Top Department Lead Skills

Below we've compiled a list of the most important skills for a Department Lead. We ranked the top skills based on the percentage of Department Lead resumes they appeared on. For example, 24.2% of Department Lead resumes contained Customer Service as a skill. Let's find out what skills a Department Lead actually needs in order to be successful in the workplace.

The six most common skills found on Department Lead resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Department Lead jobs:
  • Work to increase profitability of the company by establishing a strong working relationship with clients focusing on exceeding customer service expectations.
  • Maintained appropriate presentation of product to company guidelines while demonstrating and teaching customer service skills.
  • Increased overall percentage customer satisfaction by providing exceptional customer service and executing strategic selling plans.
  • Provided excellent customer service regarding returns, merchandise sales, and general information.
  • Deliver exceptional customer service and exhibit extensive knowledge of high-quality outdoor gear.
  • Provide high quality customer service to improve customer satisfaction and payment process.
  • Developed customer service procedures and marketing materials for company / clients.
  • Supervised and coordinated activities for employees engaged in customer service activities.
  • Demonstrated excellent customer service by providing creative and memorable experiences.
  • Provided excellent customer service, and handled all monetary transaction.
  • Recognized in our monthly national newsletter for outstanding customer service.
  • Lead customers service department and maintained excellent customer service rating.
  • Resolved complaints and answered questions providing high quality customer service.
  • Provide quality customer service by greeting and assisting customers.
  • Ensured excellent customer service standards were always maintained.
  • Resolved customer concerns using superior customer service skills.
  • Acted a Customer Service Representative interface for clientele.
  • Provide excellent customer service and personalized sales assistance.
  • Provided customer service/resolved customers issues and complaints.
  • Generate sales while providing exceptional customer service.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Department Lead jobs:
  • Partnered with Corporate Buyer for new merchandise as well as negotiating consignment terms on slower selling items.
  • Put out new merchandise and made sure all merchandise was stripped and priced right.
  • Worked with store vendors regarding new merchandise, stocking requirements, and ordering.
  • Ticketed new merchandise and marked down merchandise according to weekly pricing sheets.
  • Work directly with shift managers to log and inventory all new merchandise.
  • Maintain department area, running cash register, putting out new merchandise
  • Increased department sales up to 75% by introducing new merchandise.
  • Order and track new merchandise, and also data entry.
  • Unload truck and set new merchandise to floor plan.
  • Receive shipments of new merchandise from vendors.
  • Processed new merchandise from corporate vendors.
  • Managed inventory, Responsible for Department R.G.A., Stocking New Merchandise, Delivered Superior Customer Service
  • planned merchandise placements for new merchandise, customer service, trained and supervised sales associates, cashier
  • Direct flow and placement of new merchandise * Oversee fulfilling of shoe orders.
  • Set up for sales.. Stock new merchandise.
  • arrange display, cashier, attend fitting room, store recovery, scan in new merchandise, reportdamaged items
  • Display merchandise according to map Set weekly sale Markdowns as needed Represent new merchandise throughout the store Assist with front end
  • Clear store Restock floor Customer assistance Perform receiving of new merchandise Stock room maintenance Cashier as needed

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Department Lead jobs:
  • Maintain sales floor up to store standards and manipulate displays to reflect monthly business focus products in order to drive sales.
  • Worked with the Receiving Center to ensure inbound merchandise is processed within 24 hours & is pushed to the sales floor.
  • Provide guidance to the merchandising associates to ensure proper flow of merchandise from the receiving area to the sales floor.
  • Managed footwear and jewelry departments, trained multiple associates, prepared sales floor and stockroom, built a strong sales team
  • Assigned employee s daily duties and provide solutions to resolve any employee s shortcoming and weakness on the sales floor.
  • Process, sort, hang, and price donated soft goods to be moved and distributed onto the sales floor.
  • Supervised employees on sales floor, assisted customers with purchases, performed warehouse duties, and oversaw supply chain.
  • Worked on sales floor and interacted with customers to help them figure out what is best for their game
  • Put freight that has been processed out to sales floor, keep department clean, cashiering as needed.
  • Cashiered, answered phones, maintained sales floor, lead for Home department, assisted in unloading backroom stock
  • Tasked with maintaining the toy department, including cleaning, stocking, and supervising department sales floor resets.
  • Interact with customers and provide excellent customer service, cash handling, processing freight, maintains sales floor
  • Trained 10 new employees on stock room and sales floor procedures resulting in zero inventory being lost.
  • Stock merchandise on sales floor based on seasonal needs and to enhance visual appeal to customers.
  • Maintain sales floor presentable to meet member satisfaction by touring area daily to inspect product quality.
  • Enforced quality and organizational standards on the sales floor, including training of other employees.
  • Provide customer service to customers on the sales floor and help assist in other departments.
  • Maintain customer friendly sales floor by ordering merchandise and ensuring all items are displayed properly.
  • Reset departments, unloaded trucks, merchandised the sales floor, and fulfilled customer service.
  • Utilized organizational skills while processing and unloading store trucks and putting freight out onto sales floor

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4. Safety Procedures

high Demand
Here's how Safety Procedures is used in Department Lead jobs:
  • Evaluated and trained sanitation personnel on safety procedures, disassemble/assembly of equipment and USDA standards.
  • Addressed and enforced safety procedures.
  • Coordinate and arrange people, give instructions, prioritize activities, quality control on products, resolve problems, safety procedures,
  • Remove nail ends utilizing machine saw, Verify that all repair jobs are completed properly ensure all safety procedures are followed.
  • Trained employees across departments in various subject matters: Safety procedures, product handling, SPC (Statistical Process Control).
  • Planned and implemented safety procedures and policies for various ride locations, ensuring team members were aware of procedures and policies
  • Created loss prevention, security and safety procedures which help reduce shortage.
  • Follow proper Tire Shop and general safety procedures and standards.
  • Enforced use of proper safety procedures and equipment.
  • Generate cash related documents and account reports.Ensure cash associates follow accounting policies, safety procedures and customer service standards.
  • Follow OSHA compliance standards Maintain consistency on injection yields Delegating tasks among department team members Implicating food safety procedures.

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5. Inventory Control

high Demand
Here's how Inventory Control is used in Department Lead jobs:
  • Partnered with entire store management team to transform an unprofitable store and return to profitability through staff development and cost/inventory controls.
  • Provided direct support to Manager, with associated responsibilities including inventory control, machine operation and manufacturing custom metal trim.
  • Managed inventory control processed, including overseeing risk mitigation, investigation looses, and monitoring the physical security system.
  • Processed and accurately released pick tickets from proprietary inventory control system.
  • Maintain signage for two departments utilizing inventory control equipment.
  • Processed customer transactions and handled cash and inventory control.
  • Purchased material maintained inventory control on a daily basis.
  • Received official recognition for outstanding accuracy in inventory control.
  • Maintained inventory control of customer and outlying divisions.
  • Worked closely with scheduling inventory control and purchasing.
  • Involved in shipping/receiving and inventory control.
  • Provided inventory control by processing freight.
  • Maintain accurate records for inventory control.
  • Ordered inventory and inventory control.
  • Work with customers to help resolve any issues as well as working with inventory control, loss management and sales personnel.
  • Conduct daily production meetings, monthly schedule, organized weekly teams, inventory control and motivation of strategic team work.
  • Provided leadership, coaching and training for 20-30 associates in customer service, merchandising, sales development and inventory control.
  • Ordered inventory weekly, performed inventory control monthly; Focused on sales and growth and exceeded all sales/profit goals set.
  • Conduct budgeting, purchasing, payroll, and inventory control, following set policies, standards and procedures.
  • Inventory Control, receiving materials into stock, Cycle count of materials, Shipping to vendors and customers.

