Research Summary. We analyzed 1,105 department secretary resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Kaiser Permanente and Huntsville Hospital. Here are the key facts about department secretary resumes to help you get the job:

  • The average department secretary resume is 378 words long
  • The average department secretary resume is 0.8 pages long based on 450 words per page.
  • Patients is the most common skill found on a department secretary resume. It appears on 22.3% of resumes.
After learning about how to write a professional department secretary resume, you can make sure your resume checks all the boxes with our resume builder.


Department Secretary Resume Example

Choose From 10+ Customizable Department Secretary Resume templates

Zippia allows you to choose from different easy-to-use Department Secretary templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Department Secretary resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Department Secretary Resume Format And Sections


1. Add Contact Information To Your Department Secretary Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Department Secretary Resume Contact Information Example #1

Dhruv Johnson | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Department Secretary Resume Relevant Education Example #1

High School Diploma 2010 - 2012

Department Secretary Resume Relevant Education Example #2

Some College Courses In Accounting 2010 - 2012

Pennsylvania State University Main, PA


3. Next, Create A Department Secretary Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Department Secretary Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Patient Care Skills

    Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

  • Payroll Skills

    Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

  • Telephone Calls Skills

    Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

  • Clerical Support Skills

    Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Top Skills for a Department Secretary

  • Patients, 22.3%
  • Customer Service, 10.1%
  • Data Entry, 6.9%
  • Medical Terminology, 6.8%
  • Other Skills, 53.9%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Department Secretary Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Program Clerk
  • Coordinated and implemented office services such as payroll, purchasing, records control, projects and budget accounting operation.
  • Developed, scanned, and maintained filing database for Partner and Director.
  • Maintained database of demographic information, program utilization, and program participant follow up.
  • Reviewed, maintained and performed data entry by entering customer dispute balances and calculated interest on accounts into the company database.
  • Researched prototypes for a satellite phone, purchased the satellite phone, and setup the service through AT&T.
Work History Example # 2
Department Secretary
Georgia Department of Economic Development
  • Served as communication link between Testing Director and Deputy Superintendent and between these officials and internal/external contacts.
  • Reviewed and processed personnel and position transaction data for assigned payroll units.
  • Acted as liaison between program managers, school systems, and the public regarding the Georgia Assessment Program.
  • Processed FedEx, Certified Mail and all other USPS mail and distributed mail.
  • Monitored leave records for assigned district personnel using PeopleSoft program software.
Work History Example # 3
Departmental Assistant
Adecco Staffing, USA
  • Sorted, prepared and organized mailings and performed data entry and facilitated communication flow with management
  • Archived and organized program documents using SharePoint.
  • Prepared excel spreadsheet and small PowerPoint presentation.
  • Performed patient charting using EMR system efficiently and without errors
  • Posted Home Office jobs on the internet.
Work History Example # 4
Department Secretary
Exxon Mobil
  • Completed bi-weekly payroll and scheduling.
  • Comprised weekly Safety PowerPoint presentations for management and contractor personnel.
  • Assisted in the transition of new engineers in the policy and procedures of the department.
  • Audited and processed all employee timecards and work tickets within Payroll guidelines.
  • Strengthened Family Reimbursement Department through database management.

5. Highlight Your Department Secretary Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your department secretary resume:

  1. Word 2010 Certification
  2. Certified Medical Administrative Assistant (CMAA)
  3. Certified Medical Office Manager (CMOM)
  4. Professional Legal Secretary (PLS)
  5. Certified Legal Secretary Specialist: Executive Legal Secretary
  6. Certified Medical Interpreter - Spanish (CMI)
  7. Microsoft Office 365
  8. Certified Personal Chef (CPC)
  9. Microsoft Office Specialist Master Certification (MOS)


6. Finally, Add a Department Secretary Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. State Farm Insurance Agency Jobs (15)
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  3. Sutter Health Jobs (17)
  4. Tallahassee Memorial HealthCare Jobs (11)
  5. Blue Cross Blue Shield of Michigan Jobs (12)

Common Department Secretary Resume Skills

  • Patients
  • Customer Service
  • Data Entry
  • Medical Terminology
  • Patient Care
  • Word Processing
  • Office Equipment
  • Payroll
  • Secretarial Support
  • Telephone Calls
  • PowerPoint
  • Provides Administrative Support
  • Meeting Minutes
  • Travel Arrangements
  • Clerical Support
  • Purchase Orders
  • Scheduling Appointments
  • Front Desk
  • HR
  • Patient Appointments
  • EMR
  • Financial Statements
  • Radiology
  • Computer System
  • Expense Reports
  • Kronos
  • Patient Charts
  • Patient Charges
  • Patient Registration
  • Meditech
  • Insurance Verification
  • Routine Correspondence
  • Fax Machines
  • Medicaid
  • Direct Calls
  • Administrative Functions
  • Physician Orders
  • Provide Clerical Support
  • Statistical Reports
  • Medical Charts
  • Multi-Line Phone System
  • Administrative Tasks
  • Chemotherapy
  • Conference Calls
  • Word Processors

Department Secretary Jobs