Department lead job description

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Department Administrative Lead reports directly to the Departmental Administrator and works within the Cancer Biology Business Office structure. This position will provide executive support for at least one faculty member and their laboratories, as well as supervise all of the executive support staff in the Business Office to manage the daily administrative operations of the department. This position coordinates activities with appropriate external departments, collaborators, donors and vendors. The Department of Cancer Biology is a basic research department at DFCI, with no clinical responsibilities. We support the individual labs led by Independent Investigators (IIs) and their laboratory staff.

Manages the day-to-day administrative operations of the department. Oversees established administrative processes and procedures such as Cancer Biology hiring process; calendar management; HMS appointments; travel arrangements; maintaining CV's and training tables; arranges coverage for absences, etc.

Serves as Manager of the executive support team in the Business Office and direct supervisor of executive support staff, including hiring, training, and performance management. Prioritizes and directs staff activities based on departmental goals and objectives. Coordinates and maintains schedules for the executive support staff, business office and team meetings and other related events.

Onboards new team members. Tracks and monitors new hire milestones, training and competencies as applicable.

Provides or coordinates executive support for faculty, including but not limited to scheduling, travel arrangements, presentations, laboratory hiring, and other related tasks. May support senior leader(s).

Ensures that the executive support team understand and work within all DFCI spending guidelines as they support the various laboratory activities.
Supports compliance and regulatory activities, as needed. Supports internal and institute facing written communication, preparing employee reimbursements, reviewing P-card expenses, as well as provides departmental information to multiple audiences. Coordinates and supports executive support staff related activities, which may include annual performance evaluations, education accreditation tracking and communication. Provides project coordination for departmental initiatives. Performs other duties and projects, as required. Participates in the CB Management Team.
Bachelor's degree in Business Administration, Healthcare Administration or related field preferred. Relevant experience may substitute degree. 5 years of office administration, budget support and/or administrative support experience in an academic research setting Ability to foster teamwork and motivate others Project management experience preferred. Excellent interpersonal, oral and written communication skills Excellent attention to detail and organizational skills Strong critical thinking and problem-solving skills Excellent customer service skills and the ability to interact professionally with peers, leadership and external contacts Ability to prioritize, multitask and meet deadlines Ability to work with diverse groups of people in an environment of frequently changing priorities and deadlines Ability to work independently
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

* Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area.
* Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome.
* Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements.
* Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience.
* Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
* Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities.
* Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems),keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services.
* Identifies successor and creates as well as secures necessary training.
* Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
* Partners with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.

Apply now!

JOB TYPE - Permanent, Full-time

BENEFITS ELIGIBLE? Yes

HOURS - Open availability required including nights and weekends

The hourly pay range for this role is $22.20-31.65

Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.

QUALIFICATIONS

3 Years of experience leading a team, preferably in a retail environment

* Experience in retail, preferably in the home furnishing sector
* Experience planning, driving output and measuring performance (business)
* Experience leading and developing a team, preferably in a retail environment

• Ensure proper inventory levels, based on store capacity, promotions, customer requests and seasonal merchandise, in all assigned perishable areas. Complete all daily orders from the Division and Direct Store Delivery (DSD) vendors.
• Responsible for maintaining perishable quality in accordance with all company and legal standards. Maximize departmental sales by driving superior customer service, freshness, and instocks. Ensure the daily cull is executed a minimum of 3 times per day. Train and develop staff to execute the same standards.
• Ensure appealing presentation, and that freshness and pricing standards are maintained in assigned perishable areas.
• Utilize computer programs such as Microsoft Word and Excel, and proprietary software including RTI and Flashprint as needed.
• Maintain an atmosphere of superior customer service focusing on the company's mandate: great food, great food people and making it easy.
• Assist with food demonstrations including preparation and set-up of in-store demonstrations, distribution of samples of product, and suggestive selling.
• Open and close the CHEF'STORE in the absence of the Store Manager or Assistant Store Manager. Perform Manager on Duty functions as needed.
• Promote our cultural beliefs of Second to None, Team Up, Talk Straight, and Walk the Talk.
• Maintain the cleanliness of the store by removing any debris from the shelves and floors.
• Ensure that the facility is well maintained and is a safe environment for staff and customers by following safety policies and practices at all times. Notify store management of any safety issues in the store, correct if possible.
• Responsible for other duties and responsibilities as assigned or required by Store Management.

QUALIFICATIONS

Education/Training : High School diploma or equivalent required.

Related Experience : Three (3) years experience in a retail selling or customer service. Supervisory or Lead experience preferred. Must have (2) years experience working in perishables. Must possess the ability to work a flexible hourly schedule, which includes holidays and weekends. Must possess and demonstrate competency and proficiency with computer use and spreadsheet creation and usage, word processing, email and internet software.

Knowledge/Skills/Abilities : Must have the desire and the ability to deliver exceptional customer service. Must possess the ability to quickly assess situations, address issues, and make solid, good business decisions. Must demonstrate good common sense and the ability to think logically through all situations. Must possess the ability to build professional relationships with the client base. Must be motivated and self-driven and consistently demonstrate the ability to analyze customer needs and make recommendations based on sound business knowledge and commercial acumen. Must possess the adaptability and a willingness to help out in order to get the job done, understanding fully that the nature of the business means that staff at all levels within the store will be expected to "roll up their sleeves" and provide whatever is required to offer the customer fast, easy and efficient service.

PHYSICAL JOB REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will need to speak, hear, see, sit, or stand as needed. The incumbent will be required to perform computer keyboarding activities. The position will require walking primarily on a level surface for periodic periods throughout the day. The position will also require reaching above shoulder heights, below the waist, or lifting items as required for products, filing documents or storing materials throughout the work day. The position requirements may also include lifting items that weigh up to 50 pounds.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***