HospitalSchedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, FridayShift: Day JobJob Posting: Oct 7, 2022, 8:46:04 PM

General office support including data entry, record keeping, answering phones, and filing, obtaining and recording lab and test/procedure results. Scheduling tests, procedures, and appointments. Preparation of patient charts or reports for transplant clinic, as well as preparing information packets, agendas, charts or reports for department/ Strong verbal skills and written communication skills. Other responsibilities as directed.
Direct patient interaction is provided to patients of all ages.
Responsibilities
1. Obtain and document medical records for established patients, referrals, procedures, or ancillary services.
2. Communicate clinical information from medical records with transplant staff to ensure records are transcribed into the transplant database.
3. Secure complex prior-authorizations for services, medications, or testing and track the authorizations for renewal.
4. Provide administrative support for the adult heart and lung transplant clinics under the direction of the clinic nurse manager.
5. Provide patient services coordination, document coordination, and insurance authorizations prior to scheduled testing and procedures
6. Provide administrative support to the clinic patients and staff; to include maintaining and coordinating patient files/charts, lab requests, lab work reports, insurance cards, and any prior-authorizations required.
7. Support the transplant service line through the organization of general office procedures; to include efficiency in telephone messaging,
8. Prepare and distribute “on call schedule” for transplant teams
9. Utilize the transplant database for information management.
10. Manage a high volume of phone calls, triage each call, and prioritize the calls making sure they are directed to the appropriate staff member
11. Schedule appointments and follow up testing, confirm patient appointments
12. Set up charts for new patients.
13. Manage and organize team members calendars, including coordination and scheduling of meetings- both with external and internal team members
14. Manage incoming and outgoing mail
15. Maintain office and kitchen area, to include ordering of office and kitchen supplies
16. Other duties as assigned
17. Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
18. Holds in confidence all matters concerning patients according to HIPAA guidelines.
19. Exhibits friendly and helpful behavior.


Qualifications
Education:
High School Diploma or Equivalent required.
Experience:
Knowledge of medical terminology preferred
Licensure:
None required
Certification:
None required

Full-Time - 40 hours/week - Day Shift.

You Will Be Responsible For:

• Exceptional Patient Care: Contributes to the overall quality of nursing care by providing skilled clinical care and performance improvement techniques that positively impact patient care.

• Excellent Communicator: Communicates effectively (written and verbal) with colleagues, patients, and family members- acts as a role model.

• Strong Educator: Educate patients and family members to have a transparent understanding of the provided care. Supports and participates in staff development.

• Technical Familiarity: Understanding computer-based applications (E-MAR, clinical documentation), email, and standard applications such as Microsoft Office.

• Active Teamwork : Demonstrates problem-solving, conflict resolution, and positive communication through teamwork- acts as a role model, fostering a supportive, collaborative environment.

Requirements :

• Education : Graduate of an accredited School of Nursing. Bachelors of Science in Nursing (BSN) degree preferred.

• Registered Nurse Licensure (RN): Connecticut's current licensure as a registered nurse (RN).

• Experience: 1-3 years of Emergency Room nursing experience, required. Emergency Room or Progressive nursing leadership is preferred.

• BLS or CPR certification: Current American Heart Association or American Red Cross will be accepted.

• Ability to pass drug screenings and background checks

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