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Department lead skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical department lead skills. We ranked the top skills for department leads based on the percentage of resumes they appeared on. For example, 12.0% of department lead resumes contained cleanliness as a skill. Continue reading to find out what skills a department lead needs to be successful in the workplace.

15 department lead skills for your resume and career

1. Cleanliness

Here's how department leads use cleanliness:
  • Organized warehouse and maintained general cleanliness of work area.
  • Maintained daily cleanliness, merchandising and promotional standards.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how department leads use safety procedures:
  • Evaluated and trained sanitation personnel on safety procedures, disassemble/assembly of equipment and USDA standards.
  • Addressed and enforced safety procedures.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how department leads use customer service:
  • Work to increase profitability of the company by establishing a strong working relationship with clients focusing on exceeding customer service expectations.
  • Increased overall percentage customer satisfaction by providing exceptional customer service and executing strategic selling plans.

4. Store Management

Here's how department leads use store management:
  • Partnered with entire store management team to transform an unprofitable store and return to profitability through staff development and cost/inventory controls.
  • Communicate customer feedback to store management team concerning policies and/or product requests, problems and suggestions

5. Inventory Management

Here's how department leads use inventory management:
  • Streamlined operational infrastructure and directed cross-functional teams including inventory management, invoicing and systems compliance, ensuring department efficiency and productivity.
  • Assisted in managerial duties including forecasting sales goals, inventory management, effectively managing business costs, and ordering product.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how department leads use sales floor:
  • Maintain sales floor up to store standards and manipulate displays to reflect monthly business focus products in order to drive sales.
  • Worked with the Receiving Center to ensure inbound merchandise is processed within 24 hours & is pushed to the sales floor.

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7. Math

Here's how department leads use math:
  • Involved in structuring a math data checking fixture verification department for the Mid/Lux car group of General Motors.
  • Trained new math instructors on Huntington's math cirriculum and building motivation & positive rapport with students.

8. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how department leads use troubleshoot:
  • Traveled to customers' locations to preform upgrades to machines and troubleshoot issues not repairable over telecommunications.
  • Maintained laboratory instruments to ensure proper working order and troubleshoot malfunctions when needed.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how department leads use pos:
  • Operated POS system, and received payment by cash, check, credit cards, vouchers, or automatic debit.
  • Assured the proper control of all cash and media at the POS registers according to company policies and procedures.

10. Inventory Control

Here's how department leads use inventory control:
  • Provided direct support to Manager, with associated responsibilities including inventory control, machine operation and manufacturing custom metal trim.
  • Managed inventory control processed, including overseeing risk mitigation, investigation looses, and monitoring the physical security system.

11. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how department leads use performance reviews:
  • Provided input on associate performance reviews and corrective actions.
  • Reprimand/rewarded employees' /administered annual performance reviews.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how department leads use product knowledge:
  • Provided a customer friendly environment which included greeting and acknowledging every customer, maintained outstanding standard, solid product knowledge.
  • Accommodated customer needs quickly and efficiently with thorough product knowledge.

13. Customer Orders

Here's how department leads use customer orders:
  • Work with shipping and receiving departments daily loading/unloading trucks and coordinating customer orders
  • Coordinate outbound movement of traffic/transportation for customer orders worldwide.

14. Leadership

Here's how department leads use leadership:
  • Supervised daily operations, coordinated distribution of replacement personnel and advised senior leadership on technical considerations affecting equipment and systems.
  • Demonstrated leadership and supervisory skills to apparel associates while executing plans and strategies to grow company profit.

15. Direct Reports

Here's how department leads use direct reports:
  • Assessed, wrote and administered performance evaluation for direct reports
  • Supervised the training of field auditors and internal reviewers with 10 direct reports and 90 overall staff members.
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List of department lead skills to add to your resume

Department lead skills

The most important skills for a department lead resume and required skills for a department lead to have include:

  • Cleanliness
  • Safety Procedures
  • Customer Service
  • Store Management
  • Inventory Management
  • Sales Floor
  • Math
  • Troubleshoot
  • POS
  • Inventory Control
  • Performance Reviews
  • Product Knowledge
  • Customer Orders
  • Leadership
  • Direct Reports
  • Loss Prevention
  • CNC
  • Pallet Jack
  • Jewelry
  • HR
  • Quality Standards
  • Sales Associates
  • Groceries
  • ISO
  • RF
  • Customer Complaints
  • QC
  • Windows
  • Customer Relations
  • Cycle Counts
  • Production Schedules
  • Stock Room
  • Customer Inquiries
  • Quality Customer Service
  • Customer Issues
  • Cash Drawers
  • Cash Control
  • Bank Deposits
  • FedEx
  • Ammunition
  • Cash Registers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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