UKG Advanced Scheduler Retail Lead (Associate Manager/Manager)
Accenture 4.7
Department manager job in Des Moines, IA
We are...
We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40 industries across 120 countries and impacts millions of lives every day. We turn ideas into reality.
You are:
An experienced UKG Advanced Scheduler Retail Lead with a drive to succeed, a desire to learn, that will develop and grow our T&O UKG business.
The Work...
The UKG (Legacy Kronos) Advanced Scheduler Retail Lead works closely with teammates to ensure the maximum value of our clients' workforce management investment is achieved. Specifically, the primary objective for this role is to understand clients' current state and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. The UKG (legacy Kronos) Advanced Scheduler Retail Lead, leads large, complex workforce management strategic and implementation engagements and manages these projects to successful completion.
Job Responsibilities
+ Provides advanced-level knowledge of the UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, specifically as it relates to clients in the retail industry
+ Leads all aspects of workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support
+ Participates in and contributes to pre-sales and sales strategies
+ Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client-specific needs as necessary
+ Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation
+ Analyzes complex data or facts and summarizes and presents findings in a compelling way
+ Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients' operating environment based on practical experience, optimal outcomes and best practices
+ Provides mentorship and knowledge transfer to our consulting base
+ Attends to administrative expense tracking and time keeping duties required for billing
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need...
+ Minimum of 3 years of experience with the UKG Dimensions or Workforce Central (Legacy Kronos) Advanced Scheduler module
+ Minimum of 3 years of experience working in/with the retail industry
+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent (minimum 6 years work experience)
Bonus Points If...
+ Minimum of 5 years of experience presenting to executive-level audiences
+ Experienced in creating strategic communication pieces for executive-level audiences
+ Certified in UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, with at least 2 years of related experience
+ Ability to work on complex, fast-paced projects in a collaborative team setting
+ Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs
+ Ability to analyze complex data or facts, summarize findings, and present results in a compelling way
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $73,800 to $218,800
Cleveland $68,300 to $175,000
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maryland $73,800 to $189,000Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York/New Jersey $68,300 to $218,800
Washington $78,500 to $201,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$78.5k-201.3k yearly 7d ago
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Store Manager in Training
O'Reilly Auto Parts 4.3
Department manager job in Des Moines, IA
Assist store manager in areas of sales, appearance, and overall operations of store. Objective is to receive hands on training preparing manager in training for a management position in another store or future location.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Supervise the professional and retail operations of store and team members involved. A. Professional - All delivery and installer service specialists B. Retail - All parts and merchandising specialists
Responsible for supervising work performed by all team members assigned to store/HUB store. Working jointly with district manager and store manager in recruiting, testing, hiring, evaluating, promoting, disciplining and discharging team members under his/her supervision. Communicate all information contained in Team Weekly and monthly store managers' meetings to all team members.
Train new team members assigned to him or her. Handle team member performance evaluations and recommend pay increases for these individuals.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
Support store manager by working with the assistant management team ensuring safety compliance and that all team members receive appropriate training in all areas. Monitoring/reinforcement of safety expectations.
Make sales calls with/without store manager. May be assigned a schedule for making weekly customer calls.
Support store manager in area of store operations as assigned.
Responsible for the maintenance of delivery fleet and maintain records for each vehicle. Ensure staff is keeping store/HUB store neat, clean and organized at all times Electronic scheduling, clocking, and payroll. Learn to utilize the electronic scheduling and timekeeping system and the payroll entry functions.
Learn to manage key components of gross profit. Monitor professional customer returns for core and warranty abuse. Review competitive price matches and price overrides for proper use. Review individual team member productivity and KPI dashboard daily. Review monthly P&L statement with store manager and discuss areas of opportunity.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High School Diploma
Excellent interpersonal and leadership skills
Must complete Assistant Manager Certification, Sales Specialist Training, and Manager Development Program
Ability to read and match numerical/alpha characters quickly and accurately
Knowledge of automotive parts, equipment and systems
Desired:
O'Reilly store and/or distribution center experience
Completed O'Reilly management training program
Advanced computer skills
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
* Competitive Wages & Paid Time Off
* Stock Purchase Plan & 401k with Employer Contributions Starting Day One
* Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
* Team Member Health/Wellbeing Programs
* Tuition Educational Assistance Programs
* Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ******************* or call ************** option , and provide your requested accommodation, and position details.
$28k-37k yearly est. 8d ago
Scheduling & Nursing Support Manager (82368)
Pivotal Health Care
Department manager job in West Des Moines, IA
Cedar Ridge Village is an innovative, beautiful, 5 star, boutique style senior living community. Our mission is simple: to enrich the lives of our residents through purpose, passion & joy in life! Our Community offers several levels of living including: independent living, assisted living, short-term rehab, and long-term care.
In addition to our commitment to provide quality care to our residents, we are also committed to providing a great work environment for our Team Members.
Benefits: We value and are grateful for our Team Members. Below is a snapshot of our benefits to foster health and happiness for our team:
Health, Dental, & Vision Care Plans with company cost share (full-time only)
Company paid Employee Assistance Program (EAP) that includes counseling sessions for Team Members and their Family.
401(k) with company match
PTO
Holiday Premium Pay
Volunteer Time Off
Competitive Wages & Shift Differentials
Referral Bonus
Service Award Bonus
Career Path Development
Tuition Assistance & Certification Course Payment
Fun & engaging team environment
If you're in search of a family based organization with a culture of care and you have a passion for seniors - keep reading!
