Benefits include health care (medical coverage, HSA, vision, dental, STD/LTD, life insurance), paid time off, 401(k) matching, and professional development. Employees also enjoy virtual work, a casual dress code, and employee welfare subscriptions.
Job Overview: Interpreting Department Specialist
• Ensure projects are executed on time, on budget, and meet company and client requirements
• Ensure contractors use best practices and required processes, systems, and tools
• Troubleshoot and resolve supplier, client, and project challenges
• Be on-call periodically to troubleshoot issues after hours, if needed
• Assist in training and coaching colleagues and clients
• Assist with recruiting, screening, onboarding, and training of interpreters
• Review, process, and audit appointment records
• Recruit interpreters at events that may take place in evenings and on weekends
• Personally provide on-site, telephone and video interpreting if needed
• Track and report Key Performance Indicators weekly
• Ensure Quality Control field audits are carried out and improvement feedback is incorporated
• Proctor Spanish Language Proficiency tests periodically for client employee prospects
• Prepare service proposals for prospective interpreting clients
• Identify suppliers who deliver substandard work and take appropriate corrective action
• Share knowledge across company; propose ideas for improving quality and efficiency
• Proactively promote our brand within the industry, among clients, prospective clients, suppliers, prospective suppliers, and the community in general
• Proactively seek, recommend, and execute solutions that support company goals
• Participate in teambuilding and strategic planning events in-person or virtually, as appropriate
• Proactively support account managers to grow profitability of new and existing accounts
• Maximize positive engagement with our contractors by making the most of their capabilities
• Create and maintain healthy, positive, and productive internal and external relationships
• Support continuous improvement initiatives and strategic objectives
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