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6. Sales Goals

high Demand
Here's how Sales Goals is used in Department Lead jobs:
  • Ensured daily, weekly, monthly ($20-30K) sales goals were met by using various retail marketing techniques.
  • Applied knowledge of film, music, and books to increase traffic and exceed sales goals above the company average.
  • Maintained Sales Goals and ordered the necessary wine and beer needed each week while staying within budget.
  • Lead the department in the sale of product warranties and exceeded team sales goals by 18%.
  • Exceeded personal sales goals for every quarter plus received bell ringers and credit card awards.
  • Reached out to local businesses to meet and exceed sales goals and promote technology-education packages.
  • Created and implemented monthly action plans to exceed sales goals for over thirty brands.
  • Take part in district conference calls concerning upcoming events, promotions and sales goals.
  • Follow management and company directives to achieve customer service and sales goals.
  • Set sales and current promotions, and increase our sales goals.
  • Motivated teammates daily to meet sales goals and complete store projects.
  • Meet and exceed monthly sales goals for the Environmental Product Line.
  • Exceeded personal sales goals for every quarters in a row.
  • Worked directly with departments and managers to achieve sales goals.
  • Contributed to a team effort of daily sales goals.
  • Trained and developed associates to meet company sales goals.
  • Achieved top sales goals in marketing credit account sales.
  • Trained sales associates on department standards and sales goals.
  • Drive department sales to meet monthly sales goals.
  • Set and helped achieve daily sales goals.

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7. Loss Prevention

high Demand
Here's how Loss Prevention is used in Department Lead jobs:
  • Maintain inventory for assigned departments based off Loss Prevention Standards.
  • Implemented Loss Prevention procedures and maintained accurate inventory levels.
  • Assisted with opening/closing procedures along with Loss Prevention operations
  • Protect company assets by adhering to all inventory and loss prevention standards; properly completing weekly cycle counts and inventories.
  • Retail Sales, Customer Service, Merchandising, Management, Price Analyzing, Visual displays, Loss Prevention, Inventory,
  • Prevented the loss of thousands of dollars in company assets by attention to detail with loss prevention.
  • Handled loss prevention, inventory, planning, ordering, restocking and cashiering of electronics department.
  • Managed set up of product and weekly promotions, stock maintenance/inventory, and loss prevention.
  • Supported with merchandise flow and freight process, inventory control, and loss prevention.
  • Received shipments and inventory, loss prevention, store security, safe count.
  • Excelled at keeping loss prevention to a low level across various departments.
  • Conducted weekly audits to ensure loss prevention was at a minimum.
  • Assisted in loss prevention and other office duties as needed.
  • Cashier help with customer service, Loss prevention.
  • Use training in Loss Prevention to combat Shrink.
  • Assisted loss prevention department in store theft prevention.
  • Handled final customer transactions and loss prevention.
  • Head of Operations and Loss Prevention.
  • reviewed negative reports and updated counts via computer and report to loss prevention on major concerns on those reports.
  • Provide customer support, cash handlings, Loss prevention, and work with employees to create Goals.

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8. Data Entry

high Demand
Here's how Data Entry is used in Department Lead jobs:
  • Assisted on projects involving research, data entry, materials management/distribution and results tracking of long-distance learning programs.
  • Store operations included telephone support, data entry, cash accountability, daily financial reports and inventory.
  • Performed daily data entry tasks and generated reports for management.
  • Conducted data entry and performed store inventory.
  • Assisted on projects involving research, data entry, distribution and tracking of computer equipment used in nationwide training programs.
  • Supervised 16 employees, making sure data entry and SRO's were generated and parts procured immediately (JIT).
  • Performed a variety of administrative duties; data entry, file organization, and shipment of manuals to customers.
  • Performed various administrative duties including data entry, scheduling, supply management, and training of new employees.
  • Performed data entry, filed reports, processed specimens, problem solving and new employee training.
  • Assigned co-worker's tasks, data entry, enter purchase orders into system.
  • Developed and maintained spreadsheets and tracking logs for data entry activities.
  • Worked as a Data Entry Operator in Imaging Department.
  • Provide training and delegate work to data entry operators.
  • General clerical duties including answering the phone and data entry
  • Worked with Oracle system for receiving data entry.
  • Assisted with data entry and some clerical duties.
  • Led collections data entry department.
  • Processed layaways, data entry, handled ordering, receiving, merchandise, loading and unloading of supply trucks.
  • Applied written communications skills when using various Microsoft Office 2003 software; Data entry using Silverlab Software.
  • worked closely with social workers billing department data entry Payment and insurance processing, data entry.

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9. Product Knowledge

high Demand
Here's how Product Knowledge is used in Department Lead jobs:
  • Provided a customer friendly environment which included greeting and acknowledging every customer, maintained outstanding standard, solid product knowledge.
  • Provided excellent customer service through evolving product knowledge and energetic demeanor.
  • Accommodated customer needs quickly and efficiently with thorough product knowledge.
  • Maintained professional and courteous customer service with superior product knowledge
  • Provided product knowledge and recommendations to customer.
  • Created product knowledge binders * Trained and developed my peers on coaching methods * Hired, trained and developed a new staff
  • Trained team members on critical company skills: customer friendliness, product knowledge and customer acquaintance increasing overall sales.
  • Train associates on product knowledge, store operations, performance goals, loss prevention and merchandise presentation.
  • Trained Hardware department associate, with monthly course updates in product knowledge, and Cross department training.
  • Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge.
  • Set up corporate mandated sales displays and created sales displays based on depth of product knowledge.
  • Present my product knowledge to the customers in order to help them meet their needs.
  • Coached sales consultants to ensure a high level of product knowledge and sales proficiency.
  • Maintain up to date product knowledge on a vast array of brands and vendors.
  • Exhibited exceptional customer service to new and existing guests by offering great product knowledge.
  • Attended meetings and worked hand in hand with Vendors about product knowledge and opportunity.
  • Drive sales through special events, merchandising, product knowledge and customer engagement.
  • Coach and train sales team associates on exceptional sales performances and product knowledge.
  • Train new hires on commission based sales, store policies and product knowledge.
  • Generated sales through product knowledge, visual merchandising and excellent customer service skills.

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10. CNC

high Demand
Here's how CNC is used in Department Lead jobs:
  • Set Up and Proved Out New CNC Projects and Trained Set Up Operators in First Piece Inspection.
  • Run a CNC plasma torch machine and work in other departments as needed for workload.
  • Implemented new production systems while coordinating the processing of material on CNC drilling machines.
  • Qualified PCB vendors and set the manufacturing and material standards for CNC work orders.
  • Set up and operate CNC lathes and millers for 2nd shift production runs.
  • Set up and ran one CNC lathe and two manual lathe machines.
  • Train production personnel and be responsible for CNC department production quality control.
  • Operate CNC plasma/gas burn table as needed to meet production demands.
  • Increased Throughput and CNC Sales by Reprocessing Existing CNC Programs.
  • Manage 2 shifts of CNC Operators and CNC Set-Up Personnel.
  • Write complete manual CNC programs for mills as needed.
  • Operated CNC routing machine for production of signage.
  • Programmed and test run CNC Haas machine.
  • Run two different CNC's.
  • Programmed, setup, operated and repaired while I oversaw all CNC and manual operated equipment for the CNC
  • Have proficient experience on Blanchard grinders, cnc chevalier grinders, vertical mills.
  • Set up and operated CNC lathes and mills Trained and assisted operators
  • Operate and program CNC, beam saw, and edgebanders.
  • Worked with Quality to design more accurate CNC Inspection Gages.
  • Operate Hitachi and Excellon CNC drill machines.

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11. Men

high Demand
Here's how Men is used in Department Lead jobs:
  • Develop and maintain process improvements; setting detailed requirements from internal and external specifications and implementing new training procedures and products.
  • Involved in negotiations of requirements and represented customer interests and issues effectively * Developed a database for previously implanted legacy devices.
  • Invoiced and notified customers upon completion of projects and accepted payments upon pick-up/delivery while maintaining detailed internal records on projects.
  • Performed regular ongoing management reporting that clearly communicated operational and financial performance of the department.
  • Assessed alternative payment methods in China to determine applicability for the American market.
  • Develop a quality first attitude with training, continuous improvement and positive reinforcement.
  • Implemented safety and quality procedures, documenting safety and quality controls and checks.
  • Performed infusions of the study medication with responsibilities in overseeing the pharmacy department.
  • Color coding material according to company standard to ensure proper warehouse placement.
  • Worked closely with management team to discuss departmental challenges and possible resolutions.
  • Assumed full responsibility for department management duties when department manager is absent.
  • Administer monthly one-on-one reviews to discuss employee's efficiency and quality attainments.
  • Facilitated leadership development among the leaders by scheduling monthly training sessions.
  • Analyzed departmental sales numbers to provide recommendations on achieving set goals.
  • Maintained department including routine maintenance of machines, stocking and merchandising.
  • Organized and managed inventory and communication with the Purchasing department.
  • Negotiated and processed payments according to policy limits and guidelines.
  • Suggested cross-department initiatives to develop and pursue cost reduction programs.
  • Supported department manager in all aspects of departmental functions.
  • Completed reports for upper management to track productivity.

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12. Setup

high Demand
Here's how Setup is used in Department Lead jobs:
  • Assisted retail floor management in setup and organization of merchandise displays.
  • Supervised 15 operators, 2 setup personnel and 1 forklift driver in a fast paced steel fabrication department.
  • Oversee setup, progression, quality control, and delivery of projects.
  • Install and setup 2 domain controllers 1 primary other backup.
  • Minimized cycle times through setup points and tool path efficiency.
  • Perform setup and changeover of wire cut off machines.
  • Operated a laser etcher, setup and operated.
  • Involved in numerous new store and remodel setups
  • Recognized by management for innovating aisle setup by using price and popularity to ensure that merchandise would be sold more effectively.
  • Assist with machine setup Ensure parts are made to engineering blue prints by using precision measuring tools, caliper, micrometer etc
  • Conducted hardware/software updates on pre-sold computer systems before shipping, assisted clients in network setup via phone.
  • Established client base and call back program to provide sales of new software and setup maintenance service.
  • assisted with setup, ongoing maintenance and training of Radio Frequency (RF) scanner based system.
  • Monitored and tracked weekly goals for the Department Reorganized production setups, which increased efficiency.
  • Coordinate and Organized and setup to make sure robots areworking correctly.
  • Trained new employees to setup, operate and inspect parts.
  • Checked equipment setups, and operated Landis threading machines.
  • Install and setup dual Archestra galaxies on same domain.
  • assist department employees as needed with setups.
  • Merchandised stock, setup displays, and strategized departmentcomposition.

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13. Staff Members

high Demand
Here's how Staff Members is used in Department Lead jobs:
  • Delegated work duties to individual staff members
  • Assisted with transition to E-funds Minnesota office including 3 trips to train new staff members and providing with a training manuals.
  • Provide management support as department lead for five staff members handling documentation and record keeping, annual training reports and evaluation.
  • Required to professionally interact with consumers as well as other staff members, whether on the phone or in person.
  • Managed staff of 5; created monthly staff schedule, supervised and delegated tasks daily to appropriate staff members.
  • Coached and Mentored 10-80 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Manage payroll functions, approve time off, monitor attendance & organize the proper scheduling of staff members.
  • Supervised the training of field auditors and internal reviewers with 10 direct reports and 90 overall staff members.
  • Created a training center for Great Western Bank staff members and personally trained 6 employees at a time.
  • Maintained work schedule for all staff members to ensure complete coverage of all shifts.
  • Acted as resource person for staff members and providers in absence of nurse manager.
  • Supervised and developed a team of six sales staff members to perform professional installs.
  • Oversee the operations of 8 staff members in a plastic injection molding environment.
  • Distributed mail and messages to staff members at regular intervals throughout the day.
  • Supervised a total of four staff members working in the Men's Department.
  • Assist in managing the workload of all staff members of the department.
  • Manage 4 to 6 golf staff members, depending on the season.
  • Assisted in training all new clerical staff members in the department.
  • Led the training of staff members with different capabilities and experience.
  • Instructed, motivated and evaluated team of six staff members.

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14. Company Policies

high Demand
Here's how Company Policies is used in Department Lead jobs:
  • Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
  • Assist opening and closing the store with a manager, detail oriented with strong organizational skills also understanding the company policies.
  • Monitored the operation of all equipment, safety, security and housekeeping of the area; ensured company policies are followed.
  • Used problem solving skills to handle customer discrepancies in ways that addressed customer needs while adhering to company policies.
  • Served on safety committee, working to update company policies and make the work environment safer and more efficient.
  • Assisted the store Manager and Assistant Manager in supervising all store personnel in accordance with company policies and standards.
  • Trained new employees to manage day to day store operations by ensuring all company policies and procedures were followed.
  • Educated employees of the details pertaining to duties and responsibilities, compensation, state laws and company policies.
  • Supervised and mentored a team of 5, ensuring adherence to company policies and procedures.
  • Make sure all department and company policies and procedures are up to date and accurate.
  • Trained new and existing employees on company policies and their job functions.
  • Maintained operations according to company policies and protocols at all times.
  • Supervised and trained team members in accordance with company policies.
  • Maintained all equipment & product while adhering to company policies.
  • Train newly hired personnel on accounting procedures and company policies.
  • Maintained the company Policies and Procedures Manual.
  • Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures.

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15. New Associates

average Demand
Here's how New Associates is used in Department Lead jobs:
  • Co-managed 40 merchandise operations associates and was responsible for scheduling, training of new associates, and day-to-day supervision.
  • Inventory, Monthly Audits, Stocking, POG's, Scheduling, Training new associates for deli and bakery.
  • Created new training for external business hires and created training development plans to successfully on-board those new associates.
  • Assist in acclimating new associates on store procedures, policies, and general operations of their department.
  • Trained new associates and lead department in recovery efforts, inventory control and ad set procedures.
  • Train new associates through shadow shifts (trainee follows trainer around for a shift).
  • Trained new associates on assembly lines in two departments.
  • Trained new associates on policies, standards and procedures.
  • Trained new associates on job functions and procedures.
  • Trained new associates in all of those areas.
  • Trained new associates on department standards and software.
  • Train new associates for register and floor duties.
  • Trained new associates on register and closing procedures.
  • Trained new associates with store procedures.
  • Train new associates, order and restock freight, unload trucks and unbox shipments, sort freight into departments and categories.
  • Organize departments by following floor plans, filling merchandise, cleaning racks and fitting room Train new Associates
  • Worked on Salvage Dock; oversaw the onboarding and training of new associates.
  • Trained new associates to adhere to Kohls Best Practice standards.
  • Trained new associates on the floor for the ladies department.
  • Assist with training new new associates.

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16. Daily Operations

average Demand
Here's how Daily Operations is used in Department Lead jobs:
  • Supervised daily operations, coordinated distribution of replacement personnel and advised senior leadership on technical considerations affecting equipment and systems.
  • Directed daily operations, records management, personnel administrative actions, training management, accountability, and readiness of staff.
  • Inventory reagents and lab supplies to ensure uninterrupted daily operations.
  • Handled customers inquire and manage daily operations.
  • Assisted department manager in daily operations.
  • Direct the daily operations of a global cross-dock account including the coordination of all incoming and outgoing freight.
  • Managed and executed daily operations for the Health and Beauty Department of this $50 Billion Corporation.
  • Led six artists in daily operations, including work flow, problem solving and resource allocation.
  • Job description: Over see the daily operations of the battery department and equipment check out.
  • Motivated, organized and directed employees in daily operations and product flow.
  • Entrusted to manage daily operations of thirty employees in Supervisors absence.
  • Assisted Department Manager with daily operations of Health & Beauty Department.
  • Directed the daily operations of $10+ million footwear department.
  • Train new employees on warehouse machinery use and daily operations.
  • Maintained smooth daily operations, and customer service.
  • Assisted associates when problems arose in daily operations.
  • Oversee the daily operations of the shipping department.
  • Executed daily operations of the UV Line.
  • Maintain clean and safe plant daily operations.
  • Organized and updated files Executed daily operations of sanitation.

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17. Pallet Jack

average Demand
Here's how Pallet Jack is used in Department Lead jobs:
  • Route items to necessary departments, operated forklift, cherry picker, and pallet jack to move items to designated locations.
  • Moved materials to and from department, production areas and loading docks using pallet jack, man lift, or forklift.
  • Load and unload merchandise trucks and distribute within warehouse utilizing forklifts and pallet jacks as needed.
  • Unloaded inventory trucks using pallet jacket and hand truck; lifting up to 60 lbs.
  • Operated forklift, reach truck, and pallet jacks to perform daily work duties.
  • Worked in the shipping and receiving area with motorized pallet jacks and forklifts.
  • Loaded and unloaded trucks with thousands of units using forklift and pallet jacks.
  • Operated forklifts and pallet jacks, in loading and unloading supplies and equipment.
  • Experience with a pallet jack and basic knowledge of a forklift.
  • Use of fork lift, electric pallet jack.and sky lift.
  • Used and maintained pallet jacks and fork lifts.
  • Operate fork lifts and electric pallet jacks.
  • Operated a forklift and pallet jacks.
  • use dry ice, pallet jack, make sure the entire plants knives were sharp and not damaged twice a night.
  • Certified to use forklifts, cherry pickers, pallet jacks, RF handhelds
  • Use of Votator systems and ammonia cooling Use of electric forklift, pallet jack, pallet lift, and skyjack.
  • Move iron bins, using equipment such as forklifts and electric pallet jack Rewrap soiled or broken parcels.
  • Use of a pallet jack,rmu and o-run a register.
  • Stocked shelves and conditioned all the aisles I workedSkills Usedpallet jack
  • used rf scanner, pallet Jacks, as well as ms word, and excel.

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18. Customer Complaints

average Demand
Here's how Customer Complaints is used in Department Lead jobs:
  • Provided customer service including identifying and resolving customer complaints, along with building relationships with customers through follow-ups.
  • Instituted procedures resulting in increased customer satisfaction resulting in a 97% reduction of monthly customer complaints.
  • Resolve customer complaints regarding worker performances or services rendered.
  • Resolved customer complaints to ensure excellent customer satisfaction.
  • Assist assistant manager in various task including, cash office duties, overriding sales, and assisting customer complaints.
  • Reduced average weekly returns backlog by 80% within five months, virtually eliminating customer complaints.
  • Acknowledged for having great customer service skills and the ability to resolve customer complaints.
  • Resolved customer complaints and concerns by ensuring that the customer is fully satisfied.
  • Received and resolved Customer complaints and concerns and requests for assistance.
  • Handled all customer complaints when associates aren't able to.
  • Listened to customer complaints and solved the issues.
  • Resolved any customer complaints in a timely manner to insure customer satisfaction.
  • Handled customer complaints and sensitive employee related issues in a professional manner.
  • Handled customer complaints in an efficient manner to ensure a onetime resolution.
  • Handled customer complaints or requests in a proactive manner.
  • Level and stock store ; intake of inventory Oversight of department employees ; Attend to customer complaints Order inventory & manage billing
  • Trained new hire employees New product advertising/ordering/inventory Prepared employee schedules Administered solutions to customer complaints Provided prompt and courteous customer service
  • Direct employee tasks Recommend products based on customers Resolve customer complaints efficiently Perform nightly closing paperwork and procedures Train employees

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19. Company Standards

average Demand
Here's how Company Standards is used in Department Lead jobs:
  • Maintain company standards for operational excellence using six sigma principles.
  • Ensured staff met/exceeded company standards/goals.
  • Lead others with actions in all areas including punctuality, positive attitude, exceeding company standards, and efficiency
  • Work with other departments to ensure that the flow of merchandise are steady and meets company standards.
  • Train and coordinate training for new department employees and ensure that employees are performing to company standards.
  • Review existing procedures and provide feedback to ensure they are aligned with company standards and regulation.
  • Maintain shelf standards according to company standards to maintain full distribution a display of product.
  • Stock merchandise in an organized and time efficient manner to meet company standards and guidelines.
  • Inspected work in progress to verify consistency of staff's quality work with company standards.
  • Closed the store at night following all standard set forth my the company standards.
  • Trained new employees on company standards and familiarized them with daily processes and procedures.
  • Verify that paperwork and parts meet company standards prior to moving to final inspection.
  • Audit and organize firearm paperwork to comply with ATF and company standards.
  • Supervised employees to make sure all work was completed to company standards.
  • Inspect and execute department moves to make compliant with company standards.
  • Place product orders, maintain departments in line with company standards.
  • Followed up with all markdowns and complaisance of company standards.
  • Train booksellers on Integrated Store Operations and other company standards.
  • Reviewed Support staffs work so it meets company standards.
  • Maintained regulations according to HIPPA and company standards.

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20. Inventory Management

average Demand
Here's how Inventory Management is used in Department Lead jobs:
  • Streamlined operational infrastructure and directed cross-functional teams including inventory management, invoicing and systems compliance, ensuring department efficiency and productivity.
  • Assisted in managerial duties including forecasting sales goals, inventory management, effectively managing business costs, and ordering product.
  • Resolved inventory discrepancies and ensure data integrity of inventory management and quality systems ensuring 97% accuracy.
  • Analyzed and managed inventory using Counterpoint (Inventory Management System).
  • Train and supervise new hires regarding inventory management and department operations.
  • Inventory management Provide support across various departments and throughout the company.
  • Scheduled meetings, implement new product schedules, inventory management/control.
  • Operate inventory management/replenishment (Business Planning and Control System).
  • Ensured data integrity of inventory management and quality systems.
  • Utilized production/inventory management software including SAP APO.
  • Assist with departmental inventory management.
  • Inventory Management, Sales & Promotions, Development & Training, Store Recovery, Product Demonstrations, Current & Relevant
  • Make sure that all items are accounted for and correctly logged within our inventory management system.
  • Worked with warehouse to oversee inventory management & scheduling to ensure on time deliveries.
  • Developed KPI's for inventory management and JIT replenishment of 5 distribution centers.
  • Inventory Management: audit and order inventory to meet sales volume.
  • Inventory: Assisted in the inventory management projects.
  • Cycle count, Problem solving, inventory management.
  • Created a Gun Vault Inventory management system.
  • Coordinated JIT delivery schedules and strict inventory controls to promote and explore efficiencies in inventory management.

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21. Daily Tasks

average Demand
Here's how Daily Tasks is used in Department Lead jobs:
  • Managed outside education verification to outside agencies while completing normal daily tasks.
  • Prioritized daily tasks to maximize department and team functionality.
  • Assisted managers with management operations and daily tasks.
  • Assign duties as needed to maintain inventory, run equipment tests, and other daily tasks.
  • Lead, motivate and empower staff at their daily tasks to improve their performances.
  • Assist insurance and escrow specialist with questions or concerns on loans and daily tasks.
  • Maintained schedules, delegated daily tasks as well as preparing for future projects.
  • Optimized time and was able to efficiently complete daily tasks with quality results.
  • Direct a group of eight with daily tasks and cross training.
  • Lead production employees on daily tasks and worked employees through conflicts.
  • Used motivational skills to encourage team to execute daily tasks.
  • Trained new hires on daily tasks and job procedures.
  • Monitored other employees and assign daily tasks for each.
  • Trained and led production team on daily tasks.
  • Instruct associates on daily tasks and customer service.
  • Direct other employees of there daily tasks.
  • Assigned daily tasks and duties to staff.
  • Assisted with completing daily tasks.
  • Assigned sales associates daily tasks.
  • Plan daily tasks for the day to meet ship dates !

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22. Troubleshoot

average Demand
Here's how Troubleshoot is used in Department Lead jobs:
  • Researched and evaluated new software updates, managed installations and applied applicable troubleshooting to minimize disruption of production.
  • Traveled to customers' locations to preform upgrades to machines and troubleshoot issues not repairable over telecommunications.
  • Maintained laboratory instruments to ensure proper working order and troubleshoot malfunctions when needed.
  • Performed electronic and mechanical troubleshooting services related to high volume manufacturing facility.
  • Collaborated with departments to troubleshoot financial discrepancies and conduct internal audits.
  • Provided personable, informative, professional customer service/ troubleshooting.
  • Performed troubleshooting and oversaw improvements to the machines.
  • Encourage team collaboration for training and troubleshooting.
  • Performed all maintenance and troubleshooting of equipment.
  • Evaluate and resolve calibrating and troubleshooting problems.
  • Experienced in dissolving and testing metal samples for ICP/DCP and AAGF analysis as well as method development, maintenance and troubleshooting.
  • Offered various planning, arrangement and supervision for helping the staff perform various production work as well as other troubleshooting activities.
  • Assisted in education for technicians on proper technique and positioning of radiology images as well as troubleshooting the machine and software
  • Reduced CNC Scrap Rate from 23% to Troubleshoot and find Root Cause of the historically high Production Scrap Rate.
  • Maintain, repair, troubleshoot and modify (upgrade) of stamping machines and welders and related equipment.
  • Performed diagnostics & troubleshooting of system issues, documented help desk tickets/resolutions, & maintained equipment inventory lists.
  • Evaluate the most cost effective course for system repair or replacement Troubleshoot and diagnose burn / imaging failures
  • Provide technicians with clear guidance on troubleshooting and repair efforts, ensuring high standards were maintained.
  • Gained a greater knowledge for the proprietary tools used by development through extensive use and troubleshooting.
  • Assisted graphic artist in Photo Shop application, troubleshooting to save time on future projects.

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23. Customer Orders

average Demand
Here's how Customer Orders is used in Department Lead jobs:
  • Work with shipping and receiving departments daily loading/unloading trucks and coordinating customer orders
  • Coordinate outbound movement of traffic/transportation for customer orders worldwide.
  • Organized and prioritized daily customer orders.
  • Filled customer orders as necessary.
  • Promoted to Department Lead in 2011 2004-2010 Food Services of American Kent, WA Order Selector/Freezer Order selection for outgoing customer orders
  • Operate various - sit down, upright, cherry picker, forklifts for picking customer orders as required.
  • Review and analyze pricing from vendors, customer orders, shop floor orders, and receiving.
  • Order selection of incoming outgoing customer orders, oversight in all aspects of department operations.
  • Obtained quotes from vendors and coordinated with purchasing department to buy items for customer orders.
  • Maintained Final Build area with continued continuity of supply to support all customer orders.
  • Distribute customer orders/schedules to each department and follow through from start to finish.
  • Reviewed and fulfilled customer orders while adhering to best practices for minimal damage.
  • Followed up on incomplete customer orders, sales, or installs.
  • Verified customer orders and shipments within five states.
  • Fulfilled customer orders coding specific component identification and per packing requirements Maintained daily inventory and cycle counts as needed
  • Key holder Assist Sales Reps keying and updating customer orders.
  • handled customer orders both over phone and through email.
  • Handled end processing of customer orders including but not limiting to hand loading vechiles.Recommended merchandise based on customer needs.
  • Lead to multiple departments after 3 weeks of employment Manufactured swimming pool parts Filled customer orders for shipment
  • Lead department in effective processing of customer orders to ensure highest quality of service is maintained.

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24. Phone Calls

average Demand
Here's how Phone Calls is used in Department Lead jobs:
  • Act as public face to the office, receiving all telephone calls and in-person appointments, questions, and problems.
  • Attend to customer needs through email, directed phone calls and in face to face interaction.
  • Balance and prioritize all incoming faxes, emails and phone calls from other physicians offices.
  • Answered customer phone calls to provide service orders and new sign orders.
  • Maintained up-to-date records at all times of phone calls and orders entered.
  • Provide prompt customer service-answer phone calls and direct to proper departments.
  • Direct telephone calls and inquiries to their destinations.
  • Answered phone calls and any questions customers had.
  • Interacted with clients and fielded inbound phone calls
  • Answer phone calls and in-store pages
  • Answer customer service phone calls.
  • Greet patients/check out patients efficiently Answer phone calls Treatment plan presentation Leader of specialty department: (Oral Surgery and Endodontics)

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25. Special Orders

average Demand
Here's how Special Orders is used in Department Lead jobs:
  • Helped set up store including floor layout, sold and organized products, placed special orders for customer and vendors.
  • Processed customer purchases, special orders, and returns; handling over 5,000 dollars during peak season.
  • Ensured on time delivery of finished product, and also packaged special orders for European customers.
  • Interfaced with vendors concerning pricing, availability, damaged products, buy-backs, and special orders.
  • Used computers to check the inventory at other stores for my stock or customer special orders.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited special orders.
  • Meet department's production objectives and handle special orders, delivery services and inventory tracking.
  • Supervised all 4 employees in the Special Orders Department in handling customer service relations.
  • Handled customer returns, purchases, and special orders for corporate customers.
  • Worked front end and processed returns, exchanges, and special orders.
  • Fulfilled special orders and obtained items from other stores if necessary.
  • Research and place special orders for the company and customers.
  • Processed credit card accounts, special orders and customer returns.
  • Fulfilled special orders for customers directly and through email.
  • Assist customers with request for special orders.
  • Pulled special orders, palletized and loaded onto truck with forklifts.
  • Blueprint and material takeoffs * Processed special orders and deliveries.
  • Coordinated the expediting of special orders for millworks.
  • Work duty list for employees Approve clothing returns Special Orders Transfers from other stores Create clothing displays to catch customers' eyes
  • Merchandised,unloaded daily trucks,placed special orders,assisted customers,cashiered,initiated weekly price changes.

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26. Osha

average Demand
Here's how Osha is used in Department Lead jobs:
  • Comply with all OSHA and MSDS Standards, and all Company work rules, policies and procedures
  • Completed Team Member and Guest accident reports as necessary as well as OSHA logs.
  • Operated a Fork Lift complying with OSHA regulations receiving and transporting raw materials.
  • Maintained safe and secure working environment per facility and OSHA standards.
  • Completed OSHA safety training to ensure staff and customer safety.
  • Operated facility in compliance within OSHA and DOT standards.
  • Followed OSHA Health and Safety rules and regulations.
  • Completed (10) TOSHA training.
  • Insured store decals, staff and equipment met Subway and OSHAstandards and excelled on all audits.
  • Monitor Surveillance via digital camera systems Safety Coordinator and enforced OSHA regulations by state law including hazmat chemicals.
  • Coordinate Nuclear/Production Departments Maintain daily production reports Manage Nuclear team employees OSHA General Industry Safety and Health Training

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27. POS

average Demand
Here's how POS is used in Department Lead jobs:
  • Facilitate communication with students, parent volunteers, faculty and administration with engaged and positive approach promoting awareness and teamwork.
  • Supervised seven depositors and payment processors and oversaw accounting functions, weekly remittance for merchants, and bank reconciliation.
  • Communicated clearly and positively with coworkers and management to insure store needs are fulfilled and merchandise is fully stocked.
  • Provide preliminary estimates for planning purposes and detailed itemized estimates based on final plans and specifications.
  • Maintained the financial recovery process which included mailing correspondence to related agencies and posting payments.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service environment.
  • Involved in student extra-curricular activities whenever possible, for example fundraisers and event planning.
  • Coordinated hearings on motions with associates and opposing counsel for physical and telephonic appearances.
  • Provided excellent customer service and positive interaction with customers in a high-volume establishment.
  • Coordinated digital photography sessions and edited images for promotional and educational purposes.
  • Learned valuable skills relating to effectively communicating and maintaining positive relationships with clients
  • Provided excellent customer service by assisting customers in any way possible.
  • Position also involved inventory ordering, damage processing and employee training.
  • Received various payments transactions and completed nightly deposits with accuracy.
  • Created a positive shopping environment with industry leading customer service.
  • Position duties required creativity, organizational and leadership skills.
  • Cultivated positive and enduring relationship with parents and children.
  • Prepare disciplinary reports and special projects for departmental purpose.
  • Position involved ordering a variety of mechanical repair parts.
  • Presented resulting technical paper to international symposiums.

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28. Shoe Department

average Demand
Here's how Shoe Department is used in Department Lead jobs:
  • Maintained the men's wear and shoe department by ensuring all items were neat and in order.
  • Provided excellent customer service to customers in shoe department and entire store.
  • Shoe Department Lead, Cashier, Processing, Cash Office, Markdowns
  • Help customers make satisfied buying decisions within the shoe department.
  • Supervised 3 employees in maintaining shoe department of the store.
  • Promoted to Shoe Department Lead, supervising 4 sales associates.
  • Organize shipment for the men's shoe department.
  • Maintain cleanliness and organization for the shoe department.
  • Maintained shoe department and shoe stock room.
  • Managed all aspects of shoe department including organization, stocking, cleaning, and visual displays.
  • Organized shoe department and made sure everything was up to planogram
  • Assure shoe department is up to company standards Handled shoe department cash register open and closing Provide excellent customer service
  • Provide customers excellent customer service -Inventory control of shoe department -Provide assistance within region with store opening -Setup shoe departs across region
  • Full service shoe department lead.Phone based product retrieval from different stores.Outgoing calls for raincheck purposes.Cash system knowledge.Full circle Customer service.

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29. ISO

average Demand
Here's how ISO is used in Department Lead jobs:
  • Develop and track efficiency and efficacy of deployment with department Supervisor and communicate improvement needs to all staff.
  • Demonstrated leadership and supervisory skills to apparel associates while executing plans and strategies to grow company profit.
  • Reported directly to shift supervisors reporting shift totals, non-conforming material concerns and priority work disposition.
  • Established and maintained written supervisory procedures to supervise the activities of registered representatives and associated persons.
  • Collaborate with other Department Leads and Supervisors to develop targeted sales approaches and effective team management.
  • Coordinate with Department Leader or QA lead/supervisor personnel to resolve production floor quality/inspection related questions.
  • Team lead and acting supervisor over approximately twenty-five phone and production team members.
  • Conducted Operations/ Training Liaison duties and other initiatives in support of operations.
  • Understand root cause/corrective action and report out to production supervisor and managers.
  • Promoted from warehouse associate to warehouse department supervisor in first year.
  • Managed department priorities while exceeding goals and expectations from supervisor.
  • Followed all supervisory and administrative duties required day to day.
  • Perform supervisor duties overseeing operations of 30-person production crew.
  • Assisted with staff performance evaluations when other supervisors departed.
  • Collaborate with supervisor to update procedures and training documentation.
  • Coordinated schedules and production efforts with the Production Supervisor
  • Completed a nine-week training class for departmental supervisor.
  • Assisted supervisors and managers through all department operations.
  • Worked closely with Production Supervisor to reach monthly goals
  • Direct contact with department supervisors for maintenance scheduling.

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30. Multiple Departments

low Demand
Here's how Multiple Departments is used in Department Lead jobs:
  • Communicated effectively with multiple departments and managers to monitor inventory levels and coordinate promotional planning activities.
  • Integrated health care technology and information management systems in various locations to support multiple departments.
  • Demonstrated adaptability and flexibility by effectively working in multiple departments.
  • Conducted quarterly inventories for multiple departments.
  • Direct project sponsor interaction, communication plan implemented with multiple departments decreasing the need for any rework by 80%.
  • Worked with multiple departments and agencies to encourage corporate growth and attract, service and support franchise owners.
  • Work with multiple departments to ensure Receiving processes are smooth (Logistics, Quality, CS)
  • Cross trained in multiple departments within the entire store throughout the course of my employment.
  • Served as the department lead for jewelry and multiple departments throughout employment i.e.
  • Cross-trained in multiple departments to be a knowledge source for customers.
  • Lead daily scrums for over a year for multiple departments.
  • Cross communication with multiple departments for the business needs.
  • Maintain multiple departments throughout store while assisting guests.
  • Mentor and motivate associates in multiple departments.
  • Liaised with multiple departments including business managers and programers to develop optimal documentation.
  • Merchandised,organized and replenished inventory in multiple departments, with a focus on seasonal hardlines.

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31. Quality Standards

low Demand
Here's how Quality Standards is used in Department Lead jobs:
  • Scheduled and led hands-on Safety and Quality audits and evaluations with manufacturing to ensure adherence to quality standards and documented procedures.
  • Verify department has tools and equipment needed to complete operations as required to the specification and quality standards required.
  • Confirmed quality standards were achieved by training and directing department personnel to meet customer and industry regulations.
  • Completed legal documents on batch orders with specific ingredient proportions and quality standards.
  • Operated efficiently while maintaining the highest quality standards.
  • Ensured conformance with customer specifications and quality standards.
  • Used strong attention to detail and mechanical knowledge to monitor and maintain the highest quality standards of products throughout the run.
  • Assure quality standards and copper thickness meet company and customer expectations by manipulating cross sections of plated circuit boards.
  • Served as primary point of contact to direct teams, expedite activities and ensure adherence to quality standards.
  • Maintain all job duties in accordance with established schedules while maintaining production and quality standards.
  • Managed projects in the custom department to meet deadlines and maintain quality standards.
  • Focused on teamwork and made sure other departments were up to quality standards.
  • Produce parts that complied with quality standards set forth by customers.
  • Track and maintain quality standards of units leaving welding lines.
  • Train new technicians on grinding applications and quality standards.
  • Ensured walls were framed according to quality standards.
  • Created and ensured processing schedule eliminated bottlenecks for product to flow freely amongst machines, with stringent quality standards in mind.
  • Led a team of 7 to 8 people and inspected their work to ensure high quality standards were met.

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32. High Volume

low Demand
Here's how High Volume is used in Department Lead jobs:
  • Processed a high volume of customer inquiries via telephone regarding vehicle sale, title, and payment status.
  • Assisted high volume of students on phone and in person with applications and problem solving.
  • Excelled at high volume, fast paced cashier transactions while maintaining friendly customer service.
  • Assisted switch board department with high volume calls and vehicle inquiries.
  • Overlooked high volume transactions including tax exempt and special transactions.
  • Lead admitting department employee, high volume intense environment.
  • Delivered quality work in a high volume work environment.
  • Conducted Shipping & Receiving Met daily production quotas in a high volume fast paced environment.
  • Airbrush Crew In charge of directing the department as well as quality control of extremely high volumes of casted prosthetics.
  • Worked with customer service in returns.District ManagerSubway Ramona, CAManaged the day-to-day tactical and long-term strategic activities within threehigh volume stores.

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33. Customer Relations

low Demand
Here's how Customer Relations is used in Department Lead jobs:
  • Perform Management duties including although not limited to: store closing, customer relations, personnel management, and team building/training/supervision
  • Developed highly empathetic customer relationships and earned reputation for exceeding department goals.
  • Managed and trained other employees while maintaining superior customer relations.
  • Established and maintained strong customer relationships to effectively achieve results.
  • Trained new employees in staff-staff and staff-customer relationships and assisted in the consistent assessment of men's department finances.
  • Maximized customer relations and maintained a high level of confidentiality for reducing theft within the store.
  • Provide excellent customer service and handle customer relations in my department.
  • Maintain customer relations through inside sales.
  • Trained new associates Coached Sales Associates to further the customer relationship, grow sales and follow company policies and procedures.
  • Store Operations, Irvine, CA [ ] Responsible for employee training, development and customer relations.

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34. Cycle Counts

low Demand
Here's how Cycle Counts is used in Department Lead jobs:
  • Performed cycle counts, maintained inventory and processed data input on supply management programs.
  • Performed cycle counts and took full inventory on a monthly basis.
  • Maintain wire inventory with constant cycle counts and necessary adjustments.
  • Provided inventory analysis and cycle counts for store merchandise.
  • Perform daily cycle counts to ensure accurate inventory.
  • Perform [monthly] inventory cycle counts.
  • Maintained cycle counts throughout the department.
  • Inventory cycle counts and control.
  • Organized and supervised cycle counts.
  • Assisted in packaging and palletizing in carton area daily Preformed monthly cycle counts and year ending inventory

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35. Production Goals

low Demand
Here's how Production Goals is used in Department Lead jobs:
  • Coordinate and oversee daily production goals, quality and manufacturing costs are accountable for department production.
  • Directed resources and staffing to continuously meet or exceed production goals and deadlines for every project.
  • Partnered successfully with all departments and Company CEO to meet production goals.
  • Ensured production goals were met by monitoring the production lines for efficiency.
  • Ensured daily production goals were met by all means necessary.
  • Ensured that daily production goals were met.
  • Supervised up to fifteen employes during shift to meet or exceed production goals.
  • Coordinated team to meet production goals Coordinated product replenishment with WMS and Shipping Inventory control via audits and cycle counts

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36. Special Projects

low Demand
Here's how Special Projects is used in Department Lead jobs:
  • Coordinated special projects and assignments such as organizing and overseeing proper decontamination of equipment on a Beryllium NESHAP regulated facility.
  • Filed weekly reports Accomplishments Repeatedly Volunteered for special projects.
  • Supervised store personnel for special projects and in-store demonstrations
  • Promoted excellent high level of Customer Service by providing interaction on products and helping customers design and implement their special projects.
  • Act as the lead on special projects as assigned by upper management and implement new technologies at the Law School.
  • Participated in and led numerous special projects as assigned by the Department Manager, including two major financial projects.
  • Arrange music & provide musical selections for special projects, ministries, & other activities.
  • Delegate tasks to peoples in the department to ensure special projects are handled properly.
  • Set up displays and worked a range of special projects as needed.
  • Lead and work on special projects set by management and/or Customer.
  • Handle all the special projects for the VP of the Company.
  • Participate in recurring and special projects, including ad hoc reports.
  • Manage project workflow activities while ensuring completion of compliance deliverables on special projects.

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37. Floor Plans

low Demand
Here's how Floor Plans is used in Department Lead jobs:
  • Stocked new merchandise and executed department floor plans based on company requirements.
  • Handled all shipment and floor plans, Sales goals, Customer Service, Cashier, DisplaysFor the home department, Inventory
  • Performed major price changes to merchandise from corporate updates and adjusted floor plans to accommodate clearance merchandise.
  • Reported daily or weekly to new floor plans to maximize business profit.
  • Set floor plans according to the standards set for that month.
  • Coordinated store visual merchandising, sales and set floor plans.
  • Set up weekly advertisement promotions and drafted department floor plans.
  • Completed monthly updates to floor plans according to corporate directives.
  • Created seasonal floor plans, and adjusted to store specifics.
  • Set floor plans within the department to company standards.
  • Implemented new floor plans and visual placements of merchandise.
  • Develop and implement new floor plans and luggage collections.
  • Set multiple floor plans for assorted ad sets weekly.
  • Set game plans and floor plans according to due date.

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38. Bank Deposits

low Demand
Here's how Bank Deposits is used in Department Lead jobs:
  • Compile, complete, verify and document electronic bank deposits and balancing receipts.
  • Counted cash drawers and prepared bank deposits.
  • Assisted in gathering bank deposits.
  • Design Studio Manager responsible for merchandising, inventory, opening/closing Manager, internal/external customer service, cashier, bank deposits.
  • Reconciled bank deposits and balanced registers for this specialty retailer.
  • Supervised staff and made daily bank deposits Accomplishments Supervising others.

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39. Performance Reviews

low Demand
Here's how Performance Reviews is used in Department Lead jobs:
  • Provided input on associate performance reviews and corrective actions.
  • Reprimand/rewarded employees' /administered annual performance reviews.
  • Conduct formal performance reviews per company policy.
  • Work with associates coaching with their weekly performance reviews in order for them to meet productivity goals.
  • Conduct performance reviews and manage personnel issues that arise between performance planning activities.
  • Promoted from Sales Associate based on outstanding job performance and performance reviews.
  • Prepared and gave performance reviews to members of my department.
  • Manage performance reviews and corrective actions plans of rehab staff.
  • Conduct bi-annual performance reviews to three directs.
  • Executed annual staff performance reviews.
  • Coached sales team in monthly performance reviews to provide feedback and training to improve sales productivity.
  • Provided assistance to staff at service desk in dealing with customer issues Initiates and executes performance reviews

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40. Stock Room

low Demand
Here's how Stock Room is used in Department Lead jobs:
  • Request necessary material from the stock room daily and identify departmental supply requirements weekly.
  • Replenish items that are low on inventory and take inventory to in sure the stock room is full of supplies.
  • Move merchandise from stock room to appropriate floor location.
  • Keep the stock room clean and organized.
  • Replenish both floor merchandise and stock rooms.
  • Coordinated organizing efforts for the stock room.
  • Organize and maintain stock rooms.
  • Keep established floor stock replenished Maintain orderly stock rooms
  • cashier ,stocker ,price product, unload truck, reset for all departments,worked markdowns prepared stock rooms for inventory

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41. Different Departments

low Demand
Here's how Different Departments is used in Department Lead jobs:
  • Created Standard Operating Procedures handbooks for two different departments to assist in training new team members and clients.
  • Handled returns and purchases throughout the day, helped in different departments depending on their need.
  • Work hand in hand with different departments to solve issues, while maintaining our production goals.
  • Supervised and delegated work between 4 different departments within the service department.
  • Formulated rules and regulations that best fit different departments.
  • Qualified in five different departments in a leadership position.
  • Delegated tasks to part-time employees in different departments.
  • Scheduled and motivated different Departments to pick up freight Managed Damages/Shrink
  • Cross-trained in many different departments within the distribution center.
  • Managed several different departments in a large department store.

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42. Fedex

low Demand
Here's how Fedex is used in Department Lead jobs:
  • Ship FedEx, UPS, and International in which are identified by Corner-T, lot numbers, and serial numbers.
  • Work closely with the International Logistic Department and process exports through the internal SAP and FedEx System.
  • Shipped via UPS, USPS, and FedEx, tracked shipments to final destination.
  • Handle claims for lost or damaged freight with freight companies and UPS and FedEx.
  • Organized UPS, FedEx and Hazardous material pick-up s. -Contacted vendors concerning merchandise.
  • Generate bills of lading on line through FedEx Freight and FedEx package.
  • Processed all damaged and returned items using UPS and FedEx.
  • Used FedEx shipping for making labels for products going out.
  • Organized and implemented training of the new employees.Prepared shipments utilizing FedEx, DHL and UPS software.
  • Used WorldShip software and online process when shipping Fedex for all and domestic shipments.
  • Process outgoing and incoming freight, Fedex and UPS shipments
  • Bill of Lading for FedEx, Ups, and South Eastern Freight Use of the on call phone.

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43. Raw Materials

low Demand
Here's how Raw Materials is used in Department Lead jobs:
  • Monitor the flow of raw materials to produce a finished product within a production schedule.
  • Functioned as department leader of RTCIS- trained technicians and maintained raw materials inventory.
  • Followed daily schedule by having raw materials and paperwork prepared for processing orders.
  • Maintained and delivered raw materials to assembly line to support daily goals.
  • Assisted the Receiving Department in operating fork lifts to offload raw materials.
  • Tasked with producing 5000-7000 gallons of product from raw materials a week.
  • Monitor product flow and keep inventory of raw materials.
  • Assisted in maintaining inventory of raw materials.
  • Trained new blenders to perform assigned tasks Accurately recording raw materials for traceability.

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44. Department Staff

low Demand
Here's how Department Staff is used in Department Lead jobs:
  • Registered clients and assisted department staff in product education.
  • Implemented company initiatives with department staff members.
  • Provide supervision for day-to-day operations of 8 department staff members in accordance with set policies, and guidelines in Director absence.
  • Worked closely with department staff, educating, and motivating to meet sales goals.
  • Managed and motivated all Lodge Department staff, delegated tasks, and monitored progress.
  • Oversee Department Staff of five educators in the physical education setting of a Jr./Sr.
  • Coached and mentored new hires and department staff to be successful sales professionals.
  • Helped build a highly motivated warehouse team of over 25 well-trained department staff.
  • Monitor the daily activities of the department staff and provide needed guidance.
  • Restructured the Audio Visual Department after the department staff retired.
  • Supervised department staff of seven on two shifts.
  • Managed Art Department staff and work flow.
  • Supervised and trained children's department staff.
  • Construct a schedule for department staff weekly.
  • Schedule department staff according to workload.
  • Document Control Department Lead, & Projects Document Controller Assisted department manager with interviewing & hiring document control department staff.

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45. Entire Department

low Demand
Here's how Entire Department is used in Department Lead jobs:
  • Scheduled daily work assignments for entire department * Responsible for purchasing for department
  • Created engaging displays and organized entire department.
  • Coordinated and assisted in moving entire department from one building to another & set up department in the new building.
  • Take leadership of an entire department, including employee management and sales goals.
  • Suggested & implemented new procedures for the creation of an entire department.
  • Oversee entire Department operation to ensure superb product and customer service.
  • Maintained visually appealing and effective displays for the entire department.
  • Conducted bi-weekly quality control reports for the entire department.
  • Acted as point-man for the entire department.
  • Developed efficient workflow pattern throughout entire department.
  • leaned how to operatate all machinery in the entire department.

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46. Customer Questions

low Demand
Here's how Customer Questions is used in Department Lead jobs:
  • Answered customer questions and advised on merchandise selection.
  • Stock shelves and answer customer questions, Perform inventory of department for Year end inventory audit.
  • Served as point of contact for all customer questions, requests and returns.
  • Assisted in answering phone calls and handling customer questions.
  • Answered all customer questions regarding sales and policy Processed purchases with cash or credit card transactions Stock and recovery
  • Responded to customer questions an requests in a prompt and efficient manner.

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47. Retail Store

low Demand
Here's how Retail Store is used in Department Lead jobs:
  • Participated in launch of new product seasonally to ensure success in retail stores throughout the country.
  • Organized, stocked, cleaned, and operated retail stores within park.
  • Coordinated the display exhibits in all parts of a retail store.
  • Supplied all retail stores with necessary inventory.
  • Led a customer-focused team of associates tasked with delivering expert problem resolution services in a fast-paced retail store environment.
  • Directed and coordinated the daily cost effective/efficient operations of a national major building materials retail store and warehouse.

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48. Hand Tools

low Demand
Here's how Hand Tools is used in Department Lead jobs:
  • Operated various hand tools and other production related machinery.
  • Run wood working tools to include table saws, routers, sanders, drill presses, and various hand tools.
  • General hand tools, metal fabrication, forklift operations, heavy equipment experience, towing experience.
  • Produced custom cabinet parts using most woodworking hand tools and machines
  • Hand tools and stand drill for calipers repair.
  • Use MIG Welder, cutting torches, plasma cutters, fork lift, grinders, and all types of hand tools.

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49. Department Associates

low Demand
Here's how Department Associates is used in Department Lead jobs:
  • Provide exceptional customer service Provide efficient administrative support to 5 department associates to meet daily goals
  • Coached Department Associates, providing situation-specific feedback to promote growth and improve performance.
  • Supervised and mentored electronics department associates on store policies and sales techniques.
  • Organized and prepared service orders for department associates.
  • Scheduled and delegated work to department associates.
  • Help assist department associates with transaction difficulties.
  • Ensured proper scheduling of department associates.
  • Worked with children's department associates to ensure that inventory was shelved and accurately stocked hanged.
  • Assisted customers with needs, trained cashier, also trained other department associates.
  • Oversee that department associates understand and complete daily tasks assigned to them.
  • Provided employee training / cross training and back up department associates.
  • Assist in training department associates on maintaining inventory and stocking products.
  • Managed the time and priorities of several department associates.
  • Oversee operations and delegate tasks to department associates.
  • Assist in training fellow associates and ensures completion of compliance training of all department associates.
  • Supervised and trained electronic department associates Created and maintained sales displays Audited merchandise Provided customer service to vendors and customers
  • Maintained department standards - Trained department associates - Assisted customers with product selection - Organized and restocked store inventory

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50. Production Schedules

low Demand
Here's how Production Schedules is used in Department Lead jobs:
  • Planned and executed production schedules Ensure efficient collaboration and coordination between relevant departments including procurement, distribution, and management.
  • Established and adjusted work procedures as necessary to meet production schedules and issue information to employees regarding assigned duties.
  • Established and adjusted work procedures to meet production schedules, production quality and on time delivery.
  • Maintain Bakery Production schedules by completing an Access report and sending over to the Bakery Manager.
  • Responded to questions from customer service and other departments to maintain production schedules.
  • Review daily production schedules for changes and complete jobs by due date.
  • Prioritize production schedules, equipment efficiency, and materials supply.
  • Assigned daily tasks and motivated employees to meet production schedules.
  • Coordinate production schedules and order tooling as needed.
  • Establish production schedules and ensure work is completed in a timely manner.
  • Planned, directed, coordinated and assigned manpower to meetproduction schedules.
  • Determined suitable crewingrequirements, scheduled employees and worked with Human Resources to meet changingproduction schedules.

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20 Most Common Skill for a Department Lead

Customer Service29.6%
New Merchandise16.6%
Sales Floor12.7%
Safety Procedures9.1%
Inventory Control4.5%
Sales Goals3.2%
Loss Prevention2.3%
Data Entry2.3%

Typical Skill-Sets Required For A Department Lead

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
24.2%
24.2%
2
2
New Merchandise
New Merchandise
13.6%
13.6%
3
3
Sales Floor
Sales Floor
10.4%
10.4%
4
4
Safety Procedures
Safety Procedures
7.5%
7.5%
5
5
Inventory Control
Inventory Control
3.7%
3.7%
6
6
Sales Goals
Sales Goals
2.6%
2.6%
7
7
Loss Prevention
Loss Prevention
1.9%
1.9%
8
8
Data Entry
Data Entry
1.9%
1.9%
9
9
Product Knowledge
Product Knowledge
1.8%
1.8%
10
10
CNC
CNC
1.7%
1.7%
11
11
Men
Men
1.6%
1.6%
12
12
Setup
Setup
1.4%
1.4%
13
13
Staff Members
Staff Members
1.4%
1.4%
14
14
Company Policies
Company Policies
1.4%
1.4%
15
15
New Associates
New Associates
1.3%
1.3%
16
16
Daily Operations
Daily Operations
1.2%
1.2%
17
17
Pallet Jack
Pallet Jack
1.2%
1.2%
18
18
Customer Complaints
Customer Complaints
1%
1%
19
19
Company Standards
Company Standards
1%
1%
20
20
Inventory Management
Inventory Management
1%
1%
21
21
Daily Tasks
Daily Tasks
0.9%
0.9%
22
22
Troubleshoot
Troubleshoot
0.9%
0.9%
23
23
Customer Orders
Customer Orders
0.9%
0.9%
24
24
Phone Calls
Phone Calls
0.9%
0.9%
25
25
Special Orders
Special Orders
0.8%
0.8%
26
26
Osha
Osha
0.7%
0.7%
27
27
POS
POS
0.7%
0.7%
28
28
Shoe Department
Shoe Department
0.7%
0.7%
29
29
ISO
ISO
0.7%
0.7%
30
30
Multiple Departments
Multiple Departments
0.6%
0.6%
31
31
Quality Standards
Quality Standards
0.6%
0.6%
32
32
High Volume
High Volume
0.6%
0.6%
33
33
Customer Relations
Customer Relations
0.6%
0.6%
34
34
Cycle Counts
Cycle Counts
0.6%
0.6%
35
35
Production Goals
Production Goals
0.6%
0.6%
36
36
Special Projects
Special Projects
0.6%
0.6%
37
37
Floor Plans
Floor Plans
0.5%
0.5%
38
38
Bank Deposits
Bank Deposits
0.5%
0.5%
39
39
Performance Reviews
Performance Reviews
0.5%
0.5%
40
40
Stock Room
Stock Room
0.5%
0.5%
41
41
Different Departments
Different Departments
0.5%
0.5%
42
42
Fedex
Fedex
0.5%
0.5%
43
43
Raw Materials
Raw Materials
0.5%
0.5%
44
44
Department Staff
Department Staff
0.5%
0.5%
45
45
Entire Department
Entire Department
0.5%
0.5%
46
46
Customer Questions
Customer Questions
0.5%
0.5%
47
47
Retail Store
Retail Store
0.5%
0.5%
48
48
Hand Tools
Hand Tools
0.5%
0.5%
49
49
Department Associates
Department Associates
0.5%
0.5%
50
50
Production Schedules
Production Schedules
0.4%
0.4%

75,848 Department Lead Jobs

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