Role:
We are seeking a dedicated Scheduling and Nursing Support Manager to join our team! The Scheduling and Nursing Support Manager is responsible for leading, coaching and guiding a team of nurse aides as well as overseeing the scheduling for all nursing staff. The Scheduling and Nursing Support Manager will also be responsible for maintaining inventory of all nursing supplies. Reliability, organization, excellent scheduling and communication skills are required.
Responsibilities:
Hire, train, develop, and lead the CNA and CMA roles at the community, including participating in interviews.
Responsible for scheduling all nursing staff employees, including CNA and CMA roles within budgetary guidelines for the community.
Evaluates the performance of CNA and CMA staff and perform coaching and disciplinary actions as needed.
Oversees the development of CNA and CMA staff and ensures regulatory and community training is completed in a timely manner.
Oversee and ensure staff are properly trained to use POC within Point Click Care.
Oversee meal service.
Review and approve time sheets and time off requests according to payroll schedule.
Attend and participate in leadership and all team meetings.
Ensure CNA and CMA staff attend team meetings and trainings when possible.
Demonstrates a solid understanding of and upholds all policies, rules and regulations for the community as well as State and Federal governing agencies.
Reports to and works with DON on team goals, development, and initiatives.
Follows and upholds the community's philosophy and goal to maintain, improve and/or enhance each resident's quality of care and quality of life.
Follows safety policies in performing nursing care, assuring resident safety.
Follows and understands the community's Emergency Preparedness plans.
Follows infection control guidelines.
Observes residents' rights including, but not limited to, privacy, dignity, etc.
Promotes positive public relations with residents, family members and guests.
Work as part of a team to help ensure the Medicare Triple Check process is complete.
Maintains inventory of all nursing supplies and completes supply orders as needed.
Participates in call rotation and nurse on duty as assigned.
Assists with keeping track of nursing hours for monthly PBJ report.
Qualifications
Qualifications:
Certified CNA or CMA with supervisory experience or equivalent.
High School graduate or equivalent.
One-year experience scheduling in a long-term health care setting preferred.
Basic computer skills and proficiency in navigating the internet in order to use multiple web-based programs.
Intermediate typing skills.
Knowledge of office equipment.
Excellent phone skills with an emphasis on customer service.
Be able to read, write and understand English
Organizational skills, for example ability to create strategies and solutions for facilitating work flow.
Ability to prioritize, initiate and work independently.
Our Community is a part of a family of Retirement Communities which include:
Colonial Village, Overland Park, KS
Maggie's Place of Colonial Village, Overland Park, KS
Westchester Village, Lenexa KS
Linden Woods Village, Gladstone, MO
Raintree Village, Lee's Summit, MO
Prairie Vista Village, Altoona, IA
Terrace Glen Village, Marion, IA
Cedar Ridge Village, West Des Moines, IA
Northridge Village, Ames, IA
Kennybrook Village, Grimes, IA
We are an equal opportunity employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Our family of retirement communities are proud to be a tobacco-free campus, including but not limited to electronic cigarettes. We follow CMS and CDC protocols and guidelines.
#crv2024
$58k-95k yearly est. 7d ago
Manager - Birthing Unit /OB Emergency Department & Antepartum
Regional Health Services of Howard County 4.7
Department manager job in Des Moines, IA
Full-Time | Leadership Opportunity | Impact-Driven Role The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.
This role combines clinical expertise with strategic leadership-helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne's Mission, Vision, and Values.
What You'll Do:
Clinical Leadership & Operations
* Oversee and support the clinical practice standards within the department.
* Ensure safe, high-quality, and effective delivery of clinical services.
* Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.
* Provide accessible leadership-offering guidance, problem solving, and support for the care team.
* Stay current with emerging clinical trends, technologies, and best practices.
* Monitor staffing levels to balance exceptional care with financial responsibility.
* Ensure clinical operations reflect current coding, billing, and reimbursement expectations.
Quality, Safety & Compliance
* Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.
* Respond promptly to patient concerns, incident reports, and safety events.
* Ensure compliance with all regulatory, accrediting, and licensing requirements.
* Proactively identify and correct unsafe conditions.
* Promote a culture of patient safety and accountability.
Communication & Organizational Leadership
* Champion MercyOne's Mission, Vision, and Values through everyday actions and decisions.
* Collaborate with physicians, staff, volunteers, and leaders across the organization.
* Communicate effectively with the team-holding consistent staff meetings and sharing critical updates.
* Support organizational change by educating and encouraging staff with clarity and enthusiasm.
* Manage stress constructively and help team members navigate challenges.
Team Development & Engagement
* Recruit, hire, and retain highly skilled team members.
* Ensure thorough onboarding, training, and competency assessments.
* Provide consistent, honest, and constructive performance feedback.
* Support staff development and educational opportunities.
* Drive team engagement, celebrate success, and cultivate a positive workplace culture.
* Maintain an acceptable turnover rate through strong leadership and support.
Financial & Resource Management
* Contribute to the development and management of the department's annual budget.
* Monitor expenditures and adjust staffing and resources based on workload.
* Ensure efficient use of personnel, materials, equipment, and time.
Safety & Environment of Care
* Follow and promote all safety, infection control, and colleague health procedures.
* Use required personal protective equipment consistently.
* Demonstrate strong knowledge of department emergency procedures.
* Report and remove unsafe equipment and conditions.
* Maintain a safe and healthy working environment for all.
Who You Are:
* A collaborative leader with strong clinical judgment.
* A proactive problem-solver who thrives in a dynamic care environment.
* A communicator who inspires trust, engagement, and teamwork.
* An advocate for patient-centered care and continuous improvement.
* A values-driven healthcare professional dedicated to MercyOne's mission.
Minimum Qualifications
* Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.
* Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.
* Current Iowa RN license required; Illinois RN license required if practicing in Illinois.
* Current certifications:
* Basic Life Support (BLS)
* Advanced Cardiovascular Life Support (ACLS)
* Mandatory Reporter
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$46k-82k yearly est. 4d ago
Manager, Merchandise Operations (Iowa Wild)
Minnesota Wild/Minnesota Sports & Entertainment
Department manager job in Des Moines, IA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
The Manager, Merchandise Operations leads all in-venue and eCommerce retail functions to deliver a seamless, fan-focused shopping experience that reflects the Iowa Wild brand. This role is responsible for driving revenue through retail buying, inventory management, visual merchandising, staff leadership, and online sales execution, ensuring merchandise is accessible, engaging, and efficiently fulfilled across all channels. By unifying in-store and digital retail strategies, this position is critical to revenue growth, brand expansion beyond game days, and upholding the organization's Service First commitment.
Responsibilities/Essential Functions:
Lead and oversee day-to-day retail operations, ensuring exceptional customer service standards that elevate the in-store fan experience.
Set service expectations and coach staff to deliver outstanding fan engagement in all retail interactions.
Oversee point-of-sale (POS) operations, ensuring transaction accuracy, efficiency, and compliance with organizational policies.
Direct inventory preparation and visual merchandising strategies to ensure retail spaces are fully stocked, organized, and game-day ready.
Champion the Iowa Wild culture by fostering a fun, positive, and fan-focused retail environment.
Manage and organize all WildWear retail storage locations, implementing systems that support efficiency and accessibility.
Lead inventory management processes, including tracking, receiving, processing, and ensuring timely availability for the WildWear sales floor.
Oversee the creation, management, and approval of purchase orders to support retail demand and inventory planning.
Manage and support eCommerce initiatives to expand the Iowa Wild brand and retail reach beyond game-day audiences.
Develop and execute strategies to grow online sales, enhance the customer experience, and increase brand visibility.
Oversee product imaging and digital asset creation for WildWear.com, ensuring consistency with brand standards and promotional campaigns.
Manage online order fulfillment and shipping operations, maintaining service excellence in alignment with the organization's Service First pillar.
Analyze eCommerce performance and operational workflows to identify opportunities for process improvement and revenue growth.
Buy retail that matches consumer and market trends.
Make effective, out of the box decisions that focus on consumer and fan growth.
Perform other duties as assigned.
Position Requirements: Formal Education & Certification:
Bachelor's degree or equivalent experience.
Knowledge & Experience:
Four to six years of related retail operations experience.
One to two years of experience in a supervisory role preferred.
Experience in retail marketing, product photography and photoshop skills preferred.
Experience with retail point of sales system and inventory management.
Proficient in Microsoft Office (Word, Excel, Power Point, Outlook).
Personal Attributes:
Highly organized multitasker.
Detail-oriented and efficient.
Strong communication skills, both written and verbal.
A reliable team player.
Service oriented.
Work Conditions:
Ability to work nights, weekends and holidays as needed for games and events.
Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
Lifting anywhere from 50-75 lbs.
ADA/EEO Statement:
Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.
We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.
$49k-74k yearly est. 5d ago
Department Manager - Jordan Creek Town Center
H&M 4.2
Department manager job in West Des Moines, IA
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
About the Role
As a DepartmentManager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales,and create plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
Establish & analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Manage your department in a cost-efficient way
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Team & Development
Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
Complete performance evaluations and succession planning to support business & team needs
Retain and share your knowledge and skills with your team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Give & receive feedback with your colleagues to learn, develop & support each other
Responsible for the teams planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc.
Ensure all procedures, routines, and legal requirements in all areas of the store are followed
Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
Secure a clean and tidy sales floor and back of house including stockroom areas
Ensure high fashion quality, visual and commercial product presentation, with good garment care
Secure good stock levels and provide input on allocation to Area team
Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc.)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc.)
Responsible for opening & closing of store daily
Qualifications
Who You Are
To be a successful and effective DepartmentManager, you'll be a strong leader who enjoys taking responsibility for others
You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics
You are achievement-oriented, motivated by performance and competition to be truly customer centric.
1-2+ years of transferrable experience welcome
You have the ability to lift in excess of 20 pounds
Ability to coach and counsel staff on management and progressive discipline techniques
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Open availability including evenings and weekends
Basic computer skills such as browser navigation, software interaction, and data entry are needed
May be required to travel to support other stores and for training
Why You'll Love Working for H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Additional Information
Job Status: Hourly, Non-Exempt
Compensation:
Hiring Range is $21.39-25.24 Hourly**
EEOC Code: SLS
*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas
. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
$21.4-25.2 hourly 60d+ ago
Cloverkey 134 - FT Gift Shop Store Manager at Mary Greeley Medical Center
Cloverkey
Department manager job in Ames, IA
Full-time Description
Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Store Manager who embodies these qualities and is ready to take our accounting area to the next level.
GIFT SHOP HOURS:
Monday to Friday: 8:00AAM - 7:00PM
Saturday to Sunday: 10:00AM - 4:00PM
SCHEDULE:
MONDAY TO FRIDAY: 7:45AM - 4:15PM
HOSPITAL REQUIRED OCCUPATIONAL HEALTH TESTING:
MMR titer or vaccine
Varicella titer or vaccine
Pre-employment drug screen
QuantiFERON TB blood test
Flu Vaccine (required during flu season)
Covid Vaccine or exemption form
POSITION SUMMARY:
The Store Manager is responsible for the gift shop's sales performance and ensuring the entire team is informed of store goals and performance progress. They play a key role in keeping the team updated on how the store is performing relative to these goals. Every employee contributes to achieving these performance objectives.
RESPONSIBILITIES:
Store Appearance:
Ensure the gift shop is clean, organized, and visually appealing at all times.
Oversee product display, shelf organization, and floor cleanliness.
Ensure compliance with sanitation and infection prevention standards.
Implement and maintain corporate visual merchandising guidelines.
Ensure effective, attractive product displays to enhance the shopping experience.
Adjust planograms as needed for promotions or seasonal changes.
Oversee the arrangement of fixtures, shelves, and displays.
Optimize store layout for accessibility, product visibility, and traffic flow.
Adjust fixture placement as required for new products or seasonal promotions.
Ensure proper display of in-store graphics and signage.
Keep promotional materials updated and in good condition.
Follow hospital and corporate branding guidelines for all graphics.
Infection Prevention Guidelines:
Ensure adherence to infection prevention protocols and guidelines.
Maintain cleanliness to prevent contamination and protect customers and staff.
Stay updated on new infection control guidelines and train staff accordingly.
Ensure the proper use of Personal Protective Equipment (PPE) by staff.
Train team members on when and how to use PPE correctly.
Ensure access to PPE and compliance with hospital safety regulations.
Cash Management:
Oversee all aspects of cash handling and cash flow.
Ensure accurate register balancing and cash count at the end of each shift.
Address any cash discrepancies promptly and follow company policies.
Ensure proper setup of starting cash drawer at the beginning of each shift.
Conduct regular cash counts and reconcile any discrepancies.
Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges.
Train staff on processing payments securely and accurately.
Ensure proper documentation for all transactions in line with company policies.
Banking:
Ensure timely and accurate bank deposits.
Complete necessary documentation for bank deposits.
Maintain accurate financial records for auditing purposes.
Employee Management
Oversee hiring, training, and development of gift shop staff.
Conduct performance reviews and support staff growth opportunities.
Manage employee scheduling to ensure adequate staffing and stay within labor budgets.
Handle employee terminations when necessary and in accordance with Human Resources policies.
Partner Relationship Management:
Foster strong relationships with hospital contacts and volunteers.
Maintain clear, professional communication with hospital departments.
Support volunteer involvement and encourage collaboration with the hospital.
Requirements
MINIMUM QUALIFICATIONS
High school diploma or equivalent qualification.
A minimum of 3 years experience working in a retail environment, ideally in a managerial role.
Strong leadership and customer management abilities.
Customer service-oriented with in-depth knowledge of basic business management processes.
Excellent communication and interpersonal skills.
KNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of time
Be able to motivate a team, build trust, and create respectful relationships.
Be able to clearly communicate with customers and sales associates.
Ensure staff deliver excellent customer service and address complaints professionally.
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
WORK ENVIRONMENT:
Primarily inside climate-controlled buildings
WORK PACE:
Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area
PHYSICAL DEMANDS:
FREQUENCY:
Never = 0% Rarely = 1 - 10% Occasionally = 11 - 33%
Frequently = 34 - 66% Continuously = 67+%
Lifting:
1 -10lbs. Continuously Items sold in store
11 - 20lbs. Continuously Items sold in store
21 - 35lbs. Occasionally Items sold in store
36 - 50lbs. Rarely Items sold in store
51 - 75lbs. Rarely Items sold in store
Carrying:
1 -10lbs. Continuously Items sold in store
11 - 20lbs. Continuously Items sold in store
21 - 35lbs. Occasionally Items sold in store
Standing Continuously
Walking Rarely
Sitting Occasionally
Pushing Continuously
Bending Continuously
Squatting Continuously
Kneeling Rarely
Crawling Occasionally
Climbing Continuously
Reaching Continuously
Grasping Continuously
Fine Manipulation Continuously Items sold in store
Salary Description $21.00/hour
$21 hourly 5d ago
Manager of Triage & Support
Lightedge Solutions 3.3
Department manager job in Des Moines, IA
Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team ManagementManage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage.
Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance.
Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment.
Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms.
Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff.
Be a decision maker for Operations Support
Operational Oversight
Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership.
Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions.
Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets.
Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations.
Ensure support SLA adherence
ServiceNow Administration & Analytics
Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance.
Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles.
Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow.
Collaboration & Process Improvement
Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements.
Drive the adoption of ITIL best practices across triage, incident, and problem management functions.
Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction.
Continually drive Alerting improvements with Triage, Monitoring and Automation teams.
Qualifications
5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role.
Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment.
Strong understanding of:
ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes
CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships
Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses.
Exceptional communication, problem-solving, and leadership skills.
Familiarity with ITIL, KCS, and continuous improvement methodologies.
Technical Experience
Intermediate knowledge supporting some or all of the following areas:
ServiceNow: ITSM, ITOM, CSM, and SOW
Server Operating Systems: IBM i, Windows, Unix, and/or Linux
IBM Operations: Scheduled jobs and automation tasks
Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V
Server Hardware Platforms: Dell, HPE, Lenovo, etc.
LAN/WAN Networks: Cisco, Juniper, Arista, etc.
Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc.
Web Services: Apache, IIS, and related components
Databases: MySQL, Microsoft SQL Server, MongoDB, etc.
VPN Technologies: IPSEC and SSL VPN
Load Balancers: F5, NSX, and comparable solutions
Performance Metrics
SLA compliance rates for Incident and Request response/resolution
Major Incident recovery time and post-incident RCA completion
Knowledge article quality and usage metrics (KCS adherence)
Support staff engagement, training completion, and performance improvement
ServiceNow dashboard accuracy and operational visibility
$53k-81k yearly est. Auto-Apply 21d ago
Cloverkey 134 - FT Gift Shop Store Manager at Mary Greeley Medical Center
Cloverkey LLC
Department manager job in Ames, IA
Job DescriptionDescription:
Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Store Manager who embodies these qualities and is ready to take our accounting area to the next level.
GIFT SHOP HOURS:
Monday to Friday: 8:00AAM - 7:00PM
Saturday to Sunday: 10:00AM - 4:00PM
SCHEDULE:
MONDAY TO FRIDAY: 7:45AM - 4:15PM
HOSPITAL REQUIRED OCCUPATIONAL HEALTH TESTING:
MMR titer or vaccine
Varicella titer or vaccine
Pre-employment drug screen
QuantiFERON TB blood test
Flu Vaccine (required during flu season)
Covid Vaccine or exemption form
POSITION SUMMARY:
The Store Manager is responsible for the gift shop's sales performance and ensuring the entire team is informed of store goals and performance progress. They play a key role in keeping the team updated on how the store is performing relative to these goals. Every employee contributes to achieving these performance objectives.
RESPONSIBILITIES:
Store Appearance:
Ensure the gift shop is clean, organized, and visually appealing at all times.
Oversee product display, shelf organization, and floor cleanliness.
Ensure compliance with sanitation and infection prevention standards.
Implement and maintain corporate visual merchandising guidelines.
Ensure effective, attractive product displays to enhance the shopping experience.
Adjust planograms as needed for promotions or seasonal changes.
Oversee the arrangement of fixtures, shelves, and displays.
Optimize store layout for accessibility, product visibility, and traffic flow.
Adjust fixture placement as required for new products or seasonal promotions.
Ensure proper display of in-store graphics and signage.
Keep promotional materials updated and in good condition.
Follow hospital and corporate branding guidelines for all graphics.
Infection Prevention Guidelines:
Ensure adherence to infection prevention protocols and guidelines.
Maintain cleanliness to prevent contamination and protect customers and staff.
Stay updated on new infection control guidelines and train staff accordingly.
Ensure the proper use of Personal Protective Equipment (PPE) by staff.
Train team members on when and how to use PPE correctly.
Ensure access to PPE and compliance with hospital safety regulations.
Cash Management:
Oversee all aspects of cash handling and cash flow.
Ensure accurate register balancing and cash count at the end of each shift.
Address any cash discrepancies promptly and follow company policies.
Ensure proper setup of starting cash drawer at the beginning of each shift.
Conduct regular cash counts and reconcile any discrepancies.
Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges.
Train staff on processing payments securely and accurately.
Ensure proper documentation for all transactions in line with company policies.
Banking:
Ensure timely and accurate bank deposits.
Complete necessary documentation for bank deposits.
Maintain accurate financial records for auditing purposes.
Employee Management
Oversee hiring, training, and development of gift shop staff.
Conduct performance reviews and support staff growth opportunities.
Manage employee scheduling to ensure adequate staffing and stay within labor budgets.
Handle employee terminations when necessary and in accordance with Human Resources policies.
Partner Relationship Management:
Foster strong relationships with hospital contacts and volunteers.
Maintain clear, professional communication with hospital departments.
Support volunteer involvement and encourage collaboration with the hospital.
Requirements:
MINIMUM QUALIFICATIONS
High school diploma or equivalent qualification.
A minimum of 3 years experience working in a retail environment, ideally in a managerial role.
Strong leadership and customer management abilities.
Customer service-oriented with in-depth knowledge of basic business management processes.
Excellent communication and interpersonal skills.
KNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of time
Be able to motivate a team, build trust, and create respectful relationships.
Be able to clearly communicate with customers and sales associates.
Ensure staff deliver excellent customer service and address complaints professionally.
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
WORK ENVIRONMENT:
Primarily inside climate-controlled buildings
WORK PACE:
Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area
PHYSICAL DEMANDS:
FREQUENCY:
Never = 0% Rarely = 1 - 10% Occasionally = 11 - 33%
Frequently = 34 - 66% Continuously = 67+%
Lifting:
1 -10lbs. Continuously Items sold in store
11 - 20lbs. Continuously Items sold in store
21 - 35lbs. Occasionally Items sold in store
36 - 50lbs. Rarely Items sold in store
51 - 75lbs. Rarely Items sold in store
Carrying:
1 -10lbs. Continuously Items sold in store
11 - 20lbs. Continuously Items sold in store
21 - 35lbs. Occasionally Items sold in store
Standing Continuously
Walking Rarely
Sitting Occasionally
Pushing Continuously
Bending Continuously
Squatting Continuously
Kneeling Rarely
Crawling Occasionally
Climbing Continuously
Reaching Continuously
Grasping Continuously
Fine Manipulation Continuously Items sold in store
$29k-33k yearly est. 3d ago
Floor Supervisor
Biolife 4.0
Department manager job in West Des Moines, IA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - IA - West Des Moines
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - IA - West Des Moines
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
$22.2-30.5 hourly 14d ago
Assistant Manager
Leeds West Group 4.3
Department manager job in Ames, IA
An Assistant Store Manager exemplifies professional integrity, strong leadership skills, business acumen, knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting the management of daily business operations. An Assistant Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.
Essential Functions, Duties, and Responsibilities
Assist the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Assist in analyzing and monitoring key performance indicators (KPIs) to track shop performance and identify areas for improvement.
Assist in developing and implementing strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
Assist with overseeing, analyzing, managing, and controlling inventory levels, inventory shrinkages, business costs, and expenses, responsible use of P-Card, payroll management, injury, and damage claims, and more to support business objectives and meet budget targets.
Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
Assist with analyzing, reducing, and minimizing workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
Ensure that store employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
Perform other duties as assigned.
Supervisory Responsibilities
Assist the Store Manager to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
Participate in and provide recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees.
Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more.
Assist in managing the workflow, quality of work, and work schedules for all employees.
Act and operate as the Store Manager in the absence of the Store Manager (regular days off, PTO, etc.)
Required Competencies
Strong sense of integrity.
Excellent people management skills.
Excellent analytical, decision-making, and problem-solving skills.
Excellent active listening skills.
Excellent verbal and written communication skills.
Excellent interpersonal, supervisory, diplomacy, and leadership skills.
Excellent sales and customer service skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational skills and attention to detail.
Excellent time management skills.
Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).
Proficient in inventory and expense management.
Ability to thrive in a high-paced sales environment.
Ability to provide and receive constructive feedback.
Ability to manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Required Education, Credentials, and Experience
Minimum age requirement of eighteen years.
An active and unrestricted driver's license is required.
A high school diploma or equivalent is required; a bachelor's degree in business management or a related field is a plus.
A minimum of three years of related experience is required.
A minimum of three years of managerial experience is preferred.
Work Authorization & Employment Eligibility
Must be legally authorized to work within the United States while employed by Leeds West Groups.
Successful completion of background check.
Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.
Workplace Culture, Conduct, and Expectations
In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.
Work Environment
This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.
Physical Demands
This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.
This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.
Position Type/Expected Hours of Work This full-time, hourly non-exempt, onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.
Travel
This position requires up to 100% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.
Equal Employment Opportunities
Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.
Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Benefits
Health, dental, and vision insurance
Flexible and health savings account options
Retirement savings plan
Voluntary life and disability insurance plans
Paid time off and holidays
Pay incentive programs
Performance awards
Professional development opportunities and reimbursements
Employee discounts on automotive services and products
Paid uniforms
$26k-30k yearly est. 14d ago
Assistant Manager - Dining
Iowa State University 4.6
Department manager job in Ames, IA
Position Title:Assistant Manager - DiningJob Group:Professional & ScientificRequired Minimum Qualifications:High school diploma or equivalent and 5 years of related experience Preferred Qualifications:ServSafe Certification Prior Restaurant Management experience
Experience working in a special dietary needs kitchen or work Job Description:
Iowa State University Dining is seeking an Assistant Manager to supervise and support food service operations. You'll manage daily tasks, ensure food safety, and oversee production while also working alongside your team and jumping in as needed. This hands-on role includes supervising staff, ordering supplies, maintaining inventory, and ensuring quality control in food production and service.
You'll assist with scheduling, training, and closing operations, helping ensure smooth transitions between meal periods. If you have prior kitchen experience, you'll quickly learn the tasks your team performs and be ready to jump in when needed, as well as train others on these procedures.
Schedule
Days and hours are based on operational needs; nights and weekends are required. Schedules are reevaluated each semester.
What You'll Do
Supervise daily food service operations to support quality, safety, and efficiency
Work alongside staff during production and service, stepping in as needed
Support scheduling, training, and closing activities to keep operations running smoothly
Oversee inventory and ordering to support consistent service and production
Communicate with the team to ensure smooth transitions between meal periods
What You'll Get
Insurance benefits beginning on your first day, with timely enrollment
Competitive retirement options with substantial university contributions
Paid vacation, sick leave, and holiday pay
Tuition reimbursement available after one year of employment
A collaborative, service-oriented workplace dedicated to supporting students
More About ISU Dining
Iowa State University Dining plays an important role in campus life, serving thousands of students, faculty, staff, and guests each day. The team focuses on quality food, strong service, and a supportive work environment where employees are encouraged to contribute and grow.
Watch Our Team in Action
Example of Duties
Supervises service delivery, training, safety, sanitation, facilities maintenance, marketing, and cash handling in order to meet departmental goals.
Assists with the development of operational pricing and budgets to meet sales, budgetary, and financial targets.
Supervises and participates in food production, including forecasting food ordering, food preparation, and food sanitation.
Authorizes purchases and monitors inventory control procedures.
Assists in the planning and execution of dining programs and participates in short and long-term strategic planning.
Assists in creating and updating policies and procedures used by the department in order to assure compliance with university policies and State and Federal laws.
Evaluates product offerings and selection to keep current with the popularity of items offered for sale.
Markets the department and acts as the liaison for the department with various units, committees or task forces.
Establishes and demonstrates a positive working relationship with vendors to develop product ordering, delivery, and stocking schedules.
Researches, facilitates, and develops trainings and orientations for new staff.
Level Guidelines
Aware of key annual objectives of department or work unit
Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
Focus on ISU's mission and meeting department or work unit goals
Supervises a small department or work team
Often is a working supervisor with direct, previous experience performing work of those supervised
Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management
Requests approval for financial actions beyond a limited scope per policy
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full time Pay Grade:PS806Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
Resume
Cover Letter
If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:December 17, 2025Posting Close Date:January 25, 2026Job Requisition Number:R18317
$25k-32k yearly est. Auto-Apply 40d ago
Assistant Manager - Outlets of Des Moines
Gap 4.4
Department manager job in Des Moines, IA
About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Recruit, hire and develop highly productive Brand Associate and Expert teams.
Own assigned area of responsibility.
Implement action plans to maximize efficiencies and productivity.
Perform Service Leader duties.
Ensure consistent execution of standard operating procedures.
Represent the brand and understand the competition and retail landscape.
Promote community involvement.
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.
Who You Are
A current or former retail employee with 1-3 years of retail management experience.
A high school graduate or equivalent.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
Passionate about retail and thrive in a fastpaced environment.
Driven by metrics to deliver results to meet business goals.
Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
Ability to travel as required.
$25k-35k yearly est. Auto-Apply 7d ago
Assistant Manager
Madewell 4.3
Department manager job in West Des Moines, IA
Our Story
At Madewell, we believe that great style starts with great design. Since 2006, we've been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag-if it's Madewell, it's made well.
Job Summary
As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.
What You'll Do
Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
Manage store operations, systems, and technology while ensuring accountability.
Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
Ensure the team is always on track to exceed goals and provide best-in-class customer service.
Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
Come up with innovative ways to engage the community and build loyalty through events.
Can step into a variety of roles on the sales floor, if needed.
Who You Are
Have 1-2 years of retail management experience with a similar scope.
Passionately support our brand, customers, and teams.
Stay up to date with current fashion trends and industry developments.
Embrace teamwork, flexibility, and courtesy while executing tasks.
Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
Have scheduling flexibility, including nights, weekends and holidays.
Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
Some Perks and Benefits
Part-Time
Competitive base pay and bonus programs
Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
Entertainment, travel, fitness, and mobile technology discounts
401(k) plan with company matching donations
Medical and Prescription coverage
Full-Time
Competitive base pay and bonus programs
Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
Competitive Paid Time Off (PTO) plan, including paid holidays
401(k) plan with company matching donations
Medical, dental, prescription, vision, and life insurance
Entertainment, travel, fitness, and mobile technology discounts
See our full list of benefits here
Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Hourly Range: $17.75 - $22.30
At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
$17.8-22.3 hourly Auto-Apply 48d ago
UKG Advanced Scheduler Retail Lead (Associate Manager/Manager)
Accenture 4.7
Department manager job in Des Moines, IA
We are...
We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40 industries across 120 countries and impacts millions of lives every day. We turn ideas into reality.
You are:
An experienced UKG Advanced Scheduler Retail Lead with a drive to succeed, a desire to learn, that will develop and grow our T&O UKG business.
The Work...
The UKG (Legacy Kronos) Advanced Scheduler Retail Lead works closely with teammates to ensure the maximum value of our clients' workforce management investment is achieved. Specifically, the primary objective for this role is to understand clients' current state and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. The UKG (legacy Kronos) Advanced Scheduler Retail Lead, leads large, complex workforce management strategic and implementation engagements and manages these projects to successful completion.
Job Responsibilities
* Provides advanced-level knowledge of the UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, specifically as it relates to clients in the retail industry
* Leads all aspects of workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support
* Participates in and contributes to pre-sales and sales strategies
* Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client-specific needs as necessary
* Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation
* Analyzes complex data or facts and summarizes and presents findings in a compelling way
* Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients' operating environment based on practical experience, optimal outcomes and best practices
* Provides mentorship and knowledge transfer to our consulting base
* Attends to administrative expense tracking and time keeping duties required for billing
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Here's what you need...
* Minimum of 3 years of experience with the UKG Dimensions or Workforce Central (Legacy Kronos) Advanced Scheduler module
* Minimum of 3 years of experience working in/with the retail industry
* Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent (minimum 6 years work experience)
Bonus Points If...
* Minimum of 5 years of experience presenting to executive-level audiences
* Experienced in creating strategic communication pieces for executive-level audiences
* Certified in UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, with at least 2 years of related experience
* Ability to work on complex, fast-paced projects in a collaborative team setting
* Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs
* Ability to analyze complex data or facts, summarize findings, and present results in a compelling way
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $73,800 to $218,800
Cleveland $68,300 to $175,000
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maryland $73,800 to $189,000
Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York/New Jersey $68,300 to $218,800
Washington $78,500 to $201,300
Locations
$78.5k-201.3k yearly 7d ago
Department Manager - Jordan Creek Town Center
H&M 4.2
Department manager job in West Des Moines, IA
About the Role As a DepartmentManager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
Establish & analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Manage your department in a cost-efficient way
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
Ensure all admin routines for both people and operations are handled in a correct way
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Team & Development
Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
Complete performance evaluations and succession planning to support business & team needs
Retain and share your knowledge and skills with your team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Give & receive feedback with your colleagues to learn, develop & support each other
Responsible for the teams planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc
Ensure all procedures, routines, and legal requirements in all areas of the store are followed
Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
Secure a clean and tidy sales floor and back of house including stockroom areas
Ensure high fashion quality, visual and commercial product presentation, with good garment care
Secure good stock levels and provide input on allocation to Area team
Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
Responsible for opening & closing of store daily
Qualifications
Who You Are
To be a successful and effective DepartmentManager, you'll be a strong leader who enjoys taking responsibility for others.
You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
You are achievement-oriented, motivated by performance and competition to be truly customer centric.
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Additional Information
Compensation: expected base salary range is $21.39-25.24 hourly**
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at *************************** and use Ask a Question.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas
. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
$21.4-25.2 hourly 34d ago
Manager of Triage & Support
Lightedge 3.3
Department manager job in Des Moines, IA
Job DescriptionLightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team ManagementManage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage.
Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance.
Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment.
Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms.
Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff.
Be a decision maker for Operations Support
Operational Oversight
Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership.
Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions.
Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets.
Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations.
Ensure support SLA adherence
ServiceNow Administration & Analytics
Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance.
Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles.
Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow.
Collaboration & Process Improvement
Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements.
Drive the adoption of ITIL best practices across triage, incident, and problem management functions.
Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction.
Continually drive Alerting improvements with Triage, Monitoring and Automation teams.
Qualifications
5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role.
Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment.
Strong understanding of:
ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes
CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships
Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses.
Exceptional communication, problem-solving, and leadership skills.
Familiarity with ITIL, KCS, and continuous improvement methodologies.
Technical Experience
Intermediate knowledge supporting some or all of the following areas:
ServiceNow: ITSM, ITOM, CSM, and SOW
Server Operating Systems: IBM i, Windows, Unix, and/or Linux
IBM Operations: Scheduled jobs and automation tasks
Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V
Server Hardware Platforms: Dell, HPE, Lenovo, etc.
LAN/WAN Networks: Cisco, Juniper, Arista, etc.
Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc.
Web Services: Apache, IIS, and related components
Databases: MySQL, Microsoft SQL Server, MongoDB, etc.
VPN Technologies: IPSEC and SSL VPN
Load Balancers: F5, NSX, and comparable solutions
Performance Metrics
SLA compliance rates for Incident and Request response/resolution
Major Incident recovery time and post-incident RCA completion
Knowledge article quality and usage metrics (KCS adherence)
Support staff engagement, training completion, and performance improvement
ServiceNow dashboard accuracy and operational visibility
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$53k-81k yearly est. 21d ago
Assistant Manager - Dining
Iowa State University 4.6
Department manager job in Ames, IA
Assistant Manager - Dining Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 5 years of related experience Preferred Qualifications: ServSafe Certification Prior Restaurant Management experience
Experience working in a special dietary needs kitchen or work
Job Description:
Iowa State University Dining is seeking an Assistant Manager to supervise and support food service operations. You'll manage daily tasks, ensure food safety, and oversee production while also working alongside your team and jumping in as needed. This hands-on role includes supervising staff, ordering supplies, maintaining inventory, and ensuring quality control in food production and service.
You'll assist with scheduling, training, and closing operations, helping ensure smooth transitions between meal periods. If you have prior kitchen experience, you'll quickly learn the tasks your team performs and be ready to jump in when needed, as well as train others on these procedures.
Schedule
* Days and hours are based on operational needs; nights and weekends are required. Schedules are reevaluated each semester.
What You'll Do
* Supervise daily food service operations to support quality, safety, and efficiency
* Work alongside staff during production and service, stepping in as needed
* Support scheduling, training, and closing activities to keep operations running smoothly
* Oversee inventory and ordering to support consistent service and production
* Communicate with the team to ensure smooth transitions between meal periods
What You'll Get
* Insurance benefits beginning on your first day, with timely enrollment
* Competitive retirement options with substantial university contributions
* Paid vacation, sick leave, and holiday pay
* Tuition reimbursement available after one year of employment
* A collaborative, service-oriented workplace dedicated to supporting students
More About ISU Dining
Iowa State University Dining plays an important role in campus life, serving thousands of students, faculty, staff, and guests each day. The team focuses on quality food, strong service, and a supportive work environment where employees are encouraged to contribute and grow.
Watch Our Team in Action
Example of Duties
* Supervises service delivery, training, safety, sanitation, facilities maintenance, marketing, and cash handling in order to meet departmental goals.
* Assists with the development of operational pricing and budgets to meet sales, budgetary, and financial targets.
* Supervises and participates in food production, including forecasting food ordering, food preparation, and food sanitation.
* Authorizes purchases and monitors inventory control procedures.
* Assists in the planning and execution of dining programs and participates in short and long-term strategic planning.
* Assists in creating and updating policies and procedures used by the department in order to assure compliance with university policies and State and Federal laws.
* Evaluates product offerings and selection to keep current with the popularity of items offered for sale.
* Markets the department and acts as the liaison for the department with various units, committees or task forces.
* Establishes and demonstrates a positive working relationship with vendors to develop product ordering, delivery, and stocking schedules.
* Researches, facilitates, and develops trainings and orientations for new staff.
Level Guidelines
* Aware of key annual objectives of department or work unit
* Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
* Focus on ISU's mission and meeting department or work unit goals
* Supervises a small department or work team
* Often is a working supervisor with direct, previous experience performing work of those supervised
* Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management
* Requests approval for financial actions beyond a limited scope per policy
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:
Regular
Number of Months Employed Per Year:
12 Month Work Period
Time Type:
Full time
Pay Grade:
PS806
Application Instructions:
To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:
* Resume
* Cover Letter
If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
* Retirement benefits including defined benefit and defined contribution plans
* Generous vacation, holiday and sick time and leave plans
* Onsite childcare (Ames, Iowa)
* Life insurance and long-term disability
* Flexible Spending Accounts
* Various voluntary benefits and discounts
* Employee Assistance Program
* Wellbeing program
Original Posting Date:
December 17, 2025
Posting Close Date:
January 25, 2026
Job Requisition Number:
R18317
$25k-32k yearly est. Auto-Apply 12d ago
Assistant Manager - Outlets of Des Moines
The Gap 4.4
Department manager job in Altoona, IA
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
$25k-35k yearly est. 6d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Department manager job in Des Moines, IA
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
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Locations
How much does a department manager earn in Ames, IA?
The average department manager in Ames, IA earns between $29,000 and $101,000 annually. This compares to the national average department manager range of $39,000 to $115,000.
Average department manager salary in Ames, IA
$54,000
What are the biggest employers of Department Managers in Ames, IA?
The biggest employers of Department Managers in Ames, IA